Review from Agnes B (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience

Generally no problems.
Extra drinks between meals would be appreciated.
Visitors made welcome.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you very much for your review. Extra drinks are always available in both our houses from a member of the staff or from our hydration stations; however, following your feedback, we will signpost 'hydration stations available' so all residents and families are aware of where they are located. Thanks again, and best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne R (Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience

Find the staff extremely welcoming, the home lovely, and just overall an amazing home and would recommend it for a family or friend.
One of the best homes I've been to.

Reply from Paul Lawson, National Sales Manager at Arncliffe Court Care Home

Thank you so much for your review and recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra M (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience

Mum went to Arncliffe in late December because her previous care home closed suddenly. My sister and I were delighted with our visit to Arncliffe. They promise so much but sadly deliver virtually nothing. Despite having an activities coordinator we didn't see any interaction with residents. It quickly

became clear to us that Mum was becoming weaker and very unhappy. We contacted the social worker who stated we need reasons to move Mum. The reasons we stated were as follows:
Mobility - mum wasn't walked for 4 days despite being able to walk. We informed the staff that mum had been hospitalised earlier in the year due to dehydration and that she needed a beaker as per her care plan. She was given a heavy mug of hot tea. She was often left soaking wet.
Mum was a falls risk, she required a low-profile bed which was in her room when we visited but was exchanged for a divan. She had 2 falls. Mum was taken to A&E and admitted to the hospital on 6/1/23. Mum is now fine, in a different home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience

Our experience of this care home is it is run by a Management that promises everything but delivers nothing. In my experience, the home is not clean. In my experience, they do not care for their residents. They left my dad screaming for help and didn't attend to his needs. They didn't return when they

said they would. The room was cold. I would not recommend this care home for anyone's loved ones.

Reply from David Martins, National Sales Manager at Arncliffe Court Care Home

I am sorry to hear your concerns regarding Arncliffe Court Care Home and we are aware of your dad's time spent at the home and would like to address your concerns raised.
The Home Manager spent a lot of time with you as a family and with your dad to ensure his time spent with us was enjoyable as possible.

Your father's aim was always to return home and he never wanted to come to a Care Home. All concerns raised were reported to the relevant external agencies who completed investigations into each of your concerns. We also have a dedicated housekeeping team at the home seven days a week who have recently received an award for the home's cleanliness. We also have a dedicated maintenance team within the home and a 24-hour call-out service for things such as heating which is monitored on a daily basis.

Thank you for taking the time to review the home and we hope this has addressed some of your concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marina D (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience

My mum was having palliative care for the final two weeks of her life and the love, care and attention given to my mum was of the highest possible standard. We knew that she was being loved when we could not be there. We cannot thank the staff enough and hope they all stay safe and well in this present

climate. Love from me and all my family.

Reply from David Martins, National Sales Manager at Arncliffe Court Care Home

Thank you for this very kind review, we are happy that you felt the attention and care your mum was getting while she was here is to a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

My experience for my mum has been very good indeed. Management went beyond to help me secure respite for my elderly mother. Contacted social workers etc and made me feel at ease and reassured. Mum loved her stay so much she was upset when the time came to leave. The staff were wonderful with her and

kept her well looked after.

Reply from David Martins, National Sales Manager at Arncliffe Court Care Home

Thank you for your kind words regarding the home, we are delighted that you were happy with the home and that you felt mum was well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N S (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience

My mum moved into Arncliffe Court a few months ago and has settled in really well and made some very close friends. The whole of the staff and team are all fantastic and very compassionate in all that they do. My mum is encouraged to get involved with activities and it's lovely to see evidence of this

on their Facebook page. I would highly recommend Arncliffe Court to anyone looking for care. They have really given us peace of mind knowing my mum is looked after.

Reply from Paul Millar, Sales Manager at Arncliffe Court Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will of course pass on your kind comments to the Arncliffe team. Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne K (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

The staff are lovely and professional. I feel comfortable leaving my mum here. She loves being with all the other residents having dinner, tea or watching TV with them.

Reply from Paul Millar, Sales Manager at Arncliffe Court Care Home

Many thanks for taking the time to review our home. It is our pleasure looking after your mum. I will of course pass on your details to our Arncliffe team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris L (Friend of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

Having had experience of several care homes/nursing homes I feel the Childwall unit at Arncliffe is a special unit. The staff are so welcoming, kind and caring; they appear to be so happy in their jobs, so motivated by management and it shows in their care of the residents. The atmosphere is Childwall

is calm and peaceful. I feel Childwall has the right balance - the residents feel safe, secure, cared for and loved.

Reply from Paul Millar, Sales Manager at Arncliffe Court Care Home

Many thanks for taking the time to review our home. I will, of course, pass your comments onto our team at Arncliffe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amelia W (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful and attentive and are always around to cater for the resident's needs. Mum has come on great and is building confidence daily.

Reply from Paul Millar, Sales Manager at Arncliffe Court Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum as part of the Arncliffe family. I will of course pass on your kind words to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ewa W (Great-granddaughter of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience

Lovely care home. Chose this one after considering many others. Was greeted by staff who explained everything. My great nan is only here for respite but when the time comes this will most definitely be the chosen home.
No odours, food is lovely and plenty of choice, staff courteous and engage with

the residents.
Manager's door is always open and pops out when visiting to say hello.
The rooms are bright and well presented and we were encouraged to bring in all personal things including being allowed to hang photos etc on the walls.
Gardens are well maintained.
We were asked to contribute to my nan's care file which I thought was nice because they were gaining a good understanding of who my nan really is as a person.
A big thanks to all the staff for taking the worry out of the whole process

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah H (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience

My Mum has been a resident for 3 yrs. Her care and needs are met at all times. As a family, if we felt there were any problems they are addressed straight away any changes documented in Mum's file. We’ve had a very difficult time, the support from all staff, doctor and nurse helped my mum and us so

much and they still are. We are satisfied with Mum's care (although Mum can be very difficult). We are kept up to date with any changes.

