Stamford Court

Astley Road, Stalybridge SK15 1RA
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9.8 62 Reviews
Stamford Court Care Home is ideally situated in the centre of Stalybridge, Manchester, offering a warm and homely setting with high quality care and support.

A friendly and welcoming home, Stamford Court has a range of places designed to enhance the quality of life for residents, including a hair salon and quiet room. Meanwhile the catering team work behind the scenes to offer a menu that meets the nutritional needs of residents whilst also being varied and enjoyable.

The range of dining areas provide a welcoming space and for the warmer months the pretty, enclosed garden is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Stamford Court have the skill and experience to deliver personalised nursing care to meet the unique needs of each individual resident. Care plans are carefully designed with a holistic approach, covering physical health needs as well as promoting mental and emotional wellbeing. Residents are encouraged to engage with their hobbies and socialise with others in the home to ensure they are living a happy quality of life.
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Care Provided by Stamford Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Jackson (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Facilities

  • Gardens
  • Lift
  • Residents Kitchenette

Stamford Court Reviews (62)

Total of 62, showing 41-60
9.8

Stamford Court has a Review Score of 9.8 (9.768) out of 10, based on 14 reviews in the last 2 years. Over all time Stamford Court has 62 reviews.

Overall Experience

  • 38
  • 20
  • 0
  • 2
  • 2

Date Published

62
2
2
14
48

Review from N W (Husband of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything about the home is good. Residents are well cared for in every way. As a visitor, I get support from the staff at the home which is a great help to me at this difficult time.

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Review from M T (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has spent the last three years at Stamford Court and during his stay has always been well looked after with love and dignity. The facilities are good and the staff are excellent. Nothing is too much trouble and I cannot recommend Stamford Court highly enough as a home from home.

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Review from Alan C (Friend of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice Friendly staff and clean room and bedding.

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Review from Jean H (Wife of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Food should be in the fridge not in the bedroom. No TV for 2 weeks. Buzzer pressed and I went into the lounge and carers were on mobiles and didn't arrive. The patient was then wet and wrong room entirely which was stated. The patient had to be put in the chair for 2 hours a day and wasn't. Didn't have
a shower for 4 months. I washed patient and doesn't have a daily shave, only haircut and pedicure. Had no fresh air and no activities. I asked if a carer could come and keep patient company for a while.

Reply from Clare Sheehan, Careline Advisor at Stamford Court

Thank you for your review; we value all feedback as this helps us to improve our service where required. The food in question does not require refrigeration according to manufacturer recommendation. We have notified staff that it is not at all appropriate for them to be using personal phones whilst on duty and this will be monitored going forward, as will practices around personal hygiene and washing. Although encouragement is regularly given for the Resident to sit out in a chair, we must be mindful of choice; this Resident declines the offers to sit out and prefers to stay in bed. Our Wellbeing Coordinator spends time daily with your loved one and he has thoroughly enjoyed the occasions spent in the park in the recent pleasant weather.


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Review from Sue C (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Stamford Court were wonderful with mum, who sadly passed away recently.
As a sufferer of dementia, they supported mum with such care, dignity and love. As a family, we took great comfort knowing mum was in the best care.

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Review from Colin D (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run and the staff are excellent and friendly. The residents seem to be well treated and respected. They seem to have regular entertainment to coincide with different themes.

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Review from Peter S (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice friendly atmosphere and excellent facilities.

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Review from Mayaa (Daughter of Resident) published on 9 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a long battle with many illnesses, my mom of 88 years of age finally agreed to live in a facility where she could receive 24-hour care. As an independent person all her life this was a difficult decision, but thankfully she was allowed to be as independent as possible during her short stay. My
mom received the palliative care she needed but never felt she wasn't in charge. The room was nice and we personalised it with items from her home photos and plants. The view of the garden was nice although she was unable to go outside she loved to see the flowers and weather. My mom was quite a feisty no-nonsense lady but I have to say she was always treated with respect. Any questions or concerns were handled diligently, promptly and respectfully at all times.
I will always be eternally grateful to all the staff and management of Stamford Court for providing the comfort, safety and care to my mom in her last few weeks. The compassion showed to me after she passed was heartwarming.

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Review from Y F (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Stamford Court exceptionally good and updating me with information about mum and were really on the ball when it came to her being unwell. I didn't need to tell them, more often than not they had already dealt with it. The staff were very good with my mum and would have no doubt in recommending
this nursing home. It was very clean and bright and a nice atmosphere.

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Review from Kantilal M (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stamford Court was selected for 24-hour nursing care for my mother after looking at other nursing homes.
She settled in very quickly after admission on 3rd March 2017.
The staff were friendly and very professional and co-operative and addressed the needs of my mother very quickly.
Despite the fact
that my mother cannot communicate in English the sign language used was understandable by my mother.
The facilities are good, specifically, we were impressed with the cleanliness preserved.
We are pleased that entertainment wise there is a TV in her room and she spends time in the lounge with other patients.
We are pleased that her vegetarian needs are met.
Overall we are delighted with the care and support by the staff at Stamford Court.

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Review from C T (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were caring and helpful. The rooms were pleasant and we couldn't wish for our mother to be anywhere better and believe me we tried up to finding Stamford. Staff did go out of their way to help us and make life easier for us all. The food was excellent.

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Review from Edward G (Brother of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the home and it's surrounding it has a warm and friendly atmosphere with highly professional staff who were understanding and very caring to my sister's needs from the beginning to the end. I highly recommend Stamford Court as I could not find any reason for complaint.

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Review from Richard C (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first telephone call to today's date, everyone has done their utmost to be so helpful and kind, not only to mum, but to all the family.

