Thorncliffe Grange Nursing Home

2 Windmill Lane, Denton, Manchester M34 3RN
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9.8 30 Reviews
  • Thorncliffe Grange Nursing Home, Manchester
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Care Provided by Thorncliffe Grange Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sarah Hitchcock (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Attached car park


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Thorncliffe Grange Nursing Home Reviews (30)

Total of 30, showing 1-20
9.8

Thorncliffe Grange Nursing Home has a Review Score of 9.8 (9.750) out of 10, based on 9 reviews in the last 2 years. Over all time Thorncliffe Grange Nursing Home has 30 reviews.

Overall Experience

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30
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Review from Lisa M (Daughter of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorncliffe Grange Nursing Home provided exceptional care for my dad during his 8-month stay. From our very first visit, my mum and I knew we had found the right place - the warm family atmosphere was immediately apparent.
What sets Thorncliffe Grange apart is their long-serving, dedicated staff across
all departments. The continuity of care proved valuable as my dad had lost his sight and the familiar voices of his carers provided him comfort and reassurance. Every single person treated him with extraordinary dignity & respect.
The staff didn't just provide care; they became our friends, sharing laughs and creating a genuine family atmosphere. Their approach to care was consistently outstanding and they went above and beyond to ensure my dad's comfort and well-being.
If you're seeking exceptional care for your loved one in a warm, professional, and dignified environment, Thorncliffe Grange should be at the top of your list. The level of attention and genuine care they provide is truly remarkable.

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Review from G G (Brother of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my brother had to leave hospital for nursing care, I had two recommendations about Thorncliffe Grange, one from a nurse whose Grandmother was looked after there before her passing and another from a care worker who had placed many people in there over many years. Both said although the home itself
looked 'tired' the care provided by the staff was second to none. I visited the home on spec' and from the moment I was welcomed through the door I felt the warmth of feeling from all the staff. Just listening to the conversations between the staff and the residents was so comforting, they were singing together, laughing and joking. After my brother moved in, I found this to be exactly the same across all staff, not just the management but the cleaners, the maintenance staff, the doctors, the nurses and of course the hands-on carers. I cannot speak highly enough of all the staff, they were brilliant. If care is what you want either nursing or residential, this home is the best!

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you so much G for your lovely review, we know how precious your brother was/is to you and your family - you all did him proud with your dedication and advocating on his behalf. It was our pleasure to support you all caring for him - a very gentile man. I try my best to employ caring, family-orientated, fun-loving staff to promote a sense of belonging for our residents and families. Work is being done in the home but it is like Fort Bridge lol. Take care of yourself and your lovely family.


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Review from A M (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came here for palliative care, have to say the team are amazing. The support given during a terrible time for us as a family was just great. My dad loved being here and was cared for so much, shout out to two staff member in particular for their compassion and expertise. We are forever grateful.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you so very much for choosing us for your lovely dad, a true gentleman in every sense! From the minute he arrived, he showed us his sense of humour and was always so very gracious about everything. I am just so glad he got to live near you in his final weeks to spend his time with you his loving son. Take care of yourself.


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Review from A O (Son of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in Thorncliffe for about 18 months, it is always a difficult decision placing a loved one in care. We can not thank the staff enough for not only caring for Mum but also for us as a family and for their endless support, particularly in her last few days of life.
Thorncliffe may not
be the most aesthetically pleasing but the care and compassion are unbeatable they genuinely care and go above and beyond.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you so very much for your lovely review and I do hope you and the rest of the family are coping after your tireless visits and love for your mum. Your mum was an absolute pleasure to care for, our passion is very much for the care of our residents and actually since Mum was here the home has had all new flooring in all the corridors and today having a new kitchen whoop whoop! You keep up your good work too!


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Review from Pauline M (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no worries leaving my mother at Thorncliffe Grange, the management are really caring on the ball and it shows how the staff interact with the residents. My mother arrived the 2nd of February and she has settled in lovely. Thorncliffe was recommended to us by a social worker and it was the best
thing we did for Mum. It was our mum's 90th birthday last week and I have to say they did a fantastic job. They put a buffet on and a beautiful cake with 90th candles. They made it really special for Mum and for us.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Ahh thank you very much for your lovely words and thanks for looking after your lovely Mum and I will certainly pass on to the staff member who took care of the food that day, we are very fortunate to have such lovely family members of our lovely residents and it is very much appreciated that you have taken the time to write a review. Thank you again, Manager and all the team at the home.


