See key facts and pricing information on our website.
Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.
On-site parking is available.
Belong Wigan has a Review Score of 10 (9.952) out of 10, based on 41 reviews in the last 2 years. Over all time Belong Wigan has 131 reviews.
Review from Carl D (Son of Resident) published on 18 March 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words and will make sure your comments are shared with the team.
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Review from S E (Daughter of Resident) published on 8 March 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for your lovely comments. The team works very hard they will be delighted with your lovely review.
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Review from L F (Daughter of Resident) published on 8 March 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you so much for taking the time to review us and for your comments about the care your Father is receiving. Our aim is not just to provide a high standard of care for our residents but also to try and meet the expectations of their loved ones. Once again thank you for your positive comments which I will share with our team.
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Review from P D (Husband of Resident) published on 3 March 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for your extremely kind words. The village at Belong Wigan appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for each and every one of them. I will pass on your sentiments to the whole team.
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Review from D P (Son of Resident) published on 3 March 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for your lovely comments. The team works very hard they will be delighted with your lovely review.
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Review from P B (Daughter of Resident) published on 3 March 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
The team at Belong Wigan would like to thank you so much for taking the time to send in this review. We really appreciate your comments and are so pleased that we were able to make a positive difference.
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Review from Ann R (Wife of Resident) published on 2 March 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for your lovely review, the team will really appreciate it! Best wishes.
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Review from A P (Daughter of Resident) published on 2 March 2021
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5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for your extremely kind words. The village at Belong Wigan appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for your mum. I will pass on your sentiments to the whole team.
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Review from S C (Daughter of Resident) published on 26 February 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you so much for your kind words, it means so much. All the team at Belong Wigan strive to provide the best care and companionship to our wonderful residents. I will pass on your kind words to the village team.
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Review from B H (Sister of Resident) published on 24 February 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words and will make sure your comments are shared with the village team.
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Review from L H (Resident) published on 4 February 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for the wonderful review. Our team at the home are thrilled you appreciate their work so much. We are so pleased that you feel at ease and relaxed in our home and enjoy the activities. I will share your kind comments with the team.
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Review from A W (Daughter of Resident) published on 4 February 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for the wonderful review. Our team at the home, work really hard and are thrilled you appreciate their work so much, especially at this difficult time. Thank you for choosing Belong Wigan.
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Review from N C (Daughter of Resident) published on 4 February 2021
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong Wigan.
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Review from C C (Mother of Resident) published on 4 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for your extremely kind words. The village at Belong Wigan appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for each and every one of them. I will pass on your sentiments to the whole team.
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Treated with Dignity
Food & Drink
Staff
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Value for Money
Review from Brian M (Son of Resident) published on 3 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
It is a pleasure to look after your father and thank you so much for your kind comments, especially at this time. We really appreciate your support.
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Review from K T (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you so much for taking the time to post such a lovely review. It is an honour to care for your Mum and we are so pleased that we were able to meet your expectations during a stressful time for the whole family.
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Review from B H (Son of Resident) published on 2 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
The team at Belong Wigan would like to thank you so much for taking the time to send in this review. We really appreciate your comments and are so pleased that we were able to make a positive difference.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H H (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words and will make sure your comments are shared with the village team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian S (Daughter of Resident) published on 7 October 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you for your positive feedback on the support provided at Belong Wigan. We do our best to understand every customer and it is a pleasure to have your mum living with us. Thank you for choosing Belong Wigan.
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Review from Gill R (Daughter of Resident) published on 25 September 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gill Menguy, General Manager at Belong Wigan
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
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The Review Score of 10 (9.952) out of 10 for Belong Wigan is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.952 for Belong Wigan is calculated as follows: ( (460 Excellents x 5) + (23 Goods x 4) ) ÷ 483 Ratings = 4.952
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belong Wigan is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)
Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.
Job Title: Support Manager
Qualifications: Registered Nurse, Level 5 in Leadership and Management
Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.
Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.
Job Title: Front of House Manager
Joined: 2012
Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.
Job Title: Experience Coordinator
Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.
Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.
Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.
Job Title: Belong at Home Area Manager
Qualifications: Level 5 in Leadership Management.
Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.
Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
