Arncliffe Court Care Home

147b Arncliffe Road, Halewood, Liverpool L25 9QF
Submit a Review
9.5 68 Reviews
  • Arncliffe Court Care Home, Liverpool
Located in Halewood, Liverpool, Arncliffe Court consists of five single storey houses which offer a range of care packages including residential, nursing, respite, palliative convalescence and dementia care.

This purpose-built home has landscaped gardens, gazebos and a patio area. Each of its five houses provide a homely atmosphere and excellent facilities. All bedrooms are tastefully furnished and offer delightful views of the garden.

A varied menu of delicious home-made meals ensures that each resident’s dietary needs are met, and lighter alternatives to full cooked meals are always available.

The dedicated activities coordinator provides a varied programme of activities including gardening, flower arranging and bingo. Entertainers often visit and residents even enjoy karaoke afternoons.

Show Arncliffe Court Care Home on the Map

Care Provided by Arncliffe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 150 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Sharpe (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (150)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Arncliffe Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,300

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Arncliffe Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Arncliffe Court Care Home Reviews (68)

Total of 68, showing 61-68
9.5

Arncliffe Court Care Home has a Review Score of 9.5 (9.498) out of 10, based on 38 reviews in the last 2 years. Over all time Arncliffe Court Care Home has 68 reviews.

Overall Experience

  • 41
  • 21
  • 4
  • 0
  • 2

Date Published

68
9
28
38
30

Review from Norma D (Wife of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Arncliffe a few months now and I have found the care and attention he receives to be very reassuring. Each time I visit Arncliffe I notice how each resident's individual needs are met by the staff and I appreciated the way they helped my husband to settle well in what
was a bewildering and confusing time for him. I would also like to mention how the staff took the time to listen to my concerns with regard to me coming to terms with my husband being in full time care. I really appreciated their support, particularly team leader.

Reply from Rose Pickering, Customer Service Administrator at Arncliffe Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maurine K (Wife of Resident) published on 27 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent, the dignity they provide is outstanding and it makes us as a family feel better and at ease knowing my husband is getting the right care, as staff can't do enough for help, the manager of the unit has given me help and support helping me come to terms with dealing
with my husbands dementia.

Reply from Lydia Waller, Customer Service Administrator at Arncliffe Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine H (Daughter of Resident) published on 16 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into paisley house in September 2015 having spent 3 weeks in hospital. He has dementia and the care he has received from the unit manager and the staff since entering paisley house has been outstanding. Nothing is too much trouble for them and they work extremely hard.
My dad and all the
residents have excellent personal care and they are always clean and smartly dressed.
The home itself is immaculate and it doesn't matter what time of day I visit there is always someone cleaning and making sure standards are met.
The food is excellent and my dad is eating really well.
The laundry is usually done and put back into dad's room in a day and my only advice would be to put name tags on all clothing.
Myself and my siblings and family have had.
Peace of mind knowing that my dad is getting the best possible care and I wouldn't hesitate to recommend Arncliffe court to anyone .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian C (Son of Resident) published on 5 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in Arncliffe Court since May 2013, she was put in an out of the way room No 12, with her being registered blind and partly deaf she was very isolated, she has now been moved to a more central room No 4 and has settled a lot better nearer the hub of operations.
She has been having
her toe nails clipped by the homes private chiropodist at cost of approximately £9.00 per visit taken from her personal account, this is incorrect as a registered blind person (which is a disability) she is also in receipt of guaranteed pension credit which entitles her to free NHS chiropody, the staff have been informed but as of yet there has been no treatment carried out.

Reply from Arncliffe Court Care Home, Bupa care homes at Arncliffe Court Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and well being is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team on feedback@bupa.com so that we can give you a call you to discuss this feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Resident) published on 26 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Arncliffe Court N/H in October 2013 aged 83years. At once I knew I was in the right place to spend the last 1/4 of my life. There have been some staff changes but they are all caring and have a smile on their faces. The food is good. I have a lovely room with a pleasant outlook. Rooms
are cleaned every day. Another plus - all on one level, no stairs!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda J (Daughter of Resident) published on 14 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother moved into Speke House after Christmas 2014, she has been very well cared for.
The staff and management have accommodated my mothers needs and she has always been treated with dignity and respect.
They have always kept us informed of any issues and we have had regular review meetings.
I
would also add that the office staff are always very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia C (Daughter of Resident) published on 6 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Arncliffe Court since October 2013. She suffers from dementia so choosing a suitable home when she needed 24 hour care was especially important. The Staff in Woolton house went out of their way to make the transition run smoothly and mum settled into her "new home" very
quickly.


The staff at Arncliffe are respectful,dedicated and caring. Mums every needs are met in a dignified way. Mum feels safe and is never lonely.
It was a hard decision to place mum in a Carehome but I am confident that as a family we made a great choice.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole R (Daughter of Resident) published on 3 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring family environment. My mother is well cared for by friendly and professional staff. Rooms are clean, comfortable and nicely furnished although there are no ensuite facilities. A hair salon is on site. Relatives are made welcome at all times

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Arncliffe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.498 for Arncliffe Court Care Home is calculated as follows: ( (275 Excellents x 5) + (128 Goods x 4) + (38 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 448 Ratings = 4.498

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arncliffe Court Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Vicky

Vicky Sharpe

Job Title: Home Manager

Joined: 2019

I joined Alder Care training at the age of 16 on a youth training scheme to become a health care assistant and have worked for the health care industry in various roles for the past 20 years.


I have worked for Advinia for 5 years in which I have been house manager, care services manager, deputy manager and now home manager.