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Review from Simon L (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at the home for just over 4 months but I have to say that we couldn't have hoped for more care, compassion or love at a time when Mum was very poorly and deteriorating.
The staff at Thorncliffe are all amazing people, the residents were the focus of everything they did and their interaction
with my family when visiting was more than we could ask for with staff always available to answer questions on health and more practical matters.
I would have no hesitation in recommending Thorncliffe Grange, it really is a home for the residents.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you so very much for your lovely review it really does mean an awful lot to my team to hear and read comments like yours, as you know from being here the staff do work really hard in circumstances a lot of people could not cope with and it makes me very proud of the whole of the staff. Your Mum was a lovely lady and a pleasure to care for and you and your family were always so gracious and respectful to us all and this is priceless to us!


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Review from Clare C (Niece of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience we have had at the nursing home is amazing. The care for my uncle was great, the nurses and managers were always lovely when we visited, this home doesn't just look after the patients they take care of the family as well. There was someone always around when you needed them. My uncle
was very comfortable here and very safe. They always called if he was ill or seeing the GP they kept us up to date all the time. Would recommend this nursing home to families, it is amazing.

Reply from SARAH HITCHCOCK, MANAGER at Thorncliffe Grange Nursing Home

Thank you so much for taking the time to review the home as it means such a lot to us all as staff. Your uncle was an absolute pleasure - such a gentleman! As were the rest of the family, clearly very precious to you all.
I will pass your very kind comments on to all the staff - thank you!


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Review from Linda W (Daughter of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for my Mum to be better looked after during the last six months of her life. All the staff at Thorncliffe Grange are absolutely amazing, she was so well taken care of and they also made us feel so welcome when we went to visit. She always seemed so happy to be living there and
would refer to the carers as her 'little friends'. Thank you to everyone for all your hard work and support.

Reply from SARAH HITCHCOCK, MANAGER at Thorncliffe Grange Nursing Home

The 'little friends' brought a lump to my throat-how diddy Mum was. Your Mum was an absolute pleasure to have with us, and you both were always so lovely and understanding during visits. You must bring in the wedding pictures of your beautiful daughter when the big day has been. Your Mum was clearly loved so very dearly by you all and as you know we always loved the weekly calls from New Zealand to speak to 'granny'-so cute! Thank you for taking the time to review us, it does provide future families with some reassurance.


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Review from Martin F (Husband of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was first put in touch with this place via our adult social services rep, the manager of the care home came to the house to meet my wife and to gain a better understanding of her needs. I must say she was absolutely outstanding and within minutes of meeting her and seeing how she interacted with my
wife put me at ease, it was only then I believed that I was making the right decision. We then were given a day to attend with both myself and my wife to meet and greet the staff, they were all adorable and so genuine and heartwarming. Then I knew it was the right decision for both my wife's happiness and my well-being. Within a few days my wife was laughing and engaging with the staff. I honestly want to say that we both feel like part of the Thorncliffe Grange family, they are true heroes in our journey and have helped me and will continue to support us for the remainder of our journey, much love to them all.

Reply from SARAH HITCHCOCK, MANAGER at Thorncliffe Grange Nursing Home

Aww thank you so much for your very kind words which I will of course be sharing with the staff. You have done such an amazing job of looking after your wife solely at home it has then made the transition to us much easier knowing how much she is loved and cherished. We all know what a difficult predicament you were both in but we just fell in love instantly with your lovely wife and she has such a vibrant and fun personality she makes us laugh! Thank you again.


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Review from S G (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first contacted the manager at Thorncliffe Grange in February 22, and the first thing she said was, don't judge us from the outside, and she was absolutely right. The staff are amazing and unbelievably caring, so much so that they feel like family. The residents are so well looked after. They are
always clean, well-fed and warm. The care our family member got was second to none; even in her last moments, they went beyond their duty. Thank you to everyone.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thanks so much for taking the time to write this review on behalf of all of us at the home. Your Mum was an absolute pleasure to care for, and for us to have lovely, supportive families means the world to us as we know you have to impart your trust in us to care for your loved one, which is not an easy ask! On behalf of the residents, thank you for your donation (a little tipple or two went on, ha!)
Many thanks.


