Bedford Care Home

Battersby Street, Leigh WN7 2AH
Submit a Review
9.3 64 Reviews
  • Bedford Care Home, Leigh
Located in the historic town of Leigh, Bedford Care Home provides long and short-term care for people with a range of different care needs, including nursing, residential and palliative care, along with care for older people with disabilities and dementia nursing care.

Bedford is a purpose-built home that is made up of six separate houses, all offering beautifully landscaped gardens and patios. Communal lounges and a conservatory provide the ideal settings to socialise and relax. Bedrooms are furnished and comfortable and all include a 24 hour call system. Residents may personalise their room with their own small pieces of furniture and belongings.

Nutritious meals are tailored to personal taste and dietary needs, and lighter snacks, homemade cakes and night bites are also available.

A full programme of stimulating and enjoyable activities are organised by the dedicated organiser and include arts and crafts, bingo, bowls and gardening. The home also takes part in a variety of local charity and community events, and friends and family are always made to feel welcome.

Show Bedford Care Home on the Map

Care Provided by Bedford Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 180 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Fishwick (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (180)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Bedford Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Nursing Care from £1,250

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Bedford Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Bedford Care Home Reviews (64)

Total of 64, showing 21-40
9.3

Bedford Care Home has a Review Score of 9.3 (9.277) out of 10, based on 37 reviews in the last 2 years. Over all time Bedford Care Home has 64 reviews.

Overall Experience

  • 38
  • 13
  • 3
  • 4
  • 6

Date Published

64
20
34
37
27

Review from N T (Granddaughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in Bedford Care Home since December last year 2023. The staff are lovely with both my grandad and our family. He is well looked after. They go on day trips out for different things like ten-pin bowling and barge trips. They also do various activities within the home itself and update
photos regularly which is lovely to see and keep updated with what my grandad is doing. They also invoke my grandma, his wife, on activities too, both in and out of the home. He always looks so happy in the photos and when my grandma visits, she says how happy he is.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Hello and thank you very much for your lovely review. It's wonderful to see your grandad taking part in the activities and outings and very pleasing that you and the family feel that he is being well cared for and supported at Bedford. Always lovely to involve your dear grandma in the activities too and great to see a smile on both of their faces. We will share your kind comments with the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Wife of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband was admitted Tuesday 03/09/2024. All seemed well, was assured mat on the floor in the room would be down for alarm and sensor too. But 11.45 pm, I get a phone call Wednesday evening, my husband had a fall and ambulance called. I was frantic ringing the home but never an answer. Had to ring
my husband's mobile, he said he was freezing on the floor, no proper blankets, had to chase the ambulance up (me) and they then gave me an update, this is disgusting and should not have happened.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your feedback which is vital to us as we strive to maintain very high standards of care throughout the home. We apologise for the experience and would like to assure you that we have opened our complaints procedure and the Home Manager will be in touch with you in due course. As this has not been raised as a concern prior to this review please allow us to fully investigate the matter. In the meantime, the Home Manager is always available in the office should you wish to discuss further. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Granddaughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved into care about a year and a half ago and transitioned to Bedford in April this year. She's now in a nursing dementia unit where she's receiving excellent care. She's settled in wonderfully, enjoying her meals, participating in the activities offered, and joining in the communal events
and parties. She interacts really well with the carers and nurses. Moving her to Bedford was the best decision we could have made for her health and well-being, as well as for our family.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

