Hillside Care Home

Hillside Avenue, Huyton, Liverpool L36 8DU
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8.9 52 Reviews
  • Hillside Care Home, Liverpool
Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.

At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.

The home offers a range of care services including short and long-term dementia nursing and residential care, as well as convalescence, palliative, Parkinson's, and care for young physically disabled individuals. Each resident receives a tailored care plan designed to address their individual needs and well-being effectively.

The homely and well-furnished en suite bedrooms provide safe, clean, and comfortable personal spaces for residents, with pleasant views overlooking the landscaped gardens. These are complemented by light and welcoming communal dining and lounge areas.

Hillside believes in providing residents with delicious and nutritious home-cooked meals. Additionally, they offer a full and diverse program of enjoyable events and activities throughout the week to ensure residents remain engaged and fulfilled.

Conveniently located in the residential suburb of Huyton, Hillside enjoys easy access to shops, amenities, and nearby attractions such as Knowsley Hall stately home and Knowsley Safari Park. Liverpool city centre, with its array of attractions, is just nine miles away.

The team invites you to visit Hillside Care Home and experience the warm and welcoming environment and see how they're dedicated to providing exceptional care and creating a vibrant community where residents can thrive and enjoy life to the fullest.

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Care Provided by Hillside Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 119 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Lucas (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (119)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (118)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members
    always available to greet them with a warm welcome.


  • Parking

  • Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Hillside Care Home Reviews (52)

Total of 52, showing 21-40
8.9

Hillside Care Home has a Review Score of 8.9 (8.926) out of 10, based on 17 reviews in the last 2 years. Over all time Hillside Care Home has 52 reviews.

Overall Experience

  • 32
  • 17
  • 1
  • 0
  • 2

Date Published

52
10
12
17
35

Review from Christine K (Daughter-in-law of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Today we visited our mum, the visit took place in her bedroom. Looking out of the window, we saw one of the health care workers who we thought had left. Mum noticed him and asked us to call him over to the window. He was just amazing, chatting away to mum, her face brightened upon seeing and engaging
with him. What a delightful young man he was, please pass our thanks on to him for his time today, which was a break for him. Thank you, you made our visit special today. We hope to see you again soon.

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Review from Helen S (Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Hillside Care Home wonderful in every way, staff of all departments go above and beyond with the care you receive while you are in the home. My experience was more than anyone could imagine. Well done Hillside.

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Review from R B (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous caring staff.

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Review from Keith G (Brother of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In October 2020 my sister was discharged from the local hospital, into the care of Hillside in a very frail and confused state. She was very underweight and has always been one for not liking a variety of foods. At home, Covid didn't help as she shielded, not venturing out and this accelerated her mental
decline through isolation. The staff have welcomed her as if she was family and given her a better quality of life she lacked at home. I found the staff to be very good and caring. Her weight has increased by some 10kgs even with her picky diet. I would recommend Hillside for your loved one.

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Review from C T (Friend of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant rooms. Very caring, professional but friendly staff. Activity staff ensure social activities are available for residents.

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Review from S R (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident for two and a half years, and straight away, felt at home. I am a regular visitor and know Dad is well looked after. All his needs are catered for and is always shown dignity and respect by all staff who are always happy to help and support in any way. Home is bright and spacious
and always clean, and I would recommend to anyone needing care.

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Review from Mark B (Brother of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home for my brother. He gets on well with some of the staff. He likes his room very much, likes to talk with staff, and the ones who are there to put his TV on, and he loves to have time in the afternoon with his book.

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Review from Patricia J (Mother of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care in this home you will go far and wide to get carers like these. They are not only there for the resident, they are there for you. They listen to your concerns and act. My son has been here 3 years. I have never had cause for complaint on any level. Brilliant staff and care. Cannot fault it
at all. Ask my son he loves it.

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Review from Susan M (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum recently passed away at Hillside after living there for quite some time. My mum had a progressive illness which meant she could pass at any time. Every time I visited Mum she was always clean, comfortable and had a smile on her face. I must say that they made the time she had left the best they
could. I went once during her changing routine and I patiently waited outside whilst listening to a couple of the staff singing to mum and mum laughing the whole time. That was the best and most reassuring thing you could ever hear. I want to say a very big thank you for everything you have done.

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Review from J W (Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have been in a care home, and I must say, I am pleasantly surprised how dedicated the staff are, they work long hours without any complaints, and they are very obliging and caring.
I cannot praise them highly enough.

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Review from J F (Resident) assisted by family/friend published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are pleasant, hard-working, nothing is too much trouble and always ready to listen when I am worried. My bedroom is clean, bedding changed daily and kept tidy. The food is of a high standard, plenty of choice and portion size good. I enjoy the activities that Hillside provide, and I would
like more of these. I always feel that I am treated with respect and dignity. I feel safe and comfortable here.

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Review from Paula (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away, having been at Hillside for 18 months. The care that she was given in that time has been excellent and our family cannot thank the staff enough. My mum was really happy there and thought of it as her home. The kindness and dedication shown towards mum, especially during
the last days of her life, will never be forgotten. We were lucky to find Hillside, thank you.

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Review from C S (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has vascular dementia which causes her to be very confused and distressed. Staff can't do enough to help, changing strategies sometimes daily, to ease her confusion and engaging with her in conversation or encouraging her to move, eat and drink.
I am very grateful for their support too as, at
times, I find it distressing.

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Review from Susan L (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in here in 2018. Since mum has been here she has been brill, put on weight and looking great. I am made up with her and the staff on Ash.

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Review from S M (Daughter of Resident) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff extremely lovely and helpful, nothing is too much trouble for them.
Food is lovely, couldn't ask for better nursing home.

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Review from Marie S (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Hillside Care Home is an amazing home. The staff give the most amazing care, they are very understanding and very very supportive they are always there for the resident giving them the most amazing care in every way I wouldn't want, my mum to live in any other place.

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Review from Ray M (Son-in-law of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I STRONGLY DISAGREE with CQC rating of this care home as inadequate. My mother-in-law has been a resident since September 2018 and I have found all the staff at Hillside to be professional, caring, supportive and friendly. When I have needed to ask them anything they are always willing to stop and help.
I have found Hillside to be kept clean and tidy which was important to the family when we were looking at care homes for Mum.

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Review from Gina B (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Hillside Care Home on the 24th September 2018. From the very first day, my mum has been treated with the utmost courtesy, respect and professional care. Both nursing staff and HCA staff are exceptional. Nothing is ever too much trouble. Any concerns I may have about my mum are dealt with
straight away. My mum is always kept clean and comfortable. The home is kept clean and welcoming at all times. I couldn't ask for a better place for mum in the final stages of her life.

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Review from Yvonne A (Stepdaughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Hillside Care Home are taking very great care of my stepfather and I have no complaints whatsoever. He gets all the care and attention he needs.

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Review from Janet M (Sister-in-law of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Hillside Care Home has been very positive. My sister-in-law is always very clean and comfortable when we visit. The staff are very warm and welcoming and are willing to answer any questions I may have.

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Current Review Score: 8.9 (8.926)

Overview of Review Score

The Review Score of 8.9 (8.926) out of 10 for Hillside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.296 for Hillside Care Home is calculated as follows: ( (126 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (18 Very Poors x 1) ) ÷ 199 Ratings = 4.296

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.63 Points relating to the number of positive Reviews for Hillside Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8. 15 Positive Reviews ÷ 23.8 = 0.63

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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