Lady of the Vale Nursing Home

Grange Road, Bowdon, Altrincham WA14 3HA
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9.9 37 Reviews
  • Lady of the Vale Nursing Home, Altrincham
Lady of the Vale Nursing Home is located in Bowdon Vale, Altrincham and provides nursing care and support for up to 38 residents. The home itself was built in the early 1930’s. The continuous investment and refurbishment programmes have introduced modern care facilities whilst maintaining the heritage and character of the home. The home also has a beautiful chapel on site where mass is held daily.

The home offers quality long-term and respite care for people with nursing needs and palliative care which is delivered by a highly skilled team of nurses and care assistants who provide support 24-hours a day.

There are beautiful, well maintained gardens which residents and visitors can make the most of at their leisure. Most bedrooms have a lovely view of the gardens. Residents are encouraged to bring small items to personalise their bedrooms.

The home aims to provide the highest standard of person-centred care for their residents and respect every person as a unique individual and promote choice and dignity in everything they do. The involvement of residents’ families is actively sought and encouraged.

Their compassionate care and holistic approach places values on health, well-being and spirituality, making Lady of the Vale a special place to be. There are many opportunities to express and pursue religious and cultural values. Residents are involved in decision-making, not only about their personal care but also in matters concerning the running of the home.

Staff training and development is fundamental to their services and they are proud of their dedication and commitment. Staff are also encouraged to share ideas, knowledge and experience throughout the home.

The home operates an ‘open door’ policy and promotes a Duty of Candour. They continuously review what they do in order to improve the quality of care provided and strive to be the best they can be.

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Care Provided by Lady of the Vale Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sisters of St Joseph of the Apparition CIO
  • Person in charge
  • Godfrey Taderera (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Lady of the Vale Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,189 – £1,250
    • Self-Funded Residential Dementia Care £1,189 – £1,250
    • Self-Funded Nursing Care £1,189 – £1,300
    • Self-Funded Nursing Dementia Care £1,189 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300

  • The fees are reflective of the April increases
  • (these prices are only a guideline, please contact Lady of the Vale Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No booking required


  • Parking

  • Free parking


Lady of the Vale Nursing Home Reviews (37)

Total of 37, showing 21-37
9.9

Lady of the Vale Nursing Home has a Review Score of 9.9 (9.900) out of 10, based on 18 reviews in the last 2 years. Over all time Lady of the Vale Nursing Home has 37 reviews.

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Review from Jean P (Wife of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in Lady of the Vale Nursing Home for one week but up to now everything is going well.

Reply from Godfrey Taderera, Home Manager at Lady of the Vale Nursing Home

Thank you very much for your review. My team and I, we always try to make our residents and relatives stay and visit good. Unfortunately, the stay was short.


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Review from Carmel C (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fantastic with my mum, especially two members of staff. Always a pleasure to visit Mum and see that the two ladies are working that day. Nothing is too much to ask for they are always happy, which makes my mum happy - lovely to see.

Reply from Godfrey Taderera, Home Manager at Lady of the Vale Nursing Home

Thank you for the feedback, we really appreciate it.


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Review from Kathleen M (Wife of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassion and care shown to my husband by the staff of Lady of the Vale Nursing Home was first class. He was treated with dignity and kindness and every member of staff worked hard to create a peaceful environment and to make him comfortable at all times.
This compassion extended to my family
and we were always made welcome. This brought great comfort to us.
Thank you to the Manger and her team - we really appreciate what a wonderful job you are all doing.

Reply from Jane Abdoh, Home Manager at Lady of the Vale Nursing Home

Thank you for your kind words.
It was a an honour to care for your husband and to be able to support you and your family in any way we could at what was a very difficult and sad time.


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Review from June H (Wife of Resident) assisted by family/friend published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems quite happy here and the staff seem to be very personal and pleasant.

Reply from Jane Abdoh, Home Manager at Lady of the Vale Nursing Home

Thank you for your kind comments they do mean a great deal to the team.
It is a pleasure to care for your husband


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Review from Rubin H (Grandson of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandad seems to get very good care and a personal touch.
The staff seem very nice and personal.
My grandad seems to be very settled and happy here.

