Belong Wigan

Millers Lane, Platt Bridge, Wigan WN2 5DD
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10 131 Reviews
  • Belong Wigan, Wigan
Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.

Belong Wigan offers 54 self-contained apartments for independent living in Jasmine and Honeysuckle Court and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Its village centre facilities include a licensed bistro, hair salon, library and exercise studio. Their village is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Their modern, self-contained one and two bedroom apartments are available to either purchase or rent. The Belong ‘Buy Back’ scheme also guarantees that they’ll repurchase your apartment for the same price that you originally paid, providing total peace of mind for apartment owners.

Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.

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Care Provided by Belong Wigan

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gill Menguy (General Manager)
  • Admission Criteria
    • subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Belong Wigan

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,605 – £1,755
    • Self-Funded Residential Dementia Care £1,605 – £1,755
    • Self-Funded Nursing Care £1,605 – £1,755
    • Self-Funded Nursing Dementia Care £1,605 – £1,755
    • RESPITE Self-Funded Residential Care £1,705 – £1,855
    • RESPITE Self-Funded Residential Dementia Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Dementia Care £1,705 – £1,855

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Wigan to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.


  • Parking

  • On-site parking is available.


Belong Wigan Reviews (131)

Total of 131, showing 81-100
10

Belong Wigan has a Review Score of 10 (9.952) out of 10, based on 41 reviews in the last 2 years. Over all time Belong Wigan has 131 reviews.

Overall Experience

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Date Published

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Review from Alan C (Son of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother sadly passed away at the beginning of August and had been a resident on the Willow household since June 2017. The staff treated Mother with great care and dignity at all times and for that we are very grateful. The care home manager and all her staff do a great job in what, at times, must
be difficult circumstances and are always willing to listen to any concerns relatives may have. The nursing staff are also very caring as are the ladies in the Bistro. Nothing is 100% perfect in this world but the positives far outweigh any negatives.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from Barbara G (Sister of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have dealt with the lockdown with compassion and profession, the residents have been protected and the relatives informed at all times. Coudn't have asked for a better place for my brothers care, he is difficult to deal with but they accept him for what he is.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your brother is settled and happy. Thank you for choosing Belong Wigan.


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Review from Anne K (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not a relative who is easily pleased as those who know me will attest. However, I cannot be more grateful to everyone on Cedar who care for our mum. With the COVID lockdown and all the difficulties that brings I have been really impressed with how Belong have handled things. Emotions have run high
especially with myself, all carers and staff have been sensitive and understanding. I can only thank everyone again and assure you we do understand how very difficult the work you do is. We appreciate and value everything you all do.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Wigan.


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Review from Vicky B (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy at Belong. She enjoyed her meals in the bistro with family and friends, her day trips out and the different activities she got involved in with the wider community. The staff are extremely caring and know all residents by their first names. They have a super activities team to
keep residents busy at all times of the day. We enjoyed all the family days and always felt very welcome when we visited.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback about Belong Wigan. It was a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Claire A (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Belong Wigan for caring so well for my dad who had gone into them paraplegic due to a spinal abscess.
The journey from start to finish was fantastic, extremely good communication with my dad and his family. All the staff on Willow House are to be commended for the care, patience
and kindness. My dad only being 61-years-old and the loss of his ability to walk only happening over a year he was frustrated sometimes had low moods but Willow House kept his spirits high.
He has now returned home yesterday to his wife and I can not thank you enough for helping this happen especially through this pandemic. I know it's been difficult to sort but you did it, you know who you are. Thank you for not just being carers but also good friends to my dad.

Reply from Gill Menguy, General Manager at Belong Wigan

It was a real privilege to support your Dad, and we are so pleased that we were able to help with his rehabilitation so he could return home - even though we miss him at the village! Thanks for your kind comments, which will mean a great deal to the team and we wish your family all the very best.


