Woodend Care Home

Bradgate Road, Altrincham WA14 4QU
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9.6 74 Reviews
  • Woodend Care Home, Altrincham
Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice.

On sunny days, residents can benefit from visiting the large landscaped garden, or relax on the patio area to enjoy the warm weather. Each private bedroom boasts under-floor heating, profiling beds and a 24-hour call system which help residents to live as independently as possible in a safe environment. New large 'Super Suite' rooms boast lovely aspect views out over the gardens to the front of the home and include a wet room and space to accommodate items of your choice.

The home works hard to cater for any special dietary requirements and seeks regular feedback on mealtime options to ensure everyone enjoys the food offered.

Regular reminiscence groups are organised for residents to help them live well with dementia and engage residents with activities. Gentle exercise is encouraged in the form of armchair aerobics to stimulate residents and keep people active.

For more information about life in the home, please contact the team.

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Care Provided by Woodend Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Abdoh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Woodend Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Woodend Care Home Reviews (74)

Total of 74, showing 21-40
9.6

Woodend Care Home has a Review Score of 9.6 (9.612) out of 10, based on 38 reviews in the last 2 years. Over all time Woodend Care Home has 74 reviews.

Overall Experience

  • 47
  • 24
  • 3
  • 0
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Date Published

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Review from Jane W (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you walk through the door you are welcomed by very friendly, helpful staff. My mum is treated with dignity and respect by all carers and staff. She has become more stimulated since her arrival due to activities and being with other people. Her room is very comfortable and always clean.
All the staff are always smiling and make the residents feel respected. There is always an alternative to food if there is something else you prefer.

Reply from Rosie Smith, Customer Advisor at Woodend Care Home

Hello and thank you for taking the time to leave the staff at Woodend Care Home such a lovely review. It is always great to hear words like "friendly" and "helpful" to describe our staff. We are so pleased Mum has settled in well at the home and that she is feeling stimulated and comfortable there. We are thrilled Mum and the family are having such a positive experience.


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Review from Andrew M (Respite Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a total knee replacement on the 21st of May and wanted somewhere safe for post-op respite. I am in between homes and up to going for the op I was staying with friends. A friend suggested Woodend as a suitable place for respite and recovery. I will probably stay for 3 weeks until my flat is ready
to move into. It is ideal. Very friendly, super helpful people and I feel very happy here. The nursing staff have been wonderful, as has everyone else.

Reply from Rosie Smith at Woodend Care Home

Hello, thank you so much for your kind review. It is always lovely to hear words like "friendly", "helpful" and "wonderful" to describe our staff. We are so pleased you have decided to extend your stay with us after such a positive experience. We hope that you continue to enjoy your time with us.


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Review from J B (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far everyone has been great. Any problems have been dealt with quickly and we have no complaints. Lovely staff. Hoping to move to a larger room when one becomes available.

Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from R O (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff ar Woodend are kind, caring and thoughtful. I get such comfort knowing that my dad us well looked after. As a regular visitor, I regularly see the team with the residents and witness their hard work. They always go above and beyond. Everyone is wonderful here, the staff on the second floor
are always so kind to everyone. But honestly, the whole team on the second floor (and probably throughout) regularly blow me away.

Reply from Eden Tomlinson, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to see you again.


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Review from U S (Respite Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Woodend Care Home for a convalescent stay following a hip replacement operation. I could not have wished for a more caring and professional environment.
My room was large, with lovely views, an ensuite, an accessible bathroom and a separate sitting area. The electric, adjustable bed made it
easy for me to get in and out of bed. The residents' lounge and dining room were clean, comfortable and freshly decorated. The accessible residents' garden, even in January, had flowers and plants of interest. The food was carefully designed around the residents' wishes. As a purpose-built care home, the layout is well-suited for residents' needs.
However, the staff team is what makes Woodend so special. The staff treated residents with dignity, patience and kindness. They went out of their way to make me feel at home. Nothing was too much trouble for them. I would happily return to Woodend for convalescent care. I would also be confident in placing elderly relatives in Woodend.

Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt so at ease whilst in our care home, and how our staff have gone above and beyond to help you during your stay. Thank you for choosing Woodend for your stay.


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Review from J W (Husband of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the care my wife is receiving. Safety, food, care and management are excellent. Highly recommend the home.

Reply from Eden Tomlinson, Customer Service Adviser at Woodend Care Home

Thank you for your review. We are very happy to hear you can feel at ease with your Wife in our care. We hope to continue providing your loved one with the best possible care.