Reply from Jane Abdoh, Home Manager at Lady of the Vale Nursing Home

Thank you for your kind words.
It is a pleasure to be able to care for your grandfather.


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Review from Veronica B (Daughter-in-law of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, dedication and care towards my mother-in-law have helped us to accept the ugliness of dementia.
Timely communication with my husband and I is one important factor that enhances our trust in the Lady of the Vale Nursing Home staff.
For her 100th birthday, the manager and the staff showed
absolute kindness and love and made sure we could celebrate with her, within the lockdown restrictions at the time.
I just wish she were in a slightly bigger room, with enough space for the two screens she uses to be accommodated properly: the tv and the computer screen which allows our 'virtual, daily chats'.

Reply from Jane Abdoh, Home Manager at Lady of the Vale Nursing Home

Thank you for your kind words.
It is a pleasure to be able to look after your relative in what has been extremely difficult times for everyone.
Her 100th birthday celebration was just what was needed and it was an occasion enjoyed by everyone particularly your mother-in-law.


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Review from C L (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Courteous, kind, considerate, attentive - these are just a few of the words which describe the care Mum has received since coming to Lady of the Vale in April 2021. The staff do everything they can to support both Mum and the family in these very difficult times. Our gratitude and thanks to them all.

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Review from Richard R (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Lady of the Vale has provided first-rate care and attention to my mother. All staff are most kind and attentive. I can't praise the home and its staff highly enough.

Reply from Jane Abdoh, Home Manager at Lady of the Vale Nursing Home

Thank you for your kind comments they are greatly appreciated.


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Review from Catherine S (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mother has received for the past 2 1/2 years at Lady of the Vale has been excellent. From the management staff, nursing staff, domestic staff, kitchen staff and maintenance staff the care has been second to none. We as a family feel we have made the right choice for our mother
to be cared for at this lovely home.

Reply from Jane Abdoh, Home Manager at Lady of the Vale Nursing Home

Thank you for your kind comments they are greatly appreciated.


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Review from J M (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management is excellent. Any problems always sorted straight away.

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Review from Tim O (Cousin of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The love and respect shown by all staff is very much appreciated.

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Review from N B (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is in a good place for his needs.

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Review from Rosalind H (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two of her life here and the staff were wonderful. She was always clean and the bedding too was spotless. (Any "Accidents" were dealt with swiftly and with minimum fuss) The staff were endlessly patient when persuading her to eat and went to great lengths to try and help her
pain-free, The overall atmosphere was one of warmth and compassion not only to her but also to the family.

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Review from N M (Son of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and support staff were kind and helpful. Facilities are very good. Quiet and scenic location. Excellent pastoral support to residents and relatives.

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Review from B M (Daughter of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality of care, comfort, a clean and homely environment, and friendly and professional staff were my primary considerations when looking for a nursing home for my mother who had suffered a significant stroke. I am extremely satisfied and comforted by the fact that Lady of the Vale Nursing Home has
exceeded both my and my mother's expectations in every regard. My mother often comments on how lucky she feels to be a resident in this nursing home.

Reply from Hazel Croston, Home Manager at Lady of the Vale Nursing Home

Thank you for your lovely comments which are appreciated by all the staff.


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Review from Ged M (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home wth very caring staff. I work in the south of the UK as a chartered building surveyor and undertake refurbishment works for many homes. Whilst I deal with good homes, Our Lady of the Vale is by far the best one.

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Review from William M (Husband of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a warm welcome from entering the home with well trained and caring staff from the management to the whole structure of caring. Ask and you will receive immediate attention. Visitors are all welcome. I had an R.T.A. some two months ago and I've never had problems with transport. People have
gone out of their way to take me safely home.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Lady of the Vale Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Lady of the Vale Nursing Home is calculated as follows: ( (191 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 210 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lady of the Vale Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Jane

Jane Abdoh

Job Title: Home Manager

I have managed many homes but Lady of the Vale is special. It has a very calming atmosphere. It’s an old building with lots of character and lovely grounds; with a lot of staff who have worked here a long time and so are full of stories from the past. We work together as a team to provide the best care possible, we support one another in sad times but also have lots of laughs. We are a family.