Review from H W (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience

I have excellent reviews.
Facilities are excellent.
Amenities are excellent.
Staff are attentive and very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas M (Husband of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience

I must say the members of staff have been very helpful and considerate to our family since my wife moved in five days ago, we are still feeling our feet and surroundings. We have been made very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan B (Wife of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience

My husband has been in Woolton House Arncliffe Court since January and he has had good care and settled better than I expected.
The care staff show they care about their residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deryn B (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience

Mum is really comfortable and settled in her room. She is not one to miss, but enjoys chatting to the friendly staff, who she considers as friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Niece of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience

My uncle is very happy living here. The staff are very helpful and caring. The home is clean and well-managed it feels more like a family home, above all I know he is safe and receiving the very best of care.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Great to know that you are comforted in the knowledge that your uncle is safe and well looked after. We really appreciate the review and will share with the team. Best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience

In general, everyone who works here is caring and attentive and gets to know each resident as an individual. There's a good atmosphere and everyone enjoys special events and decorations. There were issues last year when it took months to have a filthy, worn carpet in Mum's room replaced, better communication

would have sped this up but things have improved since then and I really appreciate how everyone keeps in touch with us.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you for your review and happy to hear that the issue was resolved. Apologies if there was a delay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience

We've enjoyed a lovely Mother's Day afternoon tea with my mum and other residents. A lovely friendly and happy time together.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank-you so much for your review and great to hear that you had such a lovely day!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience

Friednly, proffessional, welcoming.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank-you very much for taking the time to leave us a review. Best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen R (Sister of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience

My sister left sheltered housing to come here and she's much happier and safer! We love the fact there are activities and such. She joins in with a happier disposition.
We do worry about her being deaf and we arranged a hearing aid for her but due to her autism she's not happy wearing it sadly.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you for sharing your positive experience of Arncliffe Court and great to hear that your sister is so happy. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula H (Niece of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

My aunt has settled so well here. I was apprehensive as she had additional needs and dementia, but I need not have worried. The staff are really so good. The activities for the residents are done with thought for everyone. There is always something going on in there; singers, bingo, panto, parties.

I made the right decision in choosing this care home. I can now rest assured knowing my aunt's needs are not only being met, but she is having so much fun with all the lovely staff from reception, carers and housekeepers to catering. We couldn't be happier.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you so much for your lovely review. We are delighted that you feel so happy and reassured about your aunt's care needs being met at Arncliffe. We appreciate how difficult and emotional it can be to choose a care home for a loved one and the fact that you are so pleased with your choice makes it that little bit easier. Our team will be thrilled to read your lovely comments and thank you again on behalf of us all. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John F (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience

I am happy with the care and support given at Arncliffe Court Care Home by the staff and management.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your review, it is pleasing to know that you are happy with the care provided at Arncliffe. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience

The staff are lovely and do their best with what whey have and are very caring. The only issue we have are when Mum's things go missing and it's very frustrating to keep having to buy more items. I get that other residents go wandering but how to stop them taking things?

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your feedback and for your kind words about the staff at Arncliffe Court. We can assist with your mum's clothing as we have a new labelling machine in our laundry and families can now bring items over to be tagged. We can also provide a key for your mum's door. These measures may help. If you could please get in touch we can discuss further. Thanks again and best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W J (Son of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience

Mum is happy in this care home. When we visit, the staff are friendly and helpful and there is a good atmosphere. There are activities going on and the clients and staff all take part with plenty of laughter.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you for your review. Great to hear that your mum is so happy and that the staff are creating such a nice atmosphere. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been at Arncliffe for four years, in which she is happy and content. I like the way you can relate to the staff with any queries. I like the amount of activities they provide on a weekly basis they upload onto social media. I find most of the staff very caring and have built relationships with

Mum and our family.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you so much for your feedback and for sharing how happy and content your mum is. We will pass on your kind comments to the staff. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience

Mum's room needs updating, and she has no access to the dentist.
Staff are lovely and caring.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you for your review and your kind comments about our staff team. Please do pop into reception on your next visit so that we can chat about dentist access and resolve any other concerns that you might have. Best wishes, and thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Son of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience

My dad is safe, fed, watered and looked after. Happy with care and staff.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you for your review; we are delighted to hear that your dad is doing well and that you are so happy with the care provided. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Agnes B (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience

Generally no problems.
Extra drinks between meals would be appreciated.
Visitors made welcome.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your review. Extra drinks are always available in both our houses from a member of the staff or from our hydration stations; however, following your feedback, we will signpost 'hydration stations available' so all residents and families are aware of where they are located. Thanks again, and best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne R (Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience

Find the staff extremely welcoming, the home lovely, and just overall an amazing home and would recommend it for a family or friend.
One of the best homes I've been to.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you so much for your review and recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra M (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience

Mum went to Arncliffe in late December because her previous care home closed suddenly. My sister and I were delighted with our visit to Arncliffe. They promise so much but sadly deliver virtually nothing. Despite having an activities coordinator we didn't see any interaction with residents. It quickly

became clear to us that Mum was becoming weaker and very unhappy. We contacted the social worker who stated we need reasons to move Mum. The reasons we stated were as follows:
Mobility - mum wasn't walked for 4 days despite being able to walk. We informed the staff that mum had been hospitalised earlier in the year due to dehydration and that she needed a beaker as per her care plan. She was given a heavy mug of hot tea. She was often left soaking wet.
Mum was a falls risk, she required a low-profile bed which was in her room when we visited but was exchanged for a divan. She had 2 falls. Mum was taken to A&E and admitted to the hospital on 6/1/23. Mum is now fine, in a different home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience

Our experience of this care home is it is run by a Management that promises everything but delivers nothing. In my experience, the home is not clean. In my experience, they do not care for their residents. They left my dad screaming for help and didn't attend to his needs. They didn't return when they

said they would. The room was cold. I would not recommend this care home for anyone's loved ones.

Reply from David Martins, National Sales Manager at Arncliffe Court Care Home

I am sorry to hear your concerns regarding Arncliffe Court Care Home and we are aware of your dad's time spent at the home and would like to address your concerns raised.
The Home Manager spent a lot of time with you as a family and with your dad to ensure his time spent with us was enjoyable as possible.

Your father's aim was always to return home and he never wanted to come to a Care Home. All concerns raised were reported to the relevant external agencies who completed investigations into each of your concerns. We also have a dedicated housekeeping team at the home seven days a week who have recently received an award for the home's cleanliness. We also have a dedicated maintenance team within the home and a 24-hour call-out service for things such as heating which is monitored on a daily basis.

Thank you for taking the time to review the home and we hope this has addressed some of your concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Arncliffe Court Care Home

Care Provided by Arncliffe Court Care Home

Good to Know

Funding & Fees Guide for Arncliffe Court Care Home

Facilities