Westwood Lodge Care Centre

Brookview, Helmsman Way, Off Poolstock Lane, Wigan WN3 5DJ
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9.3 65 Reviews
  • Westwood Lodge Care Centre, Wigan
Westwood Lodge Care Home, situated in a peaceful residential area just outside Wigan, is a friendly and purpose-built home offering personalised nursing care.

Inside, the home boasts patio, premier and en-suite bedrooms, as well as a variety of places for residents to relax, dine, exercise and socialise including a hair salon, hobby room and large garden.

With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents receive the best possible care and support.

Paying attention to the nutritional needs of each resident, the catering team at Westwood Lodge create delicious meals to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the spacious dining areas.

The wonderful care team at Westwood Lodge design a varied and enriching activity programme, getting to know residents individually so that their personal interests and preferences can be factored in. This works towards creating an inclusive and engaging lifestyle at the home, where residents have something to look forward to each day.

To ensure connections with the wider community are maintained, the team also have good relationships with local community groups and schools across Wigan, and regularly arrange meet ups and trips to get involved with.

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Care Provided by Westwood Lodge Care Centre

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen McGrady (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westwood Lodge Care Centre Reviews (65)

Total of 65, showing 61-65
9.3

Westwood Lodge Care Centre has a Review Score of 9.3 (9.311) out of 10, based on 18 reviews in the last 2 years. Over all time Westwood Lodge Care Centre has 65 reviews.

Overall Experience

  • 30
  • 31
  • 3
  • 0
  • 1

Date Published

65
7
9
18
47

Review from Catherine (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Westwood Lodge Care Centre since May this year. She cannot move unaided, cannot speak or communicate in any way and her feeding and medication are by means of a peg. The care she receives from everyone is wonderful. All the staff whatever their role are kind, considerate and treat
her with gentleness and respect and try their very best to maintain her dignity. There is a lovely friendly atmosphere which has been commented on by everyone who has visited mum with me. The kindness and support they have shown to me as her relative has been beyond praise and it is appreciated so much. They have given me peace of mind knowing that she is so well looked after and I cannot thank them enough.

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Review from Brian R (Husband of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in this care home for 1 month and I find it to be a lovely place for her, she has settled very well.

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Review from Imelda N (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care of these lovely people for two weeks. She is a high risk of falls and has difficulty communicating. The staff work extremely hard and nothing is too much trouble for them. I feel confident in the care and safety of my mother here. I have observed the responses from the
residents and staff and they are all treated with dignity and respect. They are asked if they are comfortable. The activities provided are enjoyed by all those capable of participating and are entertaining and variable.

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Review from Eileen M (Wife of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husbands admission to Westwood Lodge he has been treated with dignity and respect. He has brain damage and is bed bound and is unable to do anything for himself. He is unable to communicate so staff need to anticipate all his requirements, which they do very well. He is incontinent both ways,
so has a cathater and wears pads. As he is bedbound he can be prone to bed sores, so they have to turn him on a regular basis, as he is unable to do this himself. He cannot feed himself and due to swallowing problems has to have pureed food and thickened drinks. He has outbursts of abuse, which is all part of his brain damage, the staff understand this and are always very patient. Wonderful place.

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Review from L C (Daughter of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after, respected and loved by all members of staff.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Westwood Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Westwood Lodge Care Centre is calculated as follows: ( (120 Excellents x 5) + (58 Goods x 4) + (19 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 209 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westwood Lodge Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen McGrady

Job Title: Home Manager

Introducing
Home Manager at Westwood Lodge, Wigan


What does ‘kindness’ mean to you?


“Treating people with compassion and respect, while also being careful and competent in response to their needs. To make a difference in someone’s life you don’t have to be perfect, you just have to care.”


As a Registered General Nurse for almost four decades, Karen has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Karen closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“I can ensure that residents are comfortable and well cared for. I am a good communicator and work closely with multidisciplinary teams to improve outcomes and experiences for residents.”


Outside of work, Karen is an adventurous traveller, having visited the Galapagos Islands, Bora Bora and a safari tour in the Serengeti. She also loves spending time with her grandchildren, Bobby and Nancy.


If you would like to find out more about Westwood Lodge, Karen would be delighted to have an informal discussion with you to answer any questions and provide further information.