Hillside Care Home

Hillside Avenue, Huyton, Liverpool L36 8DU
Submit a Review
8.9 52 Reviews
  • Hillside Care Home, Liverpool
Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.

At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.

The home offers a range of care services including short and long-term dementia nursing and residential care, as well as convalescence, palliative, Parkinson's, and care for young physically disabled individuals. Each resident receives a tailored care plan designed to address their individual needs and well-being effectively.

The homely and well-furnished en suite bedrooms provide safe, clean, and comfortable personal spaces for residents, with pleasant views overlooking the landscaped gardens. These are complemented by light and welcoming communal dining and lounge areas.

Hillside believes in providing residents with delicious and nutritious home-cooked meals. Additionally, they offer a full and diverse program of enjoyable events and activities throughout the week to ensure residents remain engaged and fulfilled.

Conveniently located in the residential suburb of Huyton, Hillside enjoys easy access to shops, amenities, and nearby attractions such as Knowsley Hall stately home and Knowsley Safari Park. Liverpool city centre, with its array of attractions, is just nine miles away.

The team invites you to visit Hillside Care Home and experience the warm and welcoming environment and see how they're dedicated to providing exceptional care and creating a vibrant community where residents can thrive and enjoy life to the fullest.

Show Hillside Care Home on the Map

Care Provided by Hillside Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 119 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Lucas (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (119)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (118)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members
    always available to greet them with a warm welcome.


  • Parking

  • Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Hillside Care Home Reviews (52)

Total of 52, showing 1-20
8.9

Hillside Care Home has a Review Score of 8.9 (8.926) out of 10, based on 17 reviews in the last 2 years. Over all time Hillside Care Home has 52 reviews.

Overall Experience

  • 32
  • 17
  • 1
  • 0
  • 2

Date Published

52
10
12
17
35

Review from A W (Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give any negative feedback with regard to my experience at Hillside Care Home. This applies to day of administration through to day of discharge. The level of care received was impeccable. On arrival I was very anxious and depressed but the care and compassion I was treated with quickly put
me at ease. Which in turn gave me the confidence to do what was needed to help with my rehab.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P O (Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first it was quite a shock, but I soon got over that. The staff were very helpful and kind and made it very pleasant. I just want to say thank you to you all for your kindness at this time.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback, it is greatly appreciated. I will ensure that this is shared with the staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Sister of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I visited my relative on 14th of January 2025; I was shocked at the fact that the room wreaked of urine. My relative had a thin sheet covering his face, he was cold, deeply depressed, lonely, felt humiliated by comments made by certain members of staff, the smart tv was impossible to access as he has
severe sight loss. The room is bland and very gloomy, no visual or sensory stimulation. Social care is very limited. Physiotherapy? Occupational therapy? I saw no evidence.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for taking time to leave your feedback. I must apologise if this is the experience you have had at Hillside Care Home. At the home we value the feedback we receive and we would always encourage visitors that at the time in which you should have a concern, that this is raised to the home manager to investigate immediately and without delay. Due to your feedback the home manager will contact you directly to discuss this further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Immaculate care, excellent staff.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison P (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Care Home staff are amazing, they have continuously provided a high level of care for my mum and allow her to have dignity despite her condition. We know our mum is safe and feels secure. All members of staff are always approachable and have made the time to get to know my mum which means a
lot to us. Thank you.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your valued feedback it is greatly appreciated. I will ensure that this is shared with the Hillside staffing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside is a place that our dad feels safe and comfortable in.
That makes us feel really good and takes away any stress that we may have had.
Staff have been great with Dad.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren P (Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received great care and support in the home. All the staff have been amazing. The room has been kept clean. The food has been very nice and plentiful!
The physio team are fantastic and I have exceeded expectations during my stay.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula H (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about three and a half years. We have always thought that this home is excellent and have recommended it to several people we know. Mum is content, well fed and her room is always clean and tidy. All the staff work extremely hard, my dad and I spend a lot of time with Mum, and
they never stop. the home smells nice and all the staff are very friendly.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert O (Husband of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Hillside for three and a half years. I find the home to be warm, clean and comfortable. The staff are friendly and welcoming, always willing to help, they take the time to listen to any concerns I may have, and act upon them.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cathy S (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What an abhorrent place for the elderly. This place lacks compassion, empathy, dignity, and respect, and as for the staff, sheer lack of professionalism. The manager is just as bad, she refuses to acknowledge any complaints. I was wondering where the staff get their training from as their moving and
handling skills are all atrocious. A la carte menu, chips egg and beans or they change to sausage, sausage roll or pie, chips and beans. These are elderly people, not children. The rooms are a disgrace, dirty, outdated, paint peeling off the woodwork, marks all over the walls. As for care, well there is none. My mother has had 2 showers and a bath in 12 weeks, the rest of the time it's a wash. Her hair never gets brushed by staff, they use nighttime catheter bags during the day so they don't have to keep emptying it. I could say more but I will finish with this place needs closing down for good.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

