Alt Park

Parkstile Lane, Gillmoss, Liverpool L11 0BG
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9.3 38 Reviews
  • Alt Park, Liverpool
Alt Park Nursing Home specialises in providing care for young and elderly adults and also provide care for individuals with challenging behaviour.

Situated in Gilmoss, the home shows off two large gardens at the front and rear of the building surrounded by three established local parks which offer a unique rural setting.

The home is set on two floors and provides accommodation of 35 single rooms. There are three large open plan lounges leading to a south-facing conservatory, which offers both ample seating and a breath-taking view of the main garden area.

The home also accommodates 12 single bedrooms downstairs, all individually dressed to suit the unique needs of the residents. On the first floor, there are 23 single bedrooms, 5 of which have en-suite facility.

The three lounges are confined with their own identity and purpose - quiet lounge, main lounge and dining lounge. All lounges are equipped with flat screen tv's, radio & reading material.

The dining room lounge has direct access to the conservatory and kitchen allowing residents to request drinks and snack in-between regular meals offering both ample seating and a breath-taking view of the main garden area.

The conservatory also accommodates day-time activities with the support of the activity co-ordinator.

There are ample toilet facilities and bathing areas provided, within close proximity to all residents. Each bedroom will be designed with a different colour door and special features to ensure that residents living with dementia can relate to their own living space. Corridors are filled with memory lane photos, reading corners and other interesting features to help residents living with dementia to stay stimulated.

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Care Provided by Alt Park

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jewin Edwin (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Alt Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,320
    • Self-Funded Residential Dementia Care £990 – £1,320
    • Self-Funded Nursing Care £1,100 – £1,320
    • Self-Funded Nursing Dementia Care £1,160 – £1,320
    • RESPITE Self-Funded Residential Care £990 – £1,320
    • RESPITE Self-Funded Residential Dementia Care £990 – £1,320
    • RESPITE Self-Funded Nursing Care £1,100 – £1,320
    • RESPITE Self-Funded Nursing Dementia Care £1,160 – £1,320
  • (these prices are only a guideline, please contact Alt Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site


Alt Park Reviews (38)

Total of 38, showing 1-20
9.3

Alt Park has a Review Score of 9.3 (9.326) out of 10, based on 11 reviews in the last 2 years. Over all time Alt Park has 38 reviews.

Overall Experience

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Review from G L (Son of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my mum receives.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Hello and thank you for taking the time to review Alt Park so highly. We are delighted to know you are happy with the care your mum is receiving with us. Thank you again and have a lovely day.


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Review from L J (Wife of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and well-decorated home. The staff are caring, polite and very friendly. Residents always appear well looked after, clean and tidy. The rooms are well-appointed and convenient for all resident's needs. There are always activities for residents and all are encouraged to participate.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Wow! Thank you for the outstanding review of Alt Park. We appreciate your feedback and are continually looking to improve our services so the recognition of our hard work and dedication is warmly received. We are thrilled you are happy with the high level of care we strive to provide each and every resident here.


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Review from K C (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in well and is now more interactive and out of bed more. He is in lounge most of time so not isolated which he had been for five months in hospital prior to coming here. Myself and family are very happy with home as it's close to where I live, easy to park and no restricted visiting
times. His choice of meals is excellent and he is offered hot drinks/snacks very regularly. Staff always alert, empathetic, patient and caring and I always feel welcome. I'm kept up to date with Dad's health, wellbeing and progress on every visit.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Good afternoon and thank you for taking the time to review Alt Park so highly. We are so glad to hear that your dad is settled in well with us and is interacting with the other residents and our team. We strive to provide the best possible care for our residents and are glad you are happy with how we are doing. Thank you and have a lovely day.


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Review from J R (Husband of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always good every day.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Thank you for taking the time to review Alt Park so highly. We appreciate your feedback and hope you visit again soon. Have a lovely day.


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Review from G C (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had good experience at Alt Park for 2 and a half years. Their staff always listens to me about Mum's needs, it's a family-type nursing home (small/friendly).
I feel Mum is safe and settled there, especially when she is unwell. The nurses, senior carers, cooks, laundry, and cleaners have always
been helpful to both Mum and me.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Thank you for taking the time to review Alt Park so fondly. We appreciate your warm words about our team and will be sure to share them. We are thrilled you and your family feel so welcomed and settled with us. Have a wonderful day.