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Review from Wendy W (Daughter of Resident) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here a few months now and he is like a different person after a lengthy hospital stay. He is well looked after by the staff here, who are always pleasant and helpful whenever I visit, they look after him extremely well. He is always clean and warm and has a smile on his face too. The
management team are so helpful and provide support to us relatives as much as they do the residents and have been great with helping my disabled mum when she visits. Thank you so much to the lovely staff at Thorncliffe Grange, I definitely recommend this place.

Reply from SARAH HITCHCOCK, MANAGER at Thorncliffe Grange Nursing Home

Thank you so much Wendy for the lovely review, that is so kind of you to say and this means such a lot to myself, Michelle and all the staff team here. It really is very important to us that families feel supported too, especially when you as a family have 2 family members to care for. Many thanks once again. Sarah and Michelle on behalf of all at Thorncliffe Grange.


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Review from Adrian J (Son of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in the care home from October 2019 until she passed away in October 2020. My mum had a rare degenerative condition called CBD and as a result, had a lot of care needs which were compounded by the fact that she had the lost the ability to speak properly. The staff at the care home
provided my mum with a great level of care and I could see the rapport and connection they had with my mum in their daily interactions with her. The care home gave me and my family the peace of mind that she was well cared for.
The deterioration in my mum’s health, as well as the final days of my mum’s life, were handled with great dignity and respect. The staff were always easy to speak to and accommodating with our wishes. The home and it’s staff worked tirelessly during the pandemic to keep residents as safe as they could. I would definitely recommend this care home to other people.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you so much Adrian for taking the time to write this-it really does mean a lot to us as staff and to offer the reassurance to those that haven't been able to be involved in our home. It has been a pleasure to care for your lovely Mum and her lovely smile will always be remembered-a very true lady. Thank you again


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Review from Desmond B (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Thorncliffe Grange for nearly 5 years before she passed away. She had advanced dementia when she was admitted but always seemed to be content and happy. She was extremely cared for and safe.
The staff were always approachable and gave great advice which helped my family
deal with the stress of my mother's illness. The care exhibited by the staff was exemplary and went beyond the call of duty at times.
The recent crisis has proved to me that nothing is left to chance with a complete lockdown implemented before the UK government's instructions.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you, Des, for taking the time to write this review especially at this time - your Mum was certainly part of our family and yourself too (I'm missing your alarm for nearly hometime!). Our hearts go out to you to lose Mum during such difficult times and yes I totally agree that our Director did the absolutely correct thing in locking down so early. Take care of yourselves. From us all at Thorncliffe Grange - thank you.


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Review from Mark D (Son-in-law of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to start this review by saying a big thank you for accepting my father-in-law into your care home.
We have not got to know you all properly yet as my father-in-law was only in your care a week before the Covid-19 lockdown.
In the week we were allowed to come and visit we were delighted
with the care you were giving my father-in-law, you had him up out of bed and sat in the dayroom. This was the first time in 2 months he had been out of bed. We have been delighted with the communication via messages, Whatsapp and FaceTime in these difficult times, we all know how busy you must be, and the hard work. We think you are all doing an amazing job of looking after our loved ones.
We are all looking forward to getting to know you all more as with what we have seen of you all we are very pleased. Thank you so much.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you so much for taking the time to write this wonderful review - it really does mean an awful lot to us! To see a resident improve as he has gives us such great job satisfaction! We look forward to welcoming you all again as soon as it's safe to do so.
From all at Thorncliffe Grange, thank you.


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Review from Karen J (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are brilliant in every way. The care and understanding of my mum is excellent. Mum has been a resident for almost 4 years and we have always been made welcome. I feel very comfortable asking any staff if I need to enquire about anything. Always finding everyone very helpful with good advice.
I don't have any concerns as I know Mum is looked after extremely well and we are kept informed and updated regularly. Thanks to you all.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you, Karen, for taking the time to write such a lovely review - it really does mean an awful lot to us to be appreciated and your Mum is just a darling.
From all of us at Thorncliffe Grange, thank you.


