Hillside Care Home

Hillside Avenue, Huyton, Liverpool L36 8DU
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8.9 52 Reviews
  • Hillside Care Home, Liverpool
Welcome to Hillside Care Home, a modern and inviting 114-bed home located in the heart of Huyton, Merseyside, dedicated to upholding high standards of compassionate and attentive care for all residents.

At Hillside, the experienced and highly qualified team has fostered a warm and friendly environment where everyone is treated with dignity and respect. They prioritise promoting residents' independence and enhancing their quality of life.

The home offers a range of care services including short and long-term dementia nursing and residential care, as well as convalescence, palliative, Parkinson's, and care for young physically disabled individuals. Each resident receives a tailored care plan designed to address their individual needs and well-being effectively.

The homely and well-furnished en suite bedrooms provide safe, clean, and comfortable personal spaces for residents, with pleasant views overlooking the landscaped gardens. These are complemented by light and welcoming communal dining and lounge areas.

Hillside believes in providing residents with delicious and nutritious home-cooked meals. Additionally, they offer a full and diverse program of enjoyable events and activities throughout the week to ensure residents remain engaged and fulfilled.

Conveniently located in the residential suburb of Huyton, Hillside enjoys easy access to shops, amenities, and nearby attractions such as Knowsley Hall stately home and Knowsley Safari Park. Liverpool city centre, with its array of attractions, is just nine miles away.

The team invites you to visit Hillside Care Home and experience the warm and welcoming environment and see how they're dedicated to providing exceptional care and creating a vibrant community where residents can thrive and enjoy life to the fullest.

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Care Provided by Hillside Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 119 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Lucas (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (119)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (118)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hillside Care Home is thrilled to welcome visitors. Visitors encouraged to visit their loved ones at their convenience; dedicated team members
    always available to greet them with a warm welcome.


  • Parking

  • Hillside Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Hillside Care Home Reviews (52)

Total of 52, showing 41-52
8.9

Hillside Care Home has a Review Score of 8.9 (8.926) out of 10, based on 17 reviews in the last 2 years. Over all time Hillside Care Home has 52 reviews.

Overall Experience

  • 32
  • 17
  • 1
  • 0
  • 2

Date Published

52
10
12
17
35

Review from Angela S (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been a resident of Hillside Care Home, all the family have noticed that her personal care is well looked after. Mum is always clean, her hair is always done and her clothes are always clean. She is very settled and appears to like the staff. I have personally noticed how attentive the
staff are and I feel safe in the knowledge that my mum is being well looked after. I am very happy with the care that Hillside gives to my mum.

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Review from Joseph D (Partner of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has resided here since 3rd September 2018.
She was admitted on end of life package, the treatment prescribed was palliative which included DNR.
Since her admission, her progress with the help of nurses and carers is superb. She is now comfortable and peaceful, with a very good appetite
and great sleeping pattern.
On behalf of the family and myself, we attribute her well being to the dedicated staff (nurses and carers).

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Review from Kathleen H (Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Hillside Care Home is excellent in every respect.

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Review from James P (Son of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2018 and I have found all the staff at Hillside to be professional and caring, when I have needed to ask them anything they are always willing to stop and help, I have found Hillside to be kept clean and tidy which was important to the family when we where
looking at care homes for Mum.

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Review from Janet V (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in 5 previous homes and this is by far the best one. The staff are lovely and look after my mum's every need. The building and facilities are great, the home is always clean and fresh and there is always staff who will help with anything that is needed. I can't praise this home enough.

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Review from Susan W (Son of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Hillside on 15th July. We have been very pleased with the care he is receiving, as he has had a chest infection, doctor called and care and treatment given. He now looks better and well kept. The first few days he was much brighter and alert, as I'm sure he will be gain when better.
Thank
you to all the staff at Hillside who have all been excellent and welcoming.

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Review from Janet W (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always received the best care from all the staff who are very friendly, helpful, cheerful and can't do enough.
Mum is now bedridden and is always clean and fresh, is hydrated and fed to a good standard.
All the family are very pleased with mum's care and are happy that she is in such a good
environment.

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Review from R W (Wife of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Husband was admitted 6 months ago, care was adequate at this time but many issues and areas of concern were raised and acted upon. His diet was not nourishing or appropriate for a diabetic (spaghetti hoops and baked beans, lack of fresh vegetables and fruit).
Under new present management, there has
been a vast improvement, his diet is now excellent.
He is clean and comfortable at all times.
His medication, blood monitoring and all care needs are now being met. He is content and settled.

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Review from E M (Wife of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is paralysed and can only communicate by facial expressions or pointing, and I am really happy with the care and understanding of carers, nurses etc.
My husband does have full capacity and enjoys a good laugh with all the staff.
The food is not always what he can eat but they do their best
to accommodate.
On the whole, I cannot fault anyone in Hillside that cares for my husband.

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Review from Lee W (Son of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides a caring and safe place for my dad.

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Review from Heather (Daughter of Resident) published on 14 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my Mum is in a safe and caring environment with varied activities, however, staffing could be increased when there are personal needs to be met. Hillside smells fresh and the rooms are cleaned to a high standard every day, the availability of a daily bath is much appreciated by my Mum as
is the weekly 'hair do'. Mum enjoys her poetry class, occasional game of bingo, and there are different activities organised each day by encouraging staff.

Reply from Jayne Duck, Customer Servicies Administrator at Hillside Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J H (Friend of Resident) published on 19 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

IF for one minute I was not completely satisfied with the Care, conditions & treatments received by my Niece, I would have taken action by now.
She is happy, and has improved greatly from her condition when transferred there from the Hospital.
ALL the Staff are capable, kind, welcoming and friendly,
and they treat all Residents calmly and efficiently, and with respect.
They have a very demanding job, but their performance is A1

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Current Review Score: 8.9 (8.926)

Overview of Review Score

The Review Score of 8.9 (8.926) out of 10 for Hillside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.296 for Hillside Care Home is calculated as follows: ( (126 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (18 Very Poors x 1) ) ÷ 199 Ratings = 4.296

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.63 Points relating to the number of positive Reviews for Hillside Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8. 15 Positive Reviews ÷ 23.8 = 0.63

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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