Alexandra Grange

8 Howard Street, Pemberton, Wigan WN5 8BH
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8.0 26 Reviews
  • Alexandra Grange, Wigan
Alexandra Court is situated in Pemberton, Wigan and provides residential and nursing care for people 24 hours a day.
The home features a rehabilitation centre and offers diagnostic and screening services.


Cuerden Care Homes is a family run business and provide on-going training programmes for staff to ensure the best care can be delivered.


The home provides dedicated care to residents over the age of 65 with mental health conditions, physical disabilities and sensory impairments.

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Care Provided by Alexandra Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Roscoe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Alexandra Grange Reviews (26)

Total of 26, showing 1-20
8.0

Alexandra Grange has a Review Score of 8.0 (8.002) out of 10, based on 1 reviews in the last 2 years. Over all time Alexandra Grange has 26 reviews.

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Review from Sandra S (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial meeting and viewing the home all the staff, from the manager to the cleaners, are all very professional and friendly. From what I've seen and my dad tells me its that everyone is helpful and respects his dignity and privacy. His room is pleasant and the lounge areas are good social
areas. The home may need some TLC in places but this doesn't affect the care received.

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Review from Julie F (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 6.5 years at Alexandra Grange following a severe stroke my mum passed away in her room with my sister and myself with her. She had returned from hospital 2 days previously for end-of-life care. There are no words to express our massive gratitude for the staff at this care home. they care. They
know their residents. They are there front and centre. The carers domestic and laundry staff are simply the best in their field. They know every single resident and all of their individual needs. The atmosphere is one of calm with music and the radio playing. There is laughter too. They work hard and if there is anything that we have needed to address it is sorted. On 7th January they said goodbye to mum. The two night carers at the end were compassionate professional and simply wonderful. Thank you to the most amazing people. Thank you for giving mum the love and respect and forming great bonds with her You have our hearts.

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Review from T L (Friend of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my friend, I was always treated with respect and honesty. The home staff were always on hand to help my friend carry out his daily life. It can't have been easy for them, as my friend is severely disabled and can't get about. 10 out of 10 for the staff and the home.

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Review from Tracey H (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at the home for a relatively short time. Prior to this, it has been extremely difficult for me to accept I was no longer able to provide her with the care she needed. However, I can honestly say that placing her in full-time care, any concerns I may have had, have been blown out of
the water. My mother has settled in really well at Alexandra Grange, and I can find no fault with either the staff or establishment. The staff are very warm, welcoming and amenable towards myself, and more importantly, my mother. When visiting my mother, I find it a very relaxed atmosphere whilst always maintaining the high standard of professionalism required/expected of them. I would strongly recommend Alexandra Grange to provide care for a loved one!

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Review from George A (Husband of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about my wife going into a home, but I didn't need to have. She is well looked after, and I cannot praise the staff enough. The care team are wonderful, and I and my family, know that she is very safe, cared for in a dignified manner, and we, as a family, appreciate all that they do for
her. Nothing is too much trouble. The manager, admin and carer team are very helpful and put our minds at ease as it has been difficult for us to make that decision for my wife to go in a home. I praise than every day and cannot find any fault. I again say it is a lovely, homely home.

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Review from Tony B (Husband of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has the best carers I could have ever wished for her. The carers were kind and very person-centred; they also made sure that they looked after me when I visited. My wife loved the carers, and they showed that they cared for her. Sadly, my wife was on end of life care, and I could not have wished
for better care. They sat with her giving reassurance and kind words, and she was never left on her own. They kept me up to date with all updates, and nothing was too much trouble. I thank them from the bottom of my heart, and so do her sons. The staff, manager and administrator are wonderful.

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Review from Susan B (Daughter of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take the opportunity to thank all staff at Alexandra Grange. My mum has been there 6-years, and they have been brilliant with her, especially these last few weeks while she has been poorly. The staff care compassionate, caring, kind and always give the extra time dor all the residents
through this difficult time of Covid. My mother is very happy, well cared for and I am kept informed about her care. The manager, senior staff and admin are excellent, always willing to help. I have peace of mind every day that my mum is safe, comfortable and well looked after.

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Review from Nicola J (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No care home will ever be right for your loved one as you would never have imagined that you would ever have to put your loved one in to care, however, my mum has been resident in Alexandra Grange for 4 years. In that time she has been sent back to Alexandra Grange from hospital with end of life care
and thankfully she is still here today to tell the tale! This is down to the love of a good family but also all the staff at Alexandra Grange. The manager is caring and compassionate and takes time to speak to all her residents and their families. The activities lady is amazing, arranging monthly outings, daily activities entertaining everyone, her talents are endless! The residents would be lost without her! All the carers and domestic staff know my mum and take time to speak with her. They treat her with dignity and respect and that’s all you wish for your loved one. During the time of COVID, all the staff have worked endlessly to provide excellent care to protect all their residents and keep them safe.

