Woodend Care Home

Bradgate Road, Altrincham WA14 4QU
Submit a Review
9.6 74 Reviews
  • Woodend Care Home, Altrincham
Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice.

On sunny days, residents can benefit from visiting the large landscaped garden, or relax on the patio area to enjoy the warm weather. Each private bedroom boasts under-floor heating, profiling beds and a 24-hour call system which help residents to live as independently as possible in a safe environment. New large 'Super Suite' rooms boast lovely aspect views out over the gardens to the front of the home and include a wet room and space to accommodate items of your choice.

The home works hard to cater for any special dietary requirements and seeks regular feedback on mealtime options to ensure everyone enjoys the food offered.

Regular reminiscence groups are organised for residents to help them live well with dementia and engage residents with activities. Gentle exercise is encouraged in the form of armchair aerobics to stimulate residents and keep people active.

For more information about life in the home, please contact the team.

Show Woodend Care Home on the Map

Care Provided by Woodend Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Abdoh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Woodend Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Woodend Care Home Reviews (74)

Total of 74, showing 41-60
9.6

Woodend Care Home has a Review Score of 9.6 (9.612) out of 10, based on 38 reviews in the last 2 years. Over all time Woodend Care Home has 74 reviews.

Overall Experience

  • 47
  • 24
  • 3
  • 0
  • 0

Date Published

74
15
23
38
36

Review from Sue W (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely dad moved into Woodend in May 2019 following 3 months in hospital where he was extremely poorly. We thought his stay at Woodend would be short as he was so frail. After a short time, Dad was up and about cracking jokes and making friends. Family visited daily until Covid hit then, like many,
his 'family' were the care team at Woodend. They were all brilliant, putting our minds at rest. Dad continued to remain well until a few months ago, he slowly started to decline. The team at Woodend have treated him with so much love, dignity and respect, they followed Dad's wishes not to go into hospital and to be cared for at Woodend. Mum visited Dad and she too was added to the Woodend 'family' which gave her so much strength. During his final days family visited continually and we were supported so well. We stayed over for three nights and again the staff were amazing. Sadly, Dad passed away this week. We cannot fault the care and attention Dad received both in life and beyond. Thank you.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your kind words. We are saddened to hear about your loss but we are glad to hear that you felt like a part of our Woodend family, especially during the difficult times you have been through. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care. Please let us know if there is anything we can do.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne R (Granddaughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I was able to see my nan properly in person since the pandemic with my little boy. The staff were so welcoming to have me visit again, which was lovely. The care has always been exceptional and you can tell the staff really do care. The floor had been decorated and updated which
has made a huge improvement. My nan looked as cared for and wonderful as she always has been.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your nan in our care. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you and your little boy again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine R (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only just moved into the care home and so far I have seen an improvement in her health.

Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We hope Woodend Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda K (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was Dad's first time in respite care (two weeks), it was a new experience for all of us.
We needn't have worried - from the minute we stepped through the door, we were all made to feel welcome. The house manager and all the team are friendly, professional, compassionate and kind. My dad absolutely
loved his stay! He said it felt like a holiday with friends! This, to me, sums up Woodend!
Such a lovely experience, thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. It is really nice to hear your Dad settled so well, and he loved his stay with Woodend. We hope to see you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N G (Son of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care with some brill staff looking after my mum.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Woodend Care Home

Thank you for your feedback. It is always so nice to hear from family members feeling like their loved one is well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Son of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facility for our beloved husband and father. First-class care given at all times. Dad is in capable and competent care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Woodend Care Home

Thank you for your lovely review. It is so nice to hear you describe the care provided at Woodend as first class.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Wife of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A new resident who was transferred from a previous care home. The whole family are very pleased with the high-quality care, which enabled the resident to settle down quickly. Nothing was too much trouble. As the resident's wife, I can also settle down at home knowing the resident is being well looked
after.

Reply from Amanda Barnes, Customer Service Adviser at Woodend Care Home

We appreciate you taking the time to leave us your comments. It is so lovely to hear that you feel as though your husband is receiving high-quality care and has settled in well. It is nice to hear that you feel as though you can settle knowing he is cared for well. Thank you for choosing us to care for your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne H (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Woodend Care Home is excellent, staff go above and beyond to make Mum feel spiritually lifted.
The activities are first-class and inclusive to all.
The recent Platinum Jubilee celebrations were incredible.
Mum had her hair washed and blow waved that morning, nails were painted and she
was dressed in clothes that had the Jubilee colours on, she looked so happy when we arrived.
Everywhere was decorated beautifully and party hats for all.
A great selection of food, drinks and music. The day was very well organised.
The gardens are absolutely beautiful which is where we celebrated first before going inside for a sing-along, love filled the lounge with everyone involved enjoying themselves.
Cakes, teas and coffee were served to all.
The activity leaders and staff are incredible and all went above and beyond to make this day a very special one.
Thank you for such a memorable day.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Woodend Care Home

