Brooklands Care Home

44 Albany Road, Old Swan, Liverpool L13 3BJ
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9.9 71 Reviews
  • Brooklands Care Home, Liverpool
Brooklands is a warm and welcoming care home located in the heart of Liverpool and is proudly part of the Dovehaven family. The home offers exceptional dementia care, ensuring that every resident receives compassionate, personalised support in a comfortable and friendly environment.

The dedicated team at Brooklands is committed to creating a true home-from-home, where residents can live with dignity, independence, and a sense of belonging. Tailored care plans are designed to meet individual needs, with a focus on enhancing well-being and creating meaningful moments every day.

Brooklands features spacious living areas, cosy bedrooms, and outdoor spaces for relaxation and enjoyment. Residents can take part in a variety of engaging activities and enjoy freshly prepared meals, ensuring every day is enjoyable and fulfilling.

The home values the importance of family connections, encouraging loved ones to stay involved in their relative’s care. Conveniently located in Liverpool, Brooklands is easily accessible and fosters a welcoming atmosphere for both residents and visitors.

To learn more or arrange a visit, contact the Brooklands team today. They would be delighted to provide further information and welcome visitors to experience what makes Brooklands a special place to live.

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Care Provided by Brooklands Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • David Wright (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Brooklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,115

  • These prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements.
  • (these prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Brooklands has a dedicated car park available for visitor use.


Brooklands Care Home Reviews (71)

Total of 71, showing 21-40
9.9

Brooklands Care Home has a Review Score of 9.9 (9.855) out of 10, based on 26 reviews in the last 2 years. Over all time Brooklands Care Home has 71 reviews.

Overall Experience

  • 66
  • 4
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Review from J B (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklands Care Home, provides a safe friendly environment.
The residents seem to enjoy participating in the many varied activities. They try hard to ensure everyone is involved to the maximum of their capabilities.
I have recommended Brooklands to a number of people.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you for your review, kind comments and your recommendations to others, all are very much appreciated. Kind regards.


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Review from Stephen S (Mother of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklands Care Home has lovely staff. Look after my mum very well. Maybe a few more activities to stimulate them would be good and when warmer weather comes, take them out so their lives can be as normal as possible.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for your review of Brooklands Care Home and your comments about the team who work so hard to ensure that residents are happy and well cared for. Kind regards.


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Review from Amanda H (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident here since April 2021 and the staff have been really supportive. They have kept me informed, have always been approachable and have looked after my dad well.
My dad is moving to a new care home next week, simply due to me relocating to Wales and so he can be closer to me,
however I would highly recommend Brooklands Care Home to anyone looking for a placement for their family member with dementia. Thank you to all of the staff!

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for taking the time and trouble to write a review for Brooklands Care Home. Your recommendation and kind words will give much peace of mind for those who are searching for care for a loved one is very much appreciated. Kind regards.


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Review from Denise C (Friend of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has needed care for some time and I'm so happy she has settled into Brooklands Care Home like it's her home. She is putting on weight and sleeping better. The management has been so helpful and the staff also are a treat. The atmosphere is always on the happy scale and it's so clean and very
organised. I want to thank you all on behalf of my friend.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for taking the time to write a review, it is very much appreciated. The team at Brooklands will be very happy to read your kind comments and to know that you are so happy with the care being delivered. Kind regards.


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Review from Paula L (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, Mum gets well looked after and nothing is a problem for staff. The home is really clean and well looked after. Mum is really at home.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for your wonderful five-star review and comments which are very much appreciated by the manager and his team. Kind regards.


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Review from Vivienne K (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found staff wonderful. Mum has been here for over a year. She has put weight on and is always clean and tidy. I also enjoy the entertainment, staff willing to hear your comments and take action if needed.

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Review from T M (Brother of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the Care at Brooklands, happy place for my brother to live. Staff do a very good job. Activities on offer are very good, the gardens are well maintained staff kept us up to date during Covid.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for your ratings and comments. Much appreciated


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Review from L L (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly staff, lovely and clean. Very welcoming. My mum seems very happy. Lovely place to visit.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for your review of the home. Have you spotted the Dovehaven social media page which includes all of the recent activities going on in Brooklands? Kind regards


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Review from Gloria R (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family, are very happy with the care Mum gets. Everyone goes the extra mile to look after her and her cat. All the staff love the cat. We can't praise the staff enough. My mum has a lovely room. The home has a lovely garden so all the residents can sit out in the good weather. My mum has only
been in the home for three months and we are very happy.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

We are so pleased to read such a wonderful review and to hear that you are all happy, is the best news we could have. Kind regards.


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Review from A P (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with Mum's care. Her health care needs are met and she eats well. The staff are very obliging, very patient and helpful. The managers/ team leaders are helpful and understanding. A more permanent hairdressing service would be good, I know there.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Many thanks for taking the time and trouble to review Brooklands Care Home. Your comments about the team are very much appreciated as everyone on the home works very hard to ensure that residents are happy, settled and safe. I can only apologise that our hairdresser has not always been in attendance in the home but when the home was unfortunately closed to visitors, due to covid outbreaks, the rules are that the hairdresser is also not able to come in to us. However, I can report that hairdresser was in the home today and everyone looked beautiful! Kind regards


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Review from Kenneth S (Husband of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming. Lovely environment. Very happy with the care.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much, for your review. We do appreciate your ratings and the comments are gratefully received. Kind regards.


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Review from Elsa J (Sister of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Brooklands Care Home for some time now. We are very happy with the care provided for her. She tells us the food is nice and enjoys taking part in the activities going on. We are very happy as a family, she is well looked after.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for taking the time and trouble to post a review of Brooklands Care Home, we very much appreciate your ratings and comments. So pleased to know that you are happy with all aspects of care and day to day living. The team work so hard to ensure that everyone is happy, safe and settled. Kind regards.


