Review from P F (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

My mum was a resident for 5-years and died in Wyncourt on 19th April this year. Our experience of Wyncourt was first class; my mum received brilliant care and was always treated with the utmost respect.
I would recommend Wyncourt to anybody looking for a superb nursing home in the South Manchester

area.

Reply from Ben, Deputy Manager at Wyncourt Nursing Home

Thanks for the review; your mum will always be remembered by us all at Wyncourt.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience

Following a fall, a hospital stay and a period in intermediate care, my mum was unable to return home and I needed to find 24-hour care. After much searching, I heard about Wyncourt and thankfully they were able to offer Mum a room. Sadly Mum passed away after only a few weeks but I cannot praise the

staff and management of Wyncourt enough for the care they gave Mum. I would not hesitate to recommend Wyncourt and I thank them for all they did for my mum.

Reply from Ben, Deputy Manager at Wyncourt Nursing Home

Thank you for taking the time to give us a review; we really do appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill F (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My dad was a resident at Wyncourt for nearly 5 years and was always treated with the most exceptional kindness and care. I cannot praise the management team and all the staff highly enough, they made my dad and myself feel like we were part of the Wyncourt family and I loved the friendly fun atmosphere

that was always part of my visits.
I would recommend Wyncourt Nursing Home to anyone looking for a homely, while professional, care home as I am absolutely certain they would be more than satisfied with the level of care and would feel extremely happy that their relative was in such good hands.
Thank you so much for everything you did for my dad, you gave me total peace of mind for 5 years.

Reply from Ben, Deputy Manager at Wyncourt Nursing Home

Thank you so much for your kind words. Your dad will always be remembered by us all at Wyncourt.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martine M (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Following a hospital admission, my Mum 94 years young, needed 24-hour nursing care. I had heard Wyncourt was the best nursing home in the area and when Mum moved there, I was not disappointed. Mum was welcomed into the Wyncourt family and her confidence grew from day one. Due to Mum's Alzheimer's, her

speech and communication skills were very limited, so Mum required all her needs anticipating. With skilled delivery of care (day and night), patience and understanding, Mum's confidence grew and within a short time Mum had started to smile again and Mum even started to communicate verbally. Wyncourt is exceptional and as an ex-nurse I am picky! Mum passed away very peacefully and I am forever grateful to the Wyncourt family for truly spoiling Mum (as she deserved), during her final months. Thank you.

Reply from Ben, Deputy Manager at Wyncourt Nursing Home

Thank you for taking the time to review. It was our pleasure to care for your mum, she was a very special lady. It means a lot to everyone at Wyncourt to hear such positive feedback and motivates us all to continue to provide the best care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette K (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

I can recommend this nursing home. My mother received excellent nursing care from the staff. The food was excellent, in the difficult year the home tried to ensure as a family we could still feel connected to our mum. As soon as possible visits were facilitated via pods and outdoor screens or i Pads.

Reply from Ben surname, Deputy Manager at Wyncourt Nursing Home

Thank you so much for your support and kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Niall O (Husband of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff from household to senior management have been fantastic to my wife and visitors alike; considerate, patient, friendly, caring, flexible and efficient. I am sure for every care home the most difficult problem has been dealing with Covid pandemic restrictions, testing and vaccine jabs and Wyncourt

have dealt with it admirably. We are a large close family with four adult siblings who have been unable to have meaningful contact with their mother for 14 months. Desperately sad for everyone, my wife suffered a significant stroke resulting in PEG tube feeding, long term catheter, LHS paralysis and stroke fatigue and very limited speech and understanding. She has relatively improved in peaking since visitors were permitted in mid-March. Visiting is absolutely critical.

Reply from Ben, Deputy Manager at Wyncourt Nursing Home

Thank you for your review. You and your family have never known Wyncourt without Covid restrictions, and we appreciate your understanding. We cannot wait to invite you all in and experience the home as it was before the pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K K (Husband of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

Wyncourt provides outstanding social and nursing care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline S (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience

My mum needed to move to a nursing home after the death of her husband of 63 years. I did a lot of research and Wyncourt came highly recommended from several sources including my own GP. From my very first visit, I was made extremely welcome as was Mum, when she went to see the room available which

was bright, homely and exceptionally clean, as are the whole premises. My mum lived happily at Wyncourt for 7 years until she passed away and there was no other place she wanted to be. She felt very safe and secure there, as part of the Wyncourt family and made some wonderful friends amongst the other residents and many staff. As the owner personally leads her team and expects them to provide exceptional care in all areas and we found this always to be the case, on the very rare occasion that I felt something might be improved upon the owners 'open door' policy meant things were responded to very quickly. Wyncourt is a very special place providing exceptional care but is also very homely.

