Brooklands Care Home

44 Albany Road, Old Swan, Liverpool L13 3BJ
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9.9 71 Reviews
  • Brooklands Care Home, Liverpool
Brooklands is a warm and welcoming care home located in the heart of Liverpool and is proudly part of the Dovehaven family. The home offers exceptional dementia care, ensuring that every resident receives compassionate, personalised support in a comfortable and friendly environment.

The dedicated team at Brooklands is committed to creating a true home-from-home, where residents can live with dignity, independence, and a sense of belonging. Tailored care plans are designed to meet individual needs, with a focus on enhancing well-being and creating meaningful moments every day.

Brooklands features spacious living areas, cosy bedrooms, and outdoor spaces for relaxation and enjoyment. Residents can take part in a variety of engaging activities and enjoy freshly prepared meals, ensuring every day is enjoyable and fulfilling.

The home values the importance of family connections, encouraging loved ones to stay involved in their relative’s care. Conveniently located in Liverpool, Brooklands is easily accessible and fosters a welcoming atmosphere for both residents and visitors.

To learn more or arrange a visit, contact the Brooklands team today. They would be delighted to provide further information and welcome visitors to experience what makes Brooklands a special place to live.

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Care Provided by Brooklands Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • David Wright (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Brooklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,115

  • These prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements.
  • (these prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Brooklands has a dedicated car park available for visitor use.


Brooklands Care Home Reviews (71)

Total of 71, showing 41-60
9.9

Brooklands Care Home has a Review Score of 9.9 (9.855) out of 10, based on 26 reviews in the last 2 years. Over all time Brooklands Care Home has 71 reviews.

Overall Experience

  • 66
  • 4
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  • 1

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Review from Mark W (Husband of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff and the manager enough for everything they do for my wife. She always looks well looked after and cared for. The visitor's pod is an amazing addition to the home. It’s amazing to see my wife looking so well looked after and happy it makes this whole pandemic more bearable.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you very much for your wonderful 5* review. Your words will be very much appreciated by the team in the home. Kind regards.


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Review from Michele C (Niece of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our visit today was the first and we were apprehensive. My uncle seemed calm, happy and well-dressed. We couldn't be happier and were so relieved. We had a lovely chat together in the garden and the staff we encountered were lovely. They all knew my uncle and were aware of his history. Thank you so
much.
(Because of the pandemic we could only visit in the garden, therefore, we cannot comment on any other facilities.)

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Brooklands cherish our residents and strive to make our home a happy environment.


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Review from S G (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in really well, staff are wonderful and always willing to help.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Brooklands cherish our residents and strive to make our home a happy environment


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Review from A W (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has fantastic care from all the staff, especially during the coronavirus pandemic. Although I wasn't allowed to go in to see her, I was able to phone up and speak to her, which was lovely. The staff are brilliant with her and other residents, which reassures me she is in good hands.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Brooklands cherish our residents and strive to make our home a happy environment.


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Review from A M (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Brooklands for 18-months now. Since the outbreak of covid-19, I haven't been able to see my mum, as the home locked down to protect her and the other residents. When I've seen my mum, it's clear that she's been well cared for during lockdown. At such a worrying time, I
could not be more at ease knowing how well my mum is cared for.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Brooklands cherish our residents and strive to make our home a happy environment.


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Review from Sandra W (Sister of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and helpful and always put the residents care first. I'm so happy that we picked Brookland Care Home for my sister to live.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for taking the time to write such a wonderful review, myself and the team at Brooklands really appreciate your kind words.


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Review from L H (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and assistant manager are exceptional, approachable and a credit to Brooklands as nothing is too much trouble for them or any of their staff. I am happy knowing my mother is content and well cared for in a lovely room surrounded by her personal items. She spends a lot of time socialising
in the lounge with other residents she is happy and always says how lovely the staff are.

Reply from David Wright, Home Manager at Brooklands Care Home

What a lovely review, thank you for your kind words, we really appreciate your feedback.


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Review from L M (Granddaughter of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nan has received since moving into Brooklands has been exceptional, her health and well being has greatly improved. She is very happy, content and loves the staff and residents. Any questions or concerns are always swiftly answered and dealt with. Would recommend this nursing home to everybody.

Reply from David, Estates Manager at Brooklands Care Home

Thank you for your amazing review, we really appreciate your feedback.


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Review from K H (Niece of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful and excellent care given to all service users. Staff are always supportive to residents and family and nothing is too much trouble. Meals excellent. Rooms and lounge very well presented and clean.

