Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 140 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Scholey (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Richmond House Care Home Reviews (140)

Total of 140, showing 81-100
9.6

Richmond House Care Home has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years. Over all time Richmond House Care Home has 140 reviews.

Overall Experience

  • 97
  • 37
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Review from Derek V (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous about coming here. I am just so glad I did though, it has been an amazing experience, made to feel very welcome from minute I arrived.

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Review from D M (Respite Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to thank the staff for their very helpful and caring ways which made my stay at Richmond house very pleasant.

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Review from A S (Daughter of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has visited twice in the last six months and on both occasions the care she received was excellent. On the second visit, she was not as strong and she did struggle with walking and eating. The very experienced staff helped my mum to reach her full potential by offering her support with kind
words and encouraging her to eat in the dining room surrounded by others. The staff were all very cheerful and professional in their approach and I was delighted mum went there the second time she needed rehabilitation as I felt confident it would help her towards recovery. The meals whilst might not be to everyone’s taste, were varied and nutritious and well balanced. The rooms are welcoming and very homely which was what my mum needed.

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Review from Duncan M (Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived here from the hospital about a week after breaking my left fumer. My recovery was uneventful and I was lucky enough to be given a room at Richmond House Care Home to recuperate after my operation. Since being here I have been treated with respect and dignity and total professionalism by all
members of staff. I would have no hesitation in recommending this care centre to any of my friends should they require care of the highest order.

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Review from Margaret G (Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience. The care and attention are excellent. The staff are very caring and always give that little bit extra to make life easier. An example of their extra care was when I first arrived, there was no TV in my room but one of the staff brought one from their own home and this has made
a great difference to my stay.

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Review from Sandra O (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed here for 3 weeks after being in the hospital. From arriving to departing she really progressed from not being able to stand up unaided, to walking the length of the corridors today rooms etc. The care she had was excellent, with all staff so helpful. The gentleman manager at the moment
is brilliant and so kind. Nothing too much trouble. Definitely, recommend this care home for a short stay or permanent residency. Menus always on display for residents and family to see. Lovely!

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Review from C P (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went for three weeks rehabilitation following two weeks in hospital after suffering a heart attack. The care that she received at Richmond House has been second to none. I cannot thank you all enough.

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Review from Sandra C (Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a very good stay at Richmond House Care Home. The carers look after you very well. They help you with getting back on your feet.

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Review from M B (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with respect. The staff were very obliging. I had a pleasant room and my own bathroom which was appreciated. The food, on the whole, was quite good. I have only a small appetite and found sometimes the meals a bit overwhelming. I just like plain food. Drinks were constantly provided and
nothing seemed too much trouble.

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Review from Susan H (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have never had to experience the facilities of a residential care home for our 87-year-old mum.
We initially requested Richmond House for its reputation for intermediate care and can honestly say that this was the best choice ever. Whilst a resident for 3 weeks, mum was cared for with
great respect from the professional, a dedicated and fantastic team of workers. She felt very safe in this environment which in turn helped the family feel confident in her recovery.
The kindness shown was second to none. Thank you from all the family.

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Review from L G (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in this home always show respect and care towards the residents. Not once in the 3 weeks, my father was in, did I see any signs of exasperation towards any of the residents or relatives. Not easy when the staff are so very busy. Do feel they could do with more colleagues. From a health and
safety point of view, there needs to be emergency pull cords on both sides of the room. Wires strung across the floor are a danger to patients, staff and visitors. The food does need to be served at a higher temperature. Many thanks for the excellent care.

Reply from Clare Sheehan, Careline Advisor at Richmond House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding the care provision at Richmond House and the respect shown to your father who resided in our intermediate care unit. This is a very busy unit which provides people with intensive rehabilitation to allow them to return home. We have reviewed the serving temperature of the food following your comments as well as the probe temperatures at the point of service. Additionally, the home manager and deputy will carry out spot checks on this and will seek feedback from our residents. We have recently had a new nurse call system installed at the home, have reviewed your concerns regarding trailing leads and we have requested a number of pendants for our more independent residents to use when in their rooms.


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Review from June C (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff.
Well looked after.
Always on hand to see to you. Made to feel comfortable straight away.
Felt very at home.

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Review from J F (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really friendly and very capable staff. Always helpful when needed.

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Review from Brenda S (Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated very well.
The staff were all very helpful.

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Review from K G (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The place was clean enough and staff were friendly. Occupational Therapist staff great and so was the ward manager (ten bed NHS bit).
The only downfall is leaving clients/residents/patients on the toilet for too long.
My mother suffers from spinal and rib fractures but was able to walk to the toilet
with a staff nurse and stick. She needed a wee and was left on the toilet, she buzzed for staff to get her off. No-one came, was in agony and had to get herself off the toilet and back to bed. Saw this happen to other people.

Reply from Clare Sheehan, Careline Advisor at Richmond House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. The nurse call system has recently been upgraded and following your comments received we instigated a maintenance review with the contractors who were commissioned to fit the new nurse call system. A programming error was identified which has now been rectified. This means that the call system now operates independently on either floor and the calls are no longer backed up in the system. We would like to apologise for any delay in receiving care on the occasion mentioned in your review.


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Review from Anthony W (Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a positive experience for a first time user of this service with helpful friendly staff. The only negative I have to say is the food is low budget, with not enough choice and sometimes quite bland.

Reply from Clare Sheehan, Careline Advisor at Richmond House Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted to hear your experience with us has been a positive one. We have taken on board your comments in respect of the food and have asked our Hospitality Team to review the menus and food choices we offer. We hope you will notice the improvements during any future visits.


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Review from J R (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Richmond House very accommodating and friendly. Food was good and got me eating again.

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Review from Sandra P (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant room overlooking trees with a big window.
Lovely dining room set with proper tablecloths and food very good and varied. Mum came for 2 weeks rehabilitation; all the staff and carers extremely kind, patient and helpful and wouldn't hesitate to recommend Richmond House.

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Review from Michael H (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's intermediate care followed a lengthy spell in hospital after breaking her leg. At 91 years old, this care was to be extensive and often painful. The staff at Richmond House Nursing Home were so professional in their approach to mum's needs. The level of care has been outstanding.

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Review from Sylvia C (Respite Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Here for rehab, very good staff, clean, caring. Food is good. Friendly environment, physio had me walking in a week, brilliant. Would recommend.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Richmond House Care Home is calculated as follows: ( (176 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 246 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.