To ensure all residents enjoy peaceful and uninterrupted mealtimes, it is kindly requested that visits be scheduled outside of mealtimes whenever possible. If you'd like to join your loved one for a meal, please inform staff in advance so arrangements can be made for dining in their room.
Parking on-site is available for residents and their visitors. However, the care home does not accept liability for any damage to, or loss of, vehicles parked on the premises.
The Lakes Care Centre has a Review Score of 9.7 (9.663) out of 10, based on 14 reviews in the last 2 years. Over all time The Lakes Care Centre has 17 reviews.
Review from L C (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you so much for your support and we will continue to do our best
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Review from Sylvia C (Friend of Resident) published on 13 March 2025
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you so much for your support and we will continue to do our best.
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Review from Danielle B (Daughter-in-law of Resident) published on 13 March 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you so much for your support and we will continue to do our best
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Review from D G (Son of Resident) published on 12 March 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Review from William J (Son of Resident) published on 11 March 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Patrick F (Husband of Resident) published on 11 March 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Margaret J (Daughter-in-law of Resident) published on 11 March 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David S (Husband of Resident) published on 4 March 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Geoffrey B (Husband of Resident) published on 26 February 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan H (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christopher B (Friend of Resident) published on 26 February 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catherine B (Friend of Resident) published on 26 February 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for taking the time out and writing this review. It means a lot to us and the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G L (Friend of Resident) published on 19 February 2025
Submitted via Postal Card •
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Reply from Gulzar Nazir, Home Manager at The Lakes Care Centre
Thank you for your kind words, it really pushes us to carry on.
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Review from Lorraine H (Daughter of Resident) published on 15 October 2019
Submitted via Website •
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Review from Lesley E (Daughter of Resident) published on 4 February 2019
Submitted via Website •
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Review from Alan H (Son of Resident) published on 16 November 2018
Submitted via Website •
Report
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The Review Score of 9.7 (9.663) out of 10 for The Lakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.663 for The Lakes Care Centre is calculated as follows: ( (124 Excellents x 5) + (23 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 163 Ratings = 4.663
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Lakes Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Nov 2024
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