The approach that the staff take is very compassionate, and also very professional when liaising with key stakeholders and medical professionals, to provide a holistic approach to continued care of our Mum. Mum and us have continuous support from all Staff.

Reply from Andrea Hill, Relationship Manager at Arncliffe Court Care Home

Many thanks for your review of our care home and its good to know that you feel that your mum is well cared for with us and that communication with our team is good. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mrs Joyce T (Friend of Resident) published on 3 March 2018
Submitted via Website • Report

Overall Experience

Visited my friend in Paisley House. She looked so well cared for; nicely dressed for the weather at this time of year. Staff interaction with all residents is very good encouraging them to take part and choose what they would like to do, was lovely to see baking going on and gentlemen also joining in,

having a cup of tea and a good laugh with the staff. I find all the staff very supportive to all visitors and manager sure knows her residents and needs of them all. Nice clean home no smells present not like other homes I have been in. What makes it such a good home is the lovely staff who go above and beyond to residents and family members. I also seen a family member who sadly husband has passed away but still comes to visit as she said the staff made me more than welcome and I feel apart of the group

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

This home has done my mother so much good in every aspect. All staff have understood her character and needs. The activities coordinators and other care staff have provided personalised care enabling my mother to maintain her interests, dignity and independence and respecting her choices. Management

and other staff have communicated exceptionally well with me, making settling in much easier for all concerned, giving good advice on paperwork etc listening, supporting very well in all circumstances. The atmosphere is always calm, cheerful, safe and welcoming and I visit almost every day!

Reply from Jayne Duck, Customer Services Administrator at Arncliffe Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David E (Son of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience

My Mother passed away last month aged 91 after being a resident of Arncliffe Court for two years. My mother was admitted as an emergency and we had no time to make comparisons with other care providers. However, I believe that we could not have chosen a better care home. The reason that it was so good

was the excellent staff. Over the past two years, I have observed compassion, empathy, diligence, skill, warmth, kindness and a willingness to spend time with those in their care and treat them like their own family.
My family and I will be eternally grateful.

Reply from Jayne Duck, Customer Services Administrator at Arncliffe Court Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review and kind words about our staff. It is the little things like spending a little time to chat that makes all the difference and makes things more like a family, I hope in time to come you get comfort from knowing that your mother was well cared for and loved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn C (Guardian of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience

I came to visit today at 17.10 approx when I had just finish work myself from Whiston Hospital where I have worked for many years. On visiting, I was disgusted at the way I was spoken to and treated, which was extremely patronising especially as it was by the nurse in charge. I would never speak to

a patient or a relative the way she did and will be putting a complaint in with the management. The time I visited was meal time which I thought was 16.00 - 17.00. When I found out I said I would go away and come back. A friendly male member of staff offered to give me a cup of tea and wait in the end room to save me going home and coming back. Then practically being marched out by the nurse, I was in total shock. Never had any problem before with staff except today.

Reply from Jayne Duck, Customer Services Administrator at Arncliffe Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane N (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience

My dad has been in Arncliffe Court since March this year. The care he received was excellent. Staff very friendly and happy to help any way possible, My dad was happy and content. He sadly passed away on Friday at the home the staff were fantastic. I and the rest of my family can't thank you enough

for everything you did for my dad in his last few days of his life. Thank you from the bottom of our hearts - a fantastic nursing home.

Reply from Jayne Duck, Customer Services Administrator at Arncliffe Court Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul D (Son of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience

Putting my mother into a care home was one of the hardest choices that I have had to make. My wife and I visited numerous homes and probably read hundreds of reviews, it is a tough decision to make and you hope that you make the right choice

After speaking with the house manager and team leader

on mums first days on Paisley, I felt that we had made the right choice. The house manager is a genuine, caring person looking after the welfare of all residents on Paisley. I get the impression that it is not "just a job" for her but a vocation.

The majority of staff on the unit are fantastic although I do not think there is the correct ratio of staff to residents.

My mum has been on Paisley since May 2016 and gets on well with all the staff and most of the residents. She does complain of being bored as there are not a lot of activities to get involved in.

Reply from Rose Pickering, Customer Service Administrator at Arncliffe Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Son of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience

My father has been a resident in Arncliffe Nursing Home since approximately March 2016; from the moment he has been in, the staff have been excellent. Combining professional care, hands-on commitment, fun and a great atmosphere, the team manage to really settle the residents.
It is nice to go in and

see him looking so content; it takes so much pressure off families seeing a genuine bunch looking after your loved ones. Many thanks to all concerned.

Reply from Jayne Duck, Customer Servicies Administrator at Arncliffe Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary I (Wife of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience

Arncliffe Court Care Home is an excellent care home, my husband has dementia and his needs are very well met. In addition to care, activities are provided and relatives are encouraged to join in. The quality of meals are of a high standard and individual needs are well catered for. I cannot fault them.

Reply from Rose Pickering, Customer Service Administrator at Arncliffe Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Arncliffe Court Care Home

Care Provided by Arncliffe Court Care Home

Good to Know

Funding & Fees Guide for Arncliffe Court Care Home

Facilities