Stamford Court has a Review Score of 9.8 (9.809) out of 10, based on 13 reviews in the last 2 years. Over all time Stamford Court has 61 reviews.
Review from G P (Daughter of Resident) published on 5 November 2024
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Overall Experience
5.0 out of 5
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Review from Nicola M (Daughter of Resident) published on 12 April 2024
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5.0 out of 5
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Review from Anne M (Daughter of Resident) published on 8 April 2024
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Overall Experience
5.0 out of 5
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Review from J H (Daughter of Resident) published on 12 March 2024
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Stamford Court
Thank you for your review; we value all feedback as this helps us to improve our service where required. HC-One would like to sincerely apologize that you have found furniture in an unsatisfactory state. We strive to offer kind, safe care and we would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk
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Review from Keith M (Son of Resident) published on 5 March 2024
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5.0 out of 5
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Review from Diane B (Daughter of Resident) published on 16 February 2024
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5.0 out of 5
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Review from Karin P (Daughter of Resident) published on 4 December 2023
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Overall Experience
5.0 out of 5
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Review from Sylvia B (Daughter-in-law of Resident) published on 4 December 2023
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5.0 out of 5
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Review from Janine H (Daughter of Resident) published on 27 November 2023
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5.0 out of 5
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Review from L A (Granddaughter of Resident) published on 27 September 2023
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5.0 out of 5
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Review from W T (Son of Resident) published on 11 September 2023
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5.0 out of 5
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Review from C B (Daughter of Resident) published on 11 September 2023
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5.0 out of 5
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Review from L B (Daughter of Resident) published on 10 July 2023
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Overall Experience
4.0 out of 5
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Review from Martin B (Son of Resident) published on 1 March 2023
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Overall Experience
4.0 out of 5
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Review from Amanda D (Daughter of Resident) published on 27 February 2023
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5.0 out of 5
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Review from Andrew K (Son of Resident) published on 20 February 2023
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4.0 out of 5
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Review from S B (Husband of Resident) published on 20 February 2023
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Overall Experience
4.0 out of 5
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Stamford Court
Thank you for your review; we value all feedback as this helps us to improve our service where required. HC-One would like to apologise that the lack of communication has caused you concern. We strive to offer kind, safe care, and we would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please contact our colleagues at careline@hc-one.co.uk.
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Review from Avis F (Resident) published on 16 February 2023
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Overall Experience
5.0 out of 5
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Review from Andrew P (Son of Resident) published on 14 February 2023
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Overall Experience
5.0 out of 5
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Review from Gail D (Daughter of Resident) published on 3 February 2023
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5.0 out of 5
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The Review Score of 9.8 (9.809) out of 10 for Stamford Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.809 for Stamford Court is calculated as follows: ( (125 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 152 Ratings = 4.809
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stamford Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2022
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Job Title: Home Manager
Introducing Sue Jackson
Home Manager at Stamford Court, Stalybridge
What does ‘kindness’ mean to you?
“Ensuring that all Residents are treated with dignity and respect and that their needs are met. Making Stamford Court their home and involving them in the day to day routine of the home.”
As a Registered Nurse for over 30 years, Sue has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Stamford Court since 2019, Sue closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stamford Court, Sue said:
“I live locally and have other family members that live in the area. I also help out at the local Brownie group which gives me links to the local church and schools, so we can be at the heart of our local community.”
When asked what she enjoys most about her role, Sue remarked:
“Working as a team, chatting to Residents and getting to hear their stories.”
Outside of work, Sue likes to travel and enjoys spending time with her beautiful grandchildren.
If you would like to find out more information about Stamford Court, Sue would be pleased to welcome you for an informal discussion, over the phone.
