Riverside

Broomstairs Bridge, Manchester Road, Hyde SK14 2DE
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8.0 28 Reviews
  • Riverside, Hyde
Located in Hyde, Cheshire, Riverside is a purpose-built care home with a skilled team of professional carers. Here the team provides personalised dementia and nursing care for older people on a respite or permanent basis.

Residents can enjoy a range of facilities, including spacious lounges and dining rooms. There are two conservatories and a kitchenette that residents can use, as well as a hair and beauty salon for a spot of pampering. The beautiful and well-maintained gardens are the perfect retreat for residents during the warmer months. Here, they can relax, enjoy some gardening or even have a game of bowls on the home's own bowling green.

The friendly team will spend time learning about your loved one’s hobbies and interests, so that they can offer tailored care and lifestyle plans to suit their needs and ensuring they find the activities fulfilling.

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Care Provided by Riverside

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danielle Whittaker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Riverside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,097
    • Self-Funded Nursing Care from £1,355
    • Self-Funded Nursing Dementia Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,147
    • RESPITE Self-Funded Nursing Care from £1,385
    • RESPITE Self-Funded Nursing Dementia Care from £1,475

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Riverside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Wheelchair Access
  • Parking

  • On-site


Riverside Reviews (28)

Total of 28, showing 1-20
8.0

Riverside has a Review Score of 8.0 (7.997) out of 10, based on 8 reviews in the last 2 years. Over all time Riverside has 28 reviews.

Overall Experience

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  • 3
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Date Published

28
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Review from Peter B (Nephew of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Riverside from May 2023, having been moved from another nursing home to be closer to ourselves. The experience of Riverside, from day one, has been exemplary with all the staff ensuring my aunt was well dressed, clean and ensuring her dietary needs were met, even when she had
gone off standard food and was on liquid supplements. She had dementia and found it difficult to communicate but the way the staff spoke with her was a joy to watch her face light up when she was spoken to. When medical issues occurred, her care was forefront and I and my partner were informed at all times until she passed away very recently. The funeral directors also passed on to me how respectful all the staff were when my aunt was taken into their care. So very touching. This venue is excellent and highly recommend it to anyone.

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Review from Chelsea M (Granddaughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family would like to thank all the staff at Riverside Care Home for caring for both of my grandparents over the last few months. Especially this last week during the end of my Grandads life. The care, compassion, and commitment of all staff have been outstanding. Both day and night staff
have made us feel comfortable, relaxed and well looked after during the difficult time. We continue to thank them for the ongoing care they are giving to my Grandma and the support she is receiving during her grief. Special thanks to all the team. You made our difficult situation easier and without you all looking after us we don't know what we would have done.

Reply from Cavell Farnell, Reviews Team at Riverside

Thank you very much for taking the time to leave us feedback about your experience. At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from D L (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love my Mum receives is amazing.
They can not do enough for her.
And respect and respond to Mum's needs.
They are all lovely and always are very caring and helpful with Dad whom is there visiting Mum. Thank you.

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Review from E S (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Thought my mum was going into a loving care home but that was not the case. More regimental feeling as opposed to a homely feeling. I lost my mum in Sept 24, was a peaceful passing and she is now at rest, which is the comfort to this day I have, as she had me and my husband by her side. Staff and management
wanted the funeral date but no show from anyone to represent Care UK or Riverside was very saddening for me. Please choose wisely when looking at care homes for your loved ones.

Reply from Samantha Debenham, Reviews Team at Riverside

I would like to start by offering my sincere condolences on the loss of your mum. Please know our thoughts are with you during this difficult time. I am sorry to read you felt it was regimented rather than a homely feel and nobody had attended the funeral to represent from the home.
After discussing this with the home in more detail, we understand that there was miscommunication for the funeral date for your mum, which unfortunately resulted in the home team not being able to attend. We understand that the team at the home sent flowers and were also in receipt of boxes of chocolates from the family as a way to thank the team, which they were really appreciative of.
At Care UK we hold ourselves to high standards and I am sorry you feel we did not meet your expectations. We will always strive to improve and take on feedback. If you wish to discuss this in any more detail please do not hesitate to contact our Compliments and Complaints Team. You can contact them on complimentsandcomplaints@careuk.com


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Review from Mick H (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say... my mum has improved massively since coming to Riverside care home. Her balance has improved, and she is now fully continent. The staff are wonderful; they actively encourage Mum to take part in activities. As I write this, she is having her nails done. She is happier, fitter and putting
weight on. The only downside - the building is dated.

