Belong Wigan

Millers Lane, Platt Bridge, Wigan WN2 5DD
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Top 20 carehome certificate
10 131 Reviews
  • Belong Wigan, Wigan
Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.

Belong Wigan offers 54 self-contained apartments for independent living in Jasmine and Honeysuckle Court and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Its village centre facilities include a licensed bistro, hair salon, library and exercise studio. Their village is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Their modern, self-contained one and two bedroom apartments are available to either purchase or rent. The Belong ‘Buy Back’ scheme also guarantees that they’ll repurchase your apartment for the same price that you originally paid, providing total peace of mind for apartment owners.

Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.

Show Belong Wigan on the Map

Care Provided by Belong Wigan

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gill Menguy (General Manager)
  • Admission Criteria
    • subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Belong Wigan

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,605 – £1,755
    • Self-Funded Residential Dementia Care £1,605 – £1,755
    • Self-Funded Nursing Care £1,605 – £1,755
    • Self-Funded Nursing Dementia Care £1,605 – £1,755
    • RESPITE Self-Funded Residential Care £1,705 – £1,855
    • RESPITE Self-Funded Residential Dementia Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Dementia Care £1,705 – £1,855

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Wigan to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.


  • Parking

  • On-site parking is available.


Belong Wigan Reviews (131)

Total of 131, showing 1-20
10

Belong Wigan has a Review Score of 10 (9.952) out of 10, based on 41 reviews in the last 2 years. Over all time Belong Wigan has 131 reviews.

Overall Experience

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Date Published

131
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Review from Jean H (Wife of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This year has started as last year ended. Great staff, all friendly and reliable. Really dedicated to their work and make my husband feel content. Belong is the best experience for residents and family.

Reply from Gill Menguy, Area Manager at Belong Wigan

Thank you very much for taking the time to provide this lovely feedback, which is valued by all the team. We are delighted to hear that your Husband's experience at Belong Wigan has been so positive, and trust that it will continue to be so.


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Review from Dawn R (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Village, Wigan has provided faultless care to my mum since she moved into a household about six months ago. The 24/7 presence of the care staff is highly reassuring and every carer takes their responsibilities seriously, getting to know the residents individually by spending time with them to
understand and cater for each person's needs. The standard of care is very high and medical support is available if necessary in the form of onsite nursing staff. Fresh meals are produced three times a day within the household, to a high standard: all dietary needs are catered for and staff are flexible so Mum always gets food, even if she misses a mealtime. A convivial atmosphere is encouraged by the carers and Mum has made new friends and revived old connections since living at Belong Wigan, much to her benefit. A huge effort is put into the provision of meaningful and fun activities, including trips out in the minibus. I highly recommend this home and can't thank staff enough.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this lovely feedback. Our team work really hard to ensure a friendly, homely and welcoming environment and we are so pleased to hear that your mum is so settled and happy at Belong Wigan. It means a great deal to our village team to know that this is appreciated and I will share this with them.


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Review from Diane C (Niece of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been on Cedar Household for over a year now. We couldn't be happier with her care and without doubt, this is the best nursing care in our area.
When we visit, it is like being part of a big family and we feel at home. Every member of staff is so friendly, welcoming and helpful.
If, in
the future, I need a nursing home, I would choose Belong Wigan.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for submitting such a kind review. We are delighted to hear your experience with us has been such a good one and that your auntie feels so at home and well cared for. Thanks again for choosing our Belong Wigan family.


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Review from Rob W (Respite Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed one week respite at short notice following the sudden closure of the place where I normally go. I was so lucky to find this excellent nursing home that could accommodate me in Laurel House. I was a little nervous, with it being my first stay, but I need not have worried as the care and attention
I received from all the staff was second to none. I use a ceiling track hoist at home for transfers and here they used a very comfortable mobile hoist which was perfect.
I had a very spacious, modern room with a profile bed and air mattress. It also had a TV, fitted wardrobes, desk, cupboards and walk-in wet room.
Laurel House, like the other five 'houses' at Belong, only has eleven residents which made the lounge and dining area very cosy and homely.
The food was very good both in the 'house' and also in the bistro on the ground floor.
I really enjoyed my respite week and will definitely be going back in the near future. I would have no hesitation in recommending this wonderful place.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and that you would be more than happy to return to us and felt so comfortable during your respite stay. I will make sure your kind words are passed to the village team.