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Review from Holly C (Granddaughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family couldn’t be happier on how our Grandad has settled in. Everyone goes the extra mile from the manager to the domestic and laundry staff. Attention to detail by the care staff is brilliant. Thank you all.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

What a wonderful review! Thank you, it is great to hear your comments about the team. Everyone works so hard to ensure residents are happy, safe and well. Kind regards.


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Review from J M (Relative of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff in this home enough. The attention and care given to my very elderly relatives were above and beyond all expectations. They also took care of the family during a very sad and traumatic time for us.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Many thanks for taking the time and trouble to review Brooklands Care Home. Your kind words and comments are very much appreciated. The team at the home work very hard to ensure that they give the very best attention and care to everyone, including family members. It is so nice when their efforts are recognised. Kind regards


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Review from Frank S (Son of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough, lovely clean and friendly home. The staff go out of their way to help the residents, lovely home. All the staff, cleaners and managers do a fantastic job. The gardens are fantastic for residents.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for your 5* review and your fantastic comments. We could not ask for anymore. Kind regards.


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Review from J M (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my heartfelt gratitude to all the staff at Brooklands for their help with my father. The manager and deputy manager visited my father at very short notice and were very professional in the way they both dealt with my father. I decided to start my father off as respite but after
it became obvious that he would not be able to live on his own any longer I had no hesitation in asking Brooklands if my father could become a permanent resident.
It’s the attention to detail in the smaller things that I would like to applaud the most. I was impressed with Brooklands regular updates if they thought there was anything I should know about. When it was decided that my father would need more specialist care the manager went above and beyond the call of duty in not only liaising with the local hospital but also finding my father a place in another Dovehaven home.
I recommend Brooklands unequivocally.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Many thanks for your wonderful review, details of your experience at Brooklands will do much to reassure those who are searching for care for a loved one. I am sure that your thanks for the whole team will be very much appreciated, they work so hard to ensure that all residents are well cared for, safe and happy. The care and attention for family members is unfailing, they certainly go 'above and beyond'. Kind regards


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Review from Marie M (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is relatively new to this care home, it will be nearly a month now since he moved in. It was one of the most difficult decisions we have made as a family actually putting Dad into a home, we vigorously researched what we considered to be the most suitable one that ticked all the boxes for Dad's
needs. I struggle to put into words how pleased and reassured we are that we have found the right home for Dad, the staff and management are an absolute credit to the care home community. They are genuinely lovely people, so caring, attentive and thoughtful and go out of their way to ensure they do everything possible to make all their residents' stay a very happy, safe and extremely comfortable one. Not only have we witnessed, as a family, the good work that consistently goes on in this care home, we can see it in Dad who looks so very well, better than we have seen him look for quite some time. Dad's disposition, overall attitude and wellbeing is more than we could have hoped for.

Reply from Alison Foreman, Head of Sales and Marketing at Brooklands Care Home

Thank you very much for taking the time and trouble to review Brooklands Care Home. It is great for us to know how well your father is settling in the home. Sharing your experience in a review will do much to reassure those searching for care. Brooklands is a very special home and the team within the home are totally invested in their resident's wellbeing and happiness. Thank you for your very kind words. Kind regards


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Review from J M (Niece of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent and the staff here always go the extra mile to answer any queries. They have a friendly cheerful attitude whenever you see them. During this very difficult time, they have kept our relatives safe in a very professional way.
It is extremely clean and the laundry is good.
My aunt and uncle love the food which they say is very good and they deserve the highest accolade.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your wonderful review, it is very much appreciated. Everyone works so hard to ensure that residents are well looked after and our families are kept informed, it is great that you have recognised their efforts. Kind regards


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Review from Janet G (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home where my dad was a resident from July until he passed away in December 2020. In the last few months of his life, we saw him dancing, painting and enjoying a host of other activities which kept him engaged even with severe Alzheimer’s and Dementia.
He was so happy here
and the management and every member of staff were so dedicated whilst looking after him. We have lovely memories of him due to the videos and pictures they sent us regularly due to COVID restrictions. The care given to our family during this time was also excellent. I would recommend Brooklands to families looking for excellent care for their loved ones where everyone goes above and beyond even during these unprecedented times.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your review and your recommendation of our care and services. The team will be so touched that your family are so pleased with your dad's care. It is always a pleasure to care for our residents and we are dedicated to their care, health and happiness. Kind regards


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Review from Alison O (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Brooklands in July 2020 with Alzheimer's. He was treated with dignity and respect and had a fabulous time, painting, dancing and doing other activities on a daily basis.
The staff couldn't have looked after him better and he was always clean, tidy and well turned out. We couldn't
have been happier with the care he received. He was part of their family too.
I would have no hesitation in recommending Brooklands to anyone.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for taking the trouble to review our home. We very much appreciate your recommendation, as others who are also searching for care for a loved one put a lot of value on the opinions of families. Rightly so. To hear your father had such a fabulous time is just wonderful! Kind regards.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Brooklands Care Home is calculated as follows: ( (270 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 310 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (3)

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Meet the Team (1)

David

David Wright

Job Title: Registered Home Manager

Joined: 2017

David leads the team at Brooklands with a real passion for dementia care. He supports his team to become a 'family' for his residents, so that they can be relaxed, make friends and have the best of times, every day. He continues to support resident families to help them have peace of mind and reassurance that their loved ones can live well with dementia.

He says 'It's important that we make a difference to the people we look after and provide exceptional care for people living with dementia. Our home is a home from home, a home for the local community'.


Brooklands has many 'stand out features' one of which is the staff team who are extremely caring and have been in post for many years.