Belong Wigan

Millers Lane, Platt Bridge, Wigan WN2 5DD
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Top 20 carehome certificate
10 131 Reviews
  • Belong Wigan, Wigan
Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.

Belong Wigan offers 54 self-contained apartments for independent living in Jasmine and Honeysuckle Court and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Its village centre facilities include a licensed bistro, hair salon, library and exercise studio. Their village is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Their modern, self-contained one and two bedroom apartments are available to either purchase or rent. The Belong ‘Buy Back’ scheme also guarantees that they’ll repurchase your apartment for the same price that you originally paid, providing total peace of mind for apartment owners.

Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.

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Care Provided by Belong Wigan

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gill Menguy (General Manager)
  • Admission Criteria
    • subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Belong Wigan

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,605 – £1,755
    • Self-Funded Residential Dementia Care £1,605 – £1,755
    • Self-Funded Nursing Care £1,605 – £1,755
    • Self-Funded Nursing Dementia Care £1,605 – £1,755
    • RESPITE Self-Funded Residential Care £1,705 – £1,855
    • RESPITE Self-Funded Residential Dementia Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Dementia Care £1,705 – £1,855

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Wigan to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.


  • Parking

  • On-site parking is available.


Belong Wigan Reviews (131)

Total of 131, showing 41-60
10

Belong Wigan has a Review Score of 10 (9.952) out of 10, based on 41 reviews in the last 2 years. Over all time Belong Wigan has 131 reviews.

Overall Experience

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Review from Gemma T (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after beautifully during the years she lived in Belong Wigan. Choosing a care home for a relative is such a difficult decision but I'm so glad we found Belong as they really do provide the highest quality of care you could hope for. Mum was diagnosed with a complex neuro-degenerative
condition at a relatively young age and the care staff at Cedar house took the time to get to know her and give her the support she needed (physically, mentally and emotionally). The household's accommodation is cosy and homely - it felt like her own home, rather than the typical nursing home set-up but still had all the equipment and adaptations needed. Belong Wigan is a happy, vibrant community with staff who really care about their residents. Thank you again for looking after Mum, I know she was well-cared for and happy there.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for your positive feedback on the support provided at Belong Wigan. We do our best to understand every customer and it was a pleasure to have your mum living with us. We are delighted that you found Belong Wigan to be a vibrant community and that you found mum well-cared for and happy here.


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Review from Sonia A (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Belong Wigan and has been for over four years, the care Mum gets is exemplary. Cannot fault any of the staff, Mum wouldn't be where she is today if it wasn't for the lovely staff at Belong Wigan. We thank them from the bottom of our hearts.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mums happy at Belong Wigan and that the dedication of our village team is making a difference and that you find them all lovely. Thank you for choosing Belong Wigan.


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Review from K M (Niece of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative joined a household at Belong Wigan twelve months ago. She received the best care possible. It is a caring, friendly and clean environment. Privacy is given when needed. At Belong each person is cared for according to their individual needs. I couldn't have wished for a better place for my
relative to live.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for your positive feedback on the support provided at Belong Wigan. We do our best to understand every customer and it is a pleasure to have your relative living with us. We are delighted you couldn't have wished for a better place for your relative to live.


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Review from Martin C (Father of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Belong Care Home our daughter's life improved greatly (and ours also). The staff showed compassion to both of us as parents and still do. Even after the obvious stresses over the last couple of years, the patience and kindness shown towards our daughter is excellent, we know she is as
happy here and counts the staff as friends.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong Wigan staff will be delighted to hear that your daughter is settled and happy. Thank you for choosing Belong.


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Review from Katherine D (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a nursing home can be so difficult. For anyone reading this, there are four features about Belong Wigan Care Home that make it stand out. First; the household system (eleven residents per household) is fantastic. My late father had dementia and the familiarity of being in a living room that
resembles a home, where people sit and eat together, is excellent. During Covid, it also minimised infection. Second; the home has on-site nursing care 24/7 and they are excellent. Other homes say they have this but actually use external resources. Thirdly the online portal enables you to log on and monitor every move, from their meals, the amount of fluid intake, activities, sleeping - everything is on there. If you live 200 miles away, like me, this is a godsend. Finally, the culture of the home is a testament to everyone who works there. It's a happy place, you hear laughter all the time, staff are loving and caring, it's a vocation not a job. Hope this helps!

