Belong Wigan

Millers Lane, Platt Bridge, Wigan WN2 5DD
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Top 20 carehome certificate
10 131 Reviews
  • Belong Wigan, Wigan
Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.

Belong Wigan offers 54 self-contained apartments for independent living in Jasmine and Honeysuckle Court and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Its village centre facilities include a licensed bistro, hair salon, library and exercise studio. Their village is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Their modern, self-contained one and two bedroom apartments are available to either purchase or rent. The Belong ‘Buy Back’ scheme also guarantees that they’ll repurchase your apartment for the same price that you originally paid, providing total peace of mind for apartment owners.

Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.

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Care Provided by Belong Wigan

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gill Menguy (General Manager)
  • Admission Criteria
    • subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Belong Wigan

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,605 – £1,755
    • Self-Funded Residential Dementia Care £1,605 – £1,755
    • Self-Funded Nursing Care £1,605 – £1,755
    • Self-Funded Nursing Dementia Care £1,605 – £1,755
    • RESPITE Self-Funded Residential Care £1,705 – £1,855
    • RESPITE Self-Funded Residential Dementia Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Dementia Care £1,705 – £1,855

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Wigan to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.


  • Parking

  • On-site parking is available.


Belong Wigan Reviews (131)

Total of 131, showing 21-40
10

Belong Wigan has a Review Score of 10 (9.952) out of 10, based on 41 reviews in the last 2 years. Over all time Belong Wigan has 131 reviews.

Overall Experience

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Date Published

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Review from Peter N (Son-in-law of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has middle-stage dementia and has lived at Belong Wigan for ten months. She managed to live in her own home for quite a long time with live-in carers but became increasingly unhappy, didn't eat well and was basically fading away. We reluctantly moved her into Belong Wigan but it has
proved to be a very positive change. The environment is bright, clean and welcoming and the staff make a huge effort to include her in lots of activities which were not available whilst living at home. She is now much happier (although the dementia prevents her from realising it) and she has regained lost weight. We cannot think of anything that could be improved at Belong Wigan and we thoroughly recommend it.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mother-in-law is happy at Belong Wigan and that the dedication of our team is making a difference to her wellbeing. Thank you for choosing Belong Wigan.


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Review from James W (Nephew of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Belong Wigan in September 2023 and has settled in very well. The staff on Cedar are excellent and provide fantastic care for her. Her health and well-being have increased enormously and it's a massive weight off our shoulders knowing she's happy and cared for. I would highly recommend
Belong for its facilities, cleanliness and first-class staff and in my opinion, there's nowhere better.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team to know that this is appreciated. Thank you for choosing Belong Wigan.


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Review from Nigel L (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A modern, purpose-built, homely and very well-maintained caring environment for residents with dementia... staffed by friendly, compassionate and dedicated carers. Full facilities present: scrupulously clean. Residents' rooms open directly into a lovely, spacious communal area "landscaped" by groupings
of soft-furnishings with a TV viewing area, tables and chairs and an open-plan catering space... all permanently staffed in good number: no "institutional" corridors etc!
Large, glazed panel doors give access to a lovely garden area.
Qualified staff diligently deliver prescribed medications. Health issues are well monitored with timely interventions included from GPs and health care specialists when needed. There is a very detailed daily logging of personal care measures delivered for each resident which is available for viewing at any time via the online portal. There is a very good programme of inclusive, daily activities operated to stimulate and engage residents.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words. We are very happy to know that our facilities and care teams are reaching such high standards and that you are assured at every level, of the quality of our services. Thank you for choosing Belong Wigan.


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Review from Tim H (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough of all the staff at Belong in Wigan. Everyone you meet is busy but happy to help and above all, they look after my dad with care and attention that I find hard, even as his son, to understand how it’s maintained. His dementia has made him really quite difficult and the patience
required to get him to do anything - get up, eat, behave (!) etc. - is impossible to maintain, unless you are a Belong person. We thank our lucky stars that we found this place, this home (in the familial sense) for Dad in the twilight of his life. They even bought him socks and new slippers for Christmas; how lovely is that?

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again for choosing Belong Wigan.


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Review from Niki O (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been a household resident for about eighteen months now. Everyone is so friendly and understanding of the position we are in as a family and they have definitely helped us to cope with the best way of communicating with Dad and understanding his needs. The bistro and the venue are two brilliant
resources which help us to treat Dad as he feels as though he has been out for a meal even though he has just changed rooms. Nursing staff are practical and caring. As a family, we are so grateful to all the staff at Belong Wigan who contribute to our peace of mind that Dad is in the right place and receiving the right care.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team at Belong Wigan to know that this is appreciated. We are happy to hear that your dad is well cared for and that we contribute to your peace of mind. Thank you for choosing Belong Wigan.


