Review from Patricia R (Wife of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience

My husband has been in Bedford Care Home since late December 2023. I was very anxious how he would be but after a month or so he settled.
The staff are wonderful very caring and very attentive.
The activity team also do a wonderful job. They involve residents in all kinds of things indoors and out.

All the activities shown on website are well planned and very enjoyable. Karaoke, exercises, dancing arts and crafts, bingo. Just a few of activities the residents are involved in and outdoor trips.
A really big thank you from myself and my family for all you all do.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your review. It's lovely to see that your husband has settled in so well and is enjoying living at Bedford Care Home. We will pass on your kind comments to the team. Best wishes.

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Review from Terssa J (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience

When my mum was taken to Bedford Care Home, I was very wary after extremely bad experience at another place.
She was completely incapable of doing anything herself but with the amazing care, help and encouragement from all staff on Pennington she is now up walking and sometimes dancing!
The different

activities are well organised, in the home or out on day trips. It's great to see the photos of her enjoying herself and I know she's safe.
I'm always contacted if there are any illnesses or concerns, this is massively appreciated.
I can definitely recommend.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your recommendation and kind comments. We are delighted that you have had such a positive experience and that your dear mum is thriving and enjoying living at Bedford Care Home. Best wishes.

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Review from R D (Granddaughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience

All the staff at Bedford Care Home are lovely, my grandad is in Astley House and although he wasn't happy at first, he has settled in lovely. They do lots of activities, making sure all the residents are occupied and happy. All the staff work really hard to make it a homely environment. Well done Bedford

Care Home.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your lovely review and for sharing your positive experience at Bedford Care Home. We are delighted that your grandad has settled in well and is so happy and content. We will pass on your feedback to the team. Best wishes.

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Review from N T (Granddaughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience

My grandad has been in Bedford Care Home since December last year 2023. The staff are lovely with both my grandad and our family. He is well looked after. They go on day trips out for different things like ten-pin bowling and barge trips. They also do various activities within the home itself and update

photos regularly which is lovely to see and keep updated with what my grandad is doing. They also invoke my grandma, his wife, on activities too, both in and out of the home. He always looks so happy in the photos and when my grandma visits, she says how happy he is.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Hello and thank you very much for your lovely review. It's wonderful to see your grandad taking part in the activities and outings and very pleasing that you and the family feel that he is being well cared for and supported at Bedford. Always lovely to involve your dear grandma in the activities too and great to see a smile on both of their faces. We will share your kind comments with the team. Best wishes.

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Review from S S (Wife of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience

My husband was admitted Tuesday 03/09/2024. All seemed well, was assured mat on the floor in the room would be down for alarm and sensor too. But 11.45 pm, I get a phone call Wednesday evening, my husband had a fall and ambulance called. I was frantic ringing the home but never an answer. Had to ring

my husband's mobile, he said he was freezing on the floor, no proper blankets, had to chase the ambulance up (me) and they then gave me an update, this is disgusting and should not have happened.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your feedback which is vital to us as we strive to maintain very high standards of care throughout the home. We apologise for the experience and would like to assure you that we have opened our complaints procedure and the Home Manager will be in touch with you in due course. As this has not been raised as a concern prior to this review please allow us to fully investigate the matter. In the meantime, the Home Manager is always available in the office should you wish to discuss further. Best wishes.

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Review from J H (Granddaughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience

My grandma moved into care about a year and a half ago and transitioned to Bedford in April this year. She's now in a nursing dementia unit where she's receiving excellent care. She's settled in wonderfully, enjoying her meals, participating in the activities offered, and joining in the communal events

and parties. She interacts really well with the carers and nurses. Moving her to Bedford was the best decision we could have made for her health and well-being, as well as for our family.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

We are delighted that your dear grandma has settled in so well at Bedford Care Home, and is enjoying interacting with other residents and with the staff team and is also interacting with the activities and events. It's very pleasing to hear that you and the family are so reassured and happy with your decision to use our services. Thank you so much for your lovely review. Best wishes.

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Review from P L (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience

My mum came to Bedford Care Home as her vascular dementia was getting worse. I must say that all the staff are very welcoming and warm. That's from the office staff to the carers. Mum is in the Ilford home and the staff are fabulous. Mum is very happy there.
She is taken out for trips on a regular

basis with the activities coordinator and other members of staff. There is always some activity going on within the home.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for sharing your feedback and it's fantastic to hear that your mum is so happy at Bedford Care Home. Best wishes.

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Review from J O (Wife of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience

My husband has been in Bedford Care Home since April 2023. He lives on Astley House. The staff are amazing at looking after him, he loves it there and is so happy. I enjoy my visits and always feel very welcome.
All the staff, from managers, admin, cleaner and carers, work so hard. It has really taken

so much stress away from me and my family knowing he is so cared for.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your review and we are delighted to hear that your husband is so happy at Bedford Care Home. It's always our aim to help families feel reassured that their loved ones are in a safe place and being well cared for so we are grateful that you have been able to share your positive experience. Best wishes.