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Review from David W (Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying my stay in Alt Park Nursing Home.
Their staff are well-trained and they give me all the respect I deserve.
They give me everything I need to enjoy my stay such as taking me out for shopping, to see my family members and to see my doctors when necessary.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Hi, thank you for taking the time to review Alt Park so highly. We value all feedback we receive and we are so glad you are enjoying your stay with us. Have a lovely day. Thank you


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Review from V C (Wife of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good staff, very good management. Staff know what they are doing. Very supportive manager. Staff are friendly. Home is always clean. No bad smell. I am happy with everything.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Thank you for taking the time to review Alt Park so highly. We appreciate your feedback. Have a lovely day, thank you.


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Review from Hazel C (Sister-in-law of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Alt Park has been very good. Staff care about the residents and do an excellent job. My brother-in-law can be difficult but they manage to get him involved in events and make him comfortable.
The nursing staff are managing his pain from an old injury, which is helping his mobility.
Sometimes he isn't keen on the food served to him, but he is provided with an alternative when this happens. Even though he is reluctant staff manage to persuade him to have a shave, which is brilliant and much appreciated. His clothing is washed and returned quickly so he is never short of something to wear.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Thank you for taking the time to review Alt Park so highly. We appreciate your feedback and will be sure to let the team know. Have a great day. Thank you.


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Review from C R (Daughter-in-law of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has been a resident at Alt Park for 18 months. During this time there have been several managers, there appeared to be little leadership and the home faced many challenges, which were noticeable as a visitor. There is another manager in situ now and it is clear to see how well the home
is running. There are many new staff, with just the occasional agency. As a family member I am keen to see the home progress further and I am sure with the new manager Alt Park will flourish.

Reply from Davey Taverner, Digital Marketing Manager at Alt Park

Thank you for taking the time to review Alt Park so highly. We appreciate your feedback. Have a great day.


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Review from Maria M (Wife of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came from another care home where he was unhappy, but since arriving at Alt Park, he is a different person. He has banter with the staff, playing games, etc.

Reply from Lynn Billingham, Business Development Manager at Alt Park

Thank you for taking the time to submit a review for Alt Park. It is wonderful to hear how happy your husband is, enjoying the entertainment and having banter with the staff. I will share your kind comments with all the team.


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Review from Gary C (Son of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Father was only at Alt Park Nursing Home for 1 week and sustained a broken left wrist lacerations and bruising on his left arm which the home cannot explain despite my Dad having 1 to 1 care. My Dad went to Aintree Hospital and there is an open Local Authority Safeguarding enquiry about this. There
is also a Police investigation.

Reply from Lynn Billingham, Business Development Manager at Alt Park

Thank you for taking the time to submit a review. We welcome all reviews as they help us to develop and improve our services. Sadly, when people are living with advanced dementia their behaviour is often unpredictable and they can be at risk of harm to themselves and to others, particularly when they are in unfamiliar surroundings. During your fathers stay at Alt Park he was receiving 1:1 care which was provided for 20 hours per day. We are working with the relevant external professional bodies to ensure the matter is thoroughly investigated and we look forward to receiving the outcome.


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Review from Michael T (Husband of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Alt Park now for three years, her arm was broken in the last home she resided in and she spent 5 weeks in hospital and came from the hospital to Alt Park. I felt the love and the empathy the moment I stepped into the home and knew in an instant that this was the home for my wife.
It was a different set up to the other care homes she had been in, residents were sitting together eating their meals and it felt to me like they were all family, and I instantly thought that this can now be part of her family and everything came to fruition. I have never looked back and have noticed the calm in my wife it has made me feel at ease. The staff are nice and polite and the management run a clean and tidy ship. I would highly recommend Alt Park to my family and friends, they have worked extremely hard over the last 2 years with COVID and kept all our loved ones safe. Well done Alt Park and a big thank you.

Reply from lynn Billingham, Business Development Manager at Alt Park

Thank you for taking the time to submit a review for our home, which we really appreciate. It is lovely to hear how happy you are with the home and the care provided. We will share your kind words with all the team.


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Review from Andrew (Brother of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alt Park really is a home from home. The care and individual genuine attention shown to my wonderful brother could not be bettered. The atmosphere at Alt Park is loving and I noticed from the outset that the manager and her team always strive for and achieve every day.
Clinical judgment and response
is sound and every effort has been made to assist my brother in often difficult and sometimes unusual circumstances. At Alt Park the little touches are always there which mean so much to my brother. Thank you Alt Park.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Alt Park

Hi there, thank you for taking the time and sharing your brother's experience at our home. We are thrilled to hear you are happy with our team's care and support for your bother. It is our pleasure to care! Kindly, Alt Park Team.