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this feedback. Our colleagues will be most touched to read this. It was a privilege to care for your father and we are delighted to hear that your experience of Belong Wigan was so positive. We are glad that you find the online portal helpful. Thank you for choosing Belong.


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Review from Mike D (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Wigan has provided residential dementia care to my mother for over eleven years, and it has been of a consistently high standard throughout. The staff are not just professional but also naturally caring, warm and committed. Many of the current care staff who look after my mother have been there
as long as she has, and it's very good to have this continuity. Communication is good - I am always informed of any concerns and consulted on significant decisions. The living areas and bedrooms are comfortable, pleasant and well-furnished. It's hard to imagine a better place for my mother.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and I will make sure your kind words are passed on to the village team.


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Review from Pam T (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Belong Wigan for 3 months and thanks to the brilliant staff team, she has settled well and is happy. The range of activities on offer and the quality of the food are both excellent. We look forward to our lunches in the Bistro when we visit! The rooms and shared areas are well-decorated,
clean and comfortable. The staff are friendly, helpful and kind. It's lovely to see how staff speak to and interact with residents. Mum's quality of life and general well-being have been greatly improved by the move to Belong Wigan and I would recommend it to anyone looking for a safe, caring and friendly place to live.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback. We are delighted your mum is settled and happy. Our teams work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village to know that this is appreciated. We will make sure this is shared with everyone.


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Review from Barbara G (Sister of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can relax knowing my disabled brother is being taken care of, his inability to read or write holds him back but the staff are wonderful with him even when he's having a tantrum and swearing and shouting at them.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for leaving such a kind review of Belong Wigan. We are so happy to hear that your brother is enjoying his time here, we aim to make his time with us as comfortable as possible. Thank you for choosing Belong.


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Review from Peter W (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Wigan have been amazing with my Dad who has dementia. He has been involved in lots of activities and keeping him active. The staff are attentive and caring and nothing is too much fuss. Highly recommended place.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for the such lovely feedback. We are overjoyed to hear your dad is happy with us and enjoying our services. I will make sure your review is passed on to the experience days team it's fabulous that all the activities are keeping him active.


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Review from C H (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are warm and welcoming and nothing is too much trouble. The care given is of a very high standard.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for such lovely feedback. We are delighted to hear that you find the care at Belong Wigan to be of a very high standard. I will share this with the team.


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Review from J J (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Wigan is an amazing place to live. Mum moved into her apartment just as Covid hit. The Belong team cared for Mum in her darkest hours when she couldn't see her family and had left the place she had lived all her adult life. The staff are amazing. We have never met more helpful, caring and committed
people anywhere. We would recommend Belong Wigan to anyone who asked. We have never seen mum as happy. The staff go above and beyond.
A huge thank you to all the staff.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Wigan has been a good one and that your mum is so happy. Thanks again for choosing Belong Wigan; it’s a pleasure to have your mum with us.


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Review from K G (Granddaughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan moved in during Covid May 2020 and has never been as happy as she is now. She has made new friends and has got her independence back. Thanks to the activities ladies, she now has fulfilled days, full of amazing activities to keep nan busy. Her mobility has improved loads thanks to the ladies. Nan
doesn't feel like a customer; she feels like a family member within the Belong family. As a family, we can't thank Belong enough for all they do.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and that your nan feels like part of the Belong Family. I will make sure your kind words are passed to the village team.


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Review from C R (Resident) assisted by family/friend published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into the village I haven't been happier. I feel part of the Belong Family and not just a customer. The activities keep me active and the front of house team keep me informed of any changes and always welcome me always with a smile. I cannot fault the food or the atmosphere. I love it here.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy at Belong Wigan and feel part of the Belong Family.