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Review from Janet F (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Elm in March of this year. The care team on this household are excellent and look after him very well. The manager and the staff in all other areas of the home are also very good, friendly and caring. The home is very clean and the facilities are excellent. The activities provided
are good and the residents are encouraged to participate. Having visited a number of care homes in the area, this is definitely the best.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Wigan has been a good one. It's a pleasure to have your father with us. I will ensure that your feedback is shared with all of our teams.


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Review from Gail H (Niece of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved to Elm at the end of March this year, she has dementia and Parkinson's.
The care team on Elm are amazing and have wonderful with my auntie helping her to settle in, it feels like she's part of a family rather than being in a care home.
The carers are fabulous along with the cleaning
team.
It's a huge relief to me to know she's happy safe and well looked after, thank you to everyone at Belong Wigan, you're hard work, dedication and empathy don't go unnoticed.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your auntie is happy at Belong Wigan and that the dedication of all of our Elm House team, is making such a welcome difference to her wellbeing.


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Review from G O (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Belong Wigan for nearly three years before he very sadly passed away. The care home is excellent, from the receptionists who are welcoming and knowledgeable to the bistro staff who are friendly and provide excellent food.
The care, love and support my father received in Cedar
House was fabulous. My father suffered from dementia and at first, he was very active but displayed classic symptoms of sundowning in the evenings. He liked to arrange tables and chairs in the home which was sometimes annoying but the staff were always on hand to divert his attention.
In his last year, Dad lost the ability to walk and he became "grumpy". He hated having to be hoisted into a wheelchair or turned to be changed. This did not put the staff off, they continued to do their best for Dad.
The staff at Cedar House made our family feel part of the household - they looked after us and gave us emotional support in the challenging times.
I would highly recommend Belong as a care home.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our sincere condolences; it was a privilege to care for your father and we are pleased to know that he received such care, love and support during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village


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Review from A A (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Willow House for a year. The staff prioritised her wishes and well-being at every stage of her illness. She was always treated with dignity and kindness and during her end-of-life stage, Mum was given outstanding care, beyond what we would expect. Willow House is a home to the residents and
always felt homely, very clean and everyone was very well cared for. All staff gave highly professional care. Thank you.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the Willow House team at the village.


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Review from Amanda E (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Belong provides a first-class service to both residents and to their families. The household staff, in particular, are really caring, and nothing is too much trouble. The food provided is varied and nutritious. The en-suite rooms are clean, spacious and well-equipped.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this feedback. We aim to maintain high standards in all areas at Belong Wigan; we are so delighted to hear this has been your experience and will convey your feedback to all of our team.


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Review from A B (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad were both residents of Belong at the same time. The staff did everything they could to make their stay as comfortable as possible. The carers and nurses were brilliant. Special mention to the manager who helped me resolve many difficult situations involving other agencies. She was very comforting
and compassionate with me at a very difficult and emotional time.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Amy S (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum and dad didn't have much of a retirement together. Dad passed from MND at 68, then Mum was diagnosed with Alzheimer's six years later aged 73. After some time using home care, we thought Mum deserved the best and so found her a place at Belong.
It's a wonderful place, doesn't look like a typical
care home, more like a hotel.
It's spotlessly clean and tidy, inside and out. The staff are amazing and care for Mum so well.
We're so happy to have found the perfect place!

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for leaving such a kind review of Belong Wigan. We are so happy to hear that your mum is cared for so well and that you have found the perfect place. Our team work really hard to ensure a friendly and welcoming environment. It means a great deal to our village team to know that this is appreciated.


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Review from Dave W (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all of the carers, nurses, and management staff at Belong Wigan, for their outstanding care for my Dad, especially during the last few months when his health deteriorated before his recent passing at the start of Jun'24. We are very appreciative of everything that was done for my Dad,
and also for the amazing levels of support and sensitivity that was shown to our family during the last few weeks of his life.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your dad and we are pleased to know that we were able to provide such support during his time here to you all. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from Kath P (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The village is amazing and feels like a hotel. The carers must be trained to a high standard because everyone is amazing. My mum moved into nursing care in Nov she is so happy and the staff on Laurel House and the nurses have been so feelful and explain everything so clearly. Thanks everyone who makes
Belong so different.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this lovely feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and that your mum is happy. We will pass your kind words on to the entire team.


