Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 140 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Scholey (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Richmond House Care Home Reviews (140)

Total of 140, showing 61-80
9.6

Richmond House Care Home has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years. Over all time Richmond House Care Home has 140 reviews.

Overall Experience

  • 97
  • 37
  • 6
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Date Published

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119

Review from Stephen W (Son of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very welcoming, professional and extremely helpful.
Mum was comfortable and as happy as possible in their care. Besides this, we always felt comfortable in these difficult times (Covid-19) and up to date, fully briefed.

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Review from Jacqueline W (Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in Richmond House these past two weeks I would like to thank all the nursing staff, physio, carers and cleaners for their kind dedication to my care. Everyone was friendly and made me feel at ease and comfortable, so once again thank you.

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Review from B H (Respite Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A very supportive stay, lots of staff working long shifts. Keeping an overall view of my well being. Being in a light diet limited the choice, but always given a choice.
I felt the room a little cold, maybe my state of health could be a reason.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Richmond House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted to hear you enjoyed your stay. We have given your feedback to the hotel services team for their consideration so that any necessary action can be taken.


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Review from L H (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's experience in Richmond House from 10th - 25th February 2020 was a positive one. All the staff were polite and helpful and informative during her stay. They assisted her with all her needs. The food was good, hot and well presented. Drinks were brought round regularly. Mum was in Richmond House
in an intermediate care bed allocated by the NHS.

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Review from E J (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond House provided me with the best care. Never been so well treated and looked after. Pleasant staff who are always helpful. Made to feel I was special.

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Review from V F (Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic all-round care.

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Review from S L (Respite Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Richmond House was extremely satisfactory. The staff and food were excellent.

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Review from I M (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the best care by the nursing staff and love to everyone by the staff.

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Review from R N (Respite Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so much for the care you gave me.
The physio was fantastic I arrived unable to walk and now can do so as he gave me so much confidence. I would really recommend Richmond House.

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Review from Jean C (Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend anyone to stay at Richmond House. I was treated with dignity nothing was too much trouble for them to do both the carers and medical staff.

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Review from Joan G (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Richmond House to anyone looking for a nursing home. The manageress and staff are so caring and helpful to both residents and families. The care the residents receive is top class.

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Review from Joan R (Resident) assisted by family/friend published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been kind and helpful. I feel that I have improved since I arrived here.

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Review from Florence W (Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been amazed and delighted by the care, support and respect I have been shown in Richmond House. You hear so many negative reports about care homes but my experience has been 100% positive. The assistant manager is fantastic and always goes the extra mile to ensure your comfort and care.
The
physio and all the staff work tirelessly. I give Richmond House five stars.

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Review from Harold D (Resident) assisted by family/friend published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with overall care. Staff go the extra mile. One member of staff kindly accompanied me to hospital providing support when I needed it. Can't do enough for me, always cheerful and helpful. Only criticism of this person is her singing is awful!

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Review from David B (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management of Richmond House too highly. The infirmary failed my mum. She was sent to Richmond House from the infirmary very poorly. It was Richmond House's own blood tests that identified mum's hypomagnesium. Now she has recovered and with the rehabilitation physio, she
is back to her old self. Richmond House has given us our mum back. For that we are truly grateful and we always will be. This is what care looks like.

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Review from David G (Friend of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An elderly neighbour has been transferred to Richmond House following a back and two hip operations. Unfortunately, her one relative is aged and caring for his bed ridden wife.
I have visited where possible every couple of days and spoken with your team for regular updates on her progress.
The care
team have an extremely demanding job but have always found time to update me. Their care and dedication to my neighbour has been to an extremely high standard, nothing has been too much trouble. She returns home tomorrow to continue her recovery. It's a big thank you to all the staff at Richmond House.

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Review from Nathan F (Respite Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a relaxing experience as it was the last 4 stays over 10 years.

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Review from Kathleen C (Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very caring.
Patience received from all. From laundry staff, carers, rehabilitation team and management.

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Review from Mary J W (Respite Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in this care home was very good and I would recommend it to anyone that needs care and good food.

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Review from Tony B (Son of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so helpful here. We are so pleased with how she is being looked after and always feel that she is in a safe environment. Would highly recommend this place.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Richmond House Care Home is calculated as follows: ( (176 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 246 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.