Westleigh Lodge Care Home

Nel Pan Lane, Leigh WN7 5JT
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9.7 65 Reviews
  • Westleigh Lodge Care Home, Leigh
Set in beautiful surroundings on the outskirts of Leigh, Westleigh Lodge Care Home offers personalised nursing dementia care to older people.

The friendly and purpose-built care home offers a relaxing environment for residents, with plenty of spots for them to enjoy the quieter moments. There are a choice of lounge areas which feature comfortable and specially designed furnishings and residents also benefit from a range of comfortable and well-equipped bedrooms, with some offering views across the garden.

For meal times, Westleigh Lodge has a range of lovely dining areas where residents can relax and enjoy dining with family and friends or with other residents. The catering team work hard to make mealtimes a sociable and stimulating part of each day, designing menus that suit individual preferences and requirements.

Community is an integral part of life at Westleigh Lodge, residents are encouraged to get involved with the local community in whatever way they wish.

The care team is on hand to help make life at Westleigh Lodge enjoyable for every resident. By getting to know each person they support, the team encourage everyone to take an active part in life. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to live life the way they choose, with the reassurance that they're receiving the kindest care and support each day.

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Care Provided by Westleigh Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Christina Dale (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette

Westleigh Lodge Care Home Reviews (65)

Total of 65, showing 41-60
9.7

Westleigh Lodge Care Home has a Review Score of 9.7 (9.749) out of 10, based on 14 reviews in the last 2 years. Over all time Westleigh Lodge Care Home has 65 reviews.

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Review from Karen L (Granddaughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved into Westleigh Lodge Care Home following a long struggle with vascular dementia. My grandma was becoming very depressed and started to lie in bed every day at home. She had no quality of life and started to deteriorate. After a few weeks at Westleigh Lodge Care Home, she was dancing,
singing and has become much loved by the staff. She has a laugh and joke with all. Westleigh Lodge Care Home has certainly given her a new lease of life.

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Review from M C (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The past 4 weeks my mother has been very poorly with a chest infection. The care and attention she gets is excellent. Over the year's they have gotten to know her very well, therefore my mother know's what she wants to do and what she does not want to do. She always gets what she wants, is looked after
and treated with great care. I have got to know all the staff from top to bottom in the home. If I ever have any concern it is dealt with straight away. One big happy family.

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Review from Christine H (Daughter of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's amazing how the staff are so helpful, caring and loving towards my father. They all work so hard to ensure my dad and the other residents have the best experience with this terrible disease.
Thank you for providing my family with a life line.

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Review from C M (Wife of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I had a very torrid tale prior to him becoming a resident in Westleigh Lodge. I cannot thank the manager and her team enough for their wonderful care and kindness to us both. We work very closely together to create the best environment and care my husband needs - my knowledge of him
and the team's professional knowledge and experience. The most important thing is the feeling of genuine care and affection for the residents as soon as you walk into the home. Our friends and family have also spoken of this. It's difficult to comment on activities as my husband won't engage in any.

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Review from K L (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very good and passionate about the caring job they do. My mum has benefited from this and is very settled here. The home is friendly, clean, warm, we cannot fault the care she has been given.

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Review from Fiona P (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was extremely well looked after and staff treated her like family.


She was very happy there. I would recommend Westleigh Lodge to other families of those with dementia.


Staff were also very alert to Mum's medical and health issues.


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Review from Steven H (Son of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a compliment on what seems to me to be a good improvement on the food the resident are receiving. From the soup through to dessert, it looks appetising, like something the visitors could eat alongside their relatives.

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Review from John M (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Westleigh Lodge and was very happy.

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Review from May H (Wife of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for at Westleigh Lodge for 2 years. I have always been happy with the care and attention that he received. Most important to me personally has been how the staff and in particular the nursing staff have supported me in sometimes difficult times. I have also been encouraged
to help and join in with activities with residents, in particular, the garden which we won an award for!

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Review from A W (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mums stay lasted just under twelve months during which time she was treated with great care and compassion. She had 50% vascular dementia, 50% Alzheimer's, plus long term chronic pain in her spine and leg. Mum had difficulty swallowing but still enjoyed the home cooked meals, particularly the desserts!
The staff are friendly, patient and skilled.

