Belong Wigan

Millers Lane, Platt Bridge, Wigan WN2 5DD
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10 131 Reviews
  • Belong Wigan, Wigan
Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.

Belong Wigan offers 54 self-contained apartments for independent living in Jasmine and Honeysuckle Court and six supported ‘households’ with modern en-suite bedrooms and open plan lounge and kitchen areas. Its village centre facilities include a licensed bistro, hair salon, library and exercise studio. Their village is a stunning example of how advanced design and very high standards of care can provide a new quality of life for older people.

Their modern, self-contained one and two bedroom apartments are available to either purchase or rent. The Belong ‘Buy Back’ scheme also guarantees that they’ll repurchase your apartment for the same price that you originally paid, providing total peace of mind for apartment owners.

Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are available around the clock to support individuals with dementia and those residents who require clinical care.

To find out more, why not visit and see for yourself. Call to arrange a personal tour, or to request a brochure.

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Care Provided by Belong Wigan

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gill Menguy (General Manager)
  • Admission Criteria
    • subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Belong Wigan

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,605 – £1,755
    • Self-Funded Residential Dementia Care £1,605 – £1,755
    • Self-Funded Nursing Care £1,605 – £1,755
    • Self-Funded Nursing Dementia Care £1,605 – £1,755
    • RESPITE Self-Funded Residential Care £1,705 – £1,855
    • RESPITE Self-Funded Residential Dementia Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Care £1,705 – £1,855
    • RESPITE Self-Funded Nursing Dementia Care £1,705 – £1,855

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Wigan to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.


  • Parking

  • On-site parking is available.


Belong Wigan Reviews (131)

Total of 131, showing 101-120
10

Belong Wigan has a Review Score of 10 (9.952) out of 10, based on 41 reviews in the last 2 years. Over all time Belong Wigan has 131 reviews.

Overall Experience

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Review from Sarah F (Granddaughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for my grandma was an extremely difficult task. Belong Wigan were so accommodating to allow us to visit and look around their care home any time of the day. We immediately felt this was the right place. Everywhere was spotless and smelt fresh and clean, the staff were always maintaining
all areas of Belong. All the staff were friendly, welcoming and very approachable.
My grandma felt settled immediately and adapted to this life easily as the staff made her feel like they were a family. There was continuity for the residence with the staff so individual needs, help and comforts could all be met to the highest standards. Friends and relatives are welcome anytime to continue that welcoming feeling. The care received was outstanding, the staff always on hand be it medical needs or just some company. At all times staff were professional and safety and security was outstanding. They went far beyond our expectations and for that, we can’t thank Belong enough.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. We aim to maintain high standards and provide a warm, homely and welcoming environment and so we are delighted to hear that this has been your experience. It's a privilege to care for your grandma and trust she will continue to be happy here; thank you again for your kind words and for choosing Belong Wigan.


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Review from Krestyna B (Daughter of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From January 2018 to the end of October 2018, Mum has lived in five care homes, three of which are part of the Belong group. Mum has suffered a broken hip, pneumonia, had nine weeks in hospital and lost seven kilos. Mum has mixed dementia, challenging behaviour and is very confused especially with all
the moves. I have been really worried and have desperately tried to find the right care home where Mums needs could be met. Finally, I have found the perfect place, Belong Wigan.
The staff are a cohesive, extremely well trained, well led, enthusiastic, happy and caring team. They are simply amazing. It's a pleasure to visit Mum and see her living with purpose, helping in the kitchen, gardening, dancing, singing and happy. Since Mum's move to Belong Wigan six weeks ago. she has gained all the lost weight. She is genuinely cared for, treated with respect and dignity.
A huge thank you to the outstanding home manager, admiral nurses and all the staff you are a real credit to the Belong organisation.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. I am personally aware of the issues you experienced before moving your mum to Belong villages and so I am delighted to know that she has settled into Belong Wigan and is now happy here. I will ensure your touching comments are shared with the team here, who will be delighted to know they are making a difference. Thank you for choosing Belong Wigan.


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Review from Ian F (Son of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite Dad only being in Belong and the Cedar household for a couple of months, we were overwhelmed by the care, support and attentiveness provided by the staff in these fantastic facilities. Dad had Alzheimer's disease and dementia but from the first day after his transfer from hospital, the staff
made a positive impact on his life (and ours). We easily personalised his room to maintain an element of familiarity for him. He was so well looked after and we were made extremely welcome with many cups of tea and coffee. As Dad's time drew to a close, we were supported superbly well and were able to stay by his side, holding his hand.
The manager has every reason to be proud of her team of carers in Cedar house. It’s very apparent that they clearly love what they do; their commitment to providing the residents with the very best care and a loving, family-style environment played a large part in our decision as a family to place Dad in their care.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit this incredibly moving review. It was an honour and a privilege to care for your dad during his time with us and we are pleased to know that you all felt supported and welcome at the village also. It means a great deal to me and the team on Cedar House. Thank you again for choosing Belong Wigan; best wishes.