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Review from Christine K (Sister of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be a very warm and caring place, very clean and comfortable for the residents. There are lots of extra facilities for residents to use. Carers in Willow House, where my sister resided, were always kind, considerate and hardworking and I will forever be grateful for the love they
showed my sister, especially the last days of her life.
Many thanks.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your sister and we are pleased to know she was happy during her time here. We are particularly delighted that you found our team always kind, considerate and hardworking. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from J H (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff on Laurel, they were caring and friendly, they were always happy to help in any way possible and Dad was happy and I was at ease with everything because I knew Dad was being looked after. I would highly recommend Belong Wigan Care Home, could not fault them in any way.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It was a privilege to care for your dad and we are delighted to hear that your experience of Belong Wigan was so positive and that you can't fault us in any way.


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Review from Clare C (Stepdaughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother moved to Belong Wigan 20 months ago. She had dementia and other health conditions. I was worried she might not settle but she made the transition easily and her health and wellbeing improved. The household model works very well and does feel like home. It’s small enough for staff and residents
to get to know each other well.
She enjoyed socialising in her household and taking part in some of the organised activities. Meals and snacks were home-cooked in the household and were varied and interesting. Her care was excellent in all ways and her family was welcome and supported too. The relatives gateway gave daily updates and allowed the family to exchange messages with staff.
Her health gradually deteriorated and she died recently, very peacefully and with family with her. The end-of-life care was compassionate and absolutely outstanding.
I am so grateful to the manager, care staff, nurses and everyone at Belong Wigan for all their warmth and care.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your stepmother and we are pleased to know she was happy during her time here. We are delighted to hear your stepmother had such a lovely experience with us and felt at home.


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Review from Angie P (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have sadly lost our dad recently. Very hard to think Dad is not here anymore, I miss him terribly. But, I wanted to say that the whole team at Belong had made Dad's life good. He was struggling with dementia, but the family at Belong gave us as a family really, really good memories to be left with.
If Dad had still been at home things wouldn’t have been as happy as they were. Dad was so content and happy, the girls were absolutely great, caring, genuinely good-hearted people, perfect hearts. Really good place to be, made Dad's and our life so much better than it would have been. Thank you so so much, genuinely couldn’t have asked for more.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your dad and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from Robert H (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother chose Belong Wigan as the place she wanted to be when she needed assistance to live independently. When she needed more than assisted living, she moved into a dementia unit.
The care, support and compassion provided by the staff at Belong is exceptional. A close friend who has worked in the
care industry for over 20 years told me she wished all care homes delivered the same service. It is not only the residents and their families who are supported, but the staff have the tools needed to go the extra mile.
My mother was cared for by professional and friendly staff, who took time to know her and what she needed. I cannot thank everyone enough for the care and friendship you showed my mum and our family in her final years.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this lovely feedback. We are delighted that you have found Belong Wigan a valuable way of helping to support your mother, especially in her final years. Thanks again for choosing Belong Wigan.


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Review from Lilian H (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and helpful. We were informed of everything that was happening. My dad was very well looked after, making sure all his needs were met and made as comfortable as possible. The rooms are very clean with all the comforts of home. The home is very secure. The app they have logs
everything, which you can check anytime.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated and that you felt your dad was very well looked after.


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Review from Mark H (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough about the outstanding care my dad received at this care home. The management and staff went above and beyond, providing exceptional support and comfort. The cleanliness and top-notch facilities truly set this place apart. The well-kept grounds added to the welcoming atmosphere. I
couldn't be happier with our experience here.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for this lovely review. We really appreciate you taking the time to provide it, and our village team will be delighted to hear that your dad received outstanding care from us. Thank you for choosing Belong Wigan.


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Review from T G (Granddaughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad always expressed he didn't want to go into a care setting, however, this was out of our control. This meant we instantly felt guilty when making the decision. After seeing, hearing and reading about Belong Wigan. Every one of us in the family was keen to get the ball rolling. From the beginning
to the very end, the staff were with us every step. The bistro and reception areas are very welcoming and homely. Staff on the desk and behind the counters were always very friendly, nothing being too much trouble. They make an effort to know who you are and gain a professional relationship with you. The household staff and the nursing staff were amazing and I couldn't fault their kindness, support and love. The relatives gateway was a great way of checking in and communicating if we were unable to visit. Thank You Belong Wigan for the love, care and support given to us all and to Grandad.
We are very grateful for everything.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your grandad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again for choosing Belong Wigan.