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Review from Chris (Daughter of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away on the 23rd of December in Westleigh Lodge Care Home. The care and attention she received during her stay there was second to none.
I have not only lost my mum but the regular contact with the staff who I consider friends. They treated my mum with the utmost respect and were
very supportive to me also. I am glad that my mum passed away in Westleigh Lodge with caring people around her. Many thanks to all at Westleigh Lodge,

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Review from Maurice B (Husband of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I had a magnificent surprise golden wedding anniversary party in the activities lounge, everyone was welcomed and all thoroughly enjoyed the celebrations. We can't thank the staff enough, everyone joined in the fun and enjoyed a superb buffet. All other residents were offered some buffet
if wanted. I'm sure everyone had a brilliant day.

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Review from Andrea L (Daughter of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (a resident here) and dad celebrated their golden wedding anniversary on Saturday. The help and support I received in planning this event was superb. Every little detail was taken into account and it all remained a secret until the day. The activities room was decorated beautifully and I was
overwhelmed when I first set eyes on it. The love, care and support that my mum and dad, and our family and friends received was (and is) second to none. I cannot thank the staff enough for the help in making this occasion very special indeed.

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Review from S S (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my dad for the first time today in Westleigh Lodge. I was struck first of all by the number of staff present and attending to the residents which gave me a very positive first impression. I was received by the nurse who spent a long time explaining my dad's care to me, this was reassuring
as I live abroad and don't get to visit often.
I feel confident that he is being looked after and is in a caring environment.
My only two issues are difficult as I know the situation in a dementia home 1. The odour of urine when you enter the home. 2. Dad was not wearing his own clothes (the second issue was raised and noted with the nurse).

Reply from HC-One, Careline Team at Westleigh Lodge Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


We thank you for your kind comments about the care your dad receives and are pleased to hear that staff communicate effectively with you regarding his care.
The Home has a robust cleaning schedule in place to eliminate odours and prides itself on maintaining high standards, there are on occasions times when a continence issue may arise which can result in an isolated odour. Staff endeavour to ensure this is addressed in a timely manner and the area is thoroughly deep cleaned. We are pleased that you raised the issue regarding clothing with the Nurse in Charge as this was the right thing to do in order for it to be addressed at the time. It is not to the standard we expect and we have relayed your comments to the whole team to ensure they are aware of correct process to ensure this does not happen again.


Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Geoff F (Son of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had never been in an EMI dementia unit before my mum came in here. I think this home is brilliant. The staff are very caring. It is clean. The food is good. To do this job of caring for people with dementia you have either got it or not got it. There is no in-between and the staff here have definitely
got it 100%.

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Review from Glenn K (Son of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are always friendly, approachable and cheerful, to both myself and my mother. My mother and her room are always clean when I visit, and my mother gives me the impression she is well cared for, and happy.

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Review from D F (Son of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very apprehensive about EMI Nursing but very satisfied and contented with where my mum has gone. Staff are excellent and very approachable - professional, mum settled very quickly, which made my brother and myself feel very at ease.

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Review from David M (Son of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely happy with mum's care while she has been at the home. Staff and facilities are both great. My mother is at the healthiest, both physically and mentally that she has been in recent years. We would highly recommend this home. The staff are friendly and professional, under very difficult
circumstances.

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Review from Angela R (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well cared for and very happy, we have seen a difference in the 2 years she has been a resident.

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Review from J S (Partner of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the home as they take care of all the relatives with privacy and dignity. Everyone gets on they will always tell you what is going on. Everyone has their privacy.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Westleigh Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Westleigh Lodge Care Home is calculated as follows: ( (127 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 167 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westleigh Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Tina

Tina Dale

Job Title: Home Manager

Introducing Tina Dale
Home Manager at Westleigh Lodge, Wigan


What does ‘kindness’ mean to you?


“I firmly believe that kind care means providing the highest quality of care and always acting in the Resident's best interests.”


As a Registered Nurse, Tina has gained more than 16 years’ experience in providing care and support to older people living with dementia, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tina closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Westleigh Lodge.


When asked what she enjoys most about her role, Tina remarked: “I love having the opportunity to make a difference to the lives of our Residents.”


Away from work, Tina enjoys reading, socialising and spending time with her family.


If you would like to find out more information about Westleigh Lodge, Tina has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.