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Review from Jude W (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love that we have found this care home for my dad. It is everything we could ask for in the care we need for him as we live distances away. All the staff are so friendly and helpful when we visit. I will be glad when Covid-19 is over and we can visit him in his house. Thanks to all the staff

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your dad is settled and happy and that you find everyone friendly and helpful when you visit. We look forward to welcoming you again soon.


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Review from Peter H (Wife of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I, and residents, have been treated with the utmost courtesy and respect during various restrictions. All staff have been helpful and encouraging even though they have frequently had to deal with added pressures.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated especially during various restrictions.


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Review from Jane M (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Belong are extraordinary from the carers, through to the front of house staff, managers and catering staff. They are courteous, helpful and speak in a friendly and caring manner to residents. The Belong reception area where we visit residents during the pandemic is bright, warm and welcoming.
You are always offered a drink when visiting relatives!
My dad is in Elm House. The staff are so helpful and make my dad very comfortable giving him the care he needs whilst giving him some feeling of independence too, which is a fine balance. The food is of good standard and the staff go the extra mile to offer alternatives if he doesn’t want what’s on the menu that day.
Belong is not like any other care home. It is a home from home. Thank you, everyone.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback in particular that you found our team to be courteous, helpful and caring. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated.


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Review from Jasmine T (Granddaughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care received from start to finish, staff always friendly and caring and attentive to his individual needs.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words and will aim to keep our services to high standards. Thank you for choosing Belong Wigan.


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Review from Anna C (Daughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident since December 2020 at Belong in Wigan. He passed away on Friday 13th August 2021. Dad used to live in London but became terminally ill. I didn’t want him to be alone so, I took time off work and moved him in with me at home in Wigan. However his health deteriorated within 7
months and after speaking to the manager and her team at Belong in Wigan, I knew dad would be well cared for and his need met. They made him feel welcome, loved and like a member of their own family. This has been a great comfort to me and my sister. I can’t thank them all enough. Everyone at Belong I have had the pleasure to meet and know are truly wonderful and caring people. Thank you all. I know he wants the easiest of residents, but he was my dad and I loved him. I thank you all for your kindness, compassion, patients and care. God bless you.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Ian B (Son of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father has been a resident at Belong Wigan for the last 12 months. From my first inquiry phone call to Belong (at the height of Covid lockdown) to the ongoing daily care, he has received subsequently, the management and care staff have been kind, helpful and professional. Over those 12 months,
dad has needed more and more nursing care: it is obvious from his care notes (which we can view daily online via the Gateway service) and most obviously when I and family members visit, that he is being well looked after and all his needs met. He recently celebrated his 90th birthday and staff did everything to make this a special day for him. From the standard of food, cleanliness, to the professionalism and kindness of staff, we cannot praise Belong Wigan enough.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this lovely feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience.


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Review from Ann S (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has become increasingly vulnerable, and at times, a challenge to manage, but the staff at Belong are exceptional; their empathy and understanding are remarkable. We are so lucky to have these angels looking after our mum. Thank you from the bottom of our hearts for all you do.

Reply from Gill Menguy, General Manager at Belong Wigan

It is a pleasure to look after your mum and thank you so much for your kind comments, especially at this time. We really appreciate your support.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Belong Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Belong Wigan is calculated as follows: ( (460 Excellents x 5) + (23 Goods x 4) ) ÷ 483 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Wigan is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (5)

Gill

Gill Menguy

Job Title: General Manager

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)


Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.


Lana

Lana Welsh

Job Title: Support Manager

Qualifications: Registered Nurse, Level 5 in Leadership and Management


Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.


Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.


Tanya

Tanya Highton

Job Title: Front of House Manager

Joined: 2012

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.


Charlene

Charlene Frodsham

Job Title: Experience Coordinator

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.


Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.


Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.


Sophie

Sophie Walls

Job Title: Belong at Home Area Manager

Qualifications: Level 5 in Leadership Management.


Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.


Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.