We are delighted that your dear grandma has settled in so well at Bedford Care Home, and is enjoying interacting with other residents and with the staff team and is also interacting with the activities and events. It's very pleasing to hear that you and the family are so reassured and happy with your decision to use our services. Thank you so much for your lovely review. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Bedford Care Home as her vascular dementia was getting worse. I must say that all the staff are very welcoming and warm. That's from the office staff to the carers. Mum is in the Ilford home and the staff are fabulous. Mum is very happy there.
She is taken out for trips on a regular
basis with the activities coordinator and other members of staff. There is always some activity going on within the home.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for sharing your feedback and it's fantastic to hear that your mum is so happy at Bedford Care Home. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J O (Wife of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Bedford Care Home since April 2023. He lives on Astley House. The staff are amazing at looking after him, he loves it there and is so happy. I enjoy my visits and always feel very welcome.
All the staff, from managers, admin, cleaner and carers, work so hard. It has really taken
so much stress away from me and my family knowing he is so cared for.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your review and we are delighted to hear that your husband is so happy at Bedford Care Home. It's always our aim to help families feel reassured that their loved ones are in a safe place and being well cared for so we are grateful that you have been able to share your positive experience. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth M (Mother of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my daughter each week. She says she is happy where she is. Likes her room and is happy with the care she receives. All her care is met to a good standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony M (Sister of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a lovely place and she really likes living there. As in all places, things happen but they are cleared up fast, the gardens are huge but could do with some attention as they sometimes make the home unkept.
Her care needs are looked after quite well, even though I'm a perfectionist when it comes
to my sister's care. I have done this job and totally understand that not everything can run to plan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Son of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are mostly happy with the care my dad gets. Things have improved since one of the ladies has returned to the unit.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your review and feedback. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon M (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Bedford Care Home in February of this year after being neglected by her previous care home.
Since moving into Bedford, she is like a totally different person. This is purely down to the wonderful staff looking after her. Nothing is too much trouble for them, both for Mum and me. They
are friendly, professional and helpful, nothing is too much trouble for them.
To know my mum is safe, happy and settled is a huge relief for me and the family.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

It's great to know that your mum is doing so well and that the family now feel reassured that she is being cared for. Thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on Beech House who look after my mother are second to none. They are all helpful, friendly and very professional.
Any issues that arise, I am made fully aware of and always kept up to date.
I cannot thank the staff enough for all they do for my mother.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your lovely review which we will share with the staff team in Beech House. Great to hear that you are so happy with the care your mother is receiving. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian N (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Firstly I cannot fault the care my father received during his stay in Beech House. Unfortunately, the administration at Head Office is another matter. My father died on 15th Feb 2024 and on the week of his funeral, my Mother found out that they had taken another month's money for his care for March
(in excess of £6,000). After numerous emails, most of which get ignored and only replied to when threatening legal action, they stated a refund was being completed as they had missed a date for completion. This refund never took place and all subsequent emails are now being ignored. My 88-year-old mother is now having to engage the services of a solicitor to try and finally get the refund. We are also going to report this to the relevant ombudsmen and a television show, as we have now discovered this has happened in other care homes in the Advinia group in the Midlands and Scotland. As I said care was great but the stress imposed by them on an 88-year-old after the death of her husband is unacceptable.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Hello and thank you for your review. The refund was processed and paid earlier this week and we apologise for the delay and for any inconvenience this may have caused. Sincere condolences on the recent loss of your father and please pass on our very best wishes to Mum. Thank you for the compliments about the care in Beech House which we will pass on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin L (Husband of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the nurses and care workers and all the management are excellent, caring and supportive. They care for my wife with dignity and kindness, everyone on the unit are the best you can have.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your lovely review and it's really nice to know that you are happy with the care provided.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and organised. Drinks and meals given with care. Any problems, staff will help to solve. Always tidy and clean.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your lovely review, we will share it with all of the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian C (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been on Beech Ward for several years now and my sister and I have always been pleased with her care, we have also been here at meal times and Mum has always enjoyed her meals.
We have had good communication from the ward staff about Mum's progress and condition and have also always felt
welcome when visiting.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your review. It's great to know that you and the family feel so welcome and reassured. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Partner of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my partner was placed at the care home after being offered a place, the staff there were really good and got my partner settled almost instantly she is now a permanent resident. All the staff are helpful/friendly and professional, my partner is happy and content with being well looked after and
every day she is improving a little with her individual health problems.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your review. We are delighted that your partner has settled in so well and is happy at Bedford Care Home. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Bedford Care Home for an assessment in September 2023. The staff were courteous and could not do enough for my mum. The doctor assigned to the unit was also extremely helpful and companionate as to my mum's needs. Each day, the staff kept us informed of my mum's progress but unfortunately,
through my mum's illness, she deteriorated. Again, the staff were wonderful even after she passed away. I have nothing but praise for the staff.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your lovely review and we extend our heartfelt sympathies to you and the family on the recent loss of your wonderful mum. We will pass on your kind comments to the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Grandson of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My grandmother was admitted to the centre for assessment and unfortunately, her experience was very poor. I caveat this review by saying I know it’s not an easy job for the staff at times, however, the building looks very tired and in need of maintenance. Residents are left to sit staring at a TV with
very little interaction, the staff all seem to talk to each other rather than checking if everyone is ok, and I can’t see anyone doing anything other than decline rapidly when staying here.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your feedback which is really valuable to us as we strive to maintain the very highest standards throughout the care home. As your grandmother was only with us for a very short period we are disappointed that you have been left with a negative impression and can assure you this is not the normal type of family review that we receive. We would have welcomed the opportunity to discuss this with you during your grandmother's stay so that we had the opportunity to talk through your concerns. Thanks again and we wish you and the family all the very best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Brother of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only give 100% plus to all staff. Thanks for the care my sister received whilst being looked after and cared for, she sadly passed away earlier today.
The care and consideration were paramount throughout the medication provided.
I would recommend Bedford Care Home, simple answer from our own experience
- yes. Once again thanks to every one of you.