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Review from Elizabeth M (Mother of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience

I visit my daughter each week. She says she is happy where she is. Likes her room and is happy with the care she receives. All her care is met to a good standard.

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Review from Anthony M (Sister of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience

It is a lovely place and she really likes living there. As in all places, things happen but they are cleared up fast, the gardens are huge but could do with some attention as they sometimes make the home unkept.
Her care needs are looked after quite well, even though I'm a perfectionist when it comes

to my sister's care. I have done this job and totally understand that not everything can run to plan.

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Review from N B (Son of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience

We are mostly happy with the care my dad gets. Things have improved since one of the ladies has returned to the unit.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your review and feedback. Best wishes.

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Review from Sharon M (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

My mum went into Bedford Care Home in February of this year after being neglected by her previous care home.
Since moving into Bedford, she is like a totally different person. This is purely down to the wonderful staff looking after her. Nothing is too much trouble for them, both for Mum and me. They

are friendly, professional and helpful, nothing is too much trouble for them.
To know my mum is safe, happy and settled is a huge relief for me and the family.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

It's great to know that your mum is doing so well and that the family now feel reassured that she is being cared for. Thank you for your kind words.

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Review from J B (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

The staff on Beech House who look after my mother are second to none. They are all helpful, friendly and very professional.
Any issues that arise, I am made fully aware of and always kept up to date.
I cannot thank the staff enough for all they do for my mother.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your lovely review which we will share with the staff team in Beech House. Great to hear that you are so happy with the care your mother is receiving. Best wishes.

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Review from Brian N (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience

Firstly I cannot fault the care my father received during his stay in Beech House. Unfortunately, the administration at Head Office is another matter. My father died on 15th Feb 2024 and on the week of his funeral, my Mother found out that they had taken another month's money for his care for March

(in excess of £6,000). After numerous emails, most of which get ignored and only replied to when threatening legal action, they stated a refund was being completed as they had missed a date for completion. This refund never took place and all subsequent emails are now being ignored. My 88-year-old mother is now having to engage the services of a solicitor to try and finally get the refund. We are also going to report this to the relevant ombudsmen and a television show, as we have now discovered this has happened in other care homes in the Advinia group in the Midlands and Scotland. As I said care was great but the stress imposed by them on an 88-year-old after the death of her husband is unacceptable.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Hello and thank you for your review. The refund was processed and paid earlier this week and we apologise for the delay and for any inconvenience this may have caused. Sincere condolences on the recent loss of your father and please pass on our very best wishes to Mum. Thank you for the compliments about the care in Beech House which we will pass on to the team.

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Review from Colin L (Husband of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience

All the nurses and care workers and all the management are excellent, caring and supportive. They care for my wife with dignity and kindness, everyone on the unit are the best you can have.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your lovely review and it's really nice to know that you are happy with the care provided.

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Review from C G (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience

Staff very friendly and organised. Drinks and meals given with care. Any problems, staff will help to solve. Always tidy and clean.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your lovely review, we will share it with all of the team. Best wishes.

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Review from Gillian C (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience

My mum has been on Beech Ward for several years now and my sister and I have always been pleased with her care, we have also been here at meal times and Mum has always enjoyed her meals.
We have had good communication from the ward staff about Mum's progress and condition and have also always felt

welcome when visiting.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your review. It's great to know that you and the family feel so welcome and reassured. Best wishes

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Review from M A (Partner of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience

When my partner was placed at the care home after being offered a place, the staff there were really good and got my partner settled almost instantly she is now a permanent resident. All the staff are helpful/friendly and professional, my partner is happy and content with being well looked after and

every day she is improving a little with her individual health problems.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your review. We are delighted that your partner has settled in so well and is happy at Bedford Care Home. Best wishes.

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Review from S O (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience

My mum came into Bedford Care Home for an assessment in September 2023. The staff were courteous and could not do enough for my mum. The doctor assigned to the unit was also extremely helpful and companionate as to my mum's needs. Each day, the staff kept us informed of my mum's progress but unfortunately,

through my mum's illness, she deteriorated. Again, the staff were wonderful even after she passed away. I have nothing but praise for the staff.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your lovely review and we extend our heartfelt sympathies to you and the family on the recent loss of your wonderful mum. We will pass on your kind comments to the team. Best wishes.

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Review from J S (Grandson of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience

My grandmother was admitted to the centre for assessment and unfortunately, her experience was very poor. I caveat this review by saying I know it’s not an easy job for the staff at times, however, the building looks very tired and in need of maintenance. Residents are left to sit staring at a TV with

very little interaction, the staff all seem to talk to each other rather than checking if everyone is ok, and I can’t see anyone doing anything other than decline rapidly when staying here.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your feedback which is really valuable to us as we strive to maintain the very highest standards throughout the care home. As your grandmother was only with us for a very short period we are disappointed that you have been left with a negative impression and can assure you this is not the normal type of family review that we receive. We would have welcomed the opportunity to discuss this with you during your grandmother's stay so that we had the opportunity to talk through your concerns. Thanks again and we wish you and the family all the very best.

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