Thank you for your feedback. We are so happy you enjoyed the celebrations, it really was a lovely day for everyone. We appreciate you taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter-in-law of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has dementia and my mother-in-law is very frail. The kindness shown to both is fantastic. The care home is undergoing a major refurbishment which is almost complete - every room, ensuite, lounges and hallway look fantastic. All furniture is new too - so smart and appealing. The small
gardens are lovely too. All the staff are very attentive, caring and welcoming. Admin is also very efficient. All in all, I cannot fault it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Woodend Care Home

Thank you for taking the time to leave us a review. We are glad you like the new look at Woodend.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beth C (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was no longer safe to live in her own home even with a lot of support. Finding the right 24-hour care setting for her involved a good deal of research because the decision needed to be right the first time as routine and familiarity mattered given Mum’s advancing dementia. Thanks to the experience
and kindness of the team at Woodend the transition to living in a care home was better than I would have ever dared to hope. She settled in really well.
I would like to thank everyone who works on the Stamford Unit for the compassionate care they have given my mum, especially recently after a stay in hospital upset Mum’s equilibrium leaving her anxious and upset. Special thanks to the nurse in charge of the unit who leads a team of wonderful people who make a real difference to the quality of my mum’s life and give me peace of mind.
Woodend is well-run and found in a lovely leafy setting but it’s the people that work there that really make it a good place to be.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Woodend Care Home

Thank you for your lovely review. We are so glad to hear that the transition was easier than you had anticipated and that you have peace of mind knowing that your mum is safe and well cared for at Woodend. Thank you again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah W (Friend of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have wanted to see my friend for many months, due to the current situation this has not been possible. The staff have kept me updated on a regular basis and are a complete joy to speak to. Nothing is too much trouble when relaying messages and updates. My friend speaks so highly of the staff and how
well they have coped under very trying circumstances. The food is spot on and when I have visited previously have always been included at mealtimes, and at the very least always offered a drink and snack. They really do include everyone and make, not only the resident but visitors alike feel part of the family. I cannot recommend the staff and home highly enough.

Reply from Amanda Barnes, Customer Service Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Woodend family. It is lovely to hear that your friend is so happy in our care. We hope to continue providing your friend with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex P (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d like to thank everyone at the Tatton unit for looking after my Mum so well. When she came to Woodend straight from hospital, we were naturally anxious, especially as due to lockdown restrictions, we hadn’t even had a chance to see the place, however, my mum is happy. She can be challenging, but,
only ever has nice things to say about the unit and her caters - believe me, if she was not happy, we’d hear about it.

Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

Thank you so much for your lovely words. We are so pleased to hear Mum is happy in our care and that we can help in easing the anxieties finding a care home, during lockdown, can naturally cause.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren C (Granddaughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Thank you to the Tatton floor. You made this hard experience in 2020/21 a lot easier whilst you cared for our loved one. Right till the end, the staff were so supportive and kept us updated, especially one particular member of staff. I can’t thank you all enough for your support.

Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

Thank you so much for your kind words. We are so glad we could ease what must of been a very difficult time for yourself and will certainly pass on your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah P (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in this home for over two years and is well looked after. Before and during the pandemic, their work has been fabulous, with caring staff and more recently new, very responsive management who have encouraged and directed staff.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Woodend Care Home

We really appreciate you taking the time to leave us such kind comments. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alfred D (Husband of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Woodend for three years now and I feel that she has been kept safe and has been looked after in a caring and friendly manner. During the very trying times of the last 12 months, I have been kept well informed about the developments of the situations at the home, regarding
the health of staff and residents and also the efforts made to ensure visits could be made, when possible. Now that staff and residents have had the first vaccination, I am hopeful that things will improve for everyone, although it may be 12 or so weeks and the second vaccination before we can start thinking about getting somewhere close to the old normal. I would like to thank the manager and all of his staff for all their efforts to keep my loved one safe.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Woodend Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stan M (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not seen Dad in person for almost a year now, with the Covid pandemic but have FaceTimed him and spoken to the staff to check on him on a regular basis. He seems very well and I am very grateful to all the staff for the terrific care he receives and has received during this difficult time. Looking
forward to visiting again in the near future but in the meantime - well done to all at Woodend.

Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

We are very happy we have assisted you in maintaining vital contact with Dad during this pandemic as we know how essential this is to our residents and their loved ones. Thank you for your lovely comments. We are also looking forward to resuming visits in the future once allowed and cannot wait until we can reopen our doors to our residents' loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth G (Niece of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've found all the staff to be very caring thoughtful and respective. Despite being extremely busy to the point of taking ages to answer the phone, everyone makes you feel welcome, and no request is too much. Which is essential during these difficult times.

Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

We thank you for your kind words and will be sure to pass your comments on to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy S (Power of Attorney of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All at Woodend have been very supportive, informative and helpful throughout the difficult times during the pandemic. Communications are frequent and well-received and we do wish all residents and staff well. Looking forward to visiting when the rules permit. Keep up the great work folks and stay safe.

Reply from Melanie Cope, Customer Service Adviser at Woodend Care Home

Thank you so much for your kind words - we are so glad you feel you are kept informed throughout these difficult times. We are also looking forward to visits resuming once permitted and cannot wait to see our residents' loved ones again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Sister of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My sister has had extremely very good care but room furniture is very poor, I have remarked several times, curtains, chair fabrics require new ones. Clothes go missing even after putting names on, her general dressing still not sorted although this is difficult. Her showering and bathing more should
be done.

Reply from Greta Narbutaityte, Customer Adviser at Woodend Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy as a family of the care of my mother. The staff are excellent at communicating any changes in my mother's condition/treatment etc.
The care has been excellent for her stay. We have witnessed well thought out activities. The staff levels seem to be consistent and the familiar faces
make a huge difference to the continuity of care which to me is very important.

Reply from Greta Narbutaityte, Customer Adviser at Woodend Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Woodend Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Woodend Care Home is calculated as follows: ( (301 Excellents x 5) + (127 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 451 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodend Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

A purpose built home with rooms created with residents in mind. An impressive building on the outside continue with a homely feel on the inside. All of our rooms have ensuites giving independence and privacy.


Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Jane

Jane Abdoh

Job Title: Home Manager

Joined: 2023

I’m Jane and I joined Woodend as Home Manager in June 2023.


I became a nurse because I wanted to look after people. I qualified in 1978 and have worked in the NHS and the private sector. I also worked overseas in Abu Dhabi for 10 years.


Throughout my career I have always been passionate about care of the elderly, which is the reason I joined the care sector 25 years ago. Care of the elderly is complex - some have many physical needs or may be living with dementia. The work is so rewarding though, and residents have such wonderful tales to tell. Part of my role is also to support their loved ones, who also become part of our family.


Outside of work, I have three children and four grandchildren. Family is very important to me, and they all know how much I love my job. I have lots of interests, including gardening, reading, travel and going to theatre.


Jill

Jill Dobson

Job Title: Activity Coordinator

Joined: 2022

I have spent many years in Health and Social Care, specialising in older people with dementia. I also taught adults and children with learning difficulties/disabilities/ complex health problems and mental health issues.


I love being able to make a difference to the lives of individuals and do my best to give them the best quality of life possible.


I live relatively near Woodend but have lived very close to it in the past and am very active in community work in the area. I enjoy walking , rambling and cycling, singing, cooking, embroidery - just not enough time for everything! I am also president of a local Rotary Club and undertake voluntary work with The Homeless and Older People. I also enjoy visiting places and going to the theatre.


Mary

Mary Durkin

Job Title: Financial Administrator

Joined: 2022

I was a catering manager in a 120-bedded home in Warrington but went back to college and received all my NVQ administration 1,2,3, and Management level 4.


I then worked at a care home as an administrator. After 12 months I was promoted to non-clinical Deputy Manager, which I did for two years. After some consideration in where my role was going, I decided to go back to a financial administrator role and applied to work at Woodend.


I am a very caring person and I love to be able to help others and see their reaction when I can do this.


Outside of work I am married with one son who is 24 and at university. I still love to cook and bake, which I do often and treat the staff here at Woodend. I like to swim and walk where and when I can. I always love to push myself and learn new things.


Susan

Susan Berry

Job Title: Hotel Services Manager

Joined: 2011

I was self-employed for several years before moving to Spain in 2006. I returned to the UK in 2011 and joined Woodend.


I love the connection I have with the residents; they make me laugh, they make me cry, but I honestly could not think of a better work environment. I am a friendly person with a good sense of humour, and I feel the residents know this and they make coming to work a pleasure for me.


I live locally and I’m married with two children and six grandchildren. We have a caravan in Anglesey which we go to whenever we can, and we love going for lovely coastal walks. I also enjoy holidays abroad, especially Greece.


Ashley

Ashley Ratcliffe

Job Title: Chef Manager

Joined: 2007

I began my career at Woodend in 2007 as a Hotel Service Assistant, where I developed a strong foundation in hospitality. In 2012, I transitioned to the kitchen as a Kitchen Assistant and steadily progressed to the role of Cook. During this time, I pursued my NVQ qualifications to become a fully qualified chef. After completing my Level 3 NVQ in Senior Chef training in 2018, I was promoted to Chef Manager, a position I have held ever since, overseeing kitchen operations with dedication and expertise.


Outside of work, I maintain an active lifestyle by regularly attending the gym and running. I also enjoy hiking and have completed the UK’s Three Peaks—Ben Nevis, Scafell Pike, and Snowdonia—alongside colleagues from Woodend, fostering teamwork and camaraderie beyond the workplace.