Reply from Holly Cole, Reviews Team at Riverside

Hi Mick, thank you very much for taking the time to leave us feedback about your experience.
At Riverside Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Eileen P (Wife of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at Riverside is excellent, thanks to dedicated and hard-working staff. My husband's needs are met in a capable and compassionate manner and I have great respect for the way in which all residents are treated. As a very frequent visitor, I am always welcomed and supported by all staff. Unfortunately,
the Riverside premises are shabby and run-down and the rooms are small and functional. Clearly the strength of Riverside is the quality of it's staff.

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Review from M W (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My comment regarding poor management refers to the last 5 years. A the moment there is no permanent manager. I expect a great improvement when there is. The home is very tired and in need of refurbishment, both inside and out - rotten window frames, leaking gutters. Inside, new furniture for all rooms
needed. Staff are very friendly and obviously care for their residents but there is a lack of managed organisation and the work ethic could be better. Laundry needs totally reorganising as too many of the residents' clothes are lost or damaged. Communication- management- staff - requires improvement.

Reply from Samantha Debenham, Reviews Team at Riverside

We are saddened to hear of your comments about your experience at Riverside care home. The Home Manager position has now been filled with an experienced care home manager and we are confident that this new appointment will provide reassurance to residents and their families. Relatives are welcome to attend our regular Relative Meetings; these are held so that families can receive regular communication and be kept informed about their loved one’s care plan. The team are currently working on a robust maintenance programme to improve areas of the home. Our housekeeping team take great care when handling residents’ clothes, however, with the number of items being cleaned each day, we highly recommend that items of clothing are labelled before being brought into the home. We will be in touch with you directly to talk through the concerns you have raised and how the team are working to overcome these.


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Review from Joanne B (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Riverside just over a year ago and she has flourished. She is always clean and smiling now. The food is really good and the staff are excellent on Lowry Unit. It's more like a family than staff and residents. A few more staff would be good, but she is looked after well and I can leave
knowing she is in safe hands.

Reply from Samantha Debenham, Reviews Team at Riverside

We are so pleased to hear of your mother’s positive experience at Riverside. Our teams are dedicated to providing the highest quality of care, so it’s great to hear that your mother feels at home. At Riverside, we ensure safe staffing levels are always maintained and, where unavoidable staff absence occurs, have access to agency staff.


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Review from Steven W (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Entertainer brought in to sing for the residents, cakes and goodies, non-alcoholic drinks provided. Great time had by all.
The staff went above and beyond making everyone welcome. Lovely to see all the residents with a smile on their faces.
Looking forward to the next social event.

Reply from Holly Cole, Reviews Team at Riverside

Hi Steven, thank you very much for taking the time to leave us feedback about your experience.
At Riverside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks.


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Review from J G (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, our experience has been good. Dad has settled well, and the carers are lovely; they always update us and listen to any concerns. The food is great, with plenty of choices and snacks. The rooms are satisfactory but would benefit from new windows. We have decorated Dad's room to make it homey.
Maintenance is a concern as preparing a toilet took weeks, and during a power out, there were no torches or emergency lighting available in the resident's room - management went out to purchase extra care with laundry, and cleaning would be my suggestion.

Reply from Holly Cole, Reviews Team at Riverside

We are pleased to hear that your father has settled well at Riverside, is enjoying the food and feels supported by our dedicated team of carers. At Riverside, we have a full-time maintenance team that ensure the home is always maintained to a high standard, safeguarding resident safety and comfort. This includes essential maintenance to ensure the home meets crucial health and safety standards, as well as working with families to ensure rooms are personalised and made to feel homely. Our housekeeping team ensure clothing and personal items are cared for and cleaned in the appropriate manner, as well as labelling items to ensure they do not get misplaced.


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Review from C M (Wife of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Riverside care home comfortable and friendly. My concerns are that they need to take care of the laundry system, clothes and bedding going missing.
In my opinion the home needs a full refurbishment. The chairs are not suitable for elderly people.

Reply from Holly Cole, Reviews Team at Riverside

We are pleased to hear you find Riverside care home comfortable, and a friendly environment. Our housekeeping team now make sure to label residents’ items, particularly clothing and personal items, upon admission to the home, ensuring they do not get lost. Riverside care home is maintained by our dedicated maintenance team, and refurbishment plans are in review to ensure the home is maintained to the highest standard for resident safety and comfort.


