Review from Gail P (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience

Firstly can I say a big thank you to the manager, all her staff, from nurses, carers, cleaners, kitchen staff, and everyone involved in the care of my mum. She was transferred from the hospital to Mahogany Care Home, where the staff was amazing, compassionate, and so caring, my mum was there for only

7 nights where she needed 24-hour care 1 to 1, which myself and the manager fought to get this care for my mum, which was given. I would definitely recommend this care home, we as a family give gratitude to the care home for the understanding, care, compassion and also the love they showed my mum in the short time my mum was there. Unfortunately, my mum passed away in the care home after 7 days, the home showed dignity and love and cared for us all at the end. I would like to say as a daughter a big thank you to the manager and all her staff.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for taking the time to review Mahogany Care Home so highly. We value all feedback and are so glad that we can provide the high standard of care we aim for. I will be sure to share your kind words with the team. Thank you.

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Review from J J (Wife of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience

My husband was initially very unsettled but due to the patience of the staff and support he has now settled well.
He has suffered a brain haemorrhage and has been left with a brain injury and his behaviour is unpredictable.
Mahogany takes it all in their stride and supports him as necessary.
I feel

he is safe and do not worry about leaving him.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for taking the time to review Mahogany so highly. Thank you.

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Review from Diane B (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience

My dad has been in the home since October due to him not being able to look after himself at home. The home is very clean and there is always a good selection of meals for the residents. The staff are so friendly, caring and respectful to all the residents. The manager is excellent and very helpful

if you have any concerns. My dad is very happy living there and wouldn't change a thing, when myself and husband go home we know he is safe and very happy. Thank you to the management and staff for all of your support.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for taking the time to review Mahogany with this fantastic rating. We are so glad that your Dad is being looked after to the high standard we strive for. I will be sure to relay your warm words to the team. Thank You.

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Review from C C (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience

Since my mum arrived at Mahogany, we have met some wonderful, caring staff. She is treated with dignity and respect, and any feedback has been addressed promptly. The manager has an open-door policy, and it is reassuring to see her around the building giving feedback and engaging with everyone.

Reply from Davey Taverner, Digital Marketing Manager at Mahogany Care Home

Thank you for taking the time to write such a lovely review for Mahogany. We are thrilled that you are happy with the services we provide and the high standards we strive for. I will be sure to share this with the team. Thank You

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Review from John B (Brother of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience

All staff and managers are brilliant, I can't ask for more for my brother's care. The food is to a great standard and the home is really clean.
The manager is brilliant always as time for relatives who comes and visits the home, I can't say enough about how the managers and staff who work here.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your lovely review of Mahogany Care Home. It is wonderful to hear how well your brother is cared for by all the team and how attentive the manager is. I will share your kind comments with all the team.

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Review from P T (Son of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience

The rooms are clean, staff are friendly and caring and engage with the residents.
The residents are treated with dignity and the ones I have spoken to feel safe and secure, which I feel is very important for elderly people.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your lovely review. It is always lovely to receive such wonderful feedback about the home and the caring team. I will share your kind comments with the manager and the team.

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Review from M B (Friend of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience

My friend's Dad is in your care home.
Normally I visit with the family but I came to see him alone because the family was away. On each visit, the staff have been helpful and genuinely concerned about the residents and their families.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your lovely review of Mahogany. I will share your kind comments with the team.

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Review from S H (Niece of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience

My auntie was here for about three months. She was looked after very well. The staff were amazing with her. She was very happy there.
It was very clean and they went out of their way to help her with whatever she needed.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your lovely review. It is wonderful to hear how well your aunt was cared for. I will share your kind comments with all the team.

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Review from Karen B (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

My mum was admitted to Mahogany Care Home because she needed nurses to look after her. When we got the sad news from the doctor about Mum's health, we were apprehensive about care homes, our family has always looked after our parents at home. We have a large family. However, due to the nature of Mum's

condition, this was not an option. On arrival to Mahogany, the staff were very welcoming and could not do enough for Mum or family. Throughout her stay, care staff always ensured she was presentable and clean because she was no longer able to do it for herself. During her last days of life, the nurses were exceptional. They kept us informed with every step. Even the aftercare from the manager was exceptional, he made us feel at ease because we have never dealt with funeral directors before. Could not do enough for us. Decor is lovely. The only negative is the lounge near the nurses office is dated. No smells. Good food. Well staffed. Good activities for Mum in her last days of life. Thank you Mahogany.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your lovely review for Mahogany Care Home. It is wonderful to hear how well cared for your mum was during her time at the home, particularly in her final days. I will share your kind comments with all the team.

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Review from Margaret B (Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience

I am resident in the care home for the past 3 weeks, exceptionally clean. All staff, including the lovely Manager all go out of their way to make you comfortable and happy. No request to the staff and Manager is ever too much for them. I can only say that my experience here is excellent.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for taking the time to submit a review, it is always lovely to receive feedback from residents living in the home. It is wonderful to hear how exceptionally clean the home is and the excellent care and support given by all the team. I will share you kind comments with all the team.

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Review from Sue M (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience

We was told we could no longer care for Dad at home, and faced the daunting task of choosing the right care home. We found Mahogany Care Home to be very warm and welcoming. The staff all spoke and it has a proper family feel. Dad moved in on the Monday, but we had the issue of how we would celebrate

Mum and Dad's Platinum Wedding Anniversary, with less than a week to go. Mahogany suggested we had it there. They went above and beyond to make it a special day for them.
The staff are always cheerful and interacting with the residents, and the residents all appear happy , cared for and loved.
Up to now Dad is happy, loves the food and chats to others. Thank you to the staff for taking such good care of him.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your kind review. It is lovely to hear how well your dad is settling in at the home. We were delighted and honoured to help your mum and dad celebrate their 70th Wedding Anniversary. I will share your kind comments with all the team.