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Review from Jessica O (Granddaughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing. This has been my Nan’s home for 5/6 years, and they have treated her like family. I am comforted knowing that she has been looked after by the most selfless members of staff who go above and beyond to make the last few years of her life happy and comfortable. The decor inside has
been created to bring a ‘home from home’ to its residents, with bright colours and huge artwork to symbolise the city of Liverpool. Without a doubt, the best care home you could wish for for your loved one.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Alt Park

Thank you so much for this thoughtful review. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Alt Park were to your standards.


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Review from Shirley W (Daughter-in-law of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alt Park staff went above and beyond making my mother-in-law extremely comfortable in her last 12 months. They took over care after she was moved from another care home, on arrival they discovered bedsores that hadn't been treated and got them seen to straight away. My mother-in-law had been in extreme
pain and the old home hadn't noticed, Alt Park realised straight away and helped. Obviously, with lockdown, we hadn't been in to seen her but Alt Park was brilliant and arranged for visits safely when possible. On her birthday they went out the way to spoil her for us and again arranged a short safe visit. Sadly my mother-in-law passed away at the beginning of this month but we wanted to thank all staff for the care and compassion throughout the 12 months she was with you, it's just a shame we didn't get to meet you properly. Thank you again.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Alt Park

Thank you for taking the time to share this experience with us. We truly care for the well-being of each of our residents, that is why we always make sure they are healthy, happy, and loved. It was truly a blessing having such a kind and beautiful soul as your mother-in-law.


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Review from Denise K (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the home for a few years and has always received excellent care from the amazing team of nursing staff and carers. I am so glad we chose Alt Park for her! Keep up the good work everyone, I know you will.

Reply from Param Kaur, Marketing Executive at Alt Park

Thank you so much for this thoughtful review. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Alt park were to your standards.


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Review from Jessica W (Granddaughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely visit today with my nan, it was her birthday and staff had really gone out of their way to make it special for her with a cake, balloons and banners and painting her nails.
Thank you for all your hard work during these past few months.

Reply from Param Kaur, Marketing Executive at Alt Park

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Alt Park. We hope to continue to provide a positive experience for all our residents and their families at our home.


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Review from Carol P (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her wonderful team do a sterling job of caring for my mum. The care and love that each member of the team shows to mum and to our family helps me to come to terms with not being able to visit due to lockdown. I know mum is in a safe, loving, caring environment and I can't thank the manager
and her staff enough.

Reply from Piriya Suresparan, Marketing at Alt Park

Thank you for your positive review, Carol. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide.


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Review from Kevin O (Son of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under the direction of the Manager, this care home has a fantastic and committed team, who place the welfare of the residents at the centre of everything they do. The interaction of the staff with the residents is very friendly, and I am a firm believer that they treat residents like family, creating
an atmosphere of positivity and a can-do attitude. My Mum has been resident at Alt Park for the last 4 years, and I have the greatest respect for the staff and the way they have looked after Mum, who due to living with Dementia, has presented many challenges from a welfare/Nursing context! I have no hesitation in recommending this care home, based on my observations. Once again from the bottom of my heart, thank you for looking after my Mum.

Reply from Piriya Suresparan, Marketing at Alt Park

Thank you so much for your pleasant review, Kevin. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Alt Park. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.


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Review from Chris M (Brother of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Alt park, you have been fantastic, working through these troubled times. Never with word of complaint, taking every day as normal. My sister was there for over two years and was treated as one of the family. Going that extra mile and more. Helping her do her crossword and even playing
dominos with her. It was really nice the day at the funeral when all the staff came out to give her a nice send-off. She will be sadly missed by all the family and friends, also by everyone working at Alt park.
Again, thanks for the great care you gave her. If she could speak she would say more.
Take care, from all the family.

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Current Review Score: 9.3 (9.326)

Overview of Review Score

The Review Score of 9.3 (9.326) out of 10 for Alt Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.326 for Alt Park is calculated as follows: ( (80 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 132 Ratings = 4.326

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alt Park is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Jewin

Jewin Vellara Edwin

Job Title: Registered Manager

Joined: 2023

Jewin Vellara Edwin is the Manager of Alt Park with many years of care experience. Jewin is very experienced in the care home sector and is committed to providing a high–quality service. He has a passion for supporting those with dementia and mental health needs and is a hands-on manager who often spends time working alongside staff with residents.


Jewin is ultimately responsible for the effective and professional running of the care home but will allocate time to discuss any aspect of our Residents care or any problems they may be experiencing. Jewin is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in his care. He is a dynamic team leader and has an ongoing interest in professional development and career progression.


Frequently Asked Questions about Alt Park

What types of Care is Alt Park registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alt Park provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alt Park have?

There are 35 Single Rooms.

What are the Facilities & Services at Alt Park?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alt Park to the centre of Liverpool?

4.8 mile(s) as the crow flies, distance by road may be significantly further.