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Review from Sally L (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked after my dad for almost four years, we can't thank Belong staff enough for their support and care during his final weeks. Dad's dementia had seen him go from an incredibly active and lively person to someone who didn't recognise us and couldn't care for himself. Throughout this time, the
only 'bright' spot in an otherwise desperately sad situation was the care, support and standards that we knew Dad was receiving 24/7. Everything from the quality of the food, the cleanliness of the environment to - and probably most importantly - the care was exemplary. Special thanks to one member of staff and her team on Elm House. Thank you so much.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong Wigan team and especially those in Elm House, to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Margaret B (Wife of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has dementia, became a resident at Belong Wigan just a month ago, and we have been so pleased with the attention and care he is being given by the staff in Laurel House. From the first time we visited, we found everyone involved in the running of Belong so friendly and caring, from reception,
the bistro and the household itself, which feels homely and welcoming. There are plenty of activities available for the residents to take part in if they so choose and when relatives and friends visit, they can visit the bistro for coffee or a meal which feels like “going out” to my husband.
We are so happy we chose Belong and it gives me and my family peace of mind to know he is being so well cared for and his needs are being met by all the caring staff.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Wigan team to know that this is appreciated and it's a pleasure to have your husband with us.


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Review from Michael W (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One day I hope that all care homes will be like Belong.
The staff are all knowledgeable and caring and put both residents and relatives at ease.
Belong is a social hub for the residents with numerous events to cater for all abilities and needs.
The bistro is the focus of Belong and everyone is welcomed
for their amazing selection of 'home-cooked' food, the bistro staff know all the residents well.
The venue is a great facility and the on-site hairdressing salon is easy to use and convenient.
The carers in each household take care to cook food that is enjoyed by the residents and the environment is always spotlessly clean with capable on-site maintenance staff.
The carers ensure that all residents are as comfortable as possible with strict attention to medication needs.
There is good access to a GP and the on-site nursing team.
There are gardens and children's facilities.
The front-of-house staff and management are highly capable and approachable.
I hope that I haven't left anyone out!

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong name; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the entire village team.


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Review from J E (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad loved his time at Belong and from starting with Experience Days last year to his end-of-life care there, I thought every aspect of the care there was amazing.
I had total confidence in the staff and appreciated how they went above and beyond all the time.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your dad and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from Karen B (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had heard about Belong from a friend who recommended them. So when Mum had an accident and needed 24-hour care we arranged for her to stay at Belong for a few months. She really enjoyed the company and the lovely care provided by the wonderful carers. Eventually Mum went back to Belong and she has
had a new lease of life despite her dementia. She was reluctant at first to leave her home, but now is happy and content in her household with her friends. She joins almost all activities and has a lovely relationship with all the wonderful carers. There is always someone there day and night. The biggest thing for us is that she said she feels safe and well looked after. Every time I speak to her she says “You don’t need to worry about me love, I am being well looked after”. This means the world when you cannot visit them every day. Thank you to everyone at Belong for the care, kindness and respect you have shown to our mum.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Wigan and that the dedication of our village staff teams are making a difference, and that you feel that she is safe and well cared for.


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Review from Steve G (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident within the Belong complex for a total of six years. I can only thank all the staff especially Cedar for the care, compassion and understanding during Mum's stay. Their mood was always friendly and cheerful when I visited.
Mum was very comfortable with every care needs met.
A huge
thank you from my wife and I to Management and staff for all they did.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum, and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our Belong Wigan Cedar team to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from V T (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved into Belong Wigan almost a year ago and we are so happy with everything. He settled in so well and was made to feel like he was ‘home’ from the very first day. The staff have a lovely relationship with the residents and nothing is too much trouble. As a family, we feel very welcome and
very involved.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for your kind words. Our team are so pleased to hear that your dad feels at home and a part of our Belong family. Thank you for choosing Belong Wigan.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Belong Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Belong Wigan is calculated as follows: ( (460 Excellents x 5) + (23 Goods x 4) ) ÷ 483 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Wigan is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (5)

Gill

Gill Menguy

Job Title: General Manager

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)


Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.


Lana

Lana Welsh

Job Title: Support Manager

Qualifications: Registered Nurse, Level 5 in Leadership and Management


Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.


Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.


Tanya

Tanya Highton

Job Title: Front of House Manager

Joined: 2012

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.


Charlene

Charlene Frodsham

Job Title: Experience Coordinator

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.


Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.


Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.


Sophie

Sophie Walls

Job Title: Belong at Home Area Manager

Qualifications: Level 5 in Leadership Management.


Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.


Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.


Frequently Asked Questions about Belong Wigan

What types of Care is Belong Wigan registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belong Wigan provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Belong Wigan have?

There are 67 Single Rooms.

What are the Facilities & Services at Belong Wigan?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belong Wigan to the centre of Wigan?

2.2 mile(s) as the crow flies, distance by road may be significantly further.