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Review from S T (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are an amazing team and the care Mum gets is so good. Thank you to all the staff from management, carers, nurses, housekeeping and entertainment, each goes far and beyond.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from David A (Son of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as Mum arrived from hospital she was treated with kindness, understanding, and dignity. Everyone I met has been very professional and understanding.
Excellent.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. It is always nice to hear words like “kindness” and “dignity" being used to describe our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Susan B (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accommodating and professional from the moment we contacted Bupa. The manager came to my dad's house to complete an assessment and then Dad went into respite. He has completed a number of weeks respite and then he has become a full-time resident. He is cared for in a clean environment and the food
is outstanding. Carers listen to us as do all the admin staff and manager. He is cared for. He is safe.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. It is always nice to hear words like “Accommodating” and “Professional” being used to describe our care. We are so pleased to hear that your dad is safe and is being cared for in a clean environment. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Rebecca G (Granddaughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at Woodend have been nothing short of incredible. Nothing is ever too much and they have gone above and beyond to support both me and my grandmother in what is the most difficult times.
A special mention to one member of staff in particular, without her kindness, patience, and support
I'd have been lost.
Thank you from the bottom of my heart, from moving Nan in until now you've been amazing!

Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home

Thank you for your kind review. It is really nice to hear words such as "incredible" and "amazing" being used to describe the care our staff provide for residents. We hope to continue providing your grandmother with the best possible care.


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Review from J W (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Woodend Care Home, The care my mum receives is exceptional. The staff are friendly and professional and nothing is too much trouble. My mum is very happy and enjoys the company and activities offered daily.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. It is always nice to hear words like “exceptional, friendly and professional” being used to describe our care. We are very happy to hear that Mum feels at ease in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Alan J (Son of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is a new person since moving in. She is happy and the extended family can enjoy a normal life again, secure in the knowledge that she is in totally safe hands.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. We hope Woodend Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that your Mum is happy and content. We hope to continue providing your loved one with the best possible care.


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Review from Derek N (Respite Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my stay were excellent!

Reply from Rebecca Kellegher, Customer Service Adviser at Woodend Care Home

Thank you for your feedback. We are pleased to hear all aspects of your stay were excellent. Thank you for choosing Woodend Care Home.


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Review from J L (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother became a resident at Woodend Care Home, the staff have worked very hard to cater for her individual needs. The recent refurbishment has been a real success, creating a pleasant internal environment which complements the equally pleasant grounds and gardens outside. Thank you for looking
after her.

Reply from Rebecca Kellegher, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We are so pleased to hear our staff have worked very hard to cater for your mother's individual care needs. We hope to continue providing your loved one with the best possible care.


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Review from Marcia S (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, communication was poor. There are still issues, such as not being able to video call with Mum. Since a complaint was made communication is very good. Mum is well cared for and I am truly pleased with her placement, just a few tweaks then it will be excellent.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care after the communication had improved. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from P O (Son of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father is receiving wonderful, kind and caring care at Woodend Care Home. The staff make the world of difference and the facilities are good.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the brilliant care and facilities that we provide. It is always nice to hear words such as "Wonderful" and "Caring" being used to describe the care that we provide. Thank you for choosing Woodend for your stay.


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Review from Annette L (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum, who has dementia, has been in Woodend Care Home for over four years and has now been joined by my dad, who is having respite care after a spell in hospital. They are looked after very well by friendly staff, spending a lot of the day together, even though they reside on different floors.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We hope Woodend care home did everything possible to make the transition as easy as possible for both of your parents. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stays as comfortable as possible.


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Review from S J (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently staying here and she is very happy. All the staff are very understanding of all her needs. My mother is 88 years old and it is lovely to see her smiling in the latter stages of her life.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Woodend family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from P H (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions were very good, very friendly and helpful. My brother has settled in well. Not wanting to pack his back as he was in the hospital. Nothing too much trouble. Setting lovely, nice and peaceful.

Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

We appreciate you taking the time to leave us your comments. We are glad to hear we made such a positive first impression and that your Brother has settled in well. Thank you for choosing Woodend for his stay.