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Review from Deborah W (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in Cedar House which was excellent. All the staff were genuinely very caring and nothing was too much trouble. The whole ethos of Belong is superb and the atmosphere in the whole village is relaxed and friendly.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide your review of Cedar House at Belong Wigan. The staff team will be delighted to know that you were happy with the service provided and it was a pleasure to have your dad living with us.


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Review from Pauline (Daughter-in-law of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you and your staff for all the consideration and duty of care that everyone has shown to Mum during her two and half years that she spent on Acacia.
I would like to commend the professionalism that your staff have shown to us all as a family as well as Mum. It’s obvious that the
staff are trained to a very high standard, but most of all your selection process is excellent because each member of staff is compassionate, caring and not there to just do a job, the warmth of the households is just like a true family.
It was touching that everyone came to visit her during her final days including those on reception. Thank you especially for making Mum's last few days so much easier for us as a family - the endless cups of tea, coffee and meals were amazing - and the support afforded to us all was much appreciated.
I take this opportunity to thank each and every one of you that was involved in mother's care. It was all the little extra touches that meant so much.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and I will ensure your kind words are shared with the staff team.


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Review from M M F (Wife of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for nearly five years. In that time, we have both got to know the staff well and regard them all as our friends.
Occasionally, as I have a sharp eye, and want only the best for my husband, I note small slip-ups in care - awkward position in bed, some aspects of grooming. BUT
nothing dramatic and all usually remedied when asked for.

Reply from Gill Menguy, General Manager at Belong Wigan

We are delighted to hear that overall you are happy with the service and the team have addressed any concerns which may have arisen promptly. Thank you for taking the time to submit your review of Belong Wigan.


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Review from Audrey J (Resident) assisted by family/friend published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stay here so my daughter and her husband can have a holiday. I also come on a Thursday for the day.


I enjoy staying and really like the staff.


I have just had a not very nice experience with one of the night staff who wasn't very nice to me during the night.


Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this feedback. We are happy to hear that you are mainly happy with the service provided, but of course extremely concerned to hear about this experience. Naturally, we are investigating and addressing this as a priority and will keep you updated.


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Review from Gary B (Son of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Belong for over a year now. The staff at Belong were very supportive and caring as mum moved into residential care from independent living. Not only have they provided excellent care for mum but they have also supported my sister and me.


Belong supplies great care, great resident

service in excellent facilities. All of which is a great credit to the staff and management.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to hear that your mum is happy at Belong Wigan and trust that your experience will continue to be so positive.


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Review from Jean R (Sister of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very pleased with the care that my sister receives.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this positive feedback. We are delighted to hear that you are happy with the support your sister receives and trust that your experience will continue to be so positive.


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Review from Graham C (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at Belong Wigan for three months until his passing. The love, care and kindness shown to my father, and the family as a whole, far exceeded our expectations. I would have no hesitation in recommending Belong Wigan to those who need care for their loved ones - in my opinion, you
would struggle to find better in this part of the UK.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your father and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the staff team.


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Review from Lyn M (Wife of Resident) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Willow for almost a year now and I can't thank the staff enough for all the excellent care and support not only for my husband but for myself and my family. The nursing team and management are so caring and understanding (also in my case extremely patient!!) I highly
recommend Belong. I'm so grateful to everyone for everything they do.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide this lovely feedback, which is valued by all the staff team. Our staff work really hard to ensure a friendly and supportive environment and we are so happy to hear that this has been your experience.


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Review from D M (Daughter of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident in Willow House and has been since June 2017.


I would like to take this opportunity to thank everyone involved in saving Mum's life. At the end of September whilst she was in Willow House my mum, unfortunately, suffered a heart attack. The staff on duty were amazing,

they quickly performed CPR and got Mum breathing again before the paramedics arrived. If it wasn't for their quick actions my mum wouldn't be with us today. I cannot thank them enough on behalf of all her family.


I would also like to thank every member of staff at Belong, everyone has made us feel so welcome and it's comforting to know as a family Mum is being well cared for.


I wouldn't hesitate to recommend Belong.


Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to provide us with this incredibly moving feedback. It is a privilege to care for your mum and we are extremely proud of our village staff team for using their skills and training to help your mum when it was needed. We aim to make all our residents and their families feel welcome and supported so we are delighted to hear this has been your experience.


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Review from James F (Son of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad took ill in June 2016 with Pulmonary Fibrosis.


On discharge from another visit to the hospital, he decided that a more supportive and comforting environment than care at home would be appropriate.


As my Dad was too unwell to visit potential care environments I visited 14 on his behalf

to ‘vet’ them. I can hand on heart say that the only environment I was remotely comfortable in my Dad being ‘re-homed’ was at Belong.


The management team made the process smooth and welcoming which offered further comfort.