Reply from Sue Mattinson, Owner/Manager at Wyncourt Nursing Home

Thank you so much for your review, it means the world to us to hear such positive feedback from the people that know us best. Your mum will forever be remembered by us all at Wyncourt.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia W (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

We looked around several nursing homes for our mother and felt Wyncourt was welcoming, clean, had a nice atmosphere and it was our only choice. It did have a waiting list at the time but luckily, we managed to secure a place. Mum was in a beautiful room with french doors looking onto the charming garden.

We were always made welcome by the staff, when visiting and were always able to make ourselves a drink. On the whole, Mum's care was excellent, she loved the staff, and they loved her. I visited at all times of day and sometimes, Mum was having her tea in bed and was not properly positioned to reach it. This did seem to be down to one member of staff mainly. I felt too many of the staff had breaks together and were not always free to toilet Mum, as when she needed to go, it was very urgent. Activities for the residents on a day to day basis were not enough, they need much more during the day, however they had a lot of visiting entertainers in, who were always fabulous. Wine was always served at lunch.

Reply from Lesley, Deputy Manager at Wyncourt Nursing Home

Thanks for your review. Your Mum really did have a special relationship with all the staff. On the other points raised, we pride ourselves on our staffing levels all staff breaks are paid for so that the residents' needs come first. We aim to respond to any residents' call bells within 3 minutes, which on the whole is achieved and audited. In terms of residents positioning, we have a full-time physiotherapist and now all staff, including the nutritionist, are trained in moving and handling. I will pass on your thoughts to Chris and her activities team. I know she will personally be very disappointed to hear your comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne-marie O (Daughter-in-law of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

Wyncourt is a very special nursing home. Their compassionate care, under the most difficult circumstances, is a credit to every one of the wonderful staff and management. The skill and care of the trained nurses to manage a complex health condition with kindness, calmness and reassurance was so valued

by all the family. Maintaining family contact within the conditions of the Covid pandemic was outstanding, there was the provision of outdoor visits and iPad chats were made fully available. We know how fortunate we are to have our loved one in your care during that time. Thank you so much to everyone at Wyncourt Nursing Home.

Reply from Ben Mattinson, Junior Manager at Wyncourt Nursing Home

Thank you so much for your kind words and taking the time to review us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Desmond O (Son of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

A real family feeling throughout the facility. Happy staff and happy residents. Looked after my mum in her fading weeks with real genuine care and attention. We are now looking to rest my wife's stepfather from his existing care home. The difference in the quality of overall care is staggering.

Reply from Ben Mattinson, Junior Manager at Wyncourt Nursing Home

Thanks for the review Des. We are proud of our family values and your mum was a big part of the Wyncourt family. She kept everyone in line and made us laugh every day. Hope you are well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience

My mum lived here for eight and a half years until she passed away through a natural death.
We visited so many places and this stood out way above any others. The friendliness, approachability and my mum being the total focus of their attention. They welcomed the family in any time we wanted which

was all hours, initially. There was no place other than home where we would have left her. They engage all the time with the residents and know their individual needs inside and out. I cannot praise or promote this home enough. The team and environment are one-off.

Reply from Sue Mattinson, Owner at Wyncourt Nursing Home

Thank you for your review. Your mum and your family will always remain very special to us all at Wyncourt.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola (Grandson of Resident) published on 30 March 2016
Submitted via Website • Report

Overall Experience

Best Nursing Home in the area, very homely and welcoming. Staff are very attentive and treat my grandma with love and compassion.
The home is always clean and tidy and has no unpleasant smells, my Grandma says its like being in a 5 star hotel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Wyncourt Nursing Home

Care Provided by Wyncourt Nursing Home

Good to Know

Funding & Fees Guide for Wyncourt Nursing Home

Facilities