Please note we do not offer Self Funded Nursing Dementia Care and Respite Self Funded Nursing Dementia Care services. Please note that these fees are base guides and could be subject to top ups and general reviews.
On-site parking
Shawcross Care Home has a Review Score of 9.9 (9.938) out of 10, based on 11 reviews in the last 2 years. Over all time Shawcross Care Home has 144 reviews.
Review from Kenneth B (Son of Resident) published on 9 December 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you, Kenneth, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Sue J (Daughter of Resident) published on 1 December 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you, Sue, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a lovely day!
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Review from L B (Daughter of Resident) published on 18 August 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Shawcross Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Chantelle H (Granddaughter of Resident) published on 15 May 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you, Chantelle, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Shawcross Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised. Take care; we look forward to seeing you again soon.
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Review from Adina L (Granddaughter of Resident) published on 13 May 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you, Adina, for letting us know how we are doing at Shawcross Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we hope to see you again soon.
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Review from Loraine N (Daughter of Resident) published on 8 May 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you, Loraine, for your wonderful feedback about Shawcross Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.
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Review from Bernice S (Daughter of Resident) published on 8 May 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you, Bernice, for your wonderful comments about our home. The care and wellbeing of every resident is our number one priority so it is rewarding to have such positive feedback about how we are doing. We also appreciate all of your kind comments about our team, as they are working incredibly hard through these challenging times. Thanks again, Bernice and take care. We look forward to seeing you again soon.
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Review from Karen H (Daughter of Resident) published on 8 May 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you, Karen, for letting us know how we are doing at Shawcross Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we look forward to seeing you again soon.
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Review from B F (Wife of Resident) published on 27 February 2020
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Reply from Olivia Shields, Marketing Assistant at Shawcross Care Home
Thank you for your feedback following your recent experience at Shawcross Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from G R (Niece of Resident) published on 13 December 2019
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Reply from Jasmine Bracken, Marketing Administrator at Shawcross Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Shawcross Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Keith B (Son of Resident) published on 28 November 2019
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Reply from Jasmine Bracken, Marketing Administrator at Shawcross Care Home
Thank you, Keith, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Shawcross Care Home. We understand how upsetting it must have been and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Shawcross did see some friendships flourish with both the care team and residents. Thank you again, Keith, if there is anything more we can do please do not hesitate to reach out.
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Review from Terence K (Regular Volunteer) published on 1 May 2019
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you, Terence, for your comments about your recent experience at Shawcross Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Mark A (Son of Resident) published on 1 May 2019
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you, Mark, for your comments about your recent experience at Shawcross Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from John H (Son of Resident) published on 1 May 2019
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you for sharing your recent experience of our home. We are pleased that it has been positive and look forward to seeing you again soon. Have a fantastic day.
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Review from John G (Regular Volunteer) published on 1 May 2019
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Nick B (Brother of Resident) published on 1 May 2019
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you, Nick, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Shawcross Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Donna M (Friend of Resident) published on 1 May 2019
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you, Donna, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Keith R (Son of Resident) published on 1 May 2019
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from M B (Wife of Resident) published on 15 April 2019
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you for your comments about your recent experience at Shawcross Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Valerie M (Wife of Resident) published on 3 April 2019
Submitted via Postal Card •
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Reply from Ronnie Cavanagh, Marketing at Shawcross Care Home
Thank you, Valerie, for your lovely feedback about your experience of our home. We are very sorry for your loss and really do appreciate you taking the time to share your experience and letting us know how we are doing, it really means a lot to us all here. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for your kind words.
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The Review Score of 9.9 (9.938) out of 10 for Shawcross Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for Shawcross Care Home is calculated as follows: ( (120 Excellents x 5) + (8 Goods x 4) ) ÷ 128 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Shawcross Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager at Shawcross Care Home, Wigan
Anoj has worked in the Health and Social Care Sector for over 20 years. He loves being able to make positive changes in his residents’ lives. He has a Level 4 NVQ in General Nursing and Psychiatry, a Registered Manager’s Award and a qualification in Mentorship Training. He spent 10 years working in a Psychiatric Hospital before changing his career path to caring for the elderly. As Home Manager, Anoj loves utilising his leadership skills by being a supportive role model for his team, to build their confidence, self-worth and drive. When he isn’t working, Anoj likes playing football and going on hikes. He is also very family-minded and loves to spend time with them whenever he can. Words of encouragement from Anoj for someone looking for the right care home would be: “To get a better understanding of what a home is like, it’s useful to research the home through carehome.co.uk.”
“My role means I can ensure all our residents receive high-quality care and are treated with dignity and respect.”