Kings Park Care Home has a Review Score of 9.8 (9.768) out of 10, based on 16 reviews in the last 2 years. Over all time Kings Park Care Home has 59 reviews.
Review from V C (Sister of Resident) published on 29 August 2018
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Review from Helen S (Relative of Resident) published on 23 August 2018
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Review from Amanda C (Daughter of Resident) published on 23 August 2018
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Review from G H (Husband of Resident) published on 17 May 2018
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Reply from Clare Sheehan, Careline Advisor at Kings Park Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted you are so pleased with the level of service provided at Kings Park and the standard of care given. Our staff team work hard to deliver kind quality care so your comments to this effect are much appreciated. We are happy to share that the refurbishment refresh is currently underway, and the decorators are well on their way to completing the painting. Once finished, new furniture will be added along with soft furnishings and artwork. An indoor garden is also being created and we are sure our Residents and visitors will enjoy the updated changes.
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Review from Frank B (Husband of Resident) published on 30 November 2017
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Review from Angela K (Daughter of Resident) published on 25 October 2017
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Review from M S (Daughter of Resident) published on 22 May 2017
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Review from Sam P (Son of Resident) published on 18 January 2017
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I can honestly say, my father is very pleased and quite happy here, thanks to the lovely care provided by all the staff.
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Review from C P (Daughter of Resident) published on 18 January 2017
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Review from B B (Mother of Resident) published on 13 January 2017
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Review from V B (Wife of Resident) published on 6 January 2017
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Review from Clare L (Granddaughter of Resident) published on 6 December 2016
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Review from David L (Grandson of Resident) published on 17 November 2016
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Review from S T (Daughter of Resident) published on 17 November 2016
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Review from Lesley I (Daughter of Resident) published on 23 September 2016
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Review from Carole S (Daughter of Resident) published on 20 April 2016
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Review from Keith G (Husband of Resident) published on 14 March 2016
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Review from Jane S (Daughter of Resident) published on 6 January 2016
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Review from John T (Nephew of Resident) published on 4 November 2015
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The Review Score of 9.8 (9.768) out of 10 for Kings Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.768 for Kings Park Care Home is calculated as follows: ( (148 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.768
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kings Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2022
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