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Review from Jane H (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough at Thorncliffe. Thanks to their care, compassion and dedication, especially through these unprecedented times with Covid-19. My father has been a resident for just over 12 months and settled into the home brilliantly. Before arriving at Thorncliffe, he spent 6 weeks
in hospital recovering from a hip fracture and was discharged with substantial weight loss and at the point of giving up. Within 3 months of living at Thorncliffe, my father bounced back to his happy self and regained the weight he’d lost. I believe my father wouldn’t be with us now without the amazing care given to him at Thorncliffe. The manager liaised with external agencies and couldn’t do enough to ensure my father received the best possible care, for which I am eternally grateful. It is an absolute privilege to be a part of the Thorncliffe family. Thank you!

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you so much, Jane, for taking the time to write such a wonderful review and we are so glad Dad came to us and he is such a character! We know what a worry it was to move Dad but as you say he is back to his happy, funny self and that in itself gives us the satisfaction we need (plus of course you being happy makes us happy).
From all at Thorncliffe Grange, thank you.


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Review from Joan M (Sister of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review regarding the care of my brother. The care since he has been in this caring home; has been excellent. The staff members are very kind, and I cannot fault them, and their work ethic is top-class. The manager and office staff are very thoughtful, caring and efficient, nothing
is too much trouble.
The management and staff have been so wonderful through the 2020 pandemic. They have kept our family informed every step of the way. It has been so tough on all of us not being able to visit our loved ones, but Thorncliffe has been magnificent throughout.
I fully recommend this home. The time and care, taken by the staff making all the residents happy and entertained are just beyond words.

Reply from Sarah Hitchcock, Manager at Thorncliffe Grange Nursing Home

Thank you so much Joan for taking the time to write this review-it really does mean a lot to us-we love our DJ Mr T!
Thank you from us all at Thorncliffe x


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Review from Elizabeth P (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't praise the staff and care at Thorncliffe enough. Their care is 1st class. Their compassion is unmatchable. During these difficult unprecedented times, they have gone above and beyond, setting up technology and time, to stay in touch with all the families. We have pictures and video calls and
updates. They have remained virus-free and have impeccable plans in place ready for if the worse happens. They go beyond just 'their jobs' to keep the residents not only healthy and well but also happy, entertained and safe.

Reply from Sarah Hitchcock, MANAGER at Thorncliffe Grange Nursing Home

Thank you so much, Elizabeth for your lovely review, it really does mean such a lot to read such positive comments and sharing this with the public. On behalf of us, all at Thorncliffe Grange THANK YOU.


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Review from Jill G (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff who are brilliant with my Mum who has dementia and has been there for 8-years. They are very supportive too us relatives. Even though mum can’t talk now, they still talk to her. Great at keeping us all up to date with what’s happening especially, during covid.

Reply from Sarah Hitchcock, MANAGER at Thorncliffe Grange Nursing Home

Thank you so much, Jill, for taking the time to write this review, it really does mean a lot to us and of course, your Mum is very precious to us all after having the pleasure of caring for her for so long. On behalf of all the staff at Thorncliffe Grange THANK YOU X


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Review from Julie C (Friend of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my elderly next-door neighbour for about 5-years, and in all that time, cannot fault the care she has received. She went there after being discharged from a hospice and was cared for and loved back to life. She has been very happy there, the carers treat the residents like their
own, and the manager is second to none; knows and understands those in her care. The residents are kept clean all the time, and there has never been a smell in the home. I find Thorncliffe Grange highly recommendable.

Reply from Sarah Hitchcock, MANAGER at Thorncliffe Grange Nursing Home

Thank you, Julie, for taking the time to write such a lovely review, it really does mean a lot to us that you appreciate the care we give to our/your precious ones. On behalf of us all at Thorncliffe Grange-thank you x


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Thorncliffe Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Thorncliffe Grange Nursing Home is calculated as follows: ( (95 Excellents x 5) + (5 Goods x 4) ) ÷ 100 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Thorncliffe Grange Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Thorncliffe Grange Nursing Home

What types of Care is Thorncliffe Grange Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thorncliffe Grange Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Thorncliffe Grange Nursing Home have?

There are 36 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Thorncliffe Grange Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Thorncliffe Grange Nursing Home to the centre of Manchester?

5.1 mile(s) as the crow flies, distance by road may be significantly further.