Woodend Care Home

Bradgate Road, Altrincham WA14 4QU
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9.6 74 Reviews
  • Woodend Care Home, Altrincham
Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice.

On sunny days, residents can benefit from visiting the large landscaped garden, or relax on the patio area to enjoy the warm weather. Each private bedroom boasts under-floor heating, profiling beds and a 24-hour call system which help residents to live as independently as possible in a safe environment. New large 'Super Suite' rooms boast lovely aspect views out over the gardens to the front of the home and include a wet room and space to accommodate items of your choice.

The home works hard to cater for any special dietary requirements and seeks regular feedback on mealtime options to ensure everyone enjoys the food offered.

Regular reminiscence groups are organised for residents to help them live well with dementia and engage residents with activities. Gentle exercise is encouraged in the form of armchair aerobics to stimulate residents and keep people active.

For more information about life in the home, please contact the team.

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Care Provided by Woodend Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Abdoh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Woodend Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Woodend Care Home Reviews (74)

Total of 74, showing 61-74
9.6

Woodend Care Home has a Review Score of 9.6 (9.612) out of 10, based on 38 reviews in the last 2 years. Over all time Woodend Care Home has 74 reviews.

Overall Experience

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  • 24
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Date Published

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36

Review from Leo B (Husband of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and I am grateful to all the staff as a team. At the moment I cannot visit because of the virus and I can only see my wife on the smartphone but she clearly is very well looked after and I know she is relaxed. As she has dementia she cannot relative very well to me, but
does relate well to the team.

Reply from Greta Narbutaityte, Customer Adviser at Woodend Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from D B (Friend of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Woodend is in need of investment it is beginning to look tired. The staff is all friendly and very caring but more staff are required. Finally, the new management team appears to be getting in control of overall services. Prior to this, there had been a continual change in management and some nursing
staff were having to take on admin activity.

Reply from Emily Wilson, Customer Services Adviser at Woodend Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service. We hope to continue providing your loved one with the best possible care.


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Review from Guy T (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This purpose-built residential care home is splendid in every way. All the management and staff are friendly, helpful and caring. Professional chefs produce restaurant-quality meals. In addition to this, all the floors have little kitchens where the staff are only too pleased to provide snacks and,
if desired, a late breakfast for those wishing to have a little longer in bed in the mornings. The home has comfortable lounges with TV and music, not forgetting a magnificent display of tropical fish. There is also normally a full entertainment programme with games, painting, lectures and musicians. The home is immaculately clean. It boasts substantial and well-kept gardens maintained by professional staff. What more could one ask? Splendid.

Reply from Emily Wilson, Customer Services Adviser at Woodend Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything else we can do for you or your family.


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Review from M B (Wife of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful. Nothing is too much trouble.

Reply from Catherine Smith, Senior Marketing & Development Manager at Woodend Care Home

Thank you for your lovely review. I will pass on your comments to all the team. Best wishes.


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Review from Joan S (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General care excellent, food also very good.

Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review of Woodend Care Home. We are pleased to hear that you are enjoying the food there and that you are being well cared for. We will share your comments with the care homes manager, The Bupa Customer Care Team.


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Review from Elizabeth S (Respite Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the treatment I received and can't wait to come again when this becomes necessary. I came in for respite when my carer went away on holiday. I'm very pleased I joined Woodend for my 3-week stay and my carer could go away happily knowing I would be enjoying myself and I can't
wait for my next visit.

Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review. We are pleased to hear that you have received good care and enjoyed your stay at Woodend. We are glad that you would be happy to visit again. We will share your comments with the care home's manager, The Bupa Customer Care Team.


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Review from Frances B (Daughter of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well looked after and staff are very receptive to his needs. They look after him very well and he is happy at Woodend and enjoys a bit of banter with the staff. They provide excellent customer care and go out of their way to help my father. This applies to all the staff, no matter what
job they do. I admire their patience and caring attitude. The building and gardens are very well looked after, clean and provide a pleasant ambience.

Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review of our Woodend Care Home and you enjoying the grounds. We are pleased to hear that your Father is well looked after and he gets on with the staff and will share your comments with the care homes manager.


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Review from Julie M (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy here and she is looked after well and the staff are very helpful and friendly. The rooms are clean. We are very happy with the home and it is safe there too.

Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review of Woodend Care Home, we are pleased to hear that your Mum is happy and enjoying the care home. We appreciate your comments about our home and the staff, which we will share with the care home manager. The Bupa Customer Care Team.


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Review from A C (Resident) assisted by family/friend published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took me a while to settle in, once I got used to the staff and surroundings, I found it to be pleasant and friendly. Good availability of meals and refreshments. As a wheelchair user myself, I found it was accommodating for my needs.

Reply from Gabriella Mills, Customer Adviser at Woodend Care Home

Thank you for your review. We are pleased to hear that you settled in and that we were able to accommodate your needs adequately. We will share your comments with the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from C G (Daughter of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my mother in Woodend I was made most welcome, I had driven for 2 hours to visit her I was asked if I would like a cup of tea or coffee. I also asked could I order a lunch to have with my mother, I requested a sandwich it was brought to me at the same time my mother had her lunch. I found
the staff very friendly and helpful. I spend 2 hours with my mother and each time I visit, I get the same response "well done to all staff".

Reply from Jayne Duck, Customer services administator at Woodend Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from E G (Power of Attorney of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home best in the area for nursing care.

