Moss Cottage Nursing Home has a Review Score of 8.1 (8.127) out of 10, based on 2 reviews in the last 2 years. Over all time Moss Cottage Nursing Home has 24 reviews.
Review from Stanley H (Resident) published on 22 May 2019
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Review from Carole T (Wife of Resident) published on 5 September 2018
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Review from Colin T (Son of Resident) published on 13 August 2018
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Firstly, I would like to thank the staff at the home for the manner in which they cared for my dad and treated him with the dignity that his family wanted in his last
In the last few hours, the medical staff made my dad as comfortable as possible. The carers treated us all with dignity and respect. Even after my dad had passed they treated my dad with dignity and great care.
I can only thank ALL STAFF for their professionalism, I would strongly recommend Moss Cottage Care Home to everyone.
Reply from Harry Inglis, RM at Moss Cottage Nursing Home
Thank you Collin for your kind review.
Facilities
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Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth T (Brother of Resident) published on 7 August 2018
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The Review Score of 8.1 (8.127) out of 10 for Moss Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.708 for Moss Cottage Nursing Home is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.419 Points relating to the number of positive Reviews for Moss Cottage Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 2 Positive Reviews ÷ 6.8 = 0.294
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jan 2022
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