Moss Cottage Nursing Home

34 Manchester Road, Ashton-under-Lyne OL7 0BZ
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8.1 24 Reviews
  • Moss Cottage Nursing Home, Ashton-under-Lyne
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Care Provided by Moss Cottage Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Astley (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Moss Cottage Nursing Home Reviews (24)

Total of 24, showing 1-20
8.1

Moss Cottage Nursing Home has a Review Score of 8.1 (8.127) out of 10, based on 2 reviews in the last 2 years. Over all time Moss Cottage Nursing Home has 24 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 1
  • 0

Date Published

24
0
0
2
22

Review from Christina D (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Moss Cottage for 9 weeks and she received palliative care during this time. The staff's care was personal to us and second to none. They treated her with dignity, compassion, care and love. The day of her passing was without a doubt very traumatic for my family and the support
and love we received will never be forgotten. From start to finish, they could not do enough. When the ambulance came to take our mother away, they all stood in line and gave their respect to her. Myself and my family will never forget the care she received. With fondest love and regards to all the staff.

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Review from Cheryl G (Wife of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was good, the food always looked good and was always presented lovely and hot despite my husband being on a pureed diet. I joked it was like Masterchef. The entertainment looked good from what I saw my husband didn't really participate (his choice) as he was happy in his room watching TV.
All
staff from what I witnessed and overheard genuinely cared about the residents. The Laundry was washed well. I did have a couple of things go missing but I guess in a home it's to be expected occasionally due to the quantity of washing they have and I wouldn't let that deter me or anyone from this home as I had much worse in a different home. It's never easy having someone in care but if I ever had the need to use a care/nursing home again I wouldn't hesitate on using this home. They really do go above and beyond on all levels so thank you to each and every member of the staff. You're a credit to the home.

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Review from Scarlett B (Niece of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moss Cottage is a lovely home. My aunt has been there for around nine months and is so well cared for. All staff members are lovely, they're so caring and helpful and they all seem to know my aunt well. The home itself is clean and welcoming. There seem to be lots of activities. And the food always
looks great.

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Review from D D (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent over five years at Moss Cottage. The care Mum received was exceptional. The Home is very comfortable and the staff are friendly and very caring. Mum sadly passed away in December and the care and compassion shown to me and my family was wonderful! The staff really care.
I would recommend
Moss Cottage to anyone looking for a safe and caring home for their loved ones.

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Review from Christine W (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went into Moss Cottage in October 2022 and has recently passed away. The care she received during her short stay was superb. The management and staff cared for her as they would for their own family and nothing was too much trouble.

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Review from C E (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this nursing home. My mum was in this home for the last three months of her life, the care and attention she was given was excellent from the manager to the carers nothing was too much trouble they also supported myself and my sister in the last few hours of my mum's life.

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Review from Michele S (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Moss Cottage are wonderful, caring people. They are led by an excellent manager and treat residents (and relatives) with respect and compassion. I am so grateful to the staff for the fantastic care my Mum receives on a daily basis. Thanks also due to the support staff: Admin, Events
Organiser, Cleaning staff and Chefs for the wonderful service and their part in making Moss Cottage such a successful and welcoming care home.

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Review from R D (Son of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in various care homes and without a doubt, Moss Cottage is the best!
Caring, attentive staff and a friendly, safe and pleasant building.
I would highly recommend Moss Cottage to anyone.

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Review from K K (Niece of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle had only been at Moss Cottage for a month when it was his 100th birthday. The staff made it such a magical and wonderful day for him. There was a lovely buffet, cake, beautiful balloons and the mayoress came to congratulate him. It was so lovely that they had taken the time and effort to arrange
this for him. I personally will remember the day for a long time.

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Review from Anthony G (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service. Staff caring, helpful and professional. Ensured my mum was looked after and comfortable in her final days and I was very pleased with her care. They also ensured I had everything I needed during my visits. I'd highly recommended Moss Cottage.

Reply from Ollie Bamberger, RM at Moss Cottage Nursing Home

Thank you, Anthony, for your lovely reveiw!