Reply from Maxine Farnworth, Estates Manager at Brooklands Care Home

Thank you for your kind words, we really appreciate your feedback.


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Review from C H (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is well looked after and content. She has a decent-sized room. She has access to a communal lounge and garden area. The home is well run; residents' safety and security being a priority. It is well maintained and kept spotlessly clean. There are regular activities, such as bingo and they do things
around key events in the year, such as making Easter bonnets, or calender for New Year. The food is of good quality and it is a pleasant dining room. Everything is on a level so good for people with mobility issues. Management is approachable and listens to your concerns and involve you in the care plan.

Reply from David, Home Manager at Brooklands Care Home

Thank you for your kind words, it means the world to us.


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Review from S M (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff. Feel comfortable knowing um is safe and happy. Thank you for all you do.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your kind words, we really appropriate your feedback.


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Review from M I (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, deputy manager, and all staff at Brooklands are approachable, friendly and caring. My mum was in another residential home before Brooklands and was transferred to Brooklands after a short stay in hospital. It was an anxious time but the management and staff were very reassuring and my Mum's
needs are all met (all staff is dedicated). Thank you.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your heart warming comments, we really appreciate it.


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Review from Teresa H (Niece of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie very well cared for. Staff and management very approachable and helpful. Staff supported very well by the manager and senior staff. Auntie very very happy and settled and really enjoys activities in the lounge.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for your kind comments, it means the world to us.


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Review from N R (Husband of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall things are very good.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you for such a lovely review, we really appreciate your kind words.


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Review from June C (Sister of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommend Brooklands for your loved ones that require 24/7 care. My sister is really happy here, and it did not take long for her to settle in. The reason for this is she feels safe, secure and is well cared for. The staff are amazing, friendly, and so caring. They understand and appreciate the needs
of people suffering from this dreadful condition. I would give them 11 out of 10 for their devotion to their patients. We are so happy we chose Brooklands to care for our much-loved sister. The staff go the extra mile for their patients and their families.

Reply from David Wright, Home Manager at Brooklands Care Home

What a fabulous review, thank you from the bottom of our hearts.


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Review from R W (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by the staff. Nothing is too much trouble. Always have time to talk and very friendly. They listen to what I say regarding my mum's routine and carry it out. Very clean and tidy and I feel my mum is well looked after.

Reply from David Wright, Home Manager at Brooklands Care Home

Thank you, your kind words mean so much to us.
From All of us at Brooklands.


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Review from Richard T (Next of Kin) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home for a period of respite; for my father.
Management and staff were always around and happy to help.

Reply from David Wright, Estates Manager at Brooklands Care Home

We pride ourselves on offering the best care, whether is be respite or permanent residents. Thank you so much for your review, we really appreciate it.


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Review from Sharon H (Daughter of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express the gratitude I have for the team who looked after my Dad in his last 6wks of life. I felt true compassion and respect for him, but also for us as a family. I had travelled from Canada to be with him and they did everything they could to support us as a family. Not a hint of frustration
or impatience just smiling, friendly, caring staff. Thank you so much.

Reply from David Wright, Home Manager at Brooklands Care Home

Hi Sharon, Thank you so much for your kind words about our care home and the care provided, which I will pass on to the staff team.


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Review from Therese M (Friend of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident of Brooklands for some time now. The new manager has made such a difference. The home is clean, always smells lovely and is in the process of being decorated throughout.
The staff are welcoming and professional and my friend looks well cared for and her room is lovely.
I don't think the general public realise how difficult a job it is to take care of the sick and the vulnerable, but the team do so in a manner to reassure even the most nervous of families.

Reply from David Wright, Home Manager at Brooklands Care Home

Hi Therese, Thank You so much for your kind words about our care home and the care we provide at Brooklands. I will pass this on to the staff team.


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Review from Michael W (Next of Kin) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. Warm. Thank you.

Reply from David Wright, Home Manager at Brooklands Care Home

Hi Michael, Thank you for your review of our home.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Brooklands Care Home is calculated as follows: ( (270 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 310 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (3)

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Meet the Team (1)

David

David Wright

Job Title: Registered Home Manager

Joined: 2017

David leads the team at Brooklands with a real passion for dementia care. He supports his team to become a 'family' for his residents, so that they can be relaxed, make friends and have the best of times, every day. He continues to support resident families to help them have peace of mind and reassurance that their loved ones can live well with dementia.

He says 'It's important that we make a difference to the people we look after and provide exceptional care for people living with dementia. Our home is a home from home, a home for the local community'.


Brooklands has many 'stand out features' one of which is the staff team who are extremely caring and have been in post for many years.