Carrington Court Care Home

190 Darby Lane, Hindley, Wigan WN2 3DU
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9.5 61 Reviews
  • Carrington Court Care Home, Wigan
Carrington Court care home, located in Hindley near Wigan is a purpose-built home accredited with the Gold Standards Framework. Priding itself on delivering personalised and high quality support to all residents, the home offers nursing care in a welcoming and homely setting.

Every aspect of support at the home is covered and residents can rest assured that they will be treated with respect and dignity at all times, whilst enjoying a luxurious environment that has been designed around their needs.

There is choice of lounge areas complete with comfortable and specially designed furnishings and cosy and well-equipped bedrooms. Rooms have en-suite facilities and the home is wheelchair accessible with nurse call systems and TV aerial points, giving residents and their loved ones peace of mind that everything is taken care of.

The dedicated and professional care team at Carrington Court seek to learn about their residents' hobbies and interests, enabling them to design a comprehensive activity programme, supporting those living at the home to enjoy the things they love most.

Understanding the nutritional needs of their residents, the catering team work hard to design a varied and nutritional menu, ensuring an enjoyable dining experience each day for residents, whether they enjoy a solo meal, joining fellow residents or welcoming loved ones to visit.

If you'd like to find out more about life at Carrington Court, please get in touch with the team. The home manager would love to welcome you to the setting and answer any questions you have.

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Care Provided by Carrington Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Asprey (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Carrington Court Care Home Reviews (61)

Total of 61, showing 41-60
9.5

Carrington Court Care Home has a Review Score of 9.5 (9.492) out of 10, based on 11 reviews in the last 2 years. Over all time Carrington Court Care Home has 61 reviews.

Overall Experience

  • 51
  • 9
  • 0
  • 0
  • 1

Date Published

61
2
5
11
50

Review from Kim G (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum passed away recently having been in your care for 16 months. As a family, we were extremely pleased with the standard of care Mum received. In the first few months, her speech improved due to the number of people she came across each day. Her appetite improved and she began to gain weight. In
short, she was thriving, something she had not been doing in her own home.
During my visits, I was impressed by the range of staff calling into her room for various checks and monitoring. Staff were always cheerful and helpful. Mum would relay to me information from staff, indicating they had spent time with her and chatted about their families and daily lives.
It was comforting for us to hear that staff had sat with her in her final hours as the family travelled to be with her. Everyone we dealt with on the day she passed away seemed genuinely saddened at her passing and were sensitive when dealing with Mum's grieving family. I have nothing but gratitude for the team at Carrington Court.

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Review from Carol D (Niece of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent the weekend at this home, I can say what a lovely home and very kind caring staff. They could not do enough to ensure that we as a family were looked after, thank you.

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Review from Denise W (Granddaughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so helpful and caring and respect the time you have with our family member. In the days coming to the end, they support all family members, as well as fantastic care for the resident. I would recommend anyone looking for the help in caring for a family member to come here.

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Review from Karen (Granddaughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent the weekend with my Nan and I have to say how fantastic, supportive and helpful the staff were. Nothing was ever too much trouble, from day staff to night staff. We didn't want to leave Nan in case she passed away, all staff kept nipping into her room to see if we were ok. We much appreciated
it.

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Review from B W (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Carrington Court, including the cleaners and utility staff, were always very caring, helpful and compassionate when dealing with my mother and ourselves.
The home itself was always very clean, tidy and very welcoming. Plenty of activities for residents, could not fault the home and
would recommend it to anyone looking for a home to look after their loved ones.

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Review from Wayne R (Grandson of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after.

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Review from Kerry B (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second to none!
I cannot put into words how I feel about Carrington Court.
The service they give my mum is absolutely outstanding.
The staff have given me extra time with my mum that I thought I wouldn't have.
(Mum had given up before Carrington Court).
One of the activities staff is absolutely
wonderful and the new manager is like a breath of fresh air.
I will be forever grateful.
Amazing manager.
Amazing team.

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Review from Wendy G (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was welcomed and helped to settle into his new environment.
He was a reluctant resident at first and not the easiest to look after, but the staff have won his trust and deal really well with his condition.
Could not recommend the home enough from kitchen, cleaners, handyman, carers and nurses
all excellent and I trust them to look after him.

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Review from Wendy W (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in a few residential homes before going to Carrington Court. I would recommend it due to the level of care and compassion she has received and continues to receive on a daily basis. The staff are friendly, always willing to help and mum has settled in so well.
The activities are especially
beneficial to mum and she really enjoys participating.

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Review from Angela R (Daughter of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a brief stay in this nursing home. The staff were very obliging and tried to make my mum as comfortable as possible. If, in future years, I am in need of a nursing home, I would be quite happy to stay here.

