Richmond House Care Home

Mitchell Street, Leigh WN7 4UH
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9.6 140 Reviews
  • Richmond House Care Home, Leigh
Nestled within the residential area of Leigh, Richmond House care home offers personalised nursing care to older people.

Residents at Richmond House, a purpose-built home, have a choice of lounge areas which feature comfortable and specially designed furnishings along with a range of comfortable and well-equipped bedrooms, as well as a cinema, library service, minibus for trips out, hair salon and pub. In the dining areas, the catering team offers a variety of meals for resident to enjoy.

By getting to know each individual resident at Richmond House, the team work hard to make life inclusive and varied - with something for everybody to enjoy. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter moments, they are committed to helping residents to lead their best lives.

Striving to create a calming and relaxing atmosphere, the team at the home go above and beyond to ensure every resident feels safe and comfortable. Through person-centred care, an engaging lifestyle and an accessible and homely environment, Richmond House is sure to be a home-from-home for people who live there.

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Care Provided by Richmond House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Scholey (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Richmond House Care Home Reviews (140)

Total of 140, showing 101-120
9.6

Richmond House Care Home has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years. Over all time Richmond House Care Home has 140 reviews.

Overall Experience

  • 97
  • 37
  • 6
  • 0
  • 0

Date Published

140
6
15
21
119

Review from Audrey J (Respite Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay at Richmond House, everyone has been so nice to me. Thank you for looking after me. I am going to miss you all.

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Review from K K (Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff which use their abilities well. Found it difficult to walk with Zimmer, with help and guidance I was walking unaided by myself within 3 days. Staff encouraged me every day until I was efficient.

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Review from M B (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I can only make comment on the experience I have had with the staff I personally dealt with which is one member in particular and certain night staff.
I could not fault the way they looked after my mother and treated with respect.

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Review from W A (Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant experience.


Staff are pleasant and helpful.


Food and amenities are of a good standard.


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Review from Dorothy G (Husband of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An hospitable, caring and concerned environment. Nothing is too much for any member of staff from nursing staff and admissions to the cleaners. The building is obviously cared for and refurbishment of rooms, upgrading, was taking place during my wife's stay.

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Review from Dennis L (Son of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother aged 95 was recently transferred from hospital to Richmond House for intermediate care. On arrival, she could barely stand and could only walk a few steps with the aid of a Zimmer ( prior to illness was sequence dancing twice a week ). Within 2 weeks the staff had her back on her feet and preparing
for independent living back home. Mother and her family have nothing but praise for the sterling work the staff do - in fact, mother says going into Richmond House was the best thing that could have happened. Mother's stay was 1 day short of 2 weeks and she is now back home living on her own and doing extremely well. Once again we would like to thank all the staff for the excellent work they do.

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Review from C R (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely to come into a bright, friendly environment when visiting Mum. Good how rooms are continuously being modernised and updated especially like new windows.

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Review from K H (Resident) assisted by family/friend published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive excellent care. All the staff are friendly and helpful. I feel safe and secure knowing my personal care and medical needs are taken care of.

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Review from Barbara B (Respite Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very good. I enjoyed my stay.

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Review from B P (Son of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was fine. Staff were excellent with my mother.

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Review from C A (Respite Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pretty efficient and the staff were all ok. Nothing to complain about.

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Review from Margaret E (Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay here has been unfortunate because of the bug and we have had to stay in our rooms all the time. Staff very helpful and kind.

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Review from Joyce G (Respite Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed my stay here at Richmond House. All the staff are caring and kind. Nothing is too much trouble and we are treated with dignity and it means so much when you are feeling unwell. The food is good and served with a smile and kind words. I would recommend this home to friends and family.

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Review from David C (Son of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have asked for better. Richmond House will remain a very special place to me and my family.

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Review from Anne B (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived, I was greeted well and given a drink. I had a pleasant room overlooking trees. The staff were extremely kind and reassuring. I wash and have problems with waterworks but clothes and bedding were changed promptly and gently.
The food is varied and enjoyable and the dining room is very
attractive. Tables are beautifully set with proper white tablecloths.
The staff are all delightful and go the extra mile to make you comfortable. It is excellent to have Wi-Fi and charging point for Ipads and mobile phones.

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Review from D H (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period that my late mother was a resident. I found the staff carers and admin alike to be kind, patient and helpful. My mother's needs seemed to be met as far as was humanly possible. Her room was clean and the food good.

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Review from Harold W (Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good stay excellent staff and good facilities.

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Review from A W (Friend of Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory all the staff are helpful and friendly.

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Review from Christopher H (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the best home I've ever stayed in, the staff are so professional, kind and funny.

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Review from Joseph J (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Richmond House Care Home is calculated as follows: ( (176 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 246 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Lorraine

Lorraine Scholey

Job Title: Home Manager

Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh


What does ‘kindness’ mean to you?


“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”


As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.


When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”


Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.