We take all concerns and complaints seriously and are committed to providing the best care for our residents. We are, however, really sorry that you feel this way. This is not the experience or feedback reviews of the vast majority of our residents and their families. We are confident that Hillside is a caring place with compassionate and professional staff. We are aware of improvements to the environment that are needed, and our dedicated maintenance operatives are working hard to refurb areas of the home. It is, however, always very disappointing when a relationship with a family breaks down. I do hope your Mum will be happy in her new surroundings.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lawrence D (Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of "myself and wife" we can only describe our stay at Hillside as excellent from day one of arrival. Staff and service "excellent" the only word we can describe for our experience at Hillside Care Home.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K R (Respite Resident) assisted by family/friend published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came for a short stay, the food was excellent. I have enjoyed my stay here.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback, we will ensure this is shared with the staff team at Hillside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed, staff friendly and efficient. What could have been a worrying time was made very easy.

Reply from Rachael Clough, Regional Manager at Hillside Care Home

Thank you for your lovely feedback; we will ensure that this is shared with the staff team at Hillside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela M (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Hillside for a couple of years now she seems happy enough. When we visit and her bedding is always clean.
My mother too always looks clean and well cared for and happy with the staff. They are always friendly and caring.
After being moved from a variety of homes due to closures
my mother seems happy and contented.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N D (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for a couple of months and will be living here permanently. Every time I visit, he is clean and well-fed, he has put weight on since being there. All the staff are lovely and caring. No smell of wee and rooms are always clean. They always have little snacks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan A (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother recently came to Hillside Care Home for respite but will now be staying. On entering we were greeted by a member of staff who had a smile on her face and was very polite, helpful and courteous.
Since my stepmother has been a resident she is taking her medication regularly, eating and
drinking.
her personal hygiene is so much better.
The staff have been amazing, always professional but friendly, they will share a laugh with my stepmother while looking after her and meeting her needs.
The rooms are clean and well maintained. There is a variety of food with particular likes and dislikes taken into consideration.
Clothes are freshly laundered and all the residents are dressed well.
Thank you Hillside staff you are all wonderful and have made the decision of my stepmother's care so easy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E R (Wife of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Hillside Care Home for over a year. The carers and nurses are very attentive and he is well looked after. Every time we go in to see him, he is well fed and comfortable. The home is lovely and clean and and the caretakers do a great job with the upkeep. I can go about my day knowing
my husband is well looked after. Thank you to all his carers and staff at Hillside Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Grandson of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been at Hillside Care Home for around a year now. From day one, the carers, nurses, cleaners and every other member of staff have been amazing.
The building is always clean and tidy. The cleaners and caretakers do a great job with the upkeep.
The care he receives has been fantastic
and the whole family can relax knowing he is in good hands. Every time we go in he is clean, well fed and had all his medications. Best of all, he is always happy and laughing.
The carers and nurses have always communicated with us how he has been and if there are any issues we need to be aware of.
The staff are incredibly friendly and always willing to help out where and when needed even going above and beyond their job description.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F W (Son of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always in clean condition, washed hair etc.
Staff always pleasant and helpful.
Was a but weary her being transferred here due to closedown, but not problems with transfer or settling in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen J (Nephew of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot being to explain how good the staff are at Hillside Care Home. For the short time my uncle was there, they treated him with ultimate respect, dignity, love and care. The senior Nurses were amazing as were all the staff from the cleaners to the carers. Thank you all so much for what you have
done for my uncle and family. Xxx

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.926)

Overview of Review Score

The Review Score of 8.9 (8.926) out of 10 for Hillside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.296 for Hillside Care Home is calculated as follows: ( (126 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (18 Very Poors x 1) ) ÷ 199 Ratings = 4.296

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.63 Points relating to the number of positive Reviews for Hillside Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8. 15 Positive Reviews ÷ 23.8 = 0.63

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Hillside Care Home

What types of Care is Hillside Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hillside Care Home have?

There are 119 Single Rooms.

What are the Facilities & Services at Hillside Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hillside Care Home to the centre of Liverpool?

5.6 mile(s) as the crow flies, distance by road may be significantly further.