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Review from Alison R (Niece of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are always extremely welcoming and helpful and know exactly where my auntie is when we visit. The carer who runs the activities always has brilliant things going on and includes all the service users at a level that suits their physical and mental capacity. Any activity on the board is
ALWAYS happening! Nursing and admin staff have very quickly provided my sister and I with any information we have needed be it medical appointments etc or letters we have needed re power of attorney. My auntie is very happy here, thriving and well cared for. Plus her brother who visits most days is included in any outings and given his meals with her when he visits. An excellent nursing home!

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Review from Pam T (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been in Carrington Court for almost three years when he died in December. During that time, dad's care was excellent. The staff are dedicated and work tirelessly for the residents. They loved and cared for my dad as though he was their own family and they became part of our family too as we
visited and cared for dad. We can never thank them enough for what they did for dad and for us.

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Review from Sue P (Niece of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Carrington Court in September 2016. I am extremely happy with the care she gets. The staff are always pleasant and helpful and I am impressed by the fact that as soon as I walk through the door they know who I have come to visit and can tell me exactly where she is. Nothing is too
much trouble. My aunt is much happier now and is more mobile and thoroughly enjoys the activities that are provided.

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Review from Carole J (Daughter of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up to July this year we couldn't fault it but since the manager left the atmosphere has changed a few staff have been very lax. One trained senior nurse is at times very unapproachable and has an attitude about her when patients or family ask for tablets she says "I'll go now" but can still be waiting.

Reply from HC-One, Careline Team at Carrington Court Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. With regards to your concerns about management in the home, the new Home Manager has a wealth of experience managing HC-One homes. We understand how difficult it is for Residents, relatives and staff to accept change, particularly when a member of staff has been with the company for a long time, but we hope you will give the new manager time to settle in, get to know and support her to develop and enhance the excellent service provided to Residents at Carrington Court. She has already spoken to staff about your concerns who have reflected on how better we all approach issues raised by families.
At HC-One we have a catering team to ensure that Residents have a choice of highly nutritious menus to meet their individual dietary needs. Safety and security are paramount and we have vigorous inspections to ensure we maintain high standards. If there are any specific concerns the manager will be happy to discuss them with relatives individually, as she has an open door policy.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Janet C (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad lived at Carrington Court Care Home for 3 and a half years. He was loved and cherished by all staff at the home. He passed away in his room on the 4/1/17. The staff were wonderful and we as a family could not have asked for more. Your company are very lucky to have such dedicated, professional
staff working for you at this home. Our family would like you to pass on our thanks for making Dad's stay at the home and enjoyable one.

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Review from Brenda W (Relative of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The warmth of the home has a friendly atmosphere and is quite homely and comforting. Staff are hardworking and helpful.

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Review from Vera B (Sister of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mr brother is receiving excellent care and I can't ask for more than that.
He seems to be more tired now and staff seem to allow him to rest more in his bed, which he has always wanted.

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Review from Dorothy W (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always cheerful and helpful. Mum's room is always clean and tidy and mum seems happy to be here. Mum has difficulty with her sight and is unable to write clearly.

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Review from Phyllis L (Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here, my room is very nice. I go out for a walk everyday with my family, enjoying having my hair done each week. Staff make me smile and we have good fun.

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Review from William S (Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite while my wife was ill, she sadly passed away and the staff have been sympathetic and caring. I have enjoyed Christmas here and I have managed to go out for a meal with staff also went home for Christmas with my family. I never thought I could be happy and enjoy myself again but
everyone at Carrington has made this possible.

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Current Review Score: 9.5 (9.492)

Overview of Review Score

The Review Score of 9.5 (9.492) out of 10 for Carrington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.492 for Carrington Court Care Home is calculated as follows: ( (88 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 126 Ratings = 4.492

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carrington Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

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Rebecca Asprey

Job Title: Home Manager

Introducing Rebecca Asprey
Home Manager at Carrington Court, Wigan


“I believe that kind care is about recognising the small details
that are important to someone and building a relationship that
enables you to support them through difficult times.”


As a Registered Nurse, Rebecca has
gained over 15 years’ experience in
providing care and support for older
people to enrich their lives. She is a
knowledgeable and committed leader
who is passionate about delivering the
highest possible standards in care and
quality of life for Residents.


Rebecca joined Carrington Court as
Home Manager as she closely shares
HC-One’s vision in aiming to provide the
kindest care for each and every Resident.
She uses her experience to motivate her
team to deliver care and support in a way
that Residents gain the most benefit, in a
warm and welcoming home.


She also works hard to arrange events
and activities with nearby organisations
and is always quick to welcome the local
community to Carrington Court.
When asked what she enjoys most about
her role, Rebecca remarked:


“I really enjoy the staff development side
of my role - seeing potential in someone,
recognising their skills and increasing
their confidence so they can fulfil their
potential.”


If you would like to find out more
information about Carrington Court,
Rebecca has an ‘Open Door Policy’ and
would be pleased to welcome you for an
informal discussion.