Review from Sandra P (Niece of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience

My aunt who is 95, has been cared for at Thorncliffe Grange since 2016 and I have nothing but praise for the fabulous care and attention she has received since being admitted. We have visited regularly, and always been made to feel welcome, given every opportunity to participate in whatever is happening

at the home. My aunt who is suffering from dementia, was very reluctant to leave her own house but has settled really well into her new home, and much appreciate the friendship and care given to her. This has been particularly evident over the last several weeks when we have been unable to visit, but have been kept informed, and in touch by the staff.
I would highly recommend this nursing home to anyone needing a loving and caring environment for a family member

Reply from Sarah Hitchcock, MANAGER at Thorncliffe Grange Nursing Home

Thank you so very much, Sandra, for taking the time to write this review, it really does mean a lot to know how our care is appreciated. We totally understand the difficult times you are having to go through not visiting but glad you feel well informed. On behalf of us, all at Thorncliffe Grange THANK YOU.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience

Fantastic care home. I am so happy my mum chose to come here. The care that has been provided is amazing. All the staff are fantastic and lovely. You can see a real bond with all the residents. The manager is very supportive and has been so helpful. I honestly don't know where we would be now without

the support of these lovely people.

Reply from Sarah Hitchcock, MANAGER at Thorncliffe Grange Nursing Home

Thank you, for taking the time to write such a lovely review, it's a pleasure to us to know that we are appreciated and of course, utilising your Mum's skills too. On behalf of us all at Thorncliffe Grange thank you x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie J (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience

The Thorncliffe Grange Nursing Home is an excellent home from home. The staff are fantastic and friendly, nothing is to much trouble. Mum was made comfortable and welcome from her 1st day, and we can visit whenever we want, which is comforting. The care all the residents receive is excellent, and we

are kept updated as and when is needed, and if we call them to ask how our relatives are, we never made to feel like we are being a nuisance. Covid-19 has been hard on everyone, but our loved ones have had the same excellent care, and we have been regularly updated, which is a massive comfort as we cannot visit. Keep up the hard work which is greatly appreciated. Take care and stay safe

Reply from Sarah Hitchcock, MANAGER at Thorncliffe Grange Nursing Home

Thank you so much, Julie, for writing such a lovely review and very detailed too!!
It's an absolute pleasure to do what we do and on behalf of us all at Thorncliffe Grange THANK YOU XX

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen C (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience

My mother has been in this care home for 8-years now, and over this time, my sister and I have visited regularly. We are welcome to visit at any time and so can see the care home in action at all times of the day and evening. Our Mother has been so well cared for that her health actually improved when

she first became a resident. The staff have made both our Mother, my sister and myself feel almost like family. The care home does feel like one big happy family. Everyone is treated with respect despite the difficulties that some residents have with dementia illnesses. Our Mother has needed hands-on nursing care since her arrival, and this has been administered both kindly and professionally. If we could have our choice again on selecting a care home now we have experience of what this involves; I would have no hesitation in choosing Thorncliffe Grange.

Reply from Sarah Hitchcock, MANAGER at Thorncliffe Grange Nursing Home

Thank you so very much, Karen. Mum is most definately a long-standing and wonderful part of the home and we cherish her even more so whilst you and your family can't visit. Mum is a pleasure to care for, on behalf of us all at Thorncliffe Grange THANK YOU XX

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley M (Daughter of Resident) published on 25 March 2020
Submitted via Website • Report

Overall Experience

Our wonderful mum spent the last 12-months of her life at Thorncliffe Grange. She couldn't have been in a better place. The care shown to her by absolutely everyone was phenomenal. Staff treated her like she was their own mother. The carers were like friends and my brother and I could rest easy knowing

that our mum was safe and comfortable and receiving the highest level of care. Nothing was too much trouble for the carers, who also saw that I was fed and watered the days I spent with mum. I cannot recommend the care given at Thorncliffe enough. I will always be thankful to everyone there for the love and care shown to our beautiful mum.