We always strive to provide the best care and most comfortable environment for our residents.


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Review from Georgina M (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted as an emergency in January 2021. Her needs were quite complex, she had been cared for at home, however her care package had been insufficient and she had deteriorated. At Moss Cottage our mum received the highest standard of nursing and care. The empathy, kindness and care bestowed
upon our mum during her stay was truly amazing. She passed away on the 22nd March, very peacefully with family by her side. The management and staff were extremely accommodating to us, allowing us to come and go at all times. I couldn’t possibly mention each member of staff, but the nurses, activities and carers were fantastic. There’s a diverse bunch of lovely kind people that work there and they make Moss Cottage a happy home. The outside of Moss Cottage looks a bit shabby chic! Do not be put off! The inside is lovely. We regret that our mum wasn’t admitted earlier. Thanks to the nurse and staff on duty the night she passed away, thanks to all of you. You’re amazing!

Reply from Ollie Bamberger, RM at Moss Cottage Nursing Home

Thank you very much for your feedback! We always strive to provide the best care possible.


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Review from C H (Mother of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Though our daughters stay was only three weeks, they made her and us extremely welcome. Management and staff couldn't do enough for her. She went to Moss Cottage in an emergency, and they immediately put her at ease. Thank you all.

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Review from G M (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother who was a long time resident of Moss Cottage sadly died on the 1st May. The manager and all the staff could not have been more helpful, kind and caring. They could not do enough for me. Nothing was too much trouble. I would highly recommend Moss Cottage Nursing Home to anyone
whose relative is in need of nursing care.

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Review from S C (Wife of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very satisfied with the loving care that my husband receives from all at the home. It gives me peace of mind at this very difficult time in my life.

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Review from David R (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moss Cottage arranged some entertainment in the car park, so we could see my mum from a safe distance. The staff team have been fantastic. They give way past the call of duty. They are a great team and I will be forever grateful of the way they have pulled together in this troubled time.

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Review from Kerry (Granddaughter of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is absolutely amazing, the staff are very friendly and motivated, always have a smile on their face. My grandmother has been with them now nearly three years and every time I see her, she always has a smile on her face. They are really good with her and I really appreciate that. Thank
you for looking after my nana.

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Review from Jane (Niece of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My uncle was only here for a short time, he was moved into three different rooms within the 9 weeks he was a resident, each room smelt strongly of urine. I couldn’t tell you what colour his sheets should have been, they were a dirty grey. I was told to put his name in all his clothing, which we did,
but this didn’t stop his clothes going missing each day, a cardigan went missing and was never found, other residents were wearing his jumpers. He was brought down and sat in front of a TV with no other activities going on for the 9 weeks he was there, carpets are filthy dirty on the upstairs corridors. Some staff seemed ok but found others just couldn’t be bothered with him.
He was put to bed one night in his clothes he had worn the previous day and when I questioned this with the manager she asked me to email her the photo I had taken of him in the state and told me she would deal with this, but she never got back to me. I was told the Manager was new, next she had gone and was told she had left.

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Review from J B (Friend of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and friendly staff. Residents well looked after. Nice rooms with some lovely views. My friend and neighbour is resident and staff are very patient with her.

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Review from Marjorie O (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Moss Cottage for 2 years and we could not wish for anywhere better. She is treated with such kindness and dignity. The staff are amazing. It is such a lovely home.

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Review from A D (Wife of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the 2nd home my husband has been in and this one is far better. The staff are really understanding and seem to take good care of everyone.

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Current Review Score: 8.1 (8.127)

Overview of Review Score

The Review Score of 8.1 (8.127) out of 10 for Moss Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Moss Cottage Nursing Home is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.419 Points relating to the number of positive Reviews for Moss Cottage Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 2 Positive Reviews ÷ 6.8 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Moss Cottage Nursing Home

What types of Care is Moss Cottage Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moss Cottage Nursing Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Moss Cottage Nursing Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Moss Cottage Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moss Cottage Nursing Home to the centre of Ashton-under-Lyne?

0.8 mile(s) as the crow flies, distance by road may be significantly further.