Richmond House Care Home has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years. Over all time Richmond House Care Home has 140 reviews.
Review from S H (Husband of Resident) published on 22 January 2025
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5.0 out of 5
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Review from H M (Daughter of Resident) published on 21 January 2025
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5.0 out of 5
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Review from Lynn R (Wife of Resident) published on 21 January 2025
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4.0 out of 5
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Review from T M (Daughter of Resident) published on 17 January 2025
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5.0 out of 5
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Review from Catherine S (Daughter of Resident) published on 16 December 2024
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5.0 out of 5
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Review from L S (Respite Resident) published on 19 November 2024
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Overall Experience
4.0 out of 5
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Review from Amie R (Daughter of Resident) published on 28 August 2024
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5.0 out of 5
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Review from Julie P (Daughter of Resident) published on 17 July 2024
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Richmond House Care Home
Dear Julie, We are pleased to hear you were very happy with the quality of care your mum received at Richmond House Care Home and we will ensure your kind words are shared with the team. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from Joan S (Resident) published on 12 July 2024
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5.0 out of 5
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Review from Anthony C (Resident) published on 9 July 2024
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5.0 out of 5
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Review from Phyllis P (Resident) published on 9 July 2024
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5.0 out of 5
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Review from Jeanette Y (Resident) published on 9 July 2024
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5.0 out of 5
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Review from P W (Respite Resident) published on 25 April 2024
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Overall Experience
3.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Richmond House Care Home
Thank you for providing feedback on your stay with us at Richmond House. We are sorry to hear your overall experience was not all positive. We ask that you contact our Home Manager at Richmond House, so we can explore these issues in more detail.
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Review from A D (Respite Resident) published on 23 April 2024
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4.0 out of 5
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Review from Paul H (Husband of Resident) published on 17 April 2024
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4.0 out of 5
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Review from Marsha W (Daughter of Resident) published on 15 March 2024
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5.0 out of 5
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Review from Olena R (Respite Resident) published on 15 March 2024
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5.0 out of 5
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Review from P U (Wife of Resident) published on 29 December 2023
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5.0 out of 5
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Review from Paula W (Daughter of Resident) published on 28 September 2023
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5.0 out of 5
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Review from Dawn R (Daughter of Resident) published on 18 September 2023
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5.0 out of 5
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The Review Score of 9.6 (9.630) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.630 for Richmond House Care Home is calculated as follows: ( (176 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 246 Ratings = 4.63
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Aug 2019
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Job Title: Home Manager
Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh
What does ‘kindness’ mean to you?
“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”
As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.
When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”
Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.