Reply from SARAH HITCHCOCK, MANAGER at Thorncliffe Grange Nursing Home

Thank you, Beverley, for the absolutely lovely review. I do apologise for the late response but I have only just received the set up to reply. Your Mum was a pleasure to care for as were you and your 'extended family' visiting. From all of us at Thorncliffe take care xx

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip H (Son of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience

I cannot recommend this care home highly enough. All the staff are very caring and friendly. It really feels like a home rather than an institution. I and the family; was looking for excellent care for my mother in her final months, and we certainly found it. The staff are highly trained and look after

all their residents with dignity. Nothing is too much trouble, and you always feel welcome as a visitor. Almost part of the family. If you are looking for the smartest most modern decor, you won't find it here, but the most important thing is the care provided.

Reply from SARAH HITCHCOCK, MANAGER at Thorncliffe Grange Nursing Home

Hi, Philip, apologies for the late response I have only just been able to access the response function.
Thank you so much for taking the time to write this review, we really appreciate it. Your Mum was a pleasure!!
From all of us at Thorncliffe thank you x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian S (Son of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience

Dad moved into Thorncliffe Grange after leaving hospital after sadly being diagnosed with terminal cancer.
He was welcomed with open arms by the folks at Thorncliffe and looked after with compassion, dignity and good humour.
Everyone there concerned made his last days as comfortable and pleasant

as they possibly could, frankly, nothing was too much trouble and done with a fantastic friendly (almost family like manner)
No one even blinked an eye when we pretty much moved in for dad's last few days... AND they fed and watered us along with supporting us as well as dad.
We are truly comforted by the thoughts that dad had the best care possible at the end and that we were all amongst friends when he finally left us very peacefully.
Fantastic folks in a truly amazing place.

Reply from SARAH HITCHCOCK, MANAGER at Thorncliffe Grange Nursing Home

Firstly can I apologise for the late response but I have only just had the ability to respond to reviews.
Thank you so much, Ian, for taking the time to write this review. Your Dad and your family were just a pleasure to have. I do hope you have found some comfort and peace-from all of us at Thorncliffe thank you x

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline B (Daughter of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience

As a former night care assistant myself for 20 years (and also caring for my Mum for 12), when she became too poorly to stay at home I knew what I was looking for in a home. Fancy décor and modern settings were not a priority – the people that work there are what make it. I found this at Thorncliffe

Grange, with friendly and professional staff that care about their residents. All the staff were attentive and knowledgeable of both the residents and their relatives. The support they provide is second to none, and with so many terrible reviews in the media I wanted to highlight a very positive experience. We count ourselves lucky to have experienced the last months of Mum’s life with such wonderful people who were like extended family, and thank them from the bottom of our hearts for the hard work and commitment they gave at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm W (Husband of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience

My wife spent four months in hospital due to the progression of dementia and as they could not get her mobile she was eventually transferred to Thorncliffe Grange in February 2018. The building is a little old but the staff do a wonderful job of keeping it clean and welcoming. As far as looking after

the residents they do a truly terrific job and treat them with compassion and respect. There is always a friendly smile and a helping hand whenever needed. I was unsure about my wife going into a home but now feel she is better looked after than I could do myself. This has made my life a lot easier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith H (Daughter of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience

The care my mum received from all the staff at Thorncliffe can only be described as outstanding. Mum was placed in their care for respite whilst dad was in hospital and my previous experience of other care homes in the area made me dread the prospect.
I admit that, on approaching the care home, my

heart sank, as the building was typical of old houses turned into care homes. That view changed when I met the manager and staff and saw the facilities.
Mum's bedroom was- large, airy and exceptionally clean.
I visited at least twice a day and saw the staff in action with other residents. Everyone was treated with respect, kindness and patience and the staff went well over and above what was needed. The food smelt great and appetising - in fact mum put on a little weight!
I cannot praise the staff of Thorncliffe enough. It is a well-managed care home with some truly dedicated and hard-working staff who put the needs of the residents to the fore.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Thorncliffe Grange Nursing Home

Care Provided by Thorncliffe Grange Nursing Home

Good to Know

Facilities