Westwood Lodge Care Centre

Brookview, Helmsman Way, Off Poolstock Lane, Wigan WN3 5DJ
Submit a Review
9.3 65 Reviews
  • Westwood Lodge Care Centre, Wigan
Westwood Lodge Care Home, situated in a peaceful residential area just outside Wigan, is a friendly and purpose-built home offering personalised nursing care.

Inside, the home boasts patio, premier and en-suite bedrooms, as well as a variety of places for residents to relax, dine, exercise and socialise including a hair salon, hobby room and large garden.

With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents receive the best possible care and support.

Paying attention to the nutritional needs of each resident, the catering team at Westwood Lodge create delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the spacious dining areas.

The wonderful care team at Westwood Lodge design a varied and enriching activity programme, getting to know residents individually so that their personal interests and preferences can be factored in. This works towards creating an inclusive and engaging lifestyle at the home, where residents have something to look forward to each day.

To ensure connections with the wider community are maintained, the team also have good relationships with local community groups and schools across Wigan, and regularly arrange meet ups and trips to get involved with.

Show Westwood Lodge Care Centre on the Map

Care Provided by Westwood Lodge Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen McGrady (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westwood Lodge Care Centre Reviews (65)

Total of 65, showing 1-20
9.3

Westwood Lodge Care Centre has a Review Score of 9.3 (9.311) out of 10, based on 18 reviews in the last 2 years. Over all time Westwood Lodge Care Centre has 65 reviews.

Overall Experience

  • 30
  • 31
  • 3
  • 0
  • 1

Date Published

65
7
9
18
47

Review from Ralph C (Nephew of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is being looked after very well.
The staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Relative of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative has had a good experience here. The home meets all of his needs. Our visits have always been positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol N (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Westwood Lodge to be a wonderfully caring place for my mum to be. Mum is treated with care and compassion every day. Mum is respected at every step of the daily routine and looked after to a standard that is not attainable at home. The staff at Westwood Lodge are also very compassionate
and caring to family members and always keep us well informed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kimberley H (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I want to put a complaint in because I'm not happy how my mum is being treated, it's been few times the staff forget to feed her. I'm so angry with this care home. If it was your mum being mistreated you won't be happy. Her clothes get robbed when she puts them in washer and they don't help her to walk
at all. It's sick how they treat my mum. People go in her room while she is asleep and then they walk in, wake her up when they been told not to wake her up. They don't check on her, they leave her without asking if she wants a drink or not, it's wrong. I'll take it further about this care home if nothing is done about it, simples.

Reply from Clare Sheehan, Careline Advisor at Westwood Lodge Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have had cause for concern and that your experience of our home has been disappointing. The home manager has already reached out to you and once her enquiries into the issues raised have concluded she will be in touch to share her findings.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol W (Wife of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and caring and pass on all relevant information.
They look after my husband well and have a great relationship with him. They have a laugh and a joke with him. They always help when he is in need and do all they can to keep him comfortable.
The staff in reception
are amazing and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Craig P (Son of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Westwood since February 2024 and we are very happy with his care. Mum was hospitalised in September and was declining rapidly. Westwood accepted Mum despite her short life expectancy. They specially redecorated a large room which allowed Dad to visit her in his wheelchair. Mum was admitted
on 3rd October. She died peacefully on 6th Oct. Dad was able to visit her every day in her room. Previously they had been separated for 8 months. This brought great comfort to Dad. Her sons were with her throughout her final day. Westwood fed us so that we could provide a bedside vigil. The Westwood team treated Mum with great care and dignity throughout. The staff were enormously comforting to the family, especially on that last day. The resident nurse was super-efficient in getting Mum transferred to the local GP and he came to see her immediately on day 1. Westwood Lodge were perfect in every respect and for that we are hugely grateful. Their performance has helped us cope with our loss.

