Orchard Care Home

St Mary's Road, Huyton, Liverpool L36 5UY
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9.4 33 Reviews
  • Orchard Care Home, Liverpool
Orchard Nursing in Liverpool has friendly, well-trained, caring staff who strive to ensure residents live in comfort, in a social and relaxing environment.

Orchard Nursing can offer long and short term, nursing, residential and dementia residential care.

The Orchard is also registered to provide palliative nursing care, elderly and mentally infirm residential care and residential day care.

A variety of entertainment and stimulating activities are available at the home.

Healthy, balanced meals are prepared for residents every day.

The Orchard is situated in an established wooded conservation and residential area, half a mile from the excellent amenities of Huyton town centre.

Huyton is a residential suburb of Liverpool, situated six miles from the city centre.

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Care Provided by Orchard Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Annie Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Orchard Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £990
    • Self-Funded Residential Dementia Care from £1,045

  • Please note: Fees exclude Funded Nursing Care. Please enquire with the home for full pricing list.
  • (these prices are only a guideline, please contact Orchard Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Orchard Care Home Reviews (33)

Total of 33, showing 1-20
9.4

Orchard Care Home has a Review Score of 9.4 (9.372) out of 10, based on 22 reviews in the last 2 years. Over all time Orchard Care Home has 33 reviews.

Overall Experience

  • 18
  • 14
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Date Published

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Review from Debbie S (Daughter of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so much to all the lovely amazing staff at the Orchard who have cared for my dad for the past few months.
It's been a tough few months, but the fantastic help from all the staff including chefs, cleaners, carers, nurses, managers, admin, and hairdresser Dad has managed to move to sheltered
accommodation today, thanks to all the staff for getting him better.
He has 24/7 care and has made friends forever.
Thank you to everyone.

Reply from Alison Foreman, Commercial Director at Orchard Care Home

Thank you very much for taking the time and trouble to review Orchard Care Home. We will ensure that your thanks are passed to the whole team and we wis your dad well in his new home. Kind regards


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Review from P C (Son of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy my dad is well looked after.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to review Orchard so favourably. We are delighted that you are happy with the home and the care we can provide your dad. We appreciate your feedback and if there is any way we can improve our services please do not hesitate to contact us. Have a great day.


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Review from R B (Niece of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my bedbound auntie, aged 92 years old. The care home is very nice all the staff are caring and polite and give my auntie great care. She is always well-fed and clean and all her medical care taken care of. The home is a safe environment. 24-hour nurse. The home has lovely surroundings i.e. garden
benches to sit outside.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for leaving us such a stellar review of Orchard Care Home. We are thrilled that you are content with the high level of care and support we provide. We are delighted to hear your Auntie is settled in well with us, is comfortable and has all she needs. We appreciate the honest feedback, have a lovely day.


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Review from Catherine D (Daughter of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted into respite in October 2024 and was welcomed with open arms. Staff are friendly, helpful and nothing is too much trouble. I can tell staff who deal with Dad care about the residents and their needs. The care home is clean and always smells fresh. We have as a family decided this will
be a permanent move for Dad and the manager Ann has made this difficult decision easier for myself and my sister.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to review Orchard so highly. We know making the decision for a loved one to be placed in full-time care is daunting and we are thrilled we could help and support yourself and your family with this transition. We are delighted to hear that your dad enjoyed his respite stay with us and thankful you have chosen Orchard as your permanent choice for his care. The staff will be so glad to hear your lovely, kind words of recognition and we thank you for your review. Have a lovely day.


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Review from L W (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have no complaints about the home. Always helpful and listen to you. Always pleasant and happy.
Thanks for helping Mum.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to review The Orchard. We appreciate your feedback and your warm words of recognition and are delighted that are happy with our high level of care for your mum. Have a lovely day, thank you.


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Review from M W (Wife of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two things really stand out most for me with The Orchard. First and most important, the kindness of the staff. My husband is treated not just with respect, but affection, and is very relaxed and happy there. Secondly, the peace of the setting. There are mature trees on all sides of the property, so
all the rooms look out on nature. It's an elegant Victorian building and the spaces are light, airy and gracious.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to review Orchard so highly. We are delighted to hear you are happy with the high level of care and support we strive to offer our residents. Each and every one of our residents becomes part of the family and we couldn't be happier with your lovely words of recognition for the home and its wonderful team. Thank you again and have a lovely day.


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Review from B O (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care while Mum was in respite care. Staff were very professional and caring. Mum has been settled and extremely well cared for in a safe and secure environment with all her needs met. Thank you so much to every member of staff.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to review Orchard so highly. We are thrilled your mum has settled in well with us and you are content with the care we provide. The team will appreciate your kind words of recognition. Have a lovely day.


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Review from S R (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since December 2022 and has settled very well and always appears happy and content when I visit. Staff are always very polite, and they have a good rapport with Mum. I think my only niggle is that sometimes staff have not ensured she has her denture in when she's assisted
with getting up. The laundry staff takes great care of her clothes, always very well cared for.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

We are so pleased your mum has settled in well with us at Orchard. Your kind words really do mean a lot to us, and we appreciate your feedback. I will be sure to pass on your words to the team and hope you have a lovely day. Thank you.


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Review from Jeanette W (Daughter-in-law of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and are always happy to assist with any issues or concerns,
rooms are kept clean and tidy.
My mother-in-law is always clean and tidy and fresh and clean clothes on each visit.
Staff have treated her with dignity & respect staff are always wearing their uniform and PPE when
needed.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for your lovely review of Orchard Care Home. We are so delighted you are happy with our high standards and appreciate your feedback. Have a lovely day.