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Review from D M (Wife of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience with Belong caring for my husband.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this feedback on Belong Wigan. We aim to maintain high standards at Belong Wigan and we are so delighted to hear this has been your experience. Thank you for choosing Belong Wigan.


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Review from J L (Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after with care and kindness. The staff have been great. They have made my stay very pleasant.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for this lovely review of Belong Wigan. We really appreciate you taking the time to provide it and our village staff will be delighted to hear that you are settled and happy. Thank you for choosing Belong Wigan.


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Review from Jayne M (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong Wigan and particularly Beech House, where my mum lived and now cared for over the last few years is an amazing place. I felt that she was part of a family who encouraged her to do things and live life to the full. Mum was well fed with home-cooked meals, clean and well cared for. The staff were
always there for her and also for relatives like me, keeping us updated and informed, also making us welcome. I would recommend this wonderful home with its fantastic staff to anyone. It really is a home from home.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to post this incredibly moving feedback. It's a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Gerard H (Friend of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of relatives in both the household and independent apartments confirm what was our first impression some six months ago.
High quality of facilities supported by caring staff.
Having easily accessed good NHS resources makes it easier for the family to support.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this feedback for Belong Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village staff teams to know that this is appreciated. Thank you for choosing Belong Wigan.


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Review from Kim L (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mum received over the years at Belong Wigan. Thank you very much for your help.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Wigan.


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Review from G W (Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my wife moved into Belong Wigan in August, before we moved there I was in hospital and needed full-time care. I tried a care home in the area but it wasn't for me. My wife is registered blind and deaf, having been married for 40 years and wanted to remain together. Belong Wigan offered us
a bedroom together and made the extra bedroom a lounge so we could have alone time. When we moved here I couldn't walk and was really down about it. Belong offered me the opportunity to go to the gym supported by the gym instructor, and what a difference it has made. I can now walk independently without a Zimmer. I am currently taking part in a Road Worlds competition whereby we ride miles on a bike in competition with other care homes. I want to say, for the first time in 12 months, I feel myself and my wife are having quality time together, we never thought living in a care home would have so many benefits. Well done team Wigan, everything you do and provide is excellent.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this lovely feedback about Belong Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. I will ensure your comments are shared with everyone. Thank you for choosing Belong Wigan.


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Review from Julie S (Daughter of Resident) published on 27 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home, providing the highest possible level of care. My mum spent two weeks here for a period of respite. She has mobility issues due to suffering from Parkinson’s disease and also, has Dementia. The lovely ladies at Laurel House couldn’t have treated her any better. Nothing was too much
trouble and her medication was given on time without any prompting. Watching how the staff interact with residents demonstrates it is a vocation for them, not a job. Well done ladies we look forward to seeing you again soon.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village staff teams to know that this is appreciated. Thank you for choosing Belong Wigan.


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Review from Clare R (Daughter of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of one of the carers in Cedar House Wigan. My father has been a resident for 3 years and had to be admitted to A&E late one evening. I live 250 miles away and made my way there as quickly as I could. The carer insisted on accompanying him even though it was late and her
shift had finished. She remained with him throughout the next 5 hours refusing to leave his side I was told by the A&E staff and was with him when he passed away. All the time talking to him and letting him know I was on my way. I missed him by 30 minutes but I am comforted to know that he had someone he knew and cared about him so much by his side. The A&E staff said she had gone above and beyond her duties. She then went home to attend to her own young family and then straight to a course she was scheduled to attend. If this is not exceptional I don’t know what is. Thank you once again for all you did for Dad.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences. Thank you so much for taking the time to post this incredibly moving feedback about Belong Wigan. It was a privilege to support your father and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure your kind words are shared with everyone. Thank you for choosing Belong Wigan.


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Review from Jeanette C (Daughter-in-law of Resident) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is exceptional, facilities second to none. All of the team provided outstanding support to both my father-in-law and family.
The relatives' gateway site allowed us to have access to his records and enabled us to communicate with the team easily. All of the staff treated my father-in-law with
dignity and respect and the management team kept us fully informed.
I cannot recommend this care home enough.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience. Thank you for choosing Belong Wigan.


