To ensure all residents enjoy peaceful and uninterrupted mealtimes, it is kindly requested that visits be scheduled outside of mealtimes whenever possible. If you'd like to join your loved one for a meal, please inform staff in advance so arrangements can be made for dining in their room.
Parking on-site is available for residents and their visitors. However, the care home does not accept liability for any damage to, or loss of, vehicles parked on the premises.
The Lakes Care Centre has a Review Score of 9.6 (9.642) out of 10, based on 16 reviews in the last 2 years. Over all time The Lakes Care Centre has 19 reviews.
Review from Arlene A (Daughter of Resident) published on 4 April 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you so much for taking the time to share your kind feedback about your father's experience at The Lakes.We're truly pleased to hear that he is feeling settled and comfortable with us. It's lovely to know that he enjoys his regular barber visits - we understand how important it is for our residents to maintain their routines and personal appearance, especially when it brings them pride and a sense of normality.Your kind words about the care team, the food, and the overall atmosphere mean a great deal to us. We strive to provide not only quality care but also a warm, homely environment where our residents feel respected and valued.Please don't hesitate to reach out if there's ever anything you'd like to discuss or suggest. We're always here to support both our residents and their families
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Review from E S (Niece of Resident) published on 25 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time to write such a lovely review. It means a lot to all of us at The Lakes and gives us encouragement to do even better.
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Review from L C (Daughter of Resident) published on 13 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you so much for your support and we will continue to do our best
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Review from Sylvia C (Friend of Resident) published on 13 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you so much for your support and we will continue to do our best.
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Review from Danielle B (Daughter-in-law of Resident) published on 13 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you so much for your support and we will continue to do our best
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Review from D G (Son of Resident) published on 12 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from William J (Son of Resident) published on 11 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from Patrick F (Husband of Resident) published on 11 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from Margaret J (Daughter-in-law of Resident) published on 11 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from David S (Husband of Resident) published on 4 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from Geoffrey B (Husband of Resident) published on 26 February 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from Susan H (Daughter of Resident) published on 26 February 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from M B (Daughter of Resident) published on 26 February 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from Christopher B (Friend of Resident) published on 26 February 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from Catherine B (Friend of Resident) published on 26 February 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from G L (Friend of Resident) published on 19 February 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for your kind words, it really pushes us to carry on.
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Review from Lorraine H (Daughter of Resident) published on 15 October 2019
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Review from Lesley E (Daughter of Resident) published on 4 February 2019
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Review from Alan H (Son of Resident) published on 16 November 2018
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The Review Score of 9.6 (9.642) out of 10 for The Lakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.642 for The Lakes Care Centre is calculated as follows: ( (136 Excellents x 5) + (35 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 187 Ratings = 4.642
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Lakes Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Nov 2024
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Job Title: Nominated Individual and Director of Operations
Joining The Lakes Care Centre in September 2023 as the Nominated Individual and Director of Operations, Colin brings extensive experience in health and social care since 1985. Beginning as a support worker in a residential home for young people with behavioral difficulties, Colin progressed to management and later qualified as a Social Worker (CQSW – Salford University), supporting older adults through local authority assessments.
Since 1997, Colin has managed private care services, including domiciliary care, elderly support, and residential and in-home care for children with complex health needs. At The Lakes Care Centre, Colin oversees service development, regulatory compliance, and continuous improvement, working closely with the Home Manager and board members to implement effective improvements.