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Review from L M (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received so far has been fantastic. Nothing is too much trouble, staff are so friendly and caring, even on the days when we aren't able to visit and we ring to check how she is doing - they are very helpful.
The care home is lovely and clean and fresh smelling. The staff who are
cleaning the home are also so friendly with the residents. It's a home-from-home feel.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to review Orchard so highly. We appreciate your feedback and are thrilled you are happy with the service we are able to offer to your mum. Our team will be touched by your warm words. Have a lovely day and we hope to see you soon.


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Review from B W (Daughter-in-law of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and responsive to any queries. Visitors are made welcome. Patients/residents are treated with respect.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to review Orchard so highly. We are thrilled that you are happy with the services we provide and thank you for your feedback. Have a lovely day.


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Review from F W (Granddaughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in respite for six weeks. She has been cared for so well at Orchard. My grandad visits daily; he is made to feel so welcome by the staff, even offered a meal while is there. Her mobility has improved, and she is looking forward to returning home in the next week. She is happy with her
room. Staff are really kind and caring. Would highly recommend.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to review Orchard. We are so glad we could provide the high standards of care we strive for, and we are happy that your nan is enjoying her time with us. I will be sure to relay your warm words to the team. Thank you.


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Review from Terry C (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after so well. Our family feel confident in the knowledge she is safe and secure. Cannot fault her care. Support from all staff to settle her in and improve her condition is excellent.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for taking the time to leave such a lovely review of Orchard Care Home. I will make sure to relay your kind words to the team. Thank you.


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Review from J C (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely pleasant and helpful. They went out of their way to make sure my mum was comfortable, and all her needs were met.
The facilities are excellent, and there is lots of entertainment for the residents to enjoy and partake in.
Overall, I am extremely pleased with the level of care
shown by the home and its staff, and would highly recommend.

Reply from Davey Taverner, Digital Marketing Manager at Orchard Care Home

Thank you for leaving such a wonderful review for Orchard. We are so happy your mum has settled in and is comfortable with us. I will be sure to relay your warm words to the team. Thank you.


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Review from Lucy L (Niece of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care - very satisfied.
Thank you all so much.

Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for your excellent review of Orchard Care Home and for rating us 5/5 in all areas. I will share your kind review with the manager and all the team.


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Review from K B (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food can be hit and miss - sometimes, it is of excellent quality, and at other times is poor.
Sometimes, the availability of certain foods is poor - certain items not available are bacon, marmalade, drinking chocolate, cheese and coffee. These are all items my mum has requested and been told are not
available.
Care staff are kind, caring and excellent at what they do.

Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to submit a review. We welcome all comments as they help us develop and improve. We would like to reassure you that as soon as we were made aware of catering issues, we rectified immediately, and we now are receiving some great feedback about the catering team. Our manager has an open-door policy and would be happy to discuss any future issues you may have.


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Review from S M (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff extremely helpful and caring, and Mum's room is always nice and clean. Mum also seems very happy, which is all that really matters.

Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to review Orchard Care Home. It is lovely to hear how happy your mum is, thanks to the helpful and caring staff. I will share your comments with all the team.


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Review from Carole G (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last month, Mum has been settled and well looked after.

Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to review Orchard Care Home. It is lovely to hear how well settled and cared for your mum. I will share your kind comments with all the team.


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Review from Rita C (Sister of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I have visited all staff have appeared to be very kind, considerate and caring towards my relative, who can be difficult and aggressive at times. Due to her having cognitive functioning issues and feeling frightened in unfamiliar surroundings.

Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for taking the time to review our home. I will share your kind comments with all the team.


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Review from Janet H (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Overall disgusting. Poor care. Scabies. I left with bites on my hands. A lot of issues I will be reporting. Staff ringing me and being very nasty on the phone. Care is very poor, dirty. I had to have my say as my mum had no curtain on her bedroom and her room overlooks the car park.

Reply from Lynn Billingham, Business Development Manager at Orchard Care Home

Thank you for your review of our home. We welcome all comments whether negative or positive as they help us develop and improve. We have looked into the issues raised in your review, sadly the home did have an outbreak in November 2022 which was quickly dealt with and resolved. We are surprised and concerned with the issues raised in your review with regards to care provided in the home as, since your mother became a resident in the home in May 2022, you have never raised any concerns with the manager who has an open door policy. Our Care Home Manager would be more than happy to meet with you to alleviate your concerns.


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Current Review Score: 9.4 (9.372)

Overview of Review Score

The Review Score of 9.4 (9.372) out of 10 for Orchard Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.372 for Orchard Care Home is calculated as follows: ( (148 Excellents x 5) + (84 Goods x 4) + (13 Satisfactorys x 3) + (13 Very Poors x 1) ) ÷ 258 Ratings = 4.372

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Angharad

Angharad Williams

Job Title: Home Manager

Angharad is the Home Manager at Orchard Nursing Home. She has over 20 years of experience managing care homes and has worked in the care sector for over 25 years. Angharad originates from Bridgend in South Wales and has lived in Liverpool for 25 years. She is a wealth of knowledge and experience as a care home manager and has previously been responsible for the successful turnaround of 5 care homes. Angharad’s vision for both Orchard Homes is to deliver the best quality care within the borough and move it to outstanding care with CQC.


Frequently Asked Questions about Orchard Care Home

What types of Care is Orchard Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Orchard Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Orchard Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Orchard Care Home to the centre of Liverpool?

5.8 mile(s) as the crow flies, distance by road may be significantly further.