Westwood Lodge Care Centre

Brookview, Helmsman Way, Off Poolstock Lane, Wigan WN3 5DJ
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9.3 65 Reviews
  • Westwood Lodge Care Centre, Wigan
Westwood Lodge Care Home, situated in a peaceful residential area just outside Wigan, is a friendly and purpose-built home offering personalised nursing care.

Inside, the home boasts patio, premier and en-suite bedrooms, as well as a variety of places for residents to relax, dine, exercise and socialise including a hair salon, hobby room and large garden.

With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents receive the best possible care and support.

Paying attention to the nutritional needs of each resident, the catering team at Westwood Lodge create delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the spacious dining areas.

The wonderful care team at Westwood Lodge design a varied and enriching activity programme, getting to know residents individually so that their personal interests and preferences can be factored in. This works towards creating an inclusive and engaging lifestyle at the home, where residents have something to look forward to each day.

To ensure connections with the wider community are maintained, the team also have good relationships with local community groups and schools across Wigan, and regularly arrange meet ups and trips to get involved with.

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Care Provided by Westwood Lodge Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen McGrady (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westwood Lodge Care Centre Reviews (65)

Total of 65, showing 21-40
9.3

Westwood Lodge Care Centre has a Review Score of 9.3 (9.311) out of 10, based on 18 reviews in the last 2 years. Over all time Westwood Lodge Care Centre has 65 reviews.

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  • 30
  • 31
  • 3
  • 0
  • 1

Date Published

65
7
9
18
47

Review from Lindsey B (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have come into Westwood Lodge about 6 weeks ago and they love it so much me and my sister are so happy and they can't praise you all enough.

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Review from D B (Son of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As like most families, we have not been to the home much this year, but the home have been brilliant with keeping us informed about everything.

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Review from Pat B (Friend of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Until the Covid outbreak put a stop to visits, I visited my former neighbour every week. I always found the staff I met to be friendly, efficient, helpful and even though they were always very busy, they took time with the residents, treating them tenderly and with the utmost care and dignity. My friend
is very fond of the staff who care for her and feels safe and secure.

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Review from Alan D (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad lived in Westwood, but Dad passed away in April during the lockdown, which was extremely hard. Mum was grieving and visiting was restricted, we really struggled but with true Westwood fashion, they stepped up and allocated mum a ground floor room, so we could at least window visit. Mum herself
was admitted to hospital several times, thankfully staff and nurses recognise signs of mums illness and phoned for an ambulance on each occasion. Mum is now recovering nicely, staff are working very hard, and the results are showing mum is now the best she’s been for ages. Thanks, everyone, you are doing a brilliant job.

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Review from Betty E (Wife of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been happy with Westwood Lodge. However, I have not been since April due to Covid-19 pandemic. So I hope to see my relative very soon.

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Review from Kevin M (Husband of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have given excellent care to my wife for the last 18 months and I would highly recommend Westwood Lodge management and all the care workers.

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Review from Audrey H (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are very kind towards the residents always treating them with respect and dignity. The rooms could do with updating, but are on the whole clean and tidy, Special thanks to all of the staff for the care they show. Keep up the good work.

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Review from Simon M (Son of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently in Westwood Lodge and has been for the past 12 months. We find the staff very friendly, helpful and professional in their work and will go out of their way to make sure my mum is cared for in the best possible way. Also when my dad is there he is looked after and nothing is too much
trouble. We can not praise all the staff enough, it is a very well run home.

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Review from David M (Son-in-law of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My in-laws are both being cared for in Westwood Lodge, myself and the whole family could not have wished for a nicer place for them to live. Staff are professional and friendly, my in-laws can’t praise them enough for all they do.

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Review from Beverley L (Niece of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood Lodge Care Home are currently taking excellent care of my Auntie and Uncle. Despite them having different needs and separate rooms, the staff in the care home make sure they have as much contact as possible in an attempt to make them feel they have that 'home from home' comfort and daily routine.
The staff are welcoming to guests at anytime, always available to communicate with if there are any questions/concerns and willing to help in as many ways as possible. Both my relatives have commented on the food as being excellent, with my uncle, especially, enjoying is cooked breakfasts and occasional ice cream.
The rooms are clean, quite spacious with pleasant views. There are activities to join in with if they want to and when health allows. My cousin chose this home for my Auntie and Uncle (his parents) and I truly believe he could not have made a better choice.