Reply from Clare Sheehan, Careline Advisor at Westwood Lodge Care Centre

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mum and dad received and still receive at Westwood Lodge care home, It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences regarding Mum to you and your family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V W (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was moved to Westwood after 9 weeks in hospital and his care was excellent. Communication with nursing staff was very positive and proactive and they understood my dad's needs.
We know my dad was coming to the end of his life and he was kept clean, comfortable and treated with dignity and respect
by the staff. Many thanks to you all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary C (Friend of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend went into your home recently and I have to say your care, staff, chief, food, entertainment, interaction with residents was your priority, cleanliness is outstanding, amazing, it felt so homely, friendly, for residents and their families and friends, nothing was too much, we were made
to feel so welcome, we look forward to visiting our friend soon in this lovely environment. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui J (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Westwood Lodge for 16 months leading up to his death. The staff are incredible, without exception. They treated my dad with dignity and love and had a really good laugh with him. He had advanced dementia but was always included in any activities within the home and was taken out by staff
when the weather was good. I cannot fault the level of care and I will be eternally grateful to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Wife of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the wife of the resident in Westwood Lodge Nursing Home who had a massive stroke which paralysed him down the left side and affected his left eye as well. He likes to keep to himself and will not mix with other residents and will not ask carers for help, only if he has to. He is a private person,
which I think is down to him, he is very stubborn. I find carers very approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and great food. Dad feels right at home here. We have no issues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Westwood Lodge for 9 and a half years. There have been a few ups and downs over that time but I fully appreciate the many complex aspects that have to be managed with nursing care. However, overall during her time there, the staff have been very thoughtful and helpful, also reflected
in comments my mum has made to me. They do their best to meet residents' needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M U (Resident) assisted by family/friend published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care home and staff are efficient and helpful. Well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelagh L (Cousin of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has now resided at Westwood Lodge for a year. She now seems quite calm - she was very distressed at first, but the staff have a lot of patience, and they have now gained her trust. I am informed regarding her care, and I am always made to feel welcome. I think my cousin is far safer at Westwood
Lodge than living on her own.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen T (Friend of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are all lovely, everytime I visit my friend they are always smiley and chatty, the home feels like a “home” my friend is very very happy here. The home is always lovely and clean and smells fresh

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the care all the staff gave to my mother during the two-week stay and was there nothing too much trouble for them. They are always helpful and the support they gave to us and her family. All spotless and clean thank you to all the staff at Westwood Lodge Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A O (Husband of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all that is being done for my wife. All the staff are very caring and efficient.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Friend of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very good and helpful. They do their best to meet residents' needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann D (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is in Westwood Lodge Care Centre. The staff are excellent they are lovely and thoughtful. Also if you go into other care homes they don't really smell nice but here it's spotless and always smells fresh. The cleaner is always cleaning and pops in to talk to Dad because he can't watch the telly
because he's nearly blind she pops in for a quick chat. Would recommend, it's a lovely atmosphere and plenty going on for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen L (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always pleasant and helpful even during all the covid restrictions. They have done their very best to make sure you can keep in touch with your loved ones. Even the handyman is more than happy to help if he can and he, like the staff is always pleasant and polite. Could not ask for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Westwood Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Westwood Lodge Care Centre is calculated as follows: ( (120 Excellents x 5) + (58 Goods x 4) + (19 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 209 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westwood Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Karen

Karen McGrady

Job Title: Home Manager

Introducing
Home Manager at Westwood Lodge, Wigan


What does ‘kindness’ mean to you?


“Treating people with compassion and respect, while also being careful and competent in response to their needs. To make a difference in someone’s life you don’t have to be perfect, you just have to care.”


As a Registered General Nurse for almost four decades, Karen has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Karen closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“I can ensure that residents are comfortable and well cared for. I am a good communicator and work closely with multidisciplinary teams to improve outcomes and experiences for residents.”


Outside of work, Karen is an adventurous traveller, having visited the Galapagos Islands, Bora Bora and a safari tour in the Serengeti. She also loves spending time with her grandchildren, Bobby and Nancy.


If you would like to find out more about Westwood Lodge, Karen would be delighted to have an informal discussion with you to answer any questions and provide further information.


Frequently Asked Questions about Westwood Lodge Care Centre

What types of Care is Westwood Lodge Care Centre registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westwood Lodge Care Centre provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Westwood Lodge Care Centre have?

There are 76 Single Rooms.

What are the Facilities & Services at Westwood Lodge Care Centre?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westwood Lodge Care Centre to the centre of Wigan?

1.0 mile(s) as the crow flies, distance by road may be significantly further.