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Review from Joanne L (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care and affection mum is shown on Cedar House. Despite her challenging condition, they seem to have won her around, which is a huge step forward for us as a family.
The set up here at Belong Wigan is ideal for our circumstances as dad is fit and well and wants to spend
as much time as possible with mum, who has advanced vascular dementia. Dad lives in one of Belong’s apartments and is really settled there.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. It's a pleasure to have your Mum and Dad living with us. I will share your kind comments with our staff teams. Thank you for choosing Belong Wigan.


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Review from Elaine S (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Belong for 8 years. The care she receives is excellent. The staff are lovely and are very caring to Mum's variable moods - she can be difficult at times, but they know how to respond/always loving! The only negative response/feedback is there are not enough activities within
the household i.e., singers in house on a regular basis (not always in the venue) as Mum often does not want to leave her team/lounge. (Needs decorating. Needs 'old fashioned memories' in the lounge areas. Meals/diet needs reviewing also - more appropriate meals.)

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. We are delighted to hear that you are overall pleased with the service received and that your mum is happy and settled here. We encourage customer feedback so that we can continuously look at ways to improve and so I appreciate your feedback which I will discuss with the team. Thank you for choosing Belong Wigan.


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Review from Dawn C (Daughter of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after to an excellent standard.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. The staff teams work hard to ensure we deliver high standards of care and we are delighted that this has been your experience. Thank you for choosing Belong Wigan.


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Review from Janice A (Relative of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are excellent and clean. The staff are really good, very helpful in all matters. The care is really good, the needs of the resident are met at all levels. As a whole it is excellent.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. We are delighted to hear that your experience has been so positive and trust it will continue to be so.


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Review from Ian C (Son of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Belong in Platt Bridge for 18 months or so, until her recent death.
During her time at Belong, she was well looked after. But more than that, the care staff on Willow household demonstrated genuine care and affection for her. A care home needs to have a high standard of
facilities and activities, and Belong Wigan does have those; but it lives or dies on the quality and capability of its care team. The team on Willow Household, who cared for Mum, were first class in my opinion. They are a bunch of dedicated people, who have a good sense of fun and empathy. As a relative, I always felt welcome and I will actually miss seeing them every week. In many ways, it felt like being part of an extended family which included the other household residents as well.


We looked at a number of other care homes before choosing Belong - and it was very much the best we saw. Looking back on Mum's time there, Willow Household fully delivered on that promise.


Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. Please accept our condolences; it was a privilege to support your mother on Willow Household and the teams will be delighted to know that she was happy here and that their dedication is appreciated. Thank you for choosing Belong Wigan.


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Review from Phil E (Son of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was cared for in Willow House in Belong Wigan for 4 years during which time the level of care was excellent, the senior management were responsive and supportive of family requests and the standard of accommodation was superb. Daytime and night staff formed a great bond with Mum and they were
genuinely upset at her passing which I thought spoke volumes for the culture in the home. Thanks.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to write your review of Belong Wigan. Please accept our condolences; it was a privilege to care for your mum and we are pleased to know that she was happy during her time here. We will ensure your kind words are passed on to the Willow House team.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Belong Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Belong Wigan is calculated as follows: ( (460 Excellents x 5) + (23 Goods x 4) ) ÷ 483 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Wigan is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (5)

Gill

Gill Menguy

Job Title: General Manager

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)


Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.


Lana

Lana Welsh

Job Title: Support Manager

Qualifications: Registered Nurse, Level 5 in Leadership and Management


Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.


Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.


Tanya

Tanya Highton

Job Title: Front of House Manager

Joined: 2012

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.


Charlene

Charlene Frodsham

Job Title: Experience Coordinator

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.


Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.


Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.


Sophie

Sophie Walls

Job Title: Belong at Home Area Manager

Qualifications: Level 5 in Leadership Management.


Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.


Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.