Brooklands Care Home

44 Albany Road, Old Swan, Liverpool L13 3BJ
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9.9 71 Reviews
  • Brooklands Care Home, Liverpool
Brooklands is a warm and welcoming care home located in the heart of Liverpool and is proudly part of the Dovehaven family. The home offers exceptional dementia care, ensuring that every resident receives compassionate, personalised support in a comfortable and friendly environment.

The dedicated team at Brooklands is committed to creating a true home-from-home, where residents can live with dignity, independence, and a sense of belonging. Tailored care plans are designed to meet individual needs, with a focus on enhancing well-being and creating meaningful moments every day.

Brooklands features spacious living areas, cosy bedrooms, and outdoor spaces for relaxation and enjoyment. Residents can take part in a variety of engaging activities and enjoy freshly prepared meals, ensuring every day is enjoyable and fulfilling.

The home values the importance of family connections, encouraging loved ones to stay involved in their relative’s care. Conveniently located in Liverpool, Brooklands is easily accessible and fosters a welcoming atmosphere for both residents and visitors.

To learn more or arrange a visit, contact the Brooklands team today. They would be delighted to provide further information and welcome visitors to experience what makes Brooklands a special place to live.

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Care Provided by Brooklands Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • David Wright (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Brooklands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,115

  • These prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements.
  • (these prices are only a guideline, please contact Brooklands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Brooklands has a dedicated car park available for visitor use.


Brooklands Care Home Reviews (71)

Total of 71, showing 61-71
9.9

Brooklands Care Home has a Review Score of 9.9 (9.855) out of 10, based on 26 reviews in the last 2 years. Over all time Brooklands Care Home has 71 reviews.

Overall Experience

  • 66
  • 4
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  • 1

Date Published

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Review from Joanne W (Granddaughter of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, very clean, friendly and caring staff. They have provided outstanding care to my nan and grandad. Management are on site at all times and very approachable. Outstanding care home 100%.

Reply from David Wright, Home Manager at Brooklands Care Home

Hi Joanne, thank you so much for your kind words about our home - which I will pass on to the staff team. Thanks again.


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Review from Ann (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being cared for by Brooklands Care Home. I can honestly say that the care my mum has received is amazing. The staff treat my mum with the highest respect. The attitude of the staff is always pleasant and helpful. The manager is amazing, helpful and aways ready to listen.
My husband and I
can sleep easy knowing that our mum is in safe hands and my sons know their nana is happy and well cared for.
God bless you all.

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Review from Paula S (Niece of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is a resident at Brooklands, she is very well cared for both her personal care and her living conditions.
My auntie was originally in for respite she is now a permanent resident. We are absolutely delighted to know she is so well loved and cared for by every member of staff and management.
The staff and management have an excellent rapport with the residents and families. It is such a relief to know she has settled in so well. We would highly recommend Brooklands care home.

Reply from David Wright, Home Manager at Brooklands Care Home

Dear Paula,
Thank you so much for your kind words, I will be sure to pass these on to the staff team.
Thanks again - Home Manager


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Review from Jonathan E (Son of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Brooklands for a week's respite care for my mother whilst I was on holiday.


This is the first time I have used respite care for her and was delighted at how the staff treated her. She was also quite anxious about being in an unfamiliar environment among strangers, but she settled in immediately

due to the kindness of all of the staff there.


I will do everything I can to get her in Brooklands for any future holidays I take.


Reply from Marc Evans, Regional Manager at Brooklands Care Home

Thank you for taking the time to review the service that the Manager and Staff provide at Brooklands. I am pleased that your mother's stay went well and I will be certain to relay your kind words and appreciation to the onsite team.


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Review from Carol G (Daughter of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough about this care home. My dad comes here for respite a week at a time. It's a break for my mum who cares for him and we couldn't be putting him in better hands. The management and all the staff can't do enough for him and for us who don't want him away from us obviously, it feels like
he is staying with family. They all love him coming to stay and if there is anything he needs we just ask and if they can do it they will.
The rooms are all nicely decorated and as we were leaving, hallways and stairways were being freshened up with new paint, all clean and tidy.
You should all be proud of the care and attention you give to all your residents.

Reply from Marc Evans, Regional Manager at Brooklands Care Home

Thank you for taking the time to submit your review of the service provided at Brooklands. I will ensure that the home manager and staff receive a copy, they do their very best for everyone using the service and it is heartening for them to know how much their efforts are appreciated by all concerned.


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Review from Val F (Daughter of Resident) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in a few months ago. We are delighted with the staff and manager. Always friendly and helpful. The home is light bright and airy. They have a 'you said we did' board right at the front of the home. It's great and lovely to see it regularly update and actions they take when they can. We
asked for toastie maker, they got it. We mentioned flags at the front door were uneven, they were fixed in a short time. Lovely to see a manager who engaged with residents and families and takes on feedback. Love the newsletters. Keep them coming. Well done everyone. It's you who makes the difference. You should be proud. Thank you.