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Review from S F (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has gone to Alexandra Grange for many years for respite care but recently moved there permanently. The staff are kind, caring and always pleasant. The manager and office staff are lovely. My mum says the food is very good and she has put weight on. During Covid they have kept all the residents
happy, letting us visit and talk through the window or sending me cards and letters. I am happy that my mum is somewhere where she is content.

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Review from C C (Son of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Alexandra Grange where she lived; until she sadly passed away. She was always laughing and happy. The staff were a great team; nothing was ever too much for them. The home was lovely and clean, and there were always activities to do. I cannot thank the staff enough; thank you
again.

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Review from D G (Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Alexandra Grange and I love it. The staff are fantastic and look after me like family. It has been hard recently with Covid, but they have looked after me so well, and the staff have been kind and arranged things for us like a man coming to sing to us, and we watched through the window; it
was great. They make us happy.

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Review from Matthew M (Next of Kin) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to put on the record my thanks to the staff of Alexandra Grange Care Home in Wigan, especially one of the care workers for her tremendous service, help, and being such a genuine lovely caring person.
My uncle has been a resident there for just over a year and has recently had his 100th
birthday doing lockdown. During his time in the home, he has received excellent care from the staff who are also friendly and helpful to residents and their families. The carers are always prepared to go the extra mile for the needs wishes of the residents and their families also helpful with any request we have made.
On my uncle's 100th birthday doing lockdown, we were unable to go ahead with the special plans for the day. However, the staff decorated his bedroom, made him a cake, sang to him, and dressed him up to meet the press, opened his 700+ Cards including one from the Queen!
During the lockdown, I have been able to visit my uncle through the window from the help of the staff who have been so helpful too.

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Review from Ann P (Daughter of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff on the floor have been good with my mum, but the care of residents property is very poor, even though things have been labelled with her name, several things have been lost.

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Review from David O (Son of Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ok, I will start here. The manager and her team of girls have worked a miracle with my mum who went in in February of this year. She is 92 years of age and not once has anything ever been too much trouble for them, they helped her get back to who she once was, to the point she is now coming back home
for her 93 birthday. This place must be the best care home in the North West and I won't hesitate to ask for their help in the future. Thanks for everything and for giving my mum a chance.

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Review from Julie E (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management very understanding and accommodating, making it possible for my mum and auntie to be in rooms next to each other (as they lived at home). Staff very, very engaging with both, making them laugh and treating them with respect. Every effort is made to stimulate them without being patronising.
The staff have a very busy schedule and this is obvious, but they always find time to accommodate any requests. I feel comforted in this time of change within our family that both are safe, warm, well fed and cared for.

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Review from Mavis N (Wife of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just come home after respite in Alexandra Grange. This was the second time he has been here for respite. When visiting him I can honestly say it’s been a long time since I have seen him so content. The staff are lovely and the manageress of the home is so thoughtful and caring. I wouldn’t
want him to go anywhere else. The home is so clean and the room he was in was also clean and tidy. I would definitely recommend Alexandra Grange 100%

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Review from Bridie M (Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy living here. All the staff are very helpful to me, I enjoy my meals and chatting with others. I feel very comfortable and safe. I would recommend this home to my family and friends.

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Review from Derek P (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the environment in the care home to be very friendly and efficient with a high standard of cleanliness. The staff work very hard to provide dignity and high-quality care to the residents with activities and entertainment on offer at regular intervals.

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Review from Julie W (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Alexandra Grange since July 2013 on the ground floor. She has been quite poorly over xmas so I have been visiting more frequently. I am always made to feel very welcome by all staff and found them to be very supportive in this very difficult time. Mum seems to be quite settled here and
has a good natter and laugh with carers/cleaners when she is alert and awake. The carers have kept myself and sister-in-law up to date with mums care, meds, results of tests etc and we couldn't ask for anything more. Thanks for all your support and caring for mum.

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Review from Sarah H (Granddaughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in Alexandra Grange for a few years now and I have never had any complaints. Just recently my nan has become quite poorly and I am very grateful to the carers at Alexandra Grange (ground floor) as they have been amazing with nan and my family. Liaising with GP's to get relevant meds
and x-rays in place and the communication and support shown is much appreciated. Keep up the amazing work. Thank you.

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Current Review Score: 8.0 (8.002)

Overview of Review Score

The Review Score of 8.0 (8.002) out of 10 for Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Alexandra Grange is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.093 Points relating to the number of positive Reviews for Alexandra Grange is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 1 Positive Reviews ÷ 10.8 = 0.093

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Alexandra Grange

What types of Care is Alexandra Grange registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra Grange provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexandra Grange have?

There are 54 Single Rooms.

What are the Facilities & Services at Alexandra Grange?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Alexandra Grange to the centre of Wigan?

2.2 mile(s) as the crow flies, distance by road may be significantly further.