Reply from Jayne Duck, Customer Services Administrator at Woodend Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Anne O (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my father receives at Woodend Care Home is outstanding. The home has a welcoming atmosphere as soon as you walk into it. My father has been warmly welcomed into the home. He has been treated with the utmost dignity and respect and nothing is too much trouble for the staff to do
for him. The staff have gone over and beyond to make him feel calm and settled. His face lights up when they talk to him. Their kindness and compassion has calmed the aggression that was apparent in his dementia. My father enjoys the varied activities that are provided and all the residents are made to feel part of whatever activity is going on. During the activities, I see him smile and interact with the staff. Thanks to the high standard of care he is receiving from Woodend Care Home, he has become more calm and peaceful.

Reply from Simone Berkeley, Customer Service Advisor at Woodend Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear the overall services and care have made such an impact for your father and we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Jerry P (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Woodend Care Home for the past 18months. My mother was admitted to Woodend Care Home having been hospitalised. She arrived in a very low state however immediately I saw signs of improvement/recovery. My mother could not be happier now. I put this down to the kindness,
care and support provided by the care team. Thank you.

Reply from Jamie, National Development Manager at Woodend Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Lesley (Sister of Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister lived at Woodend for over six years. She was treated with dignity, humour and compassion. The staff worked hard to ensure her comfort and when nursing care became necessary she was looked after as well as she possible could have been anywhere.

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Current Review Score: 9.6 (9.612)

Overview of Review Score

The Review Score of 9.6 (9.612) out of 10 for Woodend Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.612 for Woodend Care Home is calculated as follows: ( (301 Excellents x 5) + (127 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 451 Ratings = 4.612

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodend Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

A purpose built home with rooms created with residents in mind. An impressive building on the outside continue with a homely feel on the inside. All of our rooms have ensuites giving independence and privacy.


Awards / Recognitions (7)

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Meet the Team (5)

Jane

Jane Abdoh

Job Title: Home Manager

Joined: 2023

I’m Jane and I joined Woodend as Home Manager in June 2023.


I became a nurse because I wanted to look after people. I qualified in 1978 and have worked in the NHS and the private sector. I also worked overseas in Abu Dhabi for 10 years.


Throughout my career I have always been passionate about care of the elderly, which is the reason I joined the care sector 25 years ago. Care of the elderly is complex - some have many physical needs or may be living with dementia. The work is so rewarding though, and residents have such wonderful tales to tell. Part of my role is also to support their loved ones, who also become part of our family.


Outside of work, I have three children and four grandchildren. Family is very important to me, and they all know how much I love my job. I have lots of interests, including gardening, reading, travel and going to theatre.


Jill

Jill Dobson

Job Title: Activity Coordinator

Joined: 2022

I have spent many years in Health and Social Care, specialising in older people with dementia. I also taught adults and children with learning difficulties/disabilities/ complex health problems and mental health issues.


I love being able to make a difference to the lives of individuals and do my best to give them the best quality of life possible.


I live relatively near Woodend but have lived very close to it in the past and am very active in community work in the area. I enjoy walking , rambling and cycling, singing, cooking, embroidery - just not enough time for everything! I am also president of a local Rotary Club and undertake voluntary work with The Homeless and Older People. I also enjoy visiting places and going to the theatre.


Mary

Mary Durkin

Job Title: Financial Administrator

Joined: 2022

I was a catering manager in a 120-bedded home in Warrington but went back to college and received all my NVQ administration 1,2,3, and Management level 4.


I then worked at a care home as an administrator. After 12 months I was promoted to non-clinical Deputy Manager, which I did for two years. After some consideration in where my role was going, I decided to go back to a financial administrator role and applied to work at Woodend.


I am a very caring person and I love to be able to help others and see their reaction when I can do this.


Outside of work I am married with one son who is 24 and at university. I still love to cook and bake, which I do often and treat the staff here at Woodend. I like to swim and walk where and when I can. I always love to push myself and learn new things.


Susan

Susan Berry

Job Title: Hotel Services Manager

Joined: 2011

I was self-employed for several years before moving to Spain in 2006. I returned to the UK in 2011 and joined Woodend.


I love the connection I have with the residents; they make me laugh, they make me cry, but I honestly could not think of a better work environment. I am a friendly person with a good sense of humour, and I feel the residents know this and they make coming to work a pleasure for me.


I live locally and I’m married with two children and six grandchildren. We have a caravan in Anglesey which we go to whenever we can, and we love going for lovely coastal walks. I also enjoy holidays abroad, especially Greece.


Ashley

Ashley Ratcliffe

Job Title: Chef Manager

Joined: 2007

I began my career at Woodend in 2007 as a Hotel Service Assistant, where I developed a strong foundation in hospitality. In 2012, I transitioned to the kitchen as a Kitchen Assistant and steadily progressed to the role of Cook. During this time, I pursued my NVQ qualifications to become a fully qualified chef. After completing my Level 3 NVQ in Senior Chef training in 2018, I was promoted to Chef Manager, a position I have held ever since, overseeing kitchen operations with dedication and expertise.


Outside of work, I maintain an active lifestyle by regularly attending the gym and running. I also enjoy hiking and have completed the UK’s Three Peaks—Ben Nevis, Scafell Pike, and Snowdonia—alongside colleagues from Woodend, fostering teamwork and camaraderie beyond the workplace.