The care received has been very positive with standout individuals who became part of an extended family caring for my dad.


As a parent myself, it was a positive environment in which to bring his grandchildren to visit and although not Home, it was a best-fit substitute.


Sadly my Dad passed away this month and I am grateful for the respects that I have received from the team.


Thank you for caring for my Dad.


Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your dad and we are pleased to know that he was happy during his time here. Thank you for taking the time to submit your review and we will ensure that your kind words are shared with the staff team at the village.


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Review from Phil (Son of Resident) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Belong Village, Wigan for the few weeks before his death in October 2017. He had advanced Alzheimer's Disease and poor mobility.


He was extremely settled and happy throughout his time at Belong. The family could not have asked for or expected a higher, more personal standard

of care for him.


The atmosphere in the house was always calm and friendly. Staff were lovely with him, quickly getting to know him as a person, and treating him with dignity, respect and good humour. They ensured that his last weeks were comfortable and happy.


I would recommend Belong Village, Wigan in the very highest terms - I cannot think of a single area that I would suggest improving.


Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this very moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Gillian Y (Daughter of Resident) published on 14 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Cedar House, at Belong Village Wigan for three years finally passing away on the 1.8.2017.
She suffered from mixed dementia and always told us not to worry about her because she was well looked after. We visited her frequently so I feel certain that I would have seen any real problems,
had there been any. Staff tried to find things to keep her occupied at all times and were always attentive to her needs.

Reply from Tracy Brookes, marketing supervisor at Belong Wigan

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the staff team at the village.


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Review from Dilip C (Nephew of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was a resident in Beech House Wigan and from the day she resided at the home her condition improved. The care and attention provided by staff was second to none and we have nothing but praise for every aspect of Belong. Unfortunately, my auntie had a fall and her condition deteriorated but
despite this and as her needs grew, the care also afforded grew. In the final days of her life your staff excelled themselves and my auntie died with dignity and the staff became her friends.

Reply from Tracy Brookes, Marketing Supervisor at Belong Wigan

Thank you for taking the time to submit this incredibly moving feedback. It was a privilege to support your auntie and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thank you once again. Kind regards.


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Review from Lynn H (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved from a residential home to Belong Wigan, in March. The manager went above and beyond to help me get mum into Belong Wigan. Without her, my mum's last few months would not have been so happy. My mum was treated with respect and dignity. She got to enjoy a few outings which she loved. The
carers are kind and very patient and work tirelessly to bring happiness into the lives of those living there. Thank you for looking after my mum in her last few months.

Reply from Tracy Brookes, Marketing Supervisor at Belong Wigan

Thank you for taking the time to submit this moving feedback. It was a privilege to support your mum and the staff teams will be pleased to hear that they were able to make a difference during your mum's time at the village. Kind regards.


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Review from M H (Friend of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased my friend has made excellent progress in three days.
She is walking with help. She had her hair done in the hairdressers. She has been to the chiropodist and looks well looked after.

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Review from Kate H (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Beech House at Belong in December 2016. Previously she had spent 9 weeks in hospital as most other care homes could not accommodate her due to her 'challenging behaviour'.
The carers, nursing staff and management showed immense care, empathy and, most importantly, respect to her.
The
organisation of the home into 'households' of 11 residents enhances this level of care and makes one wonder why other care homes don't adopt this system.
I cannot praise the staff highly enough and the care they gave to her and to us in her final days shows what wonderful people they are.

Reply from Tracy Brookes, Marketing Supervisor at Belong Wigan

Thank you for taking the time to post your review of Belong Wigan. It was a privilege to support your mother and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Kind regards.


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Review from Frances L (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Belong on continuing health care from December 2016 until her death in May 2017. The care staff in Beech House were absolutely amazing and became like friends to us - they cared for us as well as Mum, especially in her final days. Praise must also go to the nurses who were so kind and
caring. They took time to sit with us and explain things. The management team are caring and efficient as well. They made things easy for us.

Reply from Tracy Brookes, Marketing Supervisor at Belong Wigan

Thank you for taking the time to submit your kind words and feedback. Our staff will be touched to read this. It was a privilege to care for your mum and we are delighted to hear your experience was both positive and supportive. Kind regards, the Belong team.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Belong Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Belong Wigan is calculated as follows: ( (460 Excellents x 5) + (23 Goods x 4) ) ÷ 483 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Wigan is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (19)

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Meet the Team (5)

Gill

Gill Menguy

Job Title: General Manager

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)


Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.


Lana

Lana Welsh

Job Title: Support Manager

Qualifications: Registered Nurse, Level 5 in Leadership and Management


Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.


Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.


Tanya

Tanya Highton

Job Title: Front of House Manager

Joined: 2012

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.


Charlene

Charlene Frodsham

Job Title: Experience Coordinator

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.


Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.


Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.


Sophie

Sophie Walls

Job Title: Belong at Home Area Manager

Qualifications: Level 5 in Leadership Management.


Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.


Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.