Reply from David Martins, National Sales Manager at Bedford Care Home

Thank you for your kind review and insights. We are very sorry to hear about your sister and will ensure the feedback is passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne R (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for from June 22 to October 22, she had recently been diagnosed with mild dementia. She was cared for on Astley ward and although anxious and unsettled initially the staff gave her lots of care and attention and made her feel special and family felt very welcome. The Astley staff team
made such a difference to mum and our family knew she was safe, cared for and she formed a special bond with some of the team who went the extra mile to make her stay comfortable.
The housekeeping was excellent and mums room was always clean and fresh bedding but it was more than housekeeping it was a friendly chat and cheery smile that made the difference to mum.
Although Mum could manage her care the team were always on hand if she needed anything. The meals were really good and mum always enjoyed the cake treats especially when it was a resident's birthday and special cake was on offer!
We are so grateful for the genuine care and compassion and Mum speaks fondly of staff even now home.

Reply from David Martins, National Sales Manager at Bedford Care Home

Thank you for your very kind review and we are so happy that mum enjoyed her stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane T (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Pennington in April. The nurses, carers and housekeepers are all absolutely lovely. The unit manager said “we are like a family”, and they really are.
Mum has settled well.
She looks cared for, always wearing her own clothes.
Her room is clean, tidy, warm and bright. The atmosphere is
cheerful, friendly and happy.
Many of the residents have very challenging needs - but the carers are patient and kind, and treat everyone with dignity.
I am very grateful and relieved to see Mum being looked after so well.
The Pennington team are amazing!
Also, on the administration side and the financial administrator has been helpful and very supportive. She is in contact immediately if you need her and has helped me through the admission process with approachability, professionalism and genuine kindness.
Moving a loved relative into a care home is a very stressful and traumatic time, and I just want to say a huge thank you to all at Bedford Care Home.

Reply from David Martins, National Sales Manager at Bedford Care Home

Thank you for your kind review of the home. We are delighted you are happy with the home, the team, the care, housekeeping and the atmosphere of the home. I will ensure your feedback is passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.277)

Overview of Review Score

The Review Score of 9.3 (9.277) out of 10 for Bedford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.388 for Bedford Care Home is calculated as follows: ( (296 Excellents x 5) + (69 Goods x 4) + (24 Satisfactorys x 3) + (11 Poors x 2) + (28 Very Poors x 1) ) ÷ 428 Ratings = 4.388

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.889 Points relating to the number of positive Reviews for Bedford Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36. 32 Positive Reviews ÷ 36 = 0.889

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Joanne

Joanne Fishwick

Job Title: Home Manager

I started at Bedford Care Home as a Care assistant in 2005. I loved working here at the Nursing Dementia house I was at then, Since this I have progressed in my career through various roles at Bedford. I have been a Nursing Assistant, Unit Manager, Head of Care and Deputy Manager and I am very proud to now be the registered Manager.


I have always had a passion for Caring since leaving school and the Dream was to become a Nurse, But I took a different route as I had children early on.


My Goal is to make Bedford have a warm and welcoming feel to ensure residents/families, staff and visitors all feel at home. Everyone at Bedford is like Family.