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Review from Margaret W (Partner of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past 12 months, the home has cared for my partner in exceptional ways. They have kept him clean, fed him well and given him respect. In my opinion, they go far beyond their duties. Nothing is too much trouble. I feel lucky to have found this establishment when I could no longer care for him,
and I rest easy knowing that he is in safe hands. Thank you!

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Review from I H (Sister of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my brother 5 days out of 7 and always find him to be clean-shaven, washed and dressed appropriately.
The staff are always helpful and deal with any concerns I may have.

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Review from Mandie T (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mine and my father's experience with Riverside is a lot better than care for my father has come up tp standard 99 and a half percent. I'm happy I made the right decision to have my beloved father here, he and I have enjoyed his stay and total commitment for the management and carers. Certain staff and
workers go above and beyond, which in my opinion is the correct way to look after our loved ones.

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Review from Philip W (Brother of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I find the room my sister is living in, not kept clean. I have now taken the role of doing my sisters washing because clothes went missing plus clothes are left on the floor in the room and many times I have asked the staff to make sure my sister wears a smoke apron, that is not always done. I have
found dirty wipes plus a used nappy or undergarment left on the floor. I find with some of the staff that if a family member visits the home they should be welcomed and if possible made to relax and possibly have a cup of tea or coffee. With family members living at the home I find that depends on which staff are working the shift when I visit, overall, Riverside is not the most welcoming place.

Reply from Samantha Debenham, Personal Assistant at Riverside

Thank you for taking the time to provide feedback on Riverside. Keeping the home clean is of the utmost importance to us here at Riverside and as such bedrooms are cleaned daily and clothes are labelled to avoid being misplaced, but families are reimbursed if this ever does happen.
I also wanted to reassure you that we always welcome visitors into our care homes, and will continue to welcome you into Riverside. We’re happy to discuss your comments in our ongoing conversations with you.


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Review from C N (Wife of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Daycare generally good but more nursing instead of hospital visits via A&E would be appreciated.
Night care needs improvement in all ways.
Food and drink good.
Laundry - things, socks, undies, etc. go missing.
Normal clothes not returned to the right person. Slippers and shoes always going missing,
although labelled.

Reply from Samantha Debenham, Personal Assistant at Riverside

Thank you for taking the time to review Riverside care home. We are delighted to hear your comments about the day care and the food. We are sorry to hear your feedback about the night care. We use the NHS digital health system during the day to minimise hospital visits but unfortunately, this provision ends at 10pm. We are pleased to say that we have now reorganised our housekeeping team and there is now a specific laundry team in place. This will ensure that personal laundry is returned to the right resident.


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Review from Christine N (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy and settled at Riverside, and well cared for. Staff have to anticipate all her needs as she is unable to communicate with them. The staff are always approachable, kind and considerate.

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Review from David S (Husband of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and attentive and communicate well with relatives.
Food appears good and staff are aware of individual residents needs.
Management have monthly relative meetings where issues can be raised and action confirmed.
Bedroom and lounge/dining areas are clean and welcoming.

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Review from K P (Resident) assisted by family/friend published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, we are treated with respect at all times and I feel cared for.
The staff are amazing and make me feel at home. There could be some improvement on food options as it has gone downhill (due to staff injury).

Reply from Samantha Debenham, Personal Assistant at Riverside

Thanks very much for your great feedback on Riverside. We are delighted that you rate the overall standard of care and facilities as excellent and you think the staff are amazing. With regards to your comments about the food, our head chef was off work with a burn to his arm and we had a period of using agency chefs. We are happy to say that the head chef is now back at work and we have just started new summer menus, which the residents have had involvement in finalising.


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Review from Julie M (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment, with professional staff who work extremely hard and interact with the residents.

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Current Review Score: 8.0 (7.997)

Overview of Review Score

The Review Score of 8.0 (7.997) out of 10 for Riverside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.064 for Riverside is calculated as follows: ( (58 Excellents x 5) + (10 Goods x 4) + (9 Satisfactorys x 3) + (8 Poors x 2) + (9 Very Poors x 1) ) ÷ 94 Ratings = 4.064

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.933 Points relating to the number of positive Reviews for Riverside is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18. 6 Positive Reviews ÷ 18 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Riverside

What types of Care is Riverside registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Riverside have?

There are 90 Single Rooms.

What are the Facilities & Services at Riverside?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Phone Point in own room are some of the Facilities & Services.

How far is Riverside to the centre of Hyde?

0.8 mile(s) as the crow flies, distance by road may be significantly further.