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Review from Denise G (Niece of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Belong Wigan for almost 18 months until sadly her health deteriorated and she passed away there in August surrounded by her family and the lovely caring sympathetic staff, both carers and nurses, who works at the home. They are a credit to Belong Wigan.
As a family we have always
been impressed by the care and support given to my aunt and the friendliness and kindness shown to us whenever we visited. Belong is an excellent care home with professional,

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your aunt and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from J C (Niece of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had recent experience of 2 other care homes in the area I consider Belong Wigan to be outstanding. It is a beautiful home, the household system is well thought out and my aunt has thrived there. The environment is homely, welcoming and very clean. Staff are friendly and helpful, always keeping
my sister and I informed of our aunt’s progress. They have treated her with kindness, dignity and respect. The Relative’s Gateway is a valuable tool that allows relatives to access daily care notes online where you can see what has happened with your relative every day - what they have done, care they have had and what they have had to eat and drink, so reassuring when you are not able to visit every day. Messages can also be shared between relatives and staff. Sadly my aunt’s health deteriorated and she passed away peacefully there last week. We were treated with kindness and compassion, it was clear that the staff had become very fond of her and were affected by her passing as much as we were.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your aunt and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from Jonathan K (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Belong Wigan for around 3 years after my dad passed away. She had quite severe dementia but couldn't fault the care she was given in particular how they dealt with mum's final weeks before passing away. It is great that they have in-house nurses as well as the care staff and
they dealt with Mum's death in a very caring and sympathetic way and provided all the support we could have wished for.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this moving feedback. We are delighted to know that your mum was happy at Belong Wigan and that the dedication of our village teams made a difference. We are particularly pleased that you couldn't fault the care she was given in particular in her final weeks.


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Review from Allan B (Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been residing in one of the apartments here for nearly six years and found my life very satisfactory with the establishment in both the environment and staff who have always cooperated with my requirements, both physically and mentally. My wife was also cared for, for nearly five years, especially
when needing special treatment and end-of-life care. I have appreciated the experience of meeting and having an association with so many kind people and ones who care for their fellow beings. Many thanks to all concerned, love and best wishes.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to know that you are happy at Belong Wigan and that the dedication of our village teams is making a difference and that your wife was so well cared for, especially during her end-of-life care. We will share your kind words with the team.


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Review from E C (Sister of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Wigan meets my sister's everyday needs and has a homely, welcoming atmosphere. My sister greatly appreciates the help she receives because of her medical conditions even when she can't express it in words. She is warmly reassured if she is ever unsettled. She loves to watch 'feature films' and
sports on tv and she joins in with sing-alongs, discos and dominoes with the other residents as far as she is able.
My sister really values the opportunity to attend the weekly communion service which meets her spiritual needs. She enjoys socialising with family and friends that visit and occasional trips out.
Family and friends are warmly welcomed at Belong and Cedar staff know all the residents by name and their interests. I would highly recommend a visit for a family looking for a loved one's residential and nursing care.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your sister is settled and happy. Thank you for choosing Belong Wigan.


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Review from Alison L (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been there since February and seems to have settled in quite well. The staff are lovely and seem to genuinely care for the residents. The set-up is more like a home rather than residential care and is a massive improvement on the home he was previously admitted to (not our choice as he was fit
for medical discharge and had to go somewhere) and to nearly all the ones we went looking at. There are plenty of activities arranged so I do hope he joins in.
The only downside at the moment is the loss of his most favourite jumper and the delay in labelling his clothes with his new information. Also as he was a bit freaked out at being on the 1st floor, I bought some window frosting and it looks like it's been put on by a toddler.
On the whole, though it is a completely charming place and the care they are giving Dad is excellent. 5 stars.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We were not aware of reports of lost laundry or the window frosting and will now investigate this immediately. We are delighted to hear you find the care 5-star.


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Review from Jo T (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at Belong, Wigan and has been for 9 months. He has Dementia and living at home was getting too difficult for him. From moving Dad into Belong, the care and treatment to both Dad and his family has been outstanding. The household set-up is not like a regular care home and with only
eleven residents per household, it is very homely. I have recommended Belong to a number of people, as I feel the quality of care given is excellent.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Wigan has been a good one. Thanks again for choosing Belong; it's a pleasure to have your dad with us.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Belong Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Belong Wigan is calculated as follows: ( (460 Excellents x 5) + (23 Goods x 4) ) ÷ 483 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Wigan is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (19)

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Meet the Team (5)

Gill

Gill Menguy

Job Title: General Manager

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)


Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.


Lana

Lana Welsh

Job Title: Support Manager

Qualifications: Registered Nurse, Level 5 in Leadership and Management


Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.


Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.


Tanya

Tanya Highton

Job Title: Front of House Manager

Joined: 2012

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.


Charlene

Charlene Frodsham

Job Title: Experience Coordinator

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.


Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.


Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.


Sophie

Sophie Walls

Job Title: Belong at Home Area Manager

Qualifications: Level 5 in Leadership Management.


Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.


Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.