Westleigh Lodge Care Home has a Review Score of 9.7 (9.749) out of 10, based on 14 reviews in the last 2 years. Over all time Westleigh Lodge Care Home has 65 reviews.
Review from C B (Daughter of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
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Review from A M (Great-granddaughter of Resident) published on 9 July 2024
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5.0 out of 5
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Review from Hannah M (Granddaughter of Resident) published on 9 July 2024
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Overall Experience
4.0 out of 5
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Review from B W (Grandson of Resident) published on 9 July 2024
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Overall Experience
5.0 out of 5
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Review from Christine P (Wife of Resident) published on 20 May 2024
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Overall Experience
5.0 out of 5
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Review from Nicola L (Granddaughter of Resident) published on 4 March 2024
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Overall Experience
5.0 out of 5
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Review from R W (Granddaughter of Resident) published on 7 December 2023
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Overall Experience
5.0 out of 5
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Review from J R (Husband of Resident) published on 6 October 2023
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Overall Experience
5.0 out of 5
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Review from Andrew L (Partner of Resident) published on 27 June 2023
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Overall Experience
5.0 out of 5
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Review from Margaret S (Daughter of Resident) published on 12 June 2023
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Overall Experience
5.0 out of 5
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Review from M H (Daughter of Resident) published on 7 June 2023
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Overall Experience
5.0 out of 5
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Review from Gail N (Daughter of Resident) published on 7 June 2023
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Overall Experience
5.0 out of 5
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Review from C B (Daughter of Resident) published on 7 June 2023
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5.0 out of 5
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Review from P W (Daughter of Resident) published on 7 June 2023
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5.0 out of 5
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Review from Andrew H (Son of Resident) published on 12 July 2022
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Overall Experience
5.0 out of 5
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Review from Gordon B (Husband of Resident) published on 29 June 2022
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Overall Experience
5.0 out of 5
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Review from Susan B (Daughter of Resident) published on 1 June 2022
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5.0 out of 5
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Review from Tracy L (Daughter of Resident) published on 1 June 2022
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5.0 out of 5
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Review from John D (Husband of Resident) published on 31 May 2022
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Overall Experience
5.0 out of 5
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Review from Ronald C (Husband of Resident) published on 31 May 2022
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5.0 out of 5
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The Review Score of 9.7 (9.749) out of 10 for Westleigh Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.749 for Westleigh Lodge Care Home is calculated as follows: ( (127 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 167 Ratings = 4.749
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westleigh Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Sep 2018
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Job Title: Home Manager
Introducing Tina Dale
Home Manager at Westleigh Lodge, Wigan
What does ‘kindness’ mean to you?
“I firmly believe that kind care means providing the highest quality of care and always acting in the Resident's best interests.”
As a Registered Nurse, Tina has gained more than 16 years’ experience in providing care and support to older people living with dementia, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked for the company for a number of years, Tina closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Westleigh Lodge.
When asked what she enjoys most about her role, Tina remarked: “I love having the opportunity to make a difference to the lives of our Residents.”
Away from work, Tina enjoys reading, socialising and spending time with her family.
If you would like to find out more information about Westleigh Lodge, Tina has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