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Review from Sheila M (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience

Can't thank the manager and the staff enough for the care, respect and dignity they all showed to our mum, nothing was too much trouble for any of them. When mum passed away the staff showed my sister and myself soo much compassion which made handling the stressful time so much easier. We can't recommend

the home enough

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for taking the time to submit a review. It is lovely to receive such kind comments about the Manager and all the team at Mahogany. I will share your comments with all the team.

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Review from John H (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience

My mother was helped to integrate slowly into the home's community as she had previously been living alone for over 20 years. I have seen a steady improvement in her mood and general activity.
All staff are very nice, approachable and helpful.
Thank you all.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for taking the time to submit a review. It is lovely to hear how well your mother is settling into the home thanks to the wonderful team at Mahogany Care Home. I will share your kind comments with all the team.

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Review from Shelly G (Niece of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience

Excellent care and compassion with the residents, all staff are polite and caring. Lovely meals - 5-star kitchen staff and cleaners laundry and the care staff.
Management is excellent and always willing to help if there are any concerns.
The management and staff are excellent and nothing is too much

and any concerns are dealt with in a professional manner.
Myself and family would recommend this care home.
5 stars is a definite from me.
Thank you for your excellent service and care.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your wonderful review it is lovely to hear how happy you are with the home. I will share your kind comments with the manager and all the team.

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Review from J H (Grandson of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience

Been visiting my nan for the year, and it is always clean, and the staff are always helpful. There's music on, and their food is really good. There are always things for them to do and keep them busy and active.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for taking the time to submit a review. We are pleased to hear how happy you are with Mahogany Care Home. I will share your comments with all the team.

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Review from Natalie J (Great-Niece of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience

After spending many months looking for the right home for my great auntie, we came across Mahogany Care Home. From the day we have enquired and shown interest, all the staff and manager have been nothing but helpful and friendly. Since my great aunt was in the home, I can honestly say I feel happy leaving

her there. I have been at many different times of the day, and the staff are always so happy and welcoming, and they showed a real interest in trying to get to know my auntie. Home always clean and tidy. I would like to take this opportunity to thank all the members of the staff - cleaners, caterers, carers, nurses, administrator and manager.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your lovely review. It is wonderful to hear how happy you are with the care and support given by all the team at Mahogany. I will share your lovely comments with all the team.

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Review from M C (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience

Mahogany Care Home is run by a team of dedicated, hardworking, caring staff. When visiting mum there is always an air of calm and also an aroma of freshly made food! The staff always treat mum in a dignified and respectful manner, they are cheery and loving with her. All the staff, are friendly and

approachable and nothing is too much trouble for them. The manager has been very supportive and gives us regular feedback on mum's progress. Mum is happy and secure and well cared for, this is of great comfort to us as a family.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for your lovely review and comments about Mahogany Care Home. It is wonderful to hear how well cared for your mum is and how pleased you are with all aspects of the home. I will share your comments with the team.

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Review from S W (Friend of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience

Hi. I would like to recommend Mahogany Care Home. I visited with a friend whose grandmother is a resident. The home was very clean and homely. I saw that the staff were non-stop, looking after all the residents. My friend's grandmother said she loves it there. The nurses and carers are very nice and

the food is excellent. She said the manager is very nice and always speaks to her along with all the other people there. She said her room is warm and cosy. She feels very safe there. I agree it was very nice.
Please pass this message on to the home. Thank you.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for taking the time to submit such a lovely review for Mahogany Care Home and the wonderful comments. I will share your review with all the team.

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Review from C G (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience

An atmosphere of calm greets you at Mahogany House. Mum has been a resident there for almost a year. During that time my family and I have found the quality of care to be first class. Staff at all levels are friendly and approachable whilst working hard to ensure residents are safe, comfortable and

healthy. They always have time for a cheery word and a happy smile. All staff, especially carers and nurses treat mum with dignity and respect. A varied schedule of activities are planned throughout the week keeping residents engaged. Mum and her friends tell me the food is delicious. The dedication of the staff is greatly appreciated. Leaving mum after a visit I am assured all her needs are well catered for.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for taking the time to complete such a positive review for Mahogany Care Home. We are pleased to hear how happy you and your mum are with all aspects of the home. I will share your lovely comments with all the team.

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Review from A W (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience

Lovely caring staff who treat their residents (and the resident's visitors) like one big family. Each time I visit my Mum, who has been a resident here for many months, I always feel very welcomed into this safe happy family atmosphere.
The rooms are of a high standard, they are tastefully decorated

and always kept nice and clean.
Meals are very good quality and nicely varied from day to day.
There are lots of activities for residents, the lounge is a hive of happy activity! There is also respect for the residents who wish to have alone time instead of joining in, everyone is treated with respect and dignity.
Staff always wear face coverings and are very friendly, helpful and patient - nothing is too much for them.
I would highly recommend Mahogany care home - the manager and all of her staff genuinely care for your loved one. Thank you so much for all you do.

Reply from Lynn Billingham, Business Development Manager at Mahogany Care Home

Thank you for taking the time to submit a review. We have a great, kind, caring team at Mahogany Care Home. It is always lovely to receive such wonderful comments which shows how much all they do is appreciated. I will share your comments with the team.

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