Richmond House Care Home has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years. Over all time Richmond House Care Home has 140 reviews.
Review from K C (Resident) published on 13 March 2017
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Overall Experience
4.0 out of 5
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Review from Sharon B (Daughter of Resident) published on 18 January 2017
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5.0 out of 5
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Review from Joseph R (Husband of Resident) published on 12 January 2017
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5.0 out of 5
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Review from Denis C (Son of Resident) published on 22 November 2016
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Overall Experience
3.0 out of 5
Reply from HC-One, Careline Team at Richmond House Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Our Chefs pride themselves in knowing the tastes of our Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.
Soup and Sandwiches are served at lunchtime with an alternative meal also available. Residents are able to choose from a minimum choice of two meals at each sitting. Positive feedback is received on a daily basis about menu choice/meals.
The Home Manager has an open door policy, please feel free to call in and discuss any concerns you may have.
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Review from Graham S (Son of Resident) published on 13 October 2016
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4.0 out of 5
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Review from Leonard C (Respite Resident) published on 13 October 2016
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5.0 out of 5
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Review from Ann H (Daughter of Resident) published on 7 October 2016
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5.0 out of 5
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Review from P S (Son of Resident) published on 6 September 2016
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4.0 out of 5
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Review from Brian U (Resident) published on 4 August 2016
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5.0 out of 5
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Review from Clifford R (Resident) published on 13 June 2016
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5.0 out of 5
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Review from Edith B (Resident) published on 13 May 2016
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5.0 out of 5
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Review from J P (Son of Resident) published on 25 April 2016
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Overall Experience
3.0 out of 5
Reply from HC-One, Careline Team at Richmond House Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We thank you for your comments, Richmond House takes pride in offering high standards of care and we are sorry that this was your experience during your stay with us.
We always encourage relatives and residents who are unhappy with any aspect of their care to speak to the Deputy Manager or Home Manager, both of which are available over a 7 day period so that any concerns can be addressed at the time. We are also happy to fully address your individual concerns should you wish to contact the Home Directly.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Susan G (Daughter of Resident) published on 5 April 2016
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5.0 out of 5
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Review from Elsie N (Resident) published on 17 March 2016
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5.0 out of 5
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Review from Isabella E (Resident) published on 16 March 2016
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5.0 out of 5
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Review from Margaret S (Resident) published on 16 March 2016
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5.0 out of 5
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Review from Eric H (Resident) published on 12 February 2016
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Overall Experience
5.0 out of 5
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Review from Elsie B (Resident) published on 1 February 2016
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Overall Experience
5.0 out of 5
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Review from Irene L (Resident) published on 1 February 2016
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5.0 out of 5
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Review from Dorothy J (Resident) published on 1 February 2016
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.6 (9.630) out of 10 for Richmond House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.630 for Richmond House Care Home is calculated as follows: ( (176 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 246 Ratings = 4.63
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Richmond House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Aug 2019
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Job Title: Home Manager
Introducing Lorraine Scholey
Home Manager at Richmond House, Leigh
What does ‘kindness’ mean to you?
“I believe kind care is treating each person as an individual and enabling them to make their own life choices.”
As a Registered Nurse, Lorraine has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Richmond House for a number of years, Lorraine shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Richmond House.
When asked what she enjoys most about her role, Lorraine remarked: “Knowing that I can go home at the end of the day leaving my residents happy and well cared for.”
Away from work, Lorraine enjoys swimming, watching Rugby League and DIY.