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Review from Beryl P (Wife of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the home myself and my family chose for my husband. After a very stressful and emotional time recently at home and after over 50 years marriage, he has unfortunately deteriorated due to his dementia and mobility after a fall. Stamford Court has been wonderful with him, myself
and the family helping with his needs and keeping in touch including the office who have been a godsend when dealing with the financial side. It is so lovely to see my husband smiling again. We just couldn't provide the care he needed at home, but Stamford Court seems to be excelling it this and cannot fault the care provided. Thank you.

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Review from Sarah A (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident of Stamford Court for 2 Months approx. As a family we made the hard decision to relocate my dad as his dementia had got worse plus after a fall, breaking his hip and a very long stay in Hospital, we tried to care for him at home but just couldn't cope. During his time
in the home, I cannot rate it high enough. I am overly pleased with the care given and the communication by both carers and office staff. The office has been excellent at helping us deal with the financial side at this emotional time, liaising with professionals and keeping us informed. I can honestly say so far my fathers time in the home has helped after a very stressful time at home and we have seen a massive difference in him and overall mental state. I can see the home is trying to put new activities in place plus the new furniture makes a big difference. I would definitely recommend the home without a doubt.

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Review from Denis P (Son of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was appalled by every aspect of this place and extremely so by the apparently easy scoring system that can result in a rating of "Good". I would suggest not to even consider any place with that rating. The smell in the place is very strong and imprints itself on clothes after sitting in the chairs.
Mum had a terminal brain tumour and had mental symptoms similar to dementia but with additional physical issues including inability to control bowel movements and was also diabetic. On my visits, the staff were never aware of any conditions. They were woefully understaffed such that mum and other residents were regularly left for 10-40 minutes waiting for their attention. The general feel was that there were residents sat around without any attention, stimulation or any element of friendly contact. Some staff were positively uncaring and unresponsive. An issue with faeces on the carpet (itself understandable and not avoidable) was left for more than 2 days despite requests for cleaning.

Reply from HC-One, Careline Team at Stamford Court

Firstly we would like to apologise for failing to meet your expectations during your mothers stay at Stamford Nursing Home.


We have replaced all chairs in the home,
We have discussed at length individual care plans and now have a robust communication procedure in place. The home has recruited a number of new staff including permanent nurses so the home is less reliant on agency nursing staff.
We would again like to apologise for occasions where there were delays in care and understand these issues were raised formally by you and dealt with under the complaints procedure.
We have now employed an activities coordinator so we have activities over 5 days per week.
We have implemented a number of staff engagement strategies in the home including encouraging the kindness in care philosophy which is part of the values of HC –One
We have implemented thorough cleaning schedules in the home and have replaced the bedroom carpet.


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Review from Elaine H (Daughter of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Stamford Court treat my Mum with dignity and respect, they are so very caring and patient with other residents. Having worked as a Care Assistant with disabled people, I can see that the staff are well supervised and offer a high level of care borne out of intrinsic caring and good training.
My Mum is really happy there and I feel she is in safe and loving hands, that means everything.

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Review from Judith M (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad is immobile and fed by a peg tube. The only time I have contact one to one is usually when I have had to complain about something. In this care home there are not enough staff members including cleaning staff. There are far too many agency staff in this care home and they are not bothered, although
there are a couple who are very good and kind. There is a regular member of the night staff who is not very kind to my dad. My dad has had his buzzer taken off him by staff on two occasions and given the wrong medication once (we as a family are still deciding whether or not to go to the CQC about these issues).

Reply from Meridian, careline at Stamford Court

Concerns around the use of agency staff at the home have been highlighted. HC-One aims to deliver the kindest possible care to all our Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent carers and nurses.
As such, the use of Agency staff is only permitted in our homes when all other options to fill a staffing vacancy, or sickness absence, have been explored.
The use of agency staff is the action that we will take to ensure that there are enough staff on duty when we have tried all other avenues. The national shortage of nurses has meant that we have had to use agency staff more than we would ideally wish to, but we continue to recruit nurses and we are committed to ensuring that there is a full and trained team in the home.
We expect our homes to be clean, safe and pleasant places to live at all times. We have investigated the issues raised and we are confident that new management arrangements and enhanced quality monitoring processes have been effective, and we are grateful for the further feedback from the Reviewer that tells us we are getting this right.


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Review from F H (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are trying their best to help my dad with his end of life care.

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Review from Jan (Daughter-in-law of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and friendly staff. Manager helpful and informative. Carers for all the staff, patients and family, can ask any questions and will always get an answer. All equipment needed was made available.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Stamford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.768 for Stamford Court is calculated as follows: ( (128 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 164 Ratings = 4.768

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stamford Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Sue

Sue Jackson

Job Title: Home Manager

Introducing Sue Jackson
Home Manager at Stamford Court, Stalybridge

What does ‘kindness’ mean to you?

“Ensuring that all Residents are treated with dignity and respect and that their needs are met. Making Stamford Court their home and involving them in the day to day routine of the home.”

As a Registered Nurse for over 30 years, Sue has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Stamford Court since 2019, Sue closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Stamford Court, Sue said:

“I live locally and have other family members that live in the area. I also help out at the local Brownie group which gives me links to the local church and schools, so we can be at the heart of our local community.”

When asked what she enjoys most about her role, Sue remarked:

“Working as a team, chatting to Residents and getting to hear their stories.”

Outside of work, Sue likes to travel and enjoys spending time with her beautiful grandchildren.

If you would like to find out more information about Stamford Court, Sue would be pleased to welcome you for an informal discussion, over the phone.

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