Alexandra Grange

8 Howard Street, Pemberton, Wigan WN5 8BH
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8.0 26 Reviews
  • Alexandra Grange, Wigan
Alexandra Court is situated in Pemberton, Wigan and provides residential and nursing care for people 24 hours a day.
The home features a rehabilitation centre and offers diagnostic and screening services.


Cuerden Care Homes is a family run business and provide on-going training programmes for staff to ensure the best care can be delivered.


The home provides dedicated care to residents over the age of 65 with mental health conditions, physical disabilities and sensory impairments.

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Care Provided by Alexandra Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Roscoe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Alexandra Grange Reviews (26)

Total of 26, showing 21-26
8.0

Alexandra Grange has a Review Score of 8.0 (8.002) out of 10, based on 1 reviews in the last 2 years. Over all time Alexandra Grange has 26 reviews.

Overall Experience

  • 19
  • 6
  • 1
  • 0
  • 0

Date Published

26
1
1
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25

Review from John W (Son of Resident) published on 18 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother and mother-in-law were residents at Alexandra Grange during 2011-2014. My experience of this particular care home was one of admiration, for the friendly environment, the care and attention of the staff. They were all very understanding and aware of the desperate needs of the residents
in their care. This was achieved against a background of looking after people some of whom could be at times extremely difficult to manage. The home always gave a warm welcome to visitors and were always willing to talk to visitors to alleviate any worries they have. A sense of humour always prevailed in my opinion, an essential ingredient to the operation of care homes.

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Review from Joseph H (Son of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff. Very knowledgeable and attentive. Clean environment. Only complaint is quality of food and drink. Dad not happy with food available.

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Review from Angela K (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely welcoming place. Staff in all areas are very friendly and approachable. Interacting with my mum. Always helpful if requested anything.
Manager - always time for you. Very caring nature. Mum enjoyed being with her as did she with other members of staff.
Office - equally obliging and helpful.
Rooms - now wear and tear, need updating, new curtains, carpets and painting.

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Review from Mary P (Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and help me all the time. I love the manager. It is nice in my home and everybody is friendly and caring and I can do activities when I want. Food is good and the carers are lovely.

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Review from Lesley F (Daughter of Resident) published on 9 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother gets well looked after at Alexandra Grange Care Home. The staff are very good with her and she seems quite happy there. The food is excellent and she seems to enjoy it. They have very good activities for the residents, like bingo and making things. They get to go in the garden when the weather
is nice. We are always made welcome when we go to visit my mother. We are very happy with this care home.

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Review from Nadine R (Daughter of Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum became a resident of Alexandra Grange in August 2014, she was 92 years old and had vascular dementia, despite an excellent support network of family, neighbours and carers we had become worried about her safety and security in her own home as she has started to wander and the fire brigade attended
on two occasions. We felt we had no option but to seek residential care for her. Alexandra Grange was a godsend to us, the staff and friendly atmosphere allayed any fears of reservations we had over the care of our mum. No restriction on visiting, except meal times and bed times, reassured us. The manager and her staff even made time to enquire after us and how we were coping, giving comfort when the stress of mum's illness overwhelmed us. We have nothing but praise for the way the staff created a warm and homely atmosphere in a secure environment. Thank you.

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Current Review Score: 8.0 (8.002)

Overview of Review Score

The Review Score of 8.0 (8.002) out of 10 for Alexandra Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Alexandra Grange is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.093 Points relating to the number of positive Reviews for Alexandra Grange is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 1 Positive Reviews ÷ 10.8 = 0.093

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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