Reply from Marc Evans, Regional Manager at Brooklands Care Home

Thank you very much for taking the time to submit your review. We will make sure that your feedback is shared with the manager and staff team at Brooklands who work so hard to provide the best service that they can.


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Review from Keith S (Son of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of the home for a couple of years. Unfortunately, she has just passed away, I would like to say that she enjoyed her time here. Not only was she well cared for and looked after, but she felt at home here. She made many new friends, due in no small effort to the staff at the home.
To say they were professional is a great understatement, nothing was ever to much trouble for them. I have no hesitation in recommending the home to anyone. If I could give it eleven out of ten I would.

Reply from M. Evans, Regional Manager at Brooklands Care Home

Thank for taking the time to review Brooklands and the support provided to your mum, it is heartening to receive such positive feedback about the service. I also know that it makes a real difference to staff, when they read about how the time they invest and effort they make improves a persons life experience.


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Review from Carol A (Grandson of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a decline in my mother's health, initially due to a broken wrist in December 2015 and her struggle with Dementia she was referred to Brooklands Nursing Home in order to convalesce without the worry of having to manage at home. She settled in well to the new environment and regularly told me
how kind, caring and dedicated the staff were. The carers went out of their way to make my mother feel at home and included in their regular activities and events.
Sadly, our mother's health declined further and we had to make the agonising decision of making her temporary placement a permanent one. The manager and staff were all too aware how difficult this was for us but consoled us with the fact that they would look after her with dignity and care and this strengthened our resolve that we were making the right decision for mum and her needs. Until my mother passed away the staff looked after her like their own mother, with care, compassion and dignity. We are eternally grateful to all, Thank you.

Reply from Marc Evans, Regional Manager at Brooklands Care Home

Thank you for taking the time to submit this review, I am sorry to hear of your loss but am heartened that both you and your mother felt so well supported at Brooklands. I will ensure that the Home Manager and staff are made aware of your kind words.


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Review from M D W (Daughter of Resident) published on 3 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring home. I was concerned when mum needed convalescence following an operation but I need not have worried. The staff are great especially the manager who went out of his way to ease the process. The chef is a magician ... mum hasn't eaten with such an appetite in years. She had the full
English ever morning and cleared her plate each mealtime. Amazing. She still misses the onsite hairdresser as she can't get out easily. If your relative needs a short stay here, then don't worry it's a marvellous care home. We visited lots as we're a big family and they even took care of us.

Reply from Marc, Regional Manager at Brooklands Care Home

Thank you for taking the time to post your review of Brooklands Care Home. As the regional manager for Liverpool I know that both the home manager and the staff team work hard to ensure that everyone using the service has the best experience that the home can provide.
On behalf of everyone at Brooklands I wish your mum a continued and speedy return to good health.


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Review from Lynne (Granddaughter of Resident) published on 23 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently placed my nan in Brooklands, since being there she has received the utmost care and attention, nothing is any trouble to the staff.
My nan feels very settled there and says how nice everyone is to her, which gives us as a family piece if mind.
The home is spotlessly clean and the food
looks lovely.
We convey our thanks to the manager for this well-run care home.
We would advise any family who needs to place a relative into care should look at Brooklands first.

Reply from Marc Evans, Regional Manager at Brooklands Care Home

Thank you for taking the time to review the care that we are providing to your nan. I know that the staff and the Home Manager are striving continuously to develop our service at Brooklands and that they will be really pleased to read your recognition of their hard work.


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Review from Vic L (Son of Resident) published on 3 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I can honestly say it was the worst experience of my life putting my mum in this home. It's 6 months since my mum passed and it still pulls on me. They did not give good care to the point where I couldn't believe it was actually happening. I was wrongly safeguarded at one point because I took mum out
it was that bad. I would urge anyone not to put their loved one in this place.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Brooklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Brooklands Care Home is calculated as follows: ( (270 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 310 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brooklands Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (3)

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Meet the Team (1)

David

David Wright

Job Title: Registered Home Manager

Joined: 2017

David leads the team at Brooklands with a real passion for dementia care. He supports his team to become a 'family' for his residents, so that they can be relaxed, make friends and have the best of times, every day. He continues to support resident families to help them have peace of mind and reassurance that their loved ones can live well with dementia.

He says 'It's important that we make a difference to the people we look after and provide exceptional care for people living with dementia. Our home is a home from home, a home for the local community'.


Brooklands has many 'stand out features' one of which is the staff team who are extremely caring and have been in post for many years.