Review from W B (Husband of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience

Good service from manager and staff.

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Review from June W (Wife of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience

Always a lovely and friendly welcome from the staff, who work extremely hard. The physio is marvellous enabling my husband to walk a short distance after three sessions. The teamwork is definitely shown and I would wholeheartedly recommend Richmond House Care Home without hesitation.

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Review from Brian S (Husband of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience

My review is good. They do all they can for my wife at any time of the day.

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Review from L M (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

The care my mother received was excellent, she was well looked after. Nothing was too much trouble.

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Review from E S (Wife of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience

My husband was admitted for a period of rehab following discharge from hospital. Unfortunately whilst in hospital, he contracted covid, and as a result of which because of a number of underlying health issues, he didn't seem to pick up and was reluctant to cooperate with the physios. In addition following

covid he found it difficult to swallow, and as a result, couldn't eat or drink normally. The staff went out of their way to try to get him to eat and drink, but as time went on he gradually went downhill. As a consequence, he was admitted to hospital on the 27th of July where he died the following morning. I cannot praise the staff at the home enough for the way they looked after him under what on some days were difficult circumstances.

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Review from C B (Wife of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

My husband was a resident for two weeks after a stay of six weeks in hospital. He was very well looked after. The staff were patient and caring and nothing was too much trouble. He needed a lot of personal care and he was treated with dignity. He had physio to help with mobility.

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Review from S G (Son of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience

The family were really happy with the staff and facilities at Richmond during my mother's stay. 99% of the staff that we came in contact with were always smiling, very helpful and nothing was too much trouble. The home itself was always clean and accessible when we visited. Given the choice, we would

have had no hesitation in placing mum in Richmond as she has not been allowed back home. When we left mum whatever the time of day we always felt she was safe and in the best hands. May not sound much but those two things are worth their weight in gold.

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Review from Ruby O (Respite Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience

My recent stay was very good. The carers were very considerate and understanding. The food and facilities were good, and general cleanliness was good too. Overall, a good place to stay whilst recovering. Please thank all the staff for their help; much appreciated.

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Review from Denise C (Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience

I stayed there to recover. The staff could not do enough for you, they go out of their way to help you. The management does everything they can to make you feel welcome and look after you. I would recommend this care home because I was treated like a queen.

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Review from A C (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience

My mum was sent to Richmond House for rehabilitation following a hip operation. She was treated with care and dignity throughout her stay. The staff were very caring and friendly and nothing was too much trouble for them. The level of care was excellent.

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Review from S H (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience

All of the staff are very caring, giving lots of support to my mother, as a new resident, and to our family. My mother is well looked after, clean and tidy. She is happy and interacts well with the staff, they are skilled in communicating with a stroke survivor. They are sensitive to my mother's needs

and treat her with dignity and respect. All of the staff are very friendly and are only too happy to help.

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Review from Lee F (Grandson of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience

My grandad is really happy. All of the carers seem really nice and look like they enjoy their jobs - thank you, everyone.

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Review from Marion D (Partner of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

After weeks in the hospital, it was a pleasure to come here and see my partner looking so clean and well dressed. The staff are very friendly, but professional and nothing is too much trouble.

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Review from I W (Son of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience

My mother was referred here from hospital, the care that she had here was first class, the staff were very attentive, the food she said was varied and extremely tasty and overall we were very content with her being here.
Thanks again to all the wonderful caring staff

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Review from R Y (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

Nothing is too much trouble, in the night as well.

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Review from J M (Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience

Arrived from hospital to Richmond House was made very welcome and greeted by members of the home.
The staff throughout my stay have been very polite and on hand, if I needed anything. Always happy to make you a brew if and when needed. I have had a very comfortable stay here.
The staff and their

team are a real credit to the home, from the carers to the cleaners, the chef to the physio team. Good information about the resources available after discharge. What a good team.

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Review from Anita J (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

A huge thank you to all the amazing staff for caring for my mum after a hip operation. Her care was A-star. Everyone was so kind and considerate of her needs. She loved the lovely meals, and the staff were always happy to help; they were all considerate and made her feel comfortable and at ease! You

all work so hard and deserve credit for all you do! Staff were always willing to listen to her needs, have a little chat when she needed company and make her laugh at times ! Richmond House, you all do a wonderful job! A big thank you from the family; Mum was in good hands.

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Review from Tracey B (Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

I was a resident for just over two weeks. I found all members of staff to be exceptionally caring, helpful and very supportive in my recovery of a fracture to my arm. I can honestly say I would recommend Richmond House 100%. All members of staff, from housekeepers, chefs, nurses, caring support staff,

tea ladies, physios to maintenance staff are a credit to you - (unsung heroes).

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Review from R S (Resident) assisted by family/friend published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

The attention I got was good. Food Good. Staff friendly and obliging. I am well looked after by all the staff. Physio treatment was good.

The only complaint was that the staff didn't know that I was a type 2 diabetic until my daughter in law visited fourteen days later and informed the staff. This

may have been because the community assessment unit (RAEI) didn't inform staff.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Richmond House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments about your experience at Richmond House. We are pleased you found the staff to be supportive and obliging. We are very fortunate to have a great team at the home and we will ensure we share your feedback with them. Regarding staff not being aware of your medical condition, you are correct that this was not recorded in the assessment the home received. Following subsequent receipt of this information, colleagues confirmed the diagnosis with your GP and your records were updated to reflect it. Again, thank you for your kind comments.

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Review from John S (Resident) assisted by family/friend published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience

I would recommend Richmond House to anyone as I received excellent care and services during my stay. My key carer and the male nurse were very kind to me and made sure I always felt comfortable. Thank you to all the staff for helping me on my road to recovery.

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Richmond House Care Home

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