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Review from Lynsay T (Granddaughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Westwood Lodge enough. The staff cared for my grandma like she was family and made her last few months happy. When she went in she couldn't walk and needed a hoist but the staff got her walking again and did so much for her. The activities were amazing and she loved living there.
The rooms were spotless and everyone was treated with dignity and respect. They honestly couldn't do enough for my grandma. I cannot thank them all enough.

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Review from V K (Wife of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers do treat the residents with care and respect, which sometimes is very difficult when so short staffed. That happens regularly.
The rooms could do with an update, especially the carpets which are unhygienic. They are cleaned regularly but it would be better with floors which could be cleaned
better.
Also an update on the food.

Reply from Clare Sheehan, TBC at Westwood Lodge Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your kind comments regarding our staff team; we have worked hard to recruit the right carers and nurses to the home and following a very successful recruitment campaign the staff are currently on training and induction. We are in the process of reviewing bedrooms and have commenced a redecoration program. Where carpets are identified for replacement, this will be undertaken. We have employed a new chef manager who is working with the staff team and Residents regarding the food service.


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Review from John C (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have no complaints about any members of the staff that work in the home. They have all been fantastic in the way they have cared for my mum. The staff from top management to nurses, carers and all the rest of the staff are very caring and can't do enough for my mum in everything they
do.

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Review from Lynn T (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for 2 years thanks to the excellent care of the nursing staff. They have provided medical care in line with her and the family's wishes to avoid the stress of hospital treatment. All the staff are very caring, they are always welcoming and the cleanliness is good.

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Review from Dorothy T (Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything about the home is very good. All the staff are easy to get on with and I feel really content here. It is more like a hotel than a home. Everywhere is spotless.

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Review from Michael B (Son-in-law of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and care staff work to a high standard.
My only advice is for air fresheners to be placed along corridors as the air was stale and unpleasant on our frequent visits.

Reply from Claire Hurworth, Care Line Manager at Westwood Lodge Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Having reviewed your comments, we have revisited our procedures with the senior housekeeper and our hospitality specialist.


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Review from B B (Wife of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been satisfied with the care my husband has received over the past five-plus years. He is clean, comfortable, warm and well fed.
The home is always clean and warm - never any odours such as I have found in other homes I have visited.
All-around high standard.

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Review from K H (Daughter-in-law of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care and compassion of the staff at the care centre were exceptional. In particular, the lead medical staff on duty showed a willingness to go above and beyond. Facilities were acceptable.

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Review from Antony H (Son of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his last few weeks here. I was impressed at how genuinely concerned the staff were about my dad. The staff make this place, the nurses and management made me and my family feel welcome and more importantly, made my dad feel at home, feel comfortable, feel looked after.
I honestly feel
my dad thought of the staff as his friends as well as carers. They were great and I am glad they played a part of his life at the end.

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Review from Alison B (Son of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Father only stayed 8 days in Westwood, we could not have chosen a better place for him to spend his final days. The quality of care and attention all the members of staff showed was exceptional, not only to him but to all our family who visited. I stayed with him on his last night as he
passed peacefully, with the dignity and respect he deserved. Our family cannot thank you all enough.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Westwood Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Westwood Lodge Care Centre is calculated as follows: ( (120 Excellents x 5) + (58 Goods x 4) + (19 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 209 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westwood Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen McGrady

Job Title: Home Manager

Introducing
Home Manager at Westwood Lodge, Wigan


What does ‘kindness’ mean to you?


“Treating people with compassion and respect, while also being careful and competent in response to their needs. To make a difference in someone’s life you don’t have to be perfect, you just have to care.”


As a Registered General Nurse for almost four decades, Karen has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Karen closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“I can ensure that residents are comfortable and well cared for. I am a good communicator and work closely with multidisciplinary teams to improve outcomes and experiences for residents.”


Outside of work, Karen is an adventurous traveller, having visited the Galapagos Islands, Bora Bora and a safari tour in the Serengeti. She also loves spending time with her grandchildren, Bobby and Nancy.


If you would like to find out more about Westwood Lodge, Karen would be delighted to have an informal discussion with you to answer any questions and provide further information.