Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Woodend Care Home has a Review Score of 9.6 (9.612) out of 10, based on 38 reviews in the last 2 years. Over all time Woodend Care Home has 74 reviews.
Review from M F (Son of Resident) published on 31 March 2025
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Overall Experience
5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kindness" and "Patience" being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
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Review from C K (Friend of Resident) published on 24 March 2025
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4.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Welcoming" and "Clean" being used to describe our Care Home.
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Review from J W (Daughter of Resident) published on 17 March 2025
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4.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you have felt so supported through these times. Hopefully you will go away from this feeling like your loved ones received the best possible care.
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Review from J J (Resident) published on 13 March 2025
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5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with you in our care at Woodend Care Home. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Douglas W (Husband of Resident) published on 13 March 2025
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4.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease with your wife in our care. We will certainly pass your comments on to the manager.
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Review from Henry N (Husband of Resident) published on 13 March 2025
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4.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your lovely review. We are pleased to hear that you have had such a positive experience with your Wife in our care. We are glad to hear that you are impressed with the facilities at the home and the support provided by our staff. We hope to continue providing your loved one with the best possible care.
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Review from Jean P (Friend of Resident) published on 11 March 2025
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5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
Thank you for your feedback. It is lovely to hear that she enjoyed her birthday and Woodend Care Home helped with making her day special. We hope to continue providing your loved one with the best possible care.
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Review from Olly N (Son of Resident) published on 11 March 2025
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We hope Woodend care home did everything possible to make the transition as easy as possible for Mum and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible and we look forward to seeing you again soon.
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Review from Stuart S (Son of Resident) published on 7 March 2025
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are so pleased to hear that you have seen such positive improvements at Woodend Care Home and that you are impressed with how supportive our staff are. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from Paul M (Husband of Resident) published on 6 March 2025
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Overall Experience
4.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from M T (Wife of Resident) published on 6 December 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease knowing the home is well-run with excellent conditions. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from L W (Respite Resident) published on 4 December 2024
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5.0 out of 5
Reply from Rosie Smith, Customer Advisor at Woodend Care Home
Hello, thank you for leaving a review for the staff at Woodend Care Home. We are thrilled to hear that you enjoyed your stay at the home and found the staff to be "friendly", "kind" and "helpful". Best wishes!
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Review from Rose H (Daughter of Resident) published on 3 December 2024
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Overall Experience
5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home
Thank you for your kind words. It is always nice to hear words like "Encourage" and "Support" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from Angie F (Daughter of Resident) published on 29 November 2024
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5.0 out of 5
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. It is always nice to hear words like "amazing" and "supportive" being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.
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Review from Kim J (Daughter of Resident) published on 28 November 2024
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5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. Thank you for choosing Woodend Care home
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Review from M S (Son of Resident) published on 2 October 2024
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Overall Experience
4.0 out of 5
Reply from Rosie Smith, Customer Advisor at Woodend Care Home
Hello and thank you for taking the time to leave the staff at Woodend Care Home a review. We are happy to hear that your Mum is settling in well and that the staff are both "pleasant" and "communicative". We hope that your Mum continues to settle into the home and enjoys her care home experience.
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Review from P S (Son of Resident) published on 2 October 2024
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4.0 out of 5
Reply from Rosie Smith, Customer Advisor at Woodend Care Home
Hello and thank you for leaving a positive review for the staff at Woodened Care Home. It is lovely to hear that your mother has been so well looked after within the care home and that the staff's work is to your standards! Best wishes!
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Review from C W (Stepdaughter of Resident) published on 27 September 2024
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Overall Experience
5.0 out of 5
Reply from Rosie Smith, Customer Advisor at Woodend Care Home
Hello and thank you for taking the time to write the staff at Woodend Care Home such a lovely review. It is wonderful to hear our home described as "amazing" and we are so happy that your Stepdad is well looked after and that his needs are being met. We are so pleased that the staff have met and exceeded your expectations. We hope that your Stepdad continues to enjoy his stay at Woodend!
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Review from Siobhan W (Relative of Resident) published on 22 August 2024
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5.0 out of 5
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home
Thank you for your kind words. We are so pleased to hear that you felt welcomed from the moment you came to visit us at Woodend Care Home. We are glad to hear that you are impressed with the high standards of care provided and that your uncle has settled in well and he is happy. It is so lovely to hear that your uncle is enjoying our delicious meals and is having fun taking part in our activities. If there is anything we can do to make your family and your uncle more at ease, please do let us know.
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Review from M P (Son of Resident) published on 15 August 2024
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Overall Experience
4.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home
Thank you for your feedback. We are very happy to hear you can feel at ease with your dad in our care. Thank you for choosing Woodend for your stay.
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The Review Score of 9.6 (9.612) out of 10 for Woodend Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.612 for Woodend Care Home is calculated as follows: ( (301 Excellents x 5) + (127 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 451 Ratings = 4.612
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodend Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2023
Caring
Effective
Responsive
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Mar 2025
A purpose built home with rooms created with residents in mind. An impressive building on the outside continue with a homely feel on the inside. All of our rooms have ensuites giving independence and privacy.
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Job Title: Home Manager
Joined: 2023
I’m Jane and I joined Woodend as Home Manager in June 2023.
I became a nurse because I wanted to look after people. I qualified in 1978 and have worked in the NHS and the private sector. I also worked overseas in Abu Dhabi for 10 years.
Throughout my career I have always been passionate about care of the elderly, which is the reason I joined the care sector 25 years ago. Care of the elderly is complex - some have many physical needs or may be living with dementia. The work is so rewarding though, and residents have such wonderful tales to tell. Part of my role is also to support their loved ones, who also become part of our family.
Outside of work, I have three children and four grandchildren. Family is very important to me, and they all know how much I love my job. I have lots of interests, including gardening, reading, travel and going to theatre.
Job Title: Activity Coordinator
Joined: 2022
I have spent many years in Health and Social Care, specialising in older people with dementia. I also taught adults and children with learning difficulties/disabilities/ complex health problems and mental health issues.
I love being able to make a difference to the lives of individuals and do my best to give them the best quality of life possible.
I live relatively near Woodend but have lived very close to it in the past and am very active in community work in the area. I enjoy walking , rambling and cycling, singing, cooking, embroidery - just not enough time for everything! I am also president of a local Rotary Club and undertake voluntary work with The Homeless and Older People. I also enjoy visiting places and going to the theatre.
Job Title: Financial Administrator
Joined: 2022
I was a catering manager in a 120-bedded home in Warrington but went back to college and received all my NVQ administration 1,2,3, and Management level 4.
I then worked at a care home as an administrator. After 12 months I was promoted to non-clinical Deputy Manager, which I did for two years. After some consideration in where my role was going, I decided to go back to a financial administrator role and applied to work at Woodend.
I am a very caring person and I love to be able to help others and see their reaction when I can do this.
Outside of work I am married with one son who is 24 and at university. I still love to cook and bake, which I do often and treat the staff here at Woodend. I like to swim and walk where and when I can. I always love to push myself and learn new things.
Job Title: Hotel Services Manager
Joined: 2011
I was self-employed for several years before moving to Spain in 2006. I returned to the UK in 2011 and joined Woodend.
I love the connection I have with the residents; they make me laugh, they make me cry, but I honestly could not think of a better work environment. I am a friendly person with a good sense of humour, and I feel the residents know this and they make coming to work a pleasure for me.
I live locally and I’m married with two children and six grandchildren. We have a caravan in Anglesey which we go to whenever we can, and we love going for lovely coastal walks. I also enjoy holidays abroad, especially Greece.