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Review from L R (Niece of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into Woodend Care Home in late December 2022. Beautiful room, exceptionally clean and well decorated. The care he has received from the staff has been outstanding, nurses and care assistants, nothing is too much trouble. All staff are friendly and helpful. The home is cleaned constantly
throughout the day and to a very high standard. My uncle really enjoys the food, all prepared fresh daily and to an amazing standard and variety. Since moving into Woodend Care Home he has gained his confidence and he is very happy and settled. Thank you all.

Reply from Grace Langfield, Customer Service Adviser at Woodend Care Home

Thank you for your generous review. It's always so pleasing to hear words such as "outstanding" and "helpful" to describe the care given by our staff. We hope you can feel at ease knowing your Uncle is so happy and comfortable with us and thank you for choosing Woodend for his stay.


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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Woodend Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Woodend Care Home is calculated as follows: ( (301 Excellents x 5) + (127 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 451 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodend Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

A purpose built home with rooms created with residents in mind. An impressive building on the outside continue with a homely feel on the inside. All of our rooms have ensuites giving independence and privacy.


Awards / Recognitions (7)

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Meet the Team (5)

Jane

Jane Abdoh

Job Title: Home Manager

Joined: 2023

I’m Jane and I joined Woodend as Home Manager in June 2023.


I became a nurse because I wanted to look after people. I qualified in 1978 and have worked in the NHS and the private sector. I also worked overseas in Abu Dhabi for 10 years.


Throughout my career I have always been passionate about care of the elderly, which is the reason I joined the care sector 25 years ago. Care of the elderly is complex - some have many physical needs or may be living with dementia. The work is so rewarding though, and residents have such wonderful tales to tell. Part of my role is also to support their loved ones, who also become part of our family.


Outside of work, I have three children and four grandchildren. Family is very important to me, and they all know how much I love my job. I have lots of interests, including gardening, reading, travel and going to theatre.


Jill

Jill Dobson

Job Title: Activity Coordinator

Joined: 2022

I have spent many years in Health and Social Care, specialising in older people with dementia. I also taught adults and children with learning difficulties/disabilities/ complex health problems and mental health issues.


I love being able to make a difference to the lives of individuals and do my best to give them the best quality of life possible.


I live relatively near Woodend but have lived very close to it in the past and am very active in community work in the area. I enjoy walking , rambling and cycling, singing, cooking, embroidery - just not enough time for everything! I am also president of a local Rotary Club and undertake voluntary work with The Homeless and Older People. I also enjoy visiting places and going to the theatre.


Mary

Mary Durkin

Job Title: Financial Administrator

Joined: 2022

I was a catering manager in a 120-bedded home in Warrington but went back to college and received all my NVQ administration 1,2,3, and Management level 4.


I then worked at a care home as an administrator. After 12 months I was promoted to non-clinical Deputy Manager, which I did for two years. After some consideration in where my role was going, I decided to go back to a financial administrator role and applied to work at Woodend.


I am a very caring person and I love to be able to help others and see their reaction when I can do this.


Outside of work I am married with one son who is 24 and at university. I still love to cook and bake, which I do often and treat the staff here at Woodend. I like to swim and walk where and when I can. I always love to push myself and learn new things.


Susan

Susan Berry

Job Title: Hotel Services Manager

Joined: 2011

I was self-employed for several years before moving to Spain in 2006. I returned to the UK in 2011 and joined Woodend.


I love the connection I have with the residents; they make me laugh, they make me cry, but I honestly could not think of a better work environment. I am a friendly person with a good sense of humour, and I feel the residents know this and they make coming to work a pleasure for me.


I live locally and I’m married with two children and six grandchildren. We have a caravan in Anglesey which we go to whenever we can, and we love going for lovely coastal walks. I also enjoy holidays abroad, especially Greece.


Ashley

Ashley Ratcliffe

Job Title: Chef Manager

Joined: 2007

I began my career at Woodend in 2007 as a Hotel Service Assistant, where I developed a strong foundation in hospitality. In 2012, I transitioned to the kitchen as a Kitchen Assistant and steadily progressed to the role of Cook. During this time, I pursued my NVQ qualifications to become a fully qualified chef. After completing my Level 3 NVQ in Senior Chef training in 2018, I was promoted to Chef Manager, a position I have held ever since, overseeing kitchen operations with dedication and expertise.


Outside of work, I maintain an active lifestyle by regularly attending the gym and running. I also enjoy hiking and have completed the UK’s Three Peaks—Ben Nevis, Scafell Pike, and Snowdonia—alongside colleagues from Woodend, fostering teamwork and camaraderie beyond the workplace.