Westleigh Lodge Care Home

Nel Pan Lane, Leigh WN7 5JT
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9.7 65 Reviews
  • Westleigh Lodge Care Home, Leigh
Set in beautiful surroundings on the outskirts of Leigh, Westleigh Lodge Care Home offers personalised nursing dementia care to older people.

The friendly and purpose-built care home offers a relaxing environment for residents, with plenty of spots for them to enjoy the quieter moments. There are a choice of lounge areas which feature comfortable and specially designed furnishings and residents also benefit from a range of comfortable and well-equipped bedrooms, with some offering views across the garden.

For meal times, Westleigh Lodge has a range of lovely dining areas where residents can relax and enjoy dining with family and friends or with other residents. The catering team work hard to make mealtimes a sociable and stimulating part of each day, designing menus that suit individual preferences and requirements.

Community is an integral part of life at Westleigh Lodge, residents are encouraged to get involved with the local community in whatever way they wish.

The care team is on hand to help make life at Westleigh Lodge enjoyable for every resident. By getting to know each person they support, the team encourage everyone to take an active part in life. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to live life the way they choose, with the reassurance that they're receiving the kindest care and support each day.

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Care Provided by Westleigh Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Christina Dale (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette

Westleigh Lodge Care Home Reviews (65)

Total of 65, showing 21-40
9.7

Westleigh Lodge Care Home has a Review Score of 9.7 (9.749) out of 10, based on 14 reviews in the last 2 years. Over all time Westleigh Lodge Care Home has 65 reviews.

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Review from Kathleen H (Sister-in-law of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming experience was shown by the staff, demonstrating loving care and attention to my brother-in-law. He is always clean and dressed well on every visit I make. The staff are always ready to help and discuss any questions you put to them. I am very happy with Westleigh Lodge Care Home and
feel reassured it was the right decision to select this care home for him. Always plenty going on to keep the residents happy, a first-class team showing 100% commitment.

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Review from Val H (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that I am definitely satisfied with the care my father receives, the same as when my Mam was in Westleigh Lodge Care Home. Dedicated staff and contact easy if there are any problems.

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Review from D M (Wife of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into your care home in November 2019 from another home. We soon noticed an improvement in him- he seemed happier and enjoyed seeing friends and family again. He has a good relationship with care staff, who attend to his needs with care and consideration. Due to covid restriction visits
have been limited but we have felt reassured by emails, videos and photographs sent to us.

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Review from G P (Wife of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Westleigh Lodge after spending 2 1/2 years in a different nursing home in Wigan. When he transferred he was not communicating or standing. He would not open his eyes or his mouth so was not eating or drinking. We thought he had 'given up'. He needs full and 100% care, and after only
24 hours was eating from a spoon and drinking. His eyes are wide open and he is trying to communicate and stand with assistance of 2 carers, we have seen a miracle. Thank you.

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Review from Louise M (Granddaughter of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna was moved from a different care home to Westleigh Lodge for a number of reasons. The staff here are fantastic, they invest so much time, patience and specialist care into the residents.
I can honestly say on behalf of myself and my family; that our only regret is that my nanna didn’t move
to Westleigh sooner and get to spend more time here.
The staff treated my nanna for end of life care, and we couldn’t have asked for more. Unlike previous experience, my nanna was made to look very clean and comfortable at all times, we as a family, going through a very emotional time were also very well looked after by the staff here, and nothing was too much trouble for any of them.
Some carers really did go above and beyond comforting my nanna, in ways such as singing to her and showing her care and compassion - even making meals for our family visiting. We are truly very grateful to everybody at Westleigh, and the kind, professional service they have provided. Will always be appreciated.

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Review from E U (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my Dad has been in this home he has been far better looked after than in the previous place he was in. They are really professional and caring, all of them seem well trained. They are courteous and help my Dad greatly, the food always looks good and nutritional and plenty of it. They are always
checking on him and I am happy to say I feel very confident in all the care he is receiving. Hope they keep up the good work.

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Review from S M (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in hospital after several falls at his previous care home. We came to view Westleigh Lodge and was pleased with everything here. When Dad was discharged from hospital and came to live here the staff were amazing! They helped my dad with tender care, patience and compassion. Nothing is too
much trouble, my dad is happier, healthier and gaining weight. Genuinely cannot find fault with the level of care he is receiving at this lovely place. Fantastic!

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Review from Andrew S (Son of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Carers for my mother who recently passed away in the home. Professional and caring staff.

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Review from Diane Katie L (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home. Caring and hard-working staff.
High standards of care. Well managed. Residents well cared for and relatives made welcome.

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Review from Catherine B (Wife of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support from all the staff.

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Review from Jean W (Sister of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is well looked after and cared for. Nothing is too much trouble for the staff on duty. I am satisfied with all the care and attention that my sister is getting.

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Review from Collette H (Friend of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a friendly family atmosphere, staff are only too happy to help.
Since my friend went into the home she looks better, looked after and is putting on weight. Her family are happy as in her previous care home she was sleeping all the time, now she is more alert, so Westleigh Lodge are obviously
doing their jobs well.
Nice home.

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Review from C J (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westleigh Lodge are professional, caring, polite and very helpful. I have seen a difference in my mum in 3 days of coming to Westleigh Lodge.

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Review from Pauline W (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was treated so well by all of the staff during her 2-year stay but during her last 3 days before she passed away, the love and care that all the staff gave her and my family was above and beyond exceptional.
They were so loving, caring and respectful and made my mum's last days perfect.
We
have some fabulous memories. Thanks to all the staff at Westleigh Lodge.

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Review from Michael B (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems to be happy here and likes the staff.

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Review from Mary C (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my mother needs are being met well. Great care home at Westleigh Lodge. All staff are always very nice to us when we visit and very helpful. If we need any help with anything, as we looked after mam for 10 years before she came in here, we know how hard this job is to look after old age and
dementia, so many thanks for all care given and well done all.

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Review from David T (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be friendly and welcoming during my visits to see mum. They have looked after my mum extremely well during these difficult and challenging times and I would recommend the home to any friend who may need this type of support for any family members.

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Review from Colin B (Husband of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is excellent and all the staff are great.


Nothing is too much trouble, the care is provided with care, dignity and compassion.


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Review from Norman R (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my mums first year in the home and I find the staff very caring and helpful. My mum enjoys the activities and seems very happy in herself.

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Review from James M (Husband of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more happy with the care and the home my wife gets and if she could, she would tell you that herself.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Westleigh Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Westleigh Lodge Care Home is calculated as follows: ( (127 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 167 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westleigh Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tina

Tina Dale

Job Title: Home Manager

Introducing Tina Dale
Home Manager at Westleigh Lodge, Wigan


What does ‘kindness’ mean to you?


“I firmly believe that kind care means providing the highest quality of care and always acting in the Resident's best interests.”


As a Registered Nurse, Tina has gained more than 16 years’ experience in providing care and support to older people living with dementia, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tina closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Westleigh Lodge.


When asked what she enjoys most about her role, Tina remarked: “I love having the opportunity to make a difference to the lives of our Residents.”


Away from work, Tina enjoys reading, socialising and spending time with her family.


If you would like to find